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    Portillo's Richmond

    3.5 (130 reviews)
    Closed 10:30 am - 10:30 pm

    Portillo's Richmond Photos

    PORTILLO'S RICHMOND ATMOSPHERE

    What's the vibe?
    Loud
    Casual
    Dogs allowed

    Recommended Reviews - Portillo's Richmond

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    Reviews With Photos

    Patio
    Chris M.

    First and foremost I love Chicago cuisine. Portillos has been on my Yelp radar ever since they opened shop in the Houston metro area. The location is a bit further in from 59S off of the Grand Parkway. Parking is a breeze. I knew there were a few menu items that were a must try for me. I could easily overeat and have both items but I chose to eat one there and utilize the drive thru for my second item. I went ahead and went with the Italian Beef Sandwich with sweet peppers and large fries with cheese sauce. The bread on the sandwich was nice and fresh and the beef perfectly sliced was tender with the addition of the house gravy. Everything was delicious! It is a walk up counter and they do verify your order before you pay. I scanned my portillos rewards code for some points but also took advantage of the free entree that was attached to my membership. The interior is spacious and the theme is automotive Americana. To complete my experience I ordered a Chicago Hot dog through the drive thru and they take your order in person with a tablet and everything flowed smoothly at pick up. Will definitely be back in the future to try a burger, chili cheese dog and chicken sandwich.

    Cheeseburger
    Kasey Y.

    I've been to the original Portillo's in Chicago, so when I heard one was opening in Houston, I was pumped as I always am sure to make a trip when in the Windy City. As a big fan of hot dogs, I had high hopes that it would live up to the Chicago experience. Unfortunately, after a few visits, I have to say--it just doesn't quite measure up. I've tried several items on the menu to give it a fair shot, including the cheeseburger, the Chicago-style hot dog, and the chili cheese dog. The cheeseburger, while char-grilled, was nothing memorable. It lacked the flavor or quality that would make me order it again. The Chicago-style hot dog is a classic and definitely the go-to for many. Personally, I'm not a fan of all the traditional toppings, but I respect the authenticity. Still at this location, the sausage itself has an odd texture that throws me off a bit. I do appreciate that it's a different kind of hot dog than your standard variety. The chili cheese dog was the most disappointing. The hot dog was cold, so I had to take it home and reheat it. On top of that, it had way too many beans in the chili for my taste, which was unappealing. On the plus side, the decor is fun and captures that classic Portillo's charm--it feels like a lively, family-friendly environment. It's usually packed, which shows that people are excited about it. The staff has always been respectful and helpful during my visits, which I appreciate. Overall, while I wanted to love this Houston location as much as the original, it just hasn't hit the mark for me yet.

    Tia S.

    I am so excited Houston area finally is getting a Portillo's presence. I was in the area so came by for lunch. I was shocked there wasn't a line in the drive thru so I went inside to order and dine in. There wasn't a wait inside either. I ordered the large beef dipped with extra gravy, onion rings and a maxwell st polish. Everything was AMAZING. They didn't dip the beef as much as I'd like but I anticipated that so I had extra gravy on the side anyway. My only complaint was the tables weren't well maintained. I had to wipe down the table where I dined before I sat.

    Italian beef
    Shania C.

    Everything was good ! Taste like Chicago's .. I also like the service it was great and I appreciate good service ! Ambiance is as you would think of fast food . Cake was 7/10z they don't have full Chicago menu but I'll be back

    Christopher S.

    Richmond, TX / CHICAGO QSR / 11-29-24 / LUNCH +The hot dogs are delicious! Get a Chicago-Style hot dog ($3.79). +The Italian Beef sandwich is a must-order. +Customer service was friendly and fairly quick. +The restaurant space is large and open. Plenty of parking, as well as drive-thru lanes. -No loyalty rewards program.

    Sausage on French bread
    Kevin Q.

    This one was way better than the newer Katy location. Fries were crispy to perfection and everything was simply delicious.

    Guillermo C.

