Very disappointed. The cashier refused to take my order because I was paying with a credit card. He said I have to use the tablet to order. That is ridiculous. They just lost our business. read more

Good food, fast times, hardworking staff. Wasn't too busy. We were a group of 5 and we all got our food around the same time

Kayla helped us tonight to use a gift card at the order counter, and she was so kind - great customer service!! We especially like the cheeseburger with the crispy onions, and the loaded fries are also good. We like to stop here before we go to the movies or make a trip to Southdale. The malts are also a highlight! read more

I usually love shake shack, but the food at this location tastes worse than the food from the other locations. I am not sure why? Maybe it is not as fresh? The customer service here was also pretty awful. The employees were not welcoming at all and just kinda stared at me and my family with mean looks while we ordered. The Oreo funnel shake was also overrated. read more

After landing in MSP and fetching my rental car, I was ready for dinner. My original thought was to visit Schlotzsky's Deli for sentimental reasons. The one that set off my love for the place, in Apple Valley, is long gone. There is a single one standing in Edina. I decided to drive over there on a soggy, rainy Saturday. I was probably a block away, waiting for the traffic light to change. I noticed this Shake Shake on the corner. It looked classy and bright in the dark. I changed my mind and pulled into the parking lot. I found a parking spot and walked in. The huge menu on the wall greets you. The idea is that you order at the counter, pay, and then wait for your order. I can do that. I wanted a burger with mushrooms in it. The woman at the counter was helpful. I could either go with the 'shroom burger, which is vegetarian, or do the shack stack, which is a cheeseburger with a 'shroom burger. I was hungry. I went with the latter. I made it a combo by adding crinkle-cut fries and a strawberry shake. I paid using a credit card. You need to give your card to the person to do the transaction. I'm so used to doing it myself that it'll take me some time to adjust. She asked whether it was still raining. Yep, it was miserable, but mild. I got a beeper. I found a table and waited patiently for my order. The table is really an indoor picnic bench. For folks with long legs, it's quite the ritual getting in and out. I should have tried the higher bar stools instead. Anyway, I'd say about seven minutes later, my beeper was going crazy on the table. I picked it up and headed over to the pick-up counter. I picked up my order for Mery. As of late, no one seems to be able to spell my name, other than the Starbucks guy yesterday. The world is changing at a frightening pace. I headed back to my table to chow down. The burger was so good. I normally don't like breaded mushrooms, but this one was juicy, flavourful, and fresh. The burger patty was equally as juicy and nicely seasoned. The bun was perfect. I got some ketchup to dunk my crinkle-cut fries in. The grooves are perfect to dunk whatever condiment or sauce that you'd like quite nicely. The fries were crispy on the outside and creamy inside, as they should be. My strawberry shake was thick. It's the frozen custard type. It's a close second to Culver's. The strawberry flavour was so good. I was so stuffed that I didn't know if I could get up and walk out on my own. I managed to waddle eventually. I visited the women's washroom before I left, as it was messy eating such deliciousness. It was clean and roomy. I will say that it's not a cheap burger joint. I shelled out $20 for my meal. It was worth it. My first time at Shake Shake was positive. I will return for more. (493) read more

See all

I've ordered from here a quite a few times (Shake Shack was my go-to when I was pregnant) and have never had a bad experience -- my food isn't always hot when it gets to me but that's because it's a ways away. So, definitely not on them. Their burgers are the best though and I'm always a sucker for cheese fries-- totally recommend both, but especially the ShackBurger!! read more

Shake Shack Southdale - Cheese Fries - Fast Food Near Me - Minneapolis, Minnesota

See all

She DIDN'T WASH HER HANDS I normally love Shake Shack and hadn't had it in awhile and was craving it for lunch today. Everything was fine until the end I went to use the restroom and there was a female worker in there as well. After she went to the bathroom she left WITHOUT WASHING her hands. I'm honestly so disgusted. I will not be returning to this location. read more

