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Portillo's Katy

3.8 (119 reviews)
ModerateHot Dogs, Salad, Burgers
Closed 10:30 am - 11:00 pm

Portillo's Katy Photos

Business Info

PORTILLO'S KATY ATMOSPHERE

What's the vibe?
Casual
Trendy
Moderate noise
Dogs allowed

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Recommended Reviews - Portillo's Katy

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Kacy M.

Service was great, location was huge, but place wasn't the cleanest. The floors were super sticky and the drink/condiment station needed some tidying up. The food came out hot, fast, and was delicious. It was my friends' first times there so I recommended the Chicago dog of course.

Wilnesa C.

I had never heard of this place until I saw it on my way to some shopping in Katy. I was a little hungry so I decided to stop by for a quick bite before heading home. The food and service was good. My only complaint is that when I went to find a table to sit at, many of them had not been wiped down. I had to take a napkin and brush off some crumbs that were left on the table/seat. To be fair, it was later in the evening so maybe it was after a big rush, but it wasn't busy at all during the time I visited so there should have been no issue with property clearing and cleaning the tables. The decor was plentiful. There were many interesting things to look at and snap photos of. All in all, it was a decent experience. Would for sure visit again.

Jay F.

A food writer, whom I truly respect and who taught me so much had a couple of rules respect to reviewing a restaurant. The first rule was "give a place at least three months to get going before you visit so that they can iron out the kinks". Second, visit at least three times because you need three times to really evaluate and critique a restaurant well. And so today I returned to Portillo's at the Katy location to give it another try, after a fairly awful experience on my previous visits. Let's see how they do today. Sometimes, we love a particular type of food because that is what we grew up with. I've often joked that if an alien landed his saucer in Texas and had his first Tex-Mex combo platter, what with all of its salt and garlic powder and oily cheese he would probably say "what the heck is this?" But those of us who grew up in Texas think nothing of enjoying a big old Tex-Mex combo plate with enchiladas, rice, beans and guacamole. Whenever I visit a restaurant, I wash my hands before dining so that if I were to have any kind of reaction, I would know that it was not from any bacteria that I might have brought in. Today there was one of the staff inspecting the men's restroom when I walked in, and I complimented him on doing so. "Thanks for checking on the cleanliness of the restroom today. I know it isn't the restaurant's fault when men urinate on the floor because they think their penises are longer than they actually are, but it's always a good sign when a restaurant has set a standard for inspecting the restrooms on a regular basis throughout the day." My $20 meal today consisted of a Chicago hotdog, a regular Chicago beef sandwich and a chocolate cake shake. So I had the opportunity to taste test a little bit of each. Still calorie counting so it was just a taste. And here is my opinion. First. I skipped the fries. Because they are just the standard crinkle cut, frozen, grocery store type fries, and not worth the calories. Second. Sit outside. It is really noisy even when there is no one here. Loud music. Lots of reflective surface. Next. The shake was "okay". Nothing special. Tasted like a Wendy's or Burger King shake. The hot dog was prepared authentically and was "okay". It had a "bite" from the casing. I liked the shaved beef sandwich. The beef and bread were good. You might want to add cheese to it. So. I don't need to return. I didn't grow up with this kind of food, but I suspect that if you did, you are going to look forward to dining here. Everything was prepared well today, unlike the previous two times, so it looks like they've gotten their kitchen together. I will say that I think their pickles are good.

Ivan K.

Went out to Katy on a weekend to try this new spot. While it looks 100% the same as the other locations, it is new and really cool inside, with a vintage car and auto related theme throughout the interior. My friend and I ordered the Italian beef sandwich and she got hers with the sausage. While tasty, I've noticed that Portillo's sandwiches (and not just this location) always come out soggy. I don't know if it's something I'm doing, or if there is just too much juice rolling out the bun. It's a bummer since the bread is so good. The crinkle cut fries are solid. While service is limited, the faces were friendly and helpful.

Brittany H.

Return the very next day after my Yelp Week visit. It was THAT GOOD! Warm Thank You to GM Toby for inviting us back, and putting me on this "real slice of cake" in my milk shake! You are truly gem to Portillo's. I thought Portillos was just hot dogs, and sandwiches. I had a fried chicken salad which was good. Yesterday was Great, maybe because it seems as it was two chicken strips, and next day felt like one. My favorite is the onion rings! And I don't even like onions! But I'll eat Portillo's onion rings over their fries Every-time. Yes the salad comes with a side of fries or onion rings. The lemon cake milk shake was world famous!!! BEST milk shake I've ever had!