    Food - #2 Combo Meal - chili dogs, no onions. It's a fixed menu and price, I asked for a L fry instead of a small but they don't substitute, instead I was charged for a L fry on top of the meal. #1 Combo Meal - Italian Beef (dry) gravy on the side. Side of cheese dip. The fries were okay, nothing special. Service - overwhelmed and not very detail when ordering at the registers. Not much help with explaining the menus or answering questions. Store - was really cool, nicely decorated and for how busy it was, the cleanliness was well maintained. My favorite part of this experience was listening to the rhymes while peoples number were being called out when their food was ready. Despite of how busy it was, our food order was not missing anything or messed up in any way. Having gone to Portillos while away for work in Chicago had me hyped for this but it was simply not the same. Not worth the drive for us so if they open one closer to home, I may check out something different to eat next time. I can bathe in their cheese sauce though. I know Houston has better hotdog spots than this if you're coming here for one or two. (no jumbo size hot dogs at this location, I was told by a manager) The Italian beef was okay but their au jus (gravy) was great.

    Chicago dog
    Tan N.

    Four stars for benefit of the doubt since it's still soft opening but i was not impressed. The highlight of the meal was the chocolate cake shake! Thick and creamy and delicious! The Chicago dog was OK. The dog was flavorful but something was lacking. The Italian beef was super dry. Bread tasted undercooked and the beef was unseasoned and was lacking. Maybe it'll be better once they establish itself a bit more. Will try again later

    Italian beef sandwich with sweet and hot peppers
    Zanarah K.

    Omg when this place popped up in Richmond Texas, couldn't believe a bit of Chicago made its way to the south! Always a fan of anything Chicago- went on a Saturday night.. packed!! Service was fast and easy. Hardest to find a table but was do able. Italian beef sandwich is my fave and a small chocolate cake shake of course. This time I also tried the cheeseburger which was a bit too greasy, but nonetheless paired with their amazing soda became a great Saturday night meal. Good for a family outing, quick bite or just try Portillos from CHICAGO!

    Menu
    Rick Y.

    "Growing pains " . That would probably be the best way to describe this Portillos location. Fell a bit short of what I remembered eating in Chicago. We went on a Friday evening around 6-630. It was already busy with a short line. Maybe we waited 10 minutes. Line moved quickly. Overall hit the spot. We ordered the usual Italian beef (with sauce not fully dunked) , double cheese burger , and French fries. The Italian meat felt a bit under seasoned or at least bland. The Italian beef meat portion and bread ratio was spot on. The French fries were salted but not over cookers. The burger was a bit of a mess (with everything on it). Someone just put a bit much of ketchup and mayo. The best way I could describe it was a fancier Burger King char grilled burger. It didn't have a unique taste or something that would make me go back for. The resturant is crazy busy as you can imagine. Brand new nation chain brand. So of course people are going to flock to it. Be patient . Parking not as good as you would think. There is a drive through. Expect to wait. Staff was polite and looked adequate to handle the volume. My best way to describe Portillos is that ,"I would not go out of my way for it unless I was absolutely craving it". It was okay but not good / great. Maybe I'd go back in a few months once the crowds die down. -R

    Junel I.

    This past weekend I was interested in trying a new addition to the city from Chicago: Portillo's. I was educated from a coworker to call it "Por-til-low's" instead of "Por-ti-yo's" but I can't help it, I'm from Texas lol It was a very jam packed day and parking was difficult to find on a Saturday night. Both parking and the drive thrus were going. Intial step in to the restaurant was very busy. But was still moving at an ok pace. Very spacious seating area with lots of tables. I ended up wanting to try their most popular items from suggestions. I went with the 2 Chicago hot dog combo, big Chicago beef sandwich extra gravy, regular cheese sauce and a large chocolate cake milkshake. The Chicago hotdogs were great and traditional to its components and definitely no ketchup EVER! The chocolate cake milkshake is very chocolatey and thick. If you are not a chocolate cake fan, this can be pretty rich in flavor. The highlight for me is the Chicago beef sandwich. The roast beef is just the right consistency, the sandwich roll, and the hot gravy dripping is amazing. Overall I enjoyed the visit to Portillo's. There are great points for the quality and service all around. There were supervisors walking by and assisting. But there is the obvious concerns of the location opening recently. It would be unfair to start critiquing like they were a year in or regardless of the preparedness for opening. I would give them some time to get more established and get a flow for things. But I think they are in the right direction.

    Front of the building
    Andrew J.