Came in around 5:30 on a Saturday. The dining room was pretty full but there was no line to order. The staff was attentive and helpful. There were a few empty (and clean) tables available, so we opted for a booth. We helped ourselves to some water and our food was quick to come out after just a few minutes. The line did seem to back up a little as a few families came in, but staff was prepared. The burgers were hot and fresh. A little on the small side but perfect she-size. If I were a larger person/ man I probably would have wanted two burgers. I had ordered the Shack Meister with the addition of lettuce and tomato. It was delicious, the fried shallots definitely added a fun crunch to the soft bun and shack sauce. Crinkle fries were hot and crisp! The concrete hopscotch thing was a little dissatisfying. The flavor was good, but the chunks were a bit to large and hard for me. I'm not sure what I was expecting but I wish I would have gone with a shake. On a side not, for some reason it came with the tiniest of spoons...kinda cute but no very functional. Overall it was a good experience, and tasty burger. Very family oriented, tons of families with small kids. The vibe on a Saturday night was a really fancy McDonald's with better food. read more

See all

This is a great burger. The burger is cooked very well. Add cheese lettuce and tomato and it's a really good California burger. I wished they had adding an egg as an option. Fries are crispy and the shakes are creamy, thick and delicious. Order on the app and they bring the food to you at curbside. Quick, easy and yumm! read more

happy hour good was good, service was terrible. sat with empty alcoholic and non-alcoholic (water) drinks for 10 or more minutes multiple times in one sitting. Tried it right branch out... not coming back, heading back to or normal spot read more

This was my 2nd time at Shake Shack and I'm craving it already. The Chick'n Shack sandwich with the pickles is what had me. It did not let down! If you have never been here, there a few things you need to know. Each location has a local charity they donate 5% of sales. They also use all natural ingredients and nothing processed. Also... they use all compostable cups, straws and silverware. You will expect to pay a little more to check off all these boxes.... worth it! Food: Chick'n Shack sandwich is crispy and juicy with amazing flavor and pickles! They are amazing and I order extra. :) There is also a seasoned sauce on it. Evil good! Crinkle cut fries and cheese fries: The cheese fries are awesome! They do not use a nacho cheese processed sauce, but real cheese! These were grubbin and tasty. Shakes: Pumpkin Shake (seasonal and ended 11-11... boo!). I am looking forward to the next seasonal shake! We also tried the chocolate. The flavor was a surprise to me as I was expecting the standard chocolate shake. Nope! This was more like a dark, rich chocolate. So good! I will be back and thanks to your amazing team for another awesome meal! Keep doing what you are doing! read more

Shake Shack Southdale - Menu - Fast Food Near Me - Minneapolis, Minnesota

Quality so poor, qualifies as a "cheat at half the price "! Carelessly prepared, carelessly packaged ! Didn't even get the order right, didn't know this until back home. Almost 30 minutes after placing my order, unfriendly staff said not yet begun cooking; but then found my order buried under several other orders only after I seriously requested they look again. Burgers beyond well done, which I hadn't requested. Overall: Careless prep, pkg'ing; sour, stern uncaring staff, order errors ! A rip-off at half the price!! read more

Fry-Yay lunch stop @shakeshack in Edina. They have delicious food and great service! Double ShackBurger with Fries! read more

Shake Shack Southdale - Double ShackBurger With Fries! - Fast Food Near Me - Minneapolis, Minnesota

Exceptional service and food quality!! The ambience is inviting and beautiful definitely doesn't give fast food vibes.

The latest spot for this hip chain that serves old school burgers and shakes. Positives: love the food especially the great seared burgers-a great throw-back. Also nice friendly guy taking orders-super patient with the families with kids who take forever to relay their orders. Plenty of parking-although an odd configuration. Bright interior-all glass exterior so like a big fishbowl. Opportunities: dining room could use a little cleaning at 6:20 pm on a weekday. Complicated menu seems to drag things out with ordering especially with the many families. A really long wait for food (but cooked fresh and hot). For me, the food and friendly service are what I'm looking for so that's 4 stars but the untidy dining room and long wait for fast food drops it to 3. read more

Shake Shack Southdale - Hip new location in Edina - Fast Food Near Me - Minneapolis, Minnesota

See all

Food service was terrible. Did the order wrong, didn't get served the right stuff anyways. Place was totally disgusting with trash and food everywhere - see pictures. read more