John D.

When I hear the name Portillo's, I'm immediately awash with warm, fuzzy feelings from my many trips to see family in Chicago. This Windy City-based chain offers what I genuinely consider America's third-largest city's top culinary exports: the Italian beef and the red hot. I can't count how many times I've set foot in Portillo's, but I can recall always leaving the eatery stuffed beyond belief with a smile on my face. ​So when the news broke that the Houston area would be home to at least two branches, my excitement went through the roof. Now, I can get my beef fix without having to catch a flight to Chi-Town, even if I have to travel more than 60 miles. As of the publication of this glowing review about the Katy location, there are four in Space City. ​Portillo's Katy has been open for about a year, but my birthday two weeks ago was my first time there. I didn't need to browse the menu over the counter because I already knew what I wanted: a Big Beef done hot, sweet, and wet with fries. I even added a red hot dragged through the garden to the mix, just as I used to do at the Portillo's locations up north. It felt like welcoming back an old friend when I carried the tray with my orders to one of the booths I chose. ​I must say that despite being a Texas outpost, Portillo's Katy succeeded at making both the beef and the red hot as similar to their original counterparts in the Windy City. Knowing it may be a while before another visit, I slowly savored every bite. It felt like a dream come true. Just like its sister stores about a thousand miles away, this Portillo's earned lots of positive marks from me, from the food to the customer service and even the facilities. ​While Portillo's may seem like a novel concept here in Southeast Texas, I have high hopes that it will succeed in this part of the country.

Italian beef & sausage combo with onion rings...very good!
Apryl M.

FINALLY! The new location in Katy has the Chicago Italian beef/sausage combo sandwich. It was really good and tastes close enough to the original back home. Thanks to YELP I was able to participate in the event to get a free sandwich combo meal. I was a happy girl too...LOL. Although, since Portillo has franchised some same it's not as good as it is back home and I admit the taste has changed a bit since it's been sold by original owners. But I'm okay with that and glad they made it to Texas. Nothing is the same as it was many, years ago due to the price of food these days. But it's nice to introduce Texan to my home tome favorite sandwich and I have it available here in my neighborhood when I have a craving for it. SO GIVE IT A TRY AND ENJOY!!

Chocolate cake
Maria S.

I was excited to finally try Portillo's. I was working in Katy and needed to grab lunch. You can order in a computer. I ordered a plant-based hot dog and chocolate cake. While I waited by the pick up station, James gave me a drink cup and said, "Drink's on me." That was nice. I chose iced tea. There's sweet and unsweet and they have fresh lemon slices. The tea is ok. The plant based hotdog is small but tasty. The chocolate cake is tasty. It's given to you in a box even if you will dine in the restaurant. I'll definitely be back when I'm in the area. This place is affordable. There's plenty of free parking.

We ordered the Italian beef sandwich with hot peppers and cheese sauce, onion rings with cheese sauce, chili cheese hotdog and fries. 10/10!

Great food and service. The dining area has a nice ambiance and restrooms were clean. We used the kiosk to order our food and it was easy to use.

Christopher S.

Katy, TX 77449 / AMERICAN, CHICAGO-STYLE / 03-09-25 / LUNCH, 2 adults and 2 kids +The customer service at this location is amazing. The manager really runs a great operation. +The food was delicious. The Italian beef sandwich is a must-get. +The little one enjoyed the chicken sandwich. +The salad was great. -The loyalty rewards program needs a lot of improvement. The systems (including kiosks) don't integrate well with their apps.

"Famous Chocolate Cake"
Sabree C.

I live over 30 mins away from the nearest Portillo's however, I was in Katy for the first time in a while and decided to stop. Very bad decision! Went through the drive thru for a simple cheese fry and chocolate cake slice. I got my food rather quickly. I pulled up and tasted the fried and they were CLEARLY not fresh. Hot cheese and lukewarm fries. I pulled back to the drive thru and sat for about 5 mins but the line wasn't moving so I parked and went inside instead. My fries were replaced quickly and I headed home. I opened my cake and it immediately looked strange. Being a Wisconsin native, I know what Portillo's should look, smell, and taste like and this cake MISSED EVERY MARK! It looks like someone's at home poor attempt at making chocolate cake, it smelled strange, and tasted even stranger. My very first bite and I had a weird piece of something in my mouth. It looks and feels like GRISTLE! I am absolutely grossed out and I can't just drive a few minutes away to get a replacement and I don't even want a replacement if the same person is in charge of the baking. If my slice was like this, whoever else had slices from this pan, I'm sure they are equally as disgusted.

