We picked up take out, and I want to point out the positives and negatives: The good: -the restaurant was clean and spacious -you can add as many toppings as you want on the burgers -the fries are great The not so good: -the burgers were soggy and the sesame seeds on the bun are unnecessary read more

The service was great! This was my first time there and I wasn't to sure what I wanted to order, the cashier was patient and very suggestive. I end up getting a double cheese burger and fries with a strawberry shake. Shake 10/10, fries 7/10 they were to greasy for me, burger 10/10. read more

Dead Cow No pepper I thought - I liked this place once upon a time!??! Update: this Dead Cow has NO SEASONING wtf is wrong with a burger joint that can't make a burger that taste good!! Let me help you out, it's called SALT, PEPPER and maybe some McCormicks - Grill Mates. The last thing I wanna taste is a freshly slaughtered animal with no flavor. AND your buns are soggy . This is not the first time - it's every time. HEY FIVE FOOLS - your business is dying like Burger King. Instead - go to the store and buy "grill ready" steak burgers and McCormicks, and EAT AT HOME - it takes no time. you'll thank me later. GOOD NIGHT... read more

Ordered Five Guys for delivery, so I haven't actually been in the location before. Unfortunately when ordering a burger and fries for delivery the food is always room temperature (no fault of the business, just the name of the game of delivery). I ordered a burger and the cajun fries. I love being able to customize a burger and the fries were overflowing from the cup! So good. One of the best fast casual places to get a burger. read more

While the stores, uniform and cookie-cutter though they may be, are routinely cold, they feel relatively clean. They bus the tables and sweep the floors, and the restrooms are reasonably attended to. Dining here is fine - but the food is the thing. Better than ordinary fast food, it does not rise to the next-level eminence of its obvious inspiration, In-N-Out Burger, but it's close. I mean, physically close. Five Guys is all over the Twin Cities. Seemingly thousands of identical locations. One must stay indoors to avoid them. But the food is worth the trip. They'll customize a burger any way you'd like and they make a mean shake. The fries are actually the star. Hand cut in house, one pro tip to bear in mind: order the small fries. It feeds a family of four. (Or does it feed Five Guys?) A bit salty, so add some pepper for balance. All-in, this is about as good as fast food gets. read more

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I made a mistake. Ordering through delivery service. I tried to call immediately (within two minutes). They would not pick up the phone. I let it ring for 3 minutes. I just wanted to add cheese. Even if I couldn't do it, you seriously can't answer a phone? read more

I ordered Five Guys on DoorDash and I would highly recommend Five Guys. I ordered a milkshake and I was nervous it would arrive melted but it didn't! It was still pretty cold and not melted. The only reason I took off a star was because my burger arrived a little cold but this wasn't too much of a problem and I was able to heat it up. Everything else was exactly what you would expect from a Five Guys burger. And HIGHLY recommend their shakes. read more

Five Guys - Little Bacon Cheeseburger and a Strawberry milkshake - Burgers Near Me - Hopkins, Minnesota

Never coming here again took them a half an hour getting my food and it was pretty much cold but the time and half of my burg was raw af don't recommend comeing to this location bad experience for my first time coming here. read more

Normally reliable Five Guys messed up. We ordered the food 25 minutes in advance for a 5:15pm pick up, when their website said it would be ready in 8 minutes (if we wanted immediate pick up). 5:30pm and the food is STILL not ready. Finally ready at 5:33pm for an order placed at 4:50pm. I can understand they may be short staffed, but why then did the website say it could have only taken 8 minutes, when they knew that was a lie. I am sick and tired of companies lying on their websites about that things will be ready at one time when they CLEARLY know it won't be. That's Corporate misfeasance. Unfortunately it made me and my family late for an event. read more

Five Guys - the kitchen of a fast food restaurant - Burgers Near Me - Hopkins, Minnesota

I took off one star because my butt was cold from the cold metal chairs and my fingers never warmed up the whole time I was eating. Yes, it's Minnesota and 20°, but still. My burger was 8/10, I got a small bacon cheeseburger with fried onions and fried mushrooms. I prefer a juicer burger. My son had a bacon cheeseburger, he says 5/5. Fries 4/5. My husband is at 5/5 for both his bacon cheeseburger and fries. My daughter had a chocolate milkshake and rated that 9/10. Free peanuts were a nice touch. It was overall clean and well stocked with ketchup, napkins, and the like. They gave me a free cup of water. read more

Five Guys - Milkshake - Burgers Near Me - Hopkins, Minnesota

The food is good, but I really appreciate is how nice the workers are. I usually order delivery, however, every time I've been there I've been treated very well, even when they are busy making food they always take the time to acknowledge me with a smile of a head nod. read more

Finally! A Five Guys that has it right. Great customer service. The burger was cooked perfectly the fries cooked perfectly and everything came out quickly. I'll damn sure be back to this location. read more