See all

Stopped by on a Friday night with a friend at the MOA location. There was a small waiting line.there were a couple of self ordering kiosks and a group of people were using it. I went to the regular waiting line. Service was a little hectic and kind of slow even though they did have a good number of employees on hand in the kitchen. We waited for quite sometime and had to ask status of our order. Once we got our food, we were able to sit down and munch. Tried the 'Shroom burger. Crisp-fried portobello mushroom filled with melted muenster and cheddar cheeses, topped with lettuce, tomato, ShackSauce. Tasted decent along with some crispy crinkled fries. Will have to come back and try the chicken sandwich too. read more

Shake Shack Southdale - 'Shroom burger - Fast Food Near Me - Minneapolis, Minnesota

See all

Looks so elegant for a burger joint. It's easily accessible from France avenue and has ample parking. You order at the counter and take a seat until your buzzer alerts you that your food is ready. The staff is polite and even crack jokes with you, making it feel like a small town restaurant. Burgers are priced solo (fries are not Included). I opted for the Shroom burger and was really surprised how much I needed that kind of non traditional burger. With a portobello mushroom cap, stuffed with cheese then deep fried (can't make this up) it was still hearty and the mushroom wasn't greasy. The fry was crispy and light and didn't overshadow the mushroom or even the sweet Hawaiian like bun. I would definitely recommend this place for a quick bite to eat. read more

See all

Shake Shack is the perfect spot for a casual but delish burger! My first experience was actually at their flagship in New York City, and I loved it, so was incredible stoked when they opened not one, but two locations here in Minnesota! Whenever we pop in, I always get the classic Shackburger. It's just a regular, no frills cheeseburger, with the exception of the Shack sauce. I always judge a place by their basic cheeseburger. And even though Shake Shack is a chain, it never disappoints! Their crinkle fries are also tasty (if you're feeling feisty, get 'em topped with the best kind of processed gooey cheese). Then finish it all off with a shake or lemonade. You can stick with a classic shake flavor like chocolate, vanilla, you know. Or you can try their seasonal flavor! If drinking your dessert isn't your thing, you can always get a concrete mixer too. Basically think frozen custard on topping steroids! My one beef with Shake Shack (and why I give it four stars) is that it's kind of pricy for what you get. I'm not one to complain about price if the size of the meal or the taste knocks me out of my seat, but this is just good semi-fast food and it could be a teensy bit cheaper. Other than that, I'd never turn down a Shackburger, fries and shake! read more

Shake Shack Southdale - The Shackburger, with some crinkle cut fries in the background. - Fast Food Near Me - Minneapolis, Minnesota

Shake Shack makes for an excellent late night snack. We've been here a few times and the food is always satisfying. Their shakes are outstanding and never disappoint as well, I definitely recommend the Oreo cookie shake. I got my food to go, however the staff seemed very in-tune to the needs of those dinning in. read more

Shake Shack Southdale - Fast Food Near Me - Minneapolis, Minnesota

See all

I've heard many good things about here, but I felt it was just a regular burger place. The food was good! Was just expecting something more special? Nice patio and location though! read more

Shake Shack Southdale - Fast Food Near Me - Minneapolis, Minnesota

As far as burger chains go (though this one sources some their ingredients locally), I can't not give Shake Shack 5 stars. This location consistently delivers exactly what I crave. And they're especially safe during COVID-19! Whenever I'm in the area I have to get myself a SmokeShack (the pickled peppers + creamy Shack Sauce combo is mouthwatering) and cheese fries, at the very least. I didn't even like crinkle-cut fries before Shake Shack, now I crave them, especially dipped in the all-natural cheddar cheese sauce. You can tell their Chick n Bites are hand-breaded, and they are now offered in several spice levels from none to "FIRE". The Shroom burger is an impressive and indulgent vegetarian option, and it's always hard to resist their seasonal milkshakes. I can't help it, I'm hooked!! During the pandemic, they provide a safe online ordering and pickup system (they bring your order outside), and even the drinks have safety seals on them. They even denied a federal relief package because they wanted it to benefit small local businesses first and foremost. read more

See all

This location was horrible. There was no mustard on my burger and there was only half a pickle. It took them five minutes to bring me my food!!!! Outrageous!!!! I wanted my burger medium rare and it was medium well. I am so disappointed, they did not even give me salt and pepper shakers. There was also a lot of ice in my coke and I wanted light ice. NEVER Coming BACK!!!! You just lost a customer. read more

