I do love Shake Shack! I honestly appreciate that the food tastes like what it is supposed to be and seems fresh and tasty when I partake. I love that the food is always hot and tasty! It doesn't seem like it's been in a heating tray since they opened their doors. Yum! Speaking of tasty, the one star I would deduct is that sometimes it is a little salty. I may be on my own since I do love seasoned food but I use very little salt in my food. My favorite items are: Mango passionfruit lemonade 5/5: My Mum eating mangos her whole pregnancy with me had me saying I'm allergic to mango. I couldn't even tolerate the smell. These days I've been introducing it back to my diet and it has been mostly good. I love this drink! It tastes primarily of mango but the passionfruit and lemonade shine as well. So refreshing sweet and tart. Perfection! Chicken bites/ nuggests: 4/5 These bite size pieces of chicken are delicious with their honey mustard or without sauce. They come in a small box so it's not mammoth pieces of chicken. Enough to offer up one and fill your belly with the rest. They are juicy and seasoned well. They just need to be gentle with the salt. Onion rings: 5/5 To continue the theme. You are not getting a mammoth portion. You will not feel sick after eating these. You will reach satiety. These are fried well and not greasy one bit. They must change their every day or every other day, which can take time. Also, these are great with their honey mustard and you can share a ring or two with anyone interested in what they taste like. It's not a lot, it's enough. Yumzers! read more

First time ordering at this particular location and been quite a while prior eating Shake Shack. The bad first: 1). I ordered from the APP which isn't the best one out there. No ability to add "extra" ingredients and no comment section. Not easy to customize your order. 2). I ordered via pickup and order was ready in less than 15 mins. I drove up to the drive through and it took 5 mins for someone to answer the speaker. I was the 4th car and it took 20 mins to get my order. Hence the fries were ice cold and burgers luke warm. Not very appetizing. 3). Not a fan of the pickles, I prefer a sour dill 4). From previous experience, burgers have definitely gotten smaller 5). Overall price is expensive The good: 1). The meat is very good, well seasoned 2). Lettuce and tomatoes very fresh 3). Fries were good, even COLD In all good quality, good taste but service very poor and at this price point they should be better... read more

HONEST REVIEW: My wife ordered The Big Shack and I ordered The Avocado Bacon Chicken Sandwich and we were both very impressed with the freshness and taste. The service here was amazing, the employees kept coming and asking if everything was ok and if we needed anything else without being too aggressive. I was a bit disappointed AT FIRST because the burger and sandwich looked small but after eating it I was full and happy and said to myself that I'd definitely be visiting again. read more

Ordered the onion rings and the shake shack burger via Sugarland Space Cowboys strikeout benchmark. The manager was awesome and totally nice for this was our initial time visiting at this location. He made sure we were well attended and taken care of. read more

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The wait time for my sandwich on a Thursday night was quite long, however, when it finally came... I was impressed! It was my first time trying the chicken shack sandwich and I thought it was seasoned well and crispy. The spicy fries have a good amount of powder on them so eat them slowly... you might cough up a storm. One of the workers, Rose, had such a sweet, infectious personality. Very eager to help my table and had a great sense of humor! She definitely elevated my dine-in experience. Clean location with lots of parking by the way... read more

Shake Shack Katy Freeway - Chicken Shack - Burgers Near Me - Houston, Texas

This was my first time at a Shake Shack and I am now a fan! Ordering was very easy at the kiosk. The place is brand new and modern. Food came out very quickly. The food was delicious! Perfectly cooked and well seasoned. A bit pricey but definitely better than the average fast food. The manager even came by to ask how everything was. Very friendly. The bathrooms were clean. read more

Shake Shack Katy Freeway - Nice interior - Burgers Near Me - Houston, Texas

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I really like the food here, but it's kind of pricey for what it is, so I don't eat here often. Check in with orders is done via computer, though staff is available if you have any questions. There isn't much ambience to speak of, but if you have the cash and want a good burger, this is worth trying at least once. read more

Back in July Shake Shack had a limited shake and we were lucky enough to get our hands on one, it was the Dubai Chocolate Shake. We were on a road trip at the time and thought we'd try our luck. So we get in the drive thru and I ask if they happen to have any (each store had a limited number). She says we are in luck! And luck indeed. It's so so good! I had only just been introduced to Dubai chocolate in June and couldn't get it out of my mind, so this hit the spot. Man, it is rich! We got one and shared it and that's really all we needed! read more

Shake Shack Katy Freeway - Dubai chocolate shake - Burgers Near Me - Houston, Texas