    Sigh... Before I get into my review, let's have a quick moment of silence for my level of disappointment over an experience I was so excited for... Now, here we go... I had been stalking this grand opening for MONTHS. This was my favorite fast food chain growing up in the Chicagoland area, and when I heard they were coming to the Houston area, I screamed. I finally went a week ago. I chose the drive-thru because it was raining cats and dogs, and I didn't want to get drenched. All the signage and outside decor are reminiscent of what I remember in Chicago: the traditional Portillo's illuminated marquee sign, giving off that classic '80s vibe. The nostalgia was definitely there, folks. The drive-thru line was long but moved fast. Similar to Chick-fil-A, they have staff standing outside taking orders to speed things up, and it's indeed effective. Here's my first problem: THEY DO NOT HAVE COMBO ITALIAN BEEF!!! For those who don't know, it's an Italian beef sandwich with a charred, smoky Italian sausage link underneath the beef. It's an absolute staple in Chicago and was the first thing I planned to order. Huge bummer. My second problem: The regular Italian beef, which I ended up ordering, tasted more like a copycat version you'd attempt at home. The ingredients were there, I could tell, but they need someone from one of the Chicago locations to come train the staff on how it's done. The meat was flavorless, and the gravy tasted slightly off. Not sure what happened there. I only ate a couple of bites and threw the rest out. My third problem: The French fries were undercooked. They weren't crispy and looked lighter in color than I'm used to (I promise I'm not racist, lol). They were soft and could've used more salt. I also tried the Chicago dog. A Chicago dog consists of a Vienna-style hot dog, diced onions, relish, mustard, tomatoes, sport peppers, celery salt, and a dill pickle spear on a poppy seed hot dog bun. It's also known as "dragging the dog through the garden." This was the most tolerable item I ate. Not quite like home, but still good. Now, as with all grand openings, there are what? Say it with me--G R O W I N G P A I N S!!! This Portillo's location definitely has those. I think they'll get it together, and I'll probably give them another shot in a few months. Check this place out for yourself. Maybe your opinion will be different than mine.

    Dipped roast beef
    Charlene H.

    First, sorry for the partially eaten food in the pictures. We started eating and I remembered I wanted to do a review. lol The restaurant is a decent size with outside seating, too. The one bad thing about sitting outside is smoking is allowed. There was a man smoking outside and it was stinky. We got a kids burger & fries, dipped roast beef with sweet peppers, double rodeo burger & fries, onion rings, 2 orders of dipping cheese. Nephew got a plain kids burger and fries which were a hit. Burger has a nice chargrilled taste. He commented the fries are like at Canes. He likes them. Husband got the Rodeo burger. It has red onion, onion rings and bbq sauce. He loved it. Will definitely get it again. He also liked the fries. I got the dipped sandwich with onion rings. Here's the thing. My husband accidentally ordered dipped instead of extra gravy. There's a big difference. The bread is dipped and sopping wet in the dipped sandwich. It was like tres leches wet. It was inedible. It was just wet bread. I did not eat it. (Not their fault. It says bread is dipped, just ordered the wrong type of sandwich and didn't enjoy what it was.) The beef was good. Next time I'll get the extra gravy-Portillo's way. That has gravy on top of the beef inside the sandwich. There were only 2 small peppers on the sandwich. It was an extra cost, too, so that was annoying. The onion rings were crispy and were well received by all. We each got a side cup of cheese but definitely could've gotten just one. It was a decent amount. I wasn't a fan of the fries...I like mine crispier...personal preference. Others liked them. The restaurant accidentally cleared our order after we paid for it so when we went to the window to pick it up when our friends order was ready they noticed it was cleared. Thank goodness we kept our receipt. We had to wait to have it prepared. They did comp an item so that was nice. They were apologetic and felt bad. The restaurant was packed along with the drive thru so we weren't mad at them. They took care of it appropriately. We will go back. Looking forward to trying other things. P.S. trying to view the menu on their app is extremely frustrating.

    Chicken sandwich

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    Ask the Community - Portillo's Richmond

    Ramble Creek Grill - Spinach and Artichoke Dip

    Ramble Creek Grill

    4.4(777 reviews)
    2.0 mi
    $$

    We had a surprise party set up for a friend of ours, so we had about 30 people including kids…read more Alexis our server did an excellent job on keeping track of our orders despite the amount of people. The wait time was as expected for that amount of people to come in. I had the fire roasted salmon and I loved it. It was a great contrast of differing textures and flavors. It was a lot better than I expected. The portion for me was perfect, I was full and satisfied by the end of it. They do an excellent job in trying to accommodate everyone and they made an effort to regularly check in. This place has that woody, western vibe to it. Definitely a little pricey on certain menu items but aside from that a good time overall.