Disappointed. We have ordered take out before but today everything was smaller. Burgers were cold and small. Grilled cheese was flat. Like a pancake. A flat pancake. Before you judge me for being lazy and paying for a sandwich I could easily make at home - know that I am owning my laziness right here on Yelp. BUT.. there should be some pride in making a grilled cheese - pride that shake shack obviously doesn't have. While the GC was the biggest disappointment- everything else was of poor quality too. Small, cold, and possibly sat on by one or several persons. read more

Shake Shack Southdale - Sad and flat grilled cheese. - Fast Food Near Me - Minneapolis, Minnesota

Shake Shack is cool! This is a newer location, I've been to the one at MOA when it first opened. They focus on burgers and shakes but they pretty much have basic flavors of shakes which is cool, helps the line flow faster with less options. I don't eat beef so I can't tell you how the burgers are but I have tried the chicken sandwich, which is good. It wasn't on the menu on the wall but at the register it advertised a hot chicken sandwich (spicy), so I got that. It was spicy and good. I really liked it and hope they keep it on the menu. The fries are okay. Nothing special. You can get cheese sauce on them, if that's your thing. I got an Oreo shake which was good. They use custard, which is cool. I love this location because it's big and has a heated patio. They have foosball and ping pong out on the patio which is a fun way to pass time while waiting for your food. They have plenty of seating. We went at 430. It was busy (but it's still new so the hype is still there), but at 5 the line quickly grew out the door. They do have an app where you can order ahead and skip the line. The prices are fair to me. Not too expensive. There's plenty of parking. Looking forward to having Shake Shack again!! read more

See all

My partner got a grilled cheese to go today. When we got home to eat, this is what we found. One side completely burnt black. As you can see I tried to have a few bites but the rest went to the trash. It was like eating charcoal and looked like it got run over by a car. It was busy but this is unacceptable. Will never go back here. read more

Shake Shack Southdale - Grilled Cheese - Fast Food Near Me - Minneapolis, Minnesota

See all

Great food and friendly service! Took a bit for my take out to be ready but to be fair they were slammed...Don't miss out on the cheese and bacon fries! read more

I visited the Shake Shack on a Saturday morning right at opening time. I was the first in line! It was my first visit as there are no Shake Shacks in the northern suburbs but I've heard of it. I had plenty of time to review the menu so time at the ordering counter is quick. By the time they were "open", the line was out the door. They were a little slow to get orders to the pickup window (~15 mins) but once mine came out, the rest followed. I was surprised to see how little the burger was. Compare to a cheeseburger at McDonalds. I was expecting a Quarter Pounder size for the price I was paying. Maybe the fancier burgers are bigger?? I'm not sure how long this place had been open but it still looks new and clean. I'll be back if I find one again. read more

See all

I stopped by dislocation, first time to get dinner, and I order from a little tablet I accidentally order chicken bacon in my order And I told the lady I did not eat bacon the lady was loud and rude and she said before she did that never want this location before I always like shake Sheik food and the chicken was a lot of salt in it and the fries was dry and I had a bad service. I'm not happy I never never gonna go back that location read more

For al the hype of this place, I was just meh about the experience. I've not gone to the MOA location so I anxiously awaited this location opening so I could try it out. The menu is fairly simple. I went with my mom and so we both got burgers, we shared an order of fries. My mom got a malt and I got a custard something or other with chocolate and banana. The burgers were good. Not great, but OK. They have a crispy, buttery edge to the meat which is unique and good, but the rest of the burger was just generic. The fries were nothing more than frozen pixie crinkles... they advertise that they are 100% Yukon golds or something, but they don't taste any different than a pixie crinkle. My mom felt her vanilla shake malted was rather blah... also very runny. And my chocolate banana custard thing was not great. It had only 4 slices of FROZEN banana on the top, other than that it was just a chocolate mess... not bad... just meh. If I'm looking for a quick burger and I'm driving by, I might stop, but I will not be going out of my way for it. read more