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First time here! I wasn't too impressed. I ordered the chicken shack and as you can tell the chicken came out over fried and burnt. The inside is pretty basic nothing too spectacular. The young girl that was on the floor waiting tables and helping place orders on 6/6/25 @ 1pm was phenomenal! Her customer service was very attentive, helpful, and most importantly she was nice! Although my experience with the food wasn't memorable she made my first time overall experience pleasant! Keep up the great work! read more

Shake Shack Katy Freeway - Chicken Shack burnt! - Burgers Near Me - Houston, Texas

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Chicken Shack sandwich like leather. Thin and tough. I won't waste my hard earned money here ever again. read more

Shake Shack Katy Freeway - Chicken Shack - Burgers Near Me - Houston, Texas

This conniving and disingenuous organization is misrepresenting their "free" shake shack deal with the Space Cowboys. They doubled down on this by saying that it's just the cost of fries and a drink, and that's only when they make it a shake and large fry. I will no longer utilize this organization. Please note I called their corporate line, twice to no response. Clearly this organization has lowered it's service standards. read more

i love shake shack ALWAYS! this store was quite big and open inside, and the staff were very helpful and brought the food over hot and fresh! I had the shackburger and fries and chicken bites, it was super delicious, you can never go wrong with some shakeshack! i recommend this location! read more

Shake Shack Katy Freeway - ShackBurger Chicken Bites Fries - Burgers Near Me - Houston, Texas

Too greasy for me with no flavor. Cost to much for a simple burger. Will not be going here again.

Came here to satisfy my fast food cravings. Love their veggie burger!! They were so kind enough to offer me a lemonade sample of their new summer flavor- Yuzu honey lemonade, which I also enjoyed. It is a tad bit sweet but I still liked it even though we can't adjust the sugar. We got 2 vege shacks, 2 bbq fries, 1 lemonade; this added up to about $32. Pricey but yummy food. BBQ fries did lack spice though. We will surely be back for the vege burger! As you don't see many fast food places with a good vege burger (I don't like those fake meat burgers at all!). read more

Shake Shack Katy Freeway - Veggie Shack, BBQ Fries, Yuzu Honey Lemonade - Burgers Near Me - Houston, Texas

Mediocre. Two burgers, two sides, two beverages (one was a beer). I had to fidget my way through their kiosk ordering system. Not intuitive or even close to easy. I was greeted by an employee who offered to answer questions, but seemed to enjoy my difficulty in ordering. All the while... An employee who had yet to start was putting together her pre-shift meal. An impressive display of deconstruction that showed her utilizing some Shake Shack components and then dressing it with her own jar of Prego sauce. Odd show. Back to that ordering system. It wanted my cell phone number so that I could be notified when my order is ready. Then, it wanted me to put in a table tent number so that my order could be delivered? Which is it? Fess up... The cell phone thing was so that you could direct message me with marketing. And then the ordering system asked me for a tip. Pass. Folks, this was $50 for a meal for two that just wasn't that great. There are a LOT better choices at far below that price point. And those choices will provide some real customer service to earn that tip and still stay under $50. With a beer. The burgers were okay. Not great. Removing Shake Shack from the list. read more

Painfully slow drive through. Gave my order and name at the speaker but they read back the wrong order at the window. I took what they gave me because I didn't want to wait longer. The car in front of me threw a drink at the cashier but hit the wall. A guy was on the patio screaming loudly about something. I ended up with truffle fries and a bacon avocado chicken sandwich. Fries were soggy and I didn't order the exact sandwich. The price tag with drink was $21. I didn't find value for what I got. Wild experience. I get the feeling better management is needed here. I don't see myself returning any time soon due to the cost and particularly this location didn't feel safe. read more

Today is T-mobile Tuesday and my sister and I went to Shake Shack for the first time to see what the hype's all about and this specific location absolutely did not deliver. The ShackBurger singles that we ordered was rather small and basic compared to what you can order at other fast food restaurants, and their chicken bites were extra salty even while trying to mask the salt with vinegary sweet ketchup. At least they have a redeeming feature, the cookie and cream shake. It was perfectly creamy and not too sweet. ShackBurger 3/10 Chicken Bites 3/10 Cookie and Cream Shake 7.5/10 For a restaurant pretty packed for a T-mobile Tuesday, the place was fairly clean and the service was rather good for consistently carrying out huge number of orders in a timely manner. If it wasn't for the T-mobile Tuesday, I would probably not try this place. Especially with the mixed reviewed from family and friends. Save your money and go to In and Out instead. read more

Shake Shack Katy Freeway - ShackBurger Singles - Burgers Near Me - Houston, Texas