My teen son loves their double bacon cheeseburgers and fries. He gets lettuce, tomato, grilled onions and mushrooms On two different occasions I brought the takeout order home and the burger had no toppings. If you are a caregiver of autism you understand how big of a deal this can be. For a $20 burger meal you'd think it would at least come as you ordered it. I will not leave their store without checking the order myself. Friendly staff and great peanuts though. read more

We were nearby for another reason and hunger made us stop in. My guy had only recently had a burger at a different Five Guys location, and he's in love. We all got bacon burgers (one without cheese) and the fries. I do love their fries. They're the second-best fast food fries (Culver's is numero uno). The service was fast an friendly, though the young man at the counter had to repeat himself a few times. He was very soft spoken, so we couldn't hear him very clearly. We all got what we wanted and were happy. The shop is clean and was FREEZING. My son, who's almost always hot, was shivering. I just focused on my burger so that I wouldn't turn into an icicle. Other than that, we enjoyed our lunch. We will bring jackets next time. read more

One of the worst pick up experiences I've ever had in my life. I live for being kind and sweet but your employees are the worst and most vile individuals. Cannot wait to write horrible reviews on everything I can think of. I don't know who Mike thinks he is, but you have one of the rudest most disrespectful individuals working for you with disgusting and horrendous behavior. I hope your business closes with the way you all treat people. I go to pick up my order and follow the instructions via the mobile order form, the instructions say to go up to the counter and say you have a pick up. I wait as Mikes disgusting behavior having self rolls his eyes, walks over slowly then takes off his crusty gloves to get pissy at me for saying "hi, I have a pick up order". This rude weirdo gets all dramatic and waves me off saying I need to be at the other end of the counter. The non English speaking lady proceeds to ask me when I'm at the other end of the counter. What's your name, I tell her my name about 30 times in the span of 5 minutes. After 5 mins and her touching all over my dirty phone with her gloves on, Mike comes over saying "she doesn't touch the machine, I do". Me and the two men in the restaurant are dumbfounded and they're both reassuring me they are being weirdo. In between restating my name for the 30th time. Mike hands a person his food saying "here you go bro". The same guy who's saying wow as they continue to act less than capable of doing their jobs. Then Mike wants me to confirm retouching my phone in between telling me "I have to confirm order on my phone" THERE IS NO CONFIRM ORDER IT ONKY SAYS CREATE AN ACCOUNT!!!!! Literally showed this wanna be manager that it literally says complete next to my order. The name I'm giving them matched the name on bag and they REFUSED TO LOOK AT THE CONFIRMATION NUMBER. I'm reporting your establishment, I have my food safety certification and it's a food safety violations touching customers phones then proceeding not to change your gloves! I shouldn't have to have a whole debate for my food, this location is the definition of a joke! I cannot believe how horrible of an experience that was, now everyone gets to know how you have safety violations and your establishment doesn't know how to treat its consumers at all! Ambiance was fine but service was not! Is less than 1 star and option because it should be! read more

I haven't been to Five Guys since preCOVID. I know people will claim there are better burgers, but regardless, these are pretty awesome. The fries are like old school diner fries. So very great. My order came up pretty fast. There was plenty of room so I stayed to eat. I needed a great burger and fries and Five Guys came through for me. read more

Five guys used to be a place I'd like to go. But ever since Waltz decided he was going to bankrupt the hospitality industry, and destroy the restaurant industry, these guys have taken his mandate to the next level. When you walk in the door some brown shirt demands to know your business. No hi welcome to five guys how can I help you. Instead, what are you here for? Then he tells you if you want to order from the menu you can go to cash register. No joke? Golly gee willikers! Will they take my money there too? You get to the counter, The jerk behind the glass is yapping on the phone to somebody. After 5 minutes of being ignored, I say oy, I'm standing in front of you, tell him to hold. When you get done with your order, Mr Brown shirt tells you to leave the building and they'll come out and bring it to you. Only he doesn't say it like that, he demanded, is that truck yours? How's that any of your business? Well you can't stay in here you're going to have to go to your vehicle and I'll bring it out to you when it's done. So I go out and sit in the truck in the cold, brown shirt brings me my food in a plastic tub, doesn't say anything at all, turns around and walks back into the store. The net net is I get home my fries are colder than a penguin's butt, our hamburgers are all squishy and sloppy now that they've been sitting in some aluminum foil for however long. I've just paid 20 bucks for a meal that sucks. Governor Walt is a fascist piece of garbage whose got delusions of grandeur, in the same mind that wants to take every right of yours away. Five guys is just a dirty little business, and in a tightening market, they're one of many restaurants I can go to. Even Burger King doesn't mistreat me this way. Apparently five guys is doing so well they can afford to drive away business. read more