Shake Shack Southdale - Fast Food Near Me - Minneapolis, Minnesota

The food here is outstanding. I love taking my kids here, we are treated with such kindness and respect the employees where also kind and welcoming into the restaurant. I would die for one of those burgers they are SO juicy and the fry's oh my gosh. You can't even get me started! Oh boy! Mhm read more

the food was very good, i ate that shit up. But like, when i was trying to go to the bathroom, there were 3 employees just talking to eachother, making me uncomfortable because there is no reason there should be hearing me go to the bathroom, they couldve gone somewhere else, like outside or something. Also, the server just threw our food on the table and walked away. leaving us in shock.. this location needs to do better read more

I came here three times in five days, if that tells you anything. I was not in a hurry to check this location out because I haven't been impressed by other locations. But everything I've had here has been fantastic. The ShackBurger, with it's creamy sauce and fresh beef, is truly legit. But what made me really pay attention was the chicken. A chicken sandwich, or their "Chick'n Bites" are plump and perfect well beyond what you'd expect from the usual fast or fast-casual joint. The fries have always been on point as well; they may look like standard crinkle-cut spuds but they are the absolute best version of that. And then this last time, I got one of their concrete mixers with a silly name which correctly suggested significant chocolate presence. I forgot the name but it was awesome. Not a beverage, though; a dessert. They also have a nifty patio for when the season calls for it. I gotta say, I'm really glad I got introduced to this Shake Shack. The food is so good that I'll certainly be back a lot. I may wrestle regularly with the decision between "something chicken-y or that dope ShackBurger". First world problems, right? read more

Went in to buy gift cards. Waited for nearly 15 minutes before anyone acknowledged me, and this was at 11:15 AM half dozen customers in store. Purchased $100 in gift cards. When I returned home an ad poped up for $5 gift card for every $25 you spend. I wondered why this was not brought to my attention when I purchased $100 in gift cards. left a phone call that same day, message stated Manager would call me back within 24 hours. A week later nothing. Left another message, still nothing. Sent and email, still nothing. Guess there is no such thing as Cutomer service at EDINA location. read more

One of the kings of fast food burgers is here at Shake Shack serving up epic smash style stacks of meat. I had a single Shackburger but definitely should have gotten a double. I waited a bit longer than I hoped for it but it came out hot with fresh veggies and perfectly melted cheese. The Martin Potato Roll is always a winner when we talk burger buns from its soft texture and buttery flavor. Another patty would have probably made this my favorite fast food burger of all time. ______________ The fries were ok and the nuggets were solid, but the cheeseburger obviously was the star. The only place it fell short was the single patty, which can easily be fixed. Now it's time to try a double and get the REAL experience. read more

Shake Shack Southdale - Single Cheeseburger - Fast Food Near Me - Minneapolis, Minnesota

First came to Shake Shake with some friends when we were craving some burgers! I was super excited to come here, I heard it was really good. We came on a Saturday for lunch and it was not too busy which was nice. When looking at their menu, it was hard decided what to get, it all sounds amazing. I stuck with the regular double cheeseburger and got some cheese fries on the side. Also got a chocolate shake! You get a pager here which buzzes when your food is ready. Super easy to get! The food was decent. I wasn't impressed with the food. The burger itself was not bad, it was very tasty. The cheese fries weren't good, or rather the cheese. The fries by itself would taste good, but the solidified cheese on top was not great. The Shake was very good though, my favorite part of the whole meal. I would come back for the chocolate shake alone. Overall though, the restaurant has a cool look to it, is pretty clean, and it does have a cool covered patio. I will come back again, probably try something else! read more

Shake Shack Southdale - Double Cheeseburger and cheese fries - Fast Food Near Me - Minneapolis, Minnesota

Everytime I come to the Edina shake shack the staff is so friendly and helpful and the restaurant is so clean. I really appreciate how great the staff is!! The food is always great as well and comes out quickly. Thank you!!!! read more