The place

First time at Portillo's close to AsiaTown in Katy (99 at I-10) #1 on the menu is an Italian beef sandwich, like a New Orleans-style po' boy sandwich featuring Italian-inspired deli meats (salami, ham, mortadella, pepperoni) or Italian sausage, usually served on crusty French bread. Didn't think it was anything special. If I return I might try something else on the menu. Didn't taste fresh. They also have hotdogs, salad and burgers. Very nice restaurant interior, like a fancy gas station.

Moquita Q.

I came here after visiting previously. They have some amazing chocolate cake which you can buy by the slice. It was a coworkers birthday so I decided to hit this place up to get their birthday cakes which are only $30! An amazing deal for a house made cake that is airy with buttercream icing. Chocolate on chocolate!!! The service was amazing even tho I didn't as only ordering Togo! The store was impeccably clean with a large very clear menu display! This place makes for an excellent lunch spot! Since it's not far from where I work, I will be back to visit soon! Love this location and so does my coworkers as we have now began to patron this restaurant regularly!

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27 days ago

The cake that is touted as their tasty specialty isn't. Dry. Mediocre. Not worthy of $10 a slice.

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29 days ago

Food was mediocre. Did not have jumbo hotdog that was listed on on line menu. Kid selection was small

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Ask the Community - Portillo's Katy

Fusion Grill & Bar - Sweet Potato Fries

Fusion Grill & Bar

(327 reviews)

$$

I have not studied how long this restaurant has been around however, I must tell you I missed an…read moreabsolutely wonderful experience, caught up yesterday, and it was well worth it from every single aspect. The ambience is wonderful a bit close together. I will be honest, but it adds to the intimacy. I would not call it romantic but I would call it extremely social and a pleasant, pleasant experience. Next is the service and Isabella was our server and she was spectacular. Very patient providing explanations of things, providing an opinion when asked hustling and simply being a pleasure to deal with. I really can't say enough good however I will tell you that this is what you belong for when you pay for food and drink at a restaurant. Next, of course, was the food and drink. Let me just go to the bar which was absolutely perfectly executed. I had old fashions with bullet rye, and I had a pistachio Carajillo for dessert. Every drink was perfect. Then there was the food, which in my case was an Asadero burger, which Isabella described as spicy and she was correct but what a wonderful wonderful hamburger. We didn't go specifically for hamburgers however, that is what I ended up with and I'm very pleased. It makes me know that I will return for other entrées. On top of that I had truffle Parmesan fries, which were spectacular. As I say, I don't know how long this restaurant has been around, but as crowded as it was, I can only hope that it will remain for very very long. It is a wonderful experience and should not be missed.

I miss the old Fusion Grill when it was all about the food. We no longer come here because it got a…read morebit bougie and over-priced for what it is. Menu is also condensed compared to when they first opened up here. It feels like they try too hard to be fancy. I still remember the post COVID days when they tried to have a red carpet and ropes blocking off access to the front door. lol

Texas Borders Bar & Grill - Baja Tacos

Texas Borders Bar & Grill

(375 reviews)

$$

Our server Justin was awesome!!…read more The ambiance was also very good. The food was good and portions were good for the price.

Well I am conflicted with this one. There were a lot of mixed reactions from our table…read more First of all the service was great. I'll just say they made every effort to make things right. Robin was our server and she did great. The problem was the cooks in the kitchen. They may need some more training. Well, 2 of us ordered breakfast and 2 of us ordered dinner. The dinner portions both gave 2 thumbs up. 2 breakfast people were not as happy. First thing , plates came out to tables one at a time. Pet peeve of mine. It throws people dining experience off. Whoever cooked the breakfast one came out to greasy and the other came out almost after we were all done. She had asked for a scrambled egg on the side of her French toast and if you look at the photo it was a fried egg chopped up and the French toast was soggy. Only the kitchen to blame for that one. Now the impressive part, they acknowledged it right away and told us it would be taken off the bill, no worries and also served us a complementary dessert for the trouble. Now , that's how a situation should be handled. Hands on managers and making it right. I will give them that. They care about the customers. Everything that was brought out by our table looked very good and saw a couple things brought back to the line. We were sitting right beside the pick up area. It is a very family friendly restaurant and it was very busy. So I'm not going to bash this restaurant or review because I feel if they know- they will work to fix any future problems in the kitchen area. I can only review our situation with hopes that it helps with training. Your line managers did a great job at rectifying the situation.

Portillo's Katy - hotdog - Updated May 2026

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