    Came here on a weekday at night and didn't have to wait too long. We got the seared ahi tuna,…read morespinach and artichoke dip, smoked gouda burger, and cajun pasta. The ahi tuna wasn't the best. It wasn't fresh and the feta cheese was a bit too overwhelming. As for the spinach and artichoke dip, I felt like it was okay. Didn't really like the tomatoes as it made the dip runny and hinder the taste from the star ingredients of the dish. The smoked gouda burger was the best. The meat was cooked perfectly and the amount for each ingredients were given generously. I also really loved how you really can taste the smokiness from the bite. As for the pasta, I thought that it was good but not the best. It was starting to get a bit heavy with the amount of cheese and I do wish the cajun flavor could be a bit stronger. The chicken was also on the dry side but it's still pretty decent. Overall, this place is okay. Service could've been a bit better since it took a while for us to find someone to help us on our water refill and check.

    Photos
    Ramble Creek Grill - Bar

    Bar

    Ramble Creek Grill - All Jacked Up

    All Jacked Up

    Ramble Creek Grill - At every table

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    At every table

    Lazy Dog Restaurant & Bar

    Lazy Dog Restaurant & Bar

    4.3(177 reviews)
    0.9 mi
    $$

    They do not serve hotdogs I repeat - they do not serve hot dogs!…read more They serve much more than that. I came here for an event and was surprised at how good and fresh the food was. The staff was so attentive and knowledgeable on all the foods. It's American food, but they do a lot of fusion, so there was something for everyone. My favorite of the night was the loco moco fried rice and the lemon cheesecake! The cheesecake was zesty and not overly sweet, which I appreciated because it let me taste all the distinct flavors going on. The curry chicken salad with chickpeas I know my husband would've loved, I ate it for him lol. I don't know what it was but the bottom of it had a dressing that made it very delectable. I was on the outside on the patio that had a large fireplace and it was so cozy, I can imagine it being very inviting during winter time. Even though I drove from Cypress to Richmond, it was worth the drive. The general manager was super friendly and I learned they have a Cypress location so you know where I'll be going!

    This was a very disappointing experience tonight, which is interesting because last time I came…read morehere it was amazing and over the top quality. First, tonight my family and I came into the restaurant and were not greeted by any hostess or employee for about 7-10 minutes. We understood though because everyone seemed to be in a rush since it was busy. We patiently waited then we were finally seated. Our server took our drink orders first as usual, got us our drinks then walked away. We waited a good while for her to come back since we were wanting to order an appetizer, and that took forever. Once we finally were able to place our appetizer order, it took another 10 minutes for it to come out. Again, we tried our best to be nice since it was busy. Now to the meals.. we put in our order for our dishes and proceeded to wait about 30-35 minutes. There is only 3 of us! Once everyone got their meals we realized it just.. wasn't the best. - My mother ordered a customized pick 3 meal, her roasted chicken sandwich didn't have any roasted chicken, she said it was all lunch meat? And her bread was as hard as a rock. The "truffle fries" that she had to pay extra for didn't have any truffle, when asked about it.. we were informed it was just truffle "oil". What. Lastly, she didn't even receive her soup. They forgot about it. We had to remind them about the forgotten soup for my mother to finally receive it. She said it was not even good. - My mediterranean chicken bowl was..okay, but I did notice that last time I was here I had a good amount of chicken. This time.. I had barely any chicken. We received 0 REFILLS on our drinks, so by the time we ordered dessert we couldn't even finish it since we were so thirsty and the chocolate was so rich. In the end, the rush died down so much where once we sat up to go we were wondering why service was still awful when no one was in the restaurant. The manager did come to apologize, both our server and manager were very nice. They decided to take off the sandwich from our bill and remake the sandwich and soup to go. Once we got home, my mother realized the soup in our to go package was actually the correct soup, and that at the restaurant she has no idea what soup they brought her. Overall, this experience tonight has been awful. We went home thirsty and hungry.