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True to form, this brand new Shake Shack is serving up fresh and delicious offerings. The place is absolutely spotless and everything is brand new. The staff is still bright-eyed and bushy-tailed, though I'd say it took longer to get our food than I've had at other locations. I expect speed of service will quicken with time and experience. They have a drive-thru and kiosks you can order from inside for ultimate convenience. But when it comes to the main event - Shake Shack has a burger that will make your eyes roll back into your head when you take that first bite. The chicken is searing hot and fresh. The cheese on the perfectly cooked fries was MEGA ADDICTIVE. We've been waiting with bated breath for the opening of this location, and I'd say it was worth the wait - they sure made us pay for it, though. read more

Shake Shack Katy Freeway - Burgers Near Me - Houston, Texas

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We came here for their soft opening and ordered via drive thru. Customer service was ok. The people who greeted us in the beginning were helpful. But, the drive thru had a lot of staff that weren't proactive. A customer in front of us had to come out of his car to ask where his order was despite there being three attendants outside. The parking lot also looked unfinished because there were parts of it that were concrete and other parts that were gravel. As far as the food goes, it was pretty good. But, there's room for improvement. We ordered their Shack burger and Chicken sandwich. The beef patty was flavorful, but a bit too salty. However, the veggies were fresh and the potato bun was fluffy. The strawberry shake was fragrant, although a bit sweet for my liking. The cookies and cream shake was also a bit thick. I think the staff could've blended the cookies in more thoroughly so that it would be easier to drink the shake through the straw. It was still delicious and creamy. The chicken sandwich was juicy, but again, it was a bit too salty. They didn't have the veggie burger at the soft opening. I really wanted to try it. I guess I'll try it at the SL location. Overall, the food was good. I think this location just needs to iron out their food seasoning and consistency, training of their staff, and finishing their parking lot. read more

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Took my kids in for late lunch and shakes. Everything was great until I found a bug in my lettuce wrap. One of the workers came over and I showed it to him and suggested they re-wash their lettuce. Then a manager came out and proceeded to tell me how the lettuce comes washed and they wash it again. Well guess what you missed a bug. Didn't offer to replace my lettuce wrap that I wasn't even half way done with. Ollie did offer to take my tray. Geez thanks. read more

Prior to my most recent visit, I had gotten takeout from here a few times, and the quality was subpar. I always thought this specific location was mid compared to the one in rice village. However, I feel like they definitely stepped it up, and the food was so much better this time around. The burgers were served fresh and hot. The chicken was crispy and juicy. The fries didn't seem too soggy even with the cheese. The coffee and donut shake was just okay- the flavors are very subtle. At that point I'd rather get a vanilla shake instead. Service was alright... most ordering takes place at the kiosks anyways. Ample amounts of parking, but the lot can fill up quickly during peak lunch/dinner hours. read more

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I got the veggie shack, and it was amazing. Ro had excellent customer service at the window.

I've only had shake shack once and I really liked it. We were really craving burgers so decided to stop by here. We ordered three types of burgers from them and enjoyed all of them. I also ordered their seasonal cinnamon shake and it was goodt. The only negative was how long it took to get our burgers! read more

Shake Shack Katy Freeway - a hand holding a drink - Burgers Near Me - Houston, Texas

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Hello, my name is Ashley B. Let's get started with the review! I ordered the Shake shack, burger, and added mayo, and I also ordered the chicken shack with a side of cheese, fries, and a Coke with no ice. I had high expectations for the chicken sandwich because it looks so delicious but when I tasted it, it tasted a bit salty so I had to take the pickles off because the batter on the chicken is already salty enough. The Burger was OK, I felt like both sandwiches needed some onion, which I couldn't remember to add. The cheese fries were decent, but I should've gotten the cheese on the side because I was only able to eat a few of those. The Shake shack sauce is a mayo with some type of herb in it. The Coke was not coking. It was a little water down or kind of flat even without ice added to it so imagine it with ice. I paid $24 for this meal and glad I gave it a chance. There is a Chick-fil-A on the other side of the freeway opposite from this location so they do have some competition with the chicken sandwich. lol read more

Shake Shack Katy Freeway - Shake shack, chicken - Burgers Near Me - Houston, Texas

Shake shake with a drive threw off i10 coming in from san Antonio? I'm definitely in! Top notch customer service! It was cold out and they had 3 people taking orders. Food: how can you go wrong with a shake shack cheeseburger ? You can't! Always a great quick bite to grab on the road. Plus they sell too Chico! I normally get shake shake at the airports or when traveling. Glad to see they have one off i10 now. Really good customer service too. I'll definitely be back again soon. read more