Southdale MN location: Usually if I have questionable service and the food is good, I will come back. This place, no..that will not happen. I am disabled. I drove up and parked in the curb side pick up area. I followed instructions and ordered with their online app. I placed my order and all I got was a note stating they would be out in 7 minutes. I waited about 17 minutes and when I heard nothing, I checked my phone and had no verification of order or any info like' we got your order' etc. So I called the phone #. Nothing POs me more than an ALL automated system with no way to talk to any person. You have 2 choices on their phones-an automated hours and location or to go to the manager's voicemail which states they will get back to you in 24 hours. So, no help. After 20 minutes. I finally got out of my car and hobbled inside. A man was passing me and I asked if he happened to be holding my order and he was. He tried to hand it to me and leave and I said no, I could not carry it and get back to my car. He said they were very busy. There was not one person standing in line. He helped me and was very pleasant-not the issue. Ok, so this is what I ordered: 1: black and white shake, 1 root beer float, 1 plant based burger with lettuce and avocado (at 1.29 a slice-really?), 1 order of fries. The fries were as fries are-they were hot and salted as they usually are-nothing special but not bad. The plant based burger has NO avocado and had pickles-no ketchup-nothing. At least I could taste the burger. It was bland and dry and after 2 bites I threw it. BUT in the bag was a double hamburger with everything on it- bacon, lettuce, tomato and this weird pepper/onion grilled mess that was over powering and awful. It was so salty I could not eat it. Now the rootbeer float- the root beer used was awful. Tinny bad flavor. The ice cream or custard or whatever was not bad. The black and white was so sweet I could not drink it and the chocolate was like Hersheys supermarket syrup. I will say I usually had a bad reaction to the fast food ice cream-even Culvers-phelm etc. and I did not with this. Good stuff. Also no where does it tell you not their site etc. that the drinks do not come with straws or spoons or anything. They overfill the shakes/floats so if you take the tops off to TRY and freestyle it, you get the item every where. Not coming back. Too many glitches in their systems that are not customer friendly and food was pretty bad....Just the fact that they gave me a free $11 burger!!!Okay, but yah, no. read more

Ate here last night as part of a Yelp Elite event the restaurant was hosting. Was able to try out the fries, chick'n bites, and the shackburger, along with their seasonal pumpkin spice milkshake as a dessert. I also got a chocolate malt to take home. Shackburger: This was a pretty straightforward hamburger - some mayo-based sauce, lettuce and tomato on a cheeseburger. It's cooked to order and came out medium, which I like. I thought it was a bit on the small side for the price, but it was tasty. Fries: These were a bit of a letdown. I love a good French fry, but these were just crinkle-cut fries that were no better or worse than you can buy in a frozen food aisle. The $3 price tag on a basket of these is ridiculous. If I came back I'd skip getting them. Chick'n Bites: Pretty straightforward battered and fried chicken nuggets made with real chicken breast pieces. I probably wouldn't order them again for the price ($7 for a 10-piece basket). Pumpkin spice shake: Enjoyed this quite a bit, and I don't usually go for pumpkin spice. This was much heavier on the spices which really came through rather than the pumpkin. Almost made me think of a frozen chai latte. Shakes are made with frozen custard rather than ice cream and have a really smooth mouthfeel. Chocolate malt: I'm a bit torn on this one. I absolutely love a good chocolate malt. This malt had an amazingly rich chocolate flavor, but the malt itself was muted. I'm willing to bet the chocolate shake here is amazing, but they either need a stronger malt powder or to use a lot more of it. Venue: Really nice, laid back, modern atmosphere in here. Really the kind of place you could come and sit down and chill for a while, which may seem strange for a burger and fries place, but I thought was quite excellent. Staff was very friendly and service was good. Overall this is a fast casual place with a nice atmosphere and good burgers. The burgers and shakes were by far the best things here, and if I'm nearby I'd probably make a meal out of one of each and skip the sides. read more

First of all.. I had no idea we had a Shake Shack in Mpls. I had my first experience with SS in ATL and loved the burger. This location had a line from the front door to the register. You have a moment to find out what you want, while you're waiting to get to the register. Once I was there, I was greeted by a very pleasant young lady, who gave the kind of service I would deliver, if I worked at Shake Shack. Let's just say I loved her! LOL Food: I ordered a hamburger with everything, but onions. You get lettuce, pickles, onions, .... and a few other things that now skips my mind. I also gotta a chicken hot dog and crinkled fries. It was packed on the inside and seating was rough. However, they literally have rotating tables.... like once we got up to leave, someone was asking for our booth, quite the same way we asked of the guys whose booth we took. In and out; quite simple. Worth the drive to Edina to partake of a juicy burger and crinkle cut fries. read more

Shake Shack Southdale - Fast Food Near Me - Minneapolis, Minnesota