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    Lazy Dog Restaurant & Bar - Interior (afternoon)

    Interior (afternoon)

    Lazy Dog Restaurant & Bar
    Lazy Dog Restaurant & Bar - Interior (day)

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    Interior (day)

    Blendz and Bites - A Fusion Cafe - Milkshake

    Blendz and Bites - A Fusion Cafe

    3.8(17 reviews)
    0.1 mi

    My friend and I came here for a late lunch on a Thursday. There was no wait. They had us order on a…read morescreen which has a visual version of the menu. Napkins and drink sticks are self serve. I had to ask for a knife since my friend and I were sharing our sandwiches. Maybe put more utensils at the self serve table? The place was clean and there's an outdoor area too. The lady was nice and helpful. The way to the bathroom was iffy. The light in the small hallway was out and there's three doors. Left was the actual bathroom, front is a closet (which I didn't know and opened it bc it said "vacant" above the door knob), right is kitchen. Maybe reword them a bit better? I went in the front one bc I thought there was two bathrooms and the front one was slightly open... There's only one bathroom fyi. Now on to the food. I wasn't too hungry so I ordered something small. The honey chicken bite was amazing. It was a toasted bread with crispy and juicy meaty chicken, with a slight hint of honey butter on the inside. The chai was very creamy but I would prefer stronger tea flavors. The patty meal was so good and dense. Also, they were super fast on bringing out our food. It's weird that we were the only ones there because their food was amazing. This place is also halal and there's free parking in the front.

    I had been waiting to try the biscoff milkshake from here after hearing how good it was. Finally…read moredecided to order to- go last night so I could drop in and grab it. When I pulled up I could see the employees from outside the window. One was just standing near the kitchen, the other was wiping the counter and then proceeded to sweep. I was waiting for closer to the time my order was supposed to be ready which was a few more mins. After a while I decided to head in and see if it was ready since no one seemed to be working on anything and it was empty. The employee put the broom down asked if I was ready to order and then proceeded to the printer once I told him. He immediately grabbed a mixer cup so I asked if he was planning on washing his hands first since he just finished sweeping. He said oh yes ma'am and proceeded. Idk why this is something that we need to remind ppl in the food industry but I am certainly glad I was paying attention. While the milkshake tasted okay idk if I'd return.

    Photos
    Blendz and Bites - A Fusion Cafe
    Blendz and Bites - A Fusion Cafe
    Blendz and Bites - A Fusion Cafe - Outside

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    Outside

    Döner & Gyros - Lamb rice bowl

    Döner & Gyros

    4.3(269 reviews)
    6.2 mi

    I needed last-minute catering for a funeral last week, and this business truly went above and…read morebeyond in every possible way. During a stressful and emotional time, they made the entire process easy, smooth, and affordable, and I am so grateful for how kind and accommodating they were. I really wish I took pictures of the food after we displayed it out for the guests, but it was a funeral and my brain truly was in another place. We ordered the rice, a side salad. Both were in very large aluminum dishes, and two servings of felafel sides and then a mixture of beef, chicken and lamb wraps all cut in half. The owner personally spent time with me on the phone multiple times going over the menu, helping me figure out how to get the best variety of dishes within our budget, and making thoughtful suggestions that ended up being perfect. You could tell he genuinely cared about helping us, not just making a sale. The food was absolutely delicious -- so many people complimented the wraps and the rice in particular, and several guests asked where the food came from. Everything tasted fresh, authentic, and homemade, not like typical fast catering or fast food. At the last minute I realized I didn't have cutlery, and without hesitation he took care of it for me and included it in the cost, which took a huge weight off my shoulders. I actually first tried their food when I gave birth at Memorial Hermann across the street in February, and I'm so glad I remembered them and came back to use them for catering. The quality is amazing, the service is even better, and the price was about half of what other catering companies quoted us -- with better food. Truly an amazing business run by genuinely good people. I highly recommend them for catering, especially if you want authentic food, fair pricing, and people who really care.

    Zero stars if possible. Found a dead roach, food was not fresh, and the quality was terrible…read more Prices were unclear and there were extra charges for everything. Very dissatisfied and would not recommend.

    Photos
    Döner & Gyros - Counter to order and overhead menu

    Counter to order and overhead menu

    Döner & Gyros - Beef kofta kebab platter (comes with 2 kebabs) (L $13.99) and lamb/beef mix bowl (R $11.24). Both pretty good, had leftovers

    Beef kofta kebab platter (comes with 2 kebabs) (L $13.99) and lamb/beef mix bowl (R $11.24). Both pretty good, had leftovers

    Döner & Gyros - Weekdays $5.99 Lunch specials until 4 pm

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    Weekdays $5.99 Lunch specials until 4 pm

    Portillo's Richmond - burgers - Updated May 2026

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