I'm glad there's another Shake Shack! This is a clean location with attentive staff and multiple ordering kiosks. Shake Shack burgers are always delicious and I wholeheartedly recommend the Shack Burger. Parking is difficult since there is only one entrance, but you won't regret going! read more

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The wait for one burger was 12 minutes AFTER I PAID.... Ridiculous!!!!! The tiny burger is a bigger joke read more

We had a terrible experience while on vacation in Miami, so this meal was largely sponsored by Shake Shack corporate to make up for that experience. We had been eagerly awaiting the opening of the Katy location and even tweeted (what's it called now? X-ing?) the Shake Shack account asking when the new location would open. Saw on Nextdoor that the new Katy location was finally open, and we decided to take our discount code there for lunch. We ordered via the website because the app was not working at all (to use the code you had to order online - not in person), and our food was on a pickup shelf upon arrival. The instructions did say we would get a text once our food was ready, but that never happened, so the shake was a bit watery by the time we picked it up, but not bad. The food was still warm. The burgers were as expected (the smoke shack is a perfect vinegary, peppery delight), and the chicken bites were good. There is no way to ask for more than one sauce in the app, even for a large order of bites, so I had to ask the staff for a second flavor (I like honey mustard - my husband prefers bbq), but they were very accommodating. I know they just opened so it's still a work in progress, and there was a lot of staff that didn't seem to know what to do, but that will improve. The restroom was clean, it's new obviously, but the parking situation is treacherous at best. Much of the lot is still gravel and with the very long drive through lines and one way in one way out setup, getting there is a bit daunting. All in all, it was a good visit and we'll be back. read more

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Okkkkkay, come thru Shake Shack !!! Burger spicy fries, and creamsicle float... food was very good!! It's pretty new to the area so the ambience was cool and service has some kinks to work out. But overall great experience . read more

We got the shack stack to see what else is included. Plus fries and small drink $23. The #1 on menu seems to be the one people get most, but in my view, the small size doesn't warrant the price. read more

Shake Shack Katy Freeway - This is a 6-dollar fries?! - Burgers Near Me - Houston, Texas

New place in our neighborhood so you know we had to come and enjoy the festivities. We've been to the one in Montrose but figured why not. So Wifey got the 'Shroom burger which she loved because, according to her, every bite had the perfect amount of cheese. I had to go with the double-meat original because that's how I roll. haha! the cheese fries were great, but Wifey had the "seasoned" fries which were a little too seasoned for my taste? maybe cheesey-seasoned fries next time? Service was great and quick considering it was packed that afternoon, but all is well that ends well. read more

Shake Shack Katy Freeway - a view of the kitchen from the dining area - Burgers Near Me - Houston, Texas

Excellent bacon and avocado burger with fries. It's been a long time since I've had a burger this good. Zaid gave excellent customer service and the restaurant was very clean. read more

Always terrible. Last 3 experiences have been horrible. Bad service, rude attitude, and missing food. Hair in my food and undercooked meat. Place is complete buns and all the people that work there are too read more

Drive thru sucks ! Asked over and over for the guy to speak up because I couldn't hear or understand him and after the third or fourth time I just drove off!! Customer service sucks !!!! read more

I just want to give this crew some props. Went here on a busy Friday night, placed an order and it seemed like it was taking a little longer than usual. They were pretty slammed so I didn't think much of it. Unfortunately, when we got our food, the shakes were melted and the burger was cold. I alerted an employee and the manager had it remade with zero pushbacks. I just want to thank them at taking time out to make sure we got fresh food, worth the money we paid for, during such a busy time for them. read more

I had a previous bad experience with shake shack but I tried them again and much to my surprise this experience was amazing starting off with the young gentleman that worked the front counter today between the hours of 1230 and 1pm . My man you set the tone. I appericate his customer service and friendliness. My hat goes off to you. As well as the speedy service today with my order I will definitely be back with my family and friends keep up the amazing work read more

Whoever was taking orders clearly doesn't understand how to perform their job. Repeated my order numerous times, to literally just have a plain burger without cheese. She refused to read the order back, took payment and threw the food into the car. Upon arriving home my order was clearly wrong. read more

Newly trending, awesome ambiance, awesome service, awesome food. Just wish they could do combo meals, everything has to be purchased separately, over $3 each for reg fries and drink. Family of four a cool $78 read more

It's was my first time eating shake shack. I walked in the place so much colors and the place was clean and nice and organized I had ordered and sat down. I got the food and the food was soooooooooooooo good read more

So good! We love shake shack and love that they are now in Katy!!! Burger fries and a shake are the best.