I ordered from this restaurant as a special treat for my family. I used the Five Guys app directly which offers delivery. Our burgers and fries were delivered but our milkshakes were not delivered, which totally upset my kids and ruined our meal! I called the restaurant to see if they could deliver the milkshakes and the manager was rude and unhelpful. My wife had the car so I couldn't drive to the restaurant to pickup the milkshakes (which is why I paid more for delivery in the first place!). He would not arrange to have them delivered. After being rude and blaming the delivery company and saying he couldn't do anything, he eventually offered to refund the milkshakes, but hung up on me before I could confirm the refund. read more

The cashier here was so rude to me when I didn't know that all the burgers are doubles unless you ask for a "little" that another customer approached me afterward to tell me I needed to complain or otherwise provide feedback. He even said he almost stepped in when he heard how the cashier was talking to me. Not cool. Thank you though, kind customer, whoever you are. read more

I know its a chain...but you know whats great about this place? 1) Menu is SIMPLE 2) Consistency I have been stopping into this place since they opened. It is your traditional Five Guys menu, but it is the old style, so no shakes (I really don't mind). The food is always great. I have fallen in love with their perfect but simple fries. The fact that Five Guys cooks the patties right when you order them is awesome, making sure you can get a hot patty every time. What is also really nice about this place is that depending on your allergies and sensitivities (peanut excluded), you can have almost everything on the menu. I recently have eliminated Gluten and Dairy from my diet to see how my body reacts and the only thing I really could not order is the bun and cheese which made it so easy! Anyplace that is easy to eat when you can't have dairy is a winner in my book! read more

Every time I stop in here I'm struck by how friendly, upbeat and on the ball everyone working behind the counter is. This is in stark contrast to a competitor found in Knollwood Mall just across Hwy 7. My usual order is a "little" cheeseburger with grilled onions, mushrooms and jalapeno peppers together with a "little" side of Cajun fries. The burger is juicy and savory. The fries overflow the cup and I typically have enough leftover to take home and add to my lunch the next day. The Cajun seasoning has a bit of punch to it but honestly contains more sodium than an average family of five needs in a week. Oh well. They have those Freestyle soft drink machines that I've come to prefer. The place is well lit and clean. This place and My Burger compete for my $$ when I want a fast food burger. read more

The staff all seem to be working really hard, but unfortunately the food is not very good. They're definitely not doing anything wrong. It's the product itself that isn't great. The fries are freshly cut and fried, but they're mushy and tasteless. The burgers have a generous amount of toppings, as many as you'd like. But the cheese has no flavor, and all I taste is pickles on a soggy Wonderbread type bun. I would never want to eat this again. read more

My family and I were in town and needed a quick bite to eat. My husband and I ordered the junior cheeseburgers, side of fries and a veggie sandwich. Really good cheeseburgers here with quality ingredients. I like the simplicity of the menu. The fries were pretty tasty too. Overall, good service, quick and easy to order and lots of options. I was not too impressed with their veggie sandwich. Somewhat dry and uninteresting. Would definitely come back! read more

Whoa peanuts. No allergies in my family, but to see the big tubs of complimentary bulk peanuts took me straight back to my youth when my parents took us a local bar and let us eat as many peanuts as possible while they hung out with their friends. Good memories. Five Guys is going to celebrate its 20th birthday in 2016. My kids point out that I'm much older than 20. Much? I guess. But being old means I know a good burger and a good place to take my crew and this is it. Can I feed my family of five for about $40? Yes. We split the giant fry (and some of us like water) and call it a night! They have two of the fancy soda machines which means my kids aren't holding anybody up as they ponder the limitless options. read more

Burger is good here. Other non burger items suck big time. Skip the veggie sandwich, it's pathetic. They don't put any sauce on it, it's just some burger topping options in a hamburger buns. Sucks big time. read more

Friendly and speedy service. Generally a very clean establishment whose seating plan is a little weird but cool. They always get the order right, making them very reliable. Today was a weird day though, their fountain drink machines didn't have many options and only 5% of the drinks were dispensable. Hasn't happened to me before so I thought I'd write about it. read more

Came in for 1 burger & 1 order of fries at 9:30pm- closes at 10:00pm. The staff was cleaning - and obviously VERY pisssssed that I was there. Waiting for my order was very uncomfortable for me. I had apologized for coming in late when I walked in - even though I shouldn't have - 1/2hour before closing is a very reasonable time frame for my order. I left and jumped in my car -grabbed a few fries and ewww Yuck! The fries were a cold soggy greasey mess. . Gross. No thanks. read more

I have enjoyed Five Guys for some time now and this location is just a few minutes from my place. The Cities have some great burgers - no doubt - but sometimes I'm looking for the quick and juicy basics. The location is bright and clean, no frills and good burgers. I generally order the little (hardly) bacon cheeseburger with lettuce, tomato, grilled onion, mayo and ketchup. I'm usually take it or leave it with fries but Five Guys is my exception. The fries are ridiculously fresh, hot, crunchy and perfectly salted. I can always count on extra fry spillover looking at me from the bottom of the bag. Props! There is a particular employee at this location that is a burger craft master - we love how meticulous he is about keeping the toppings in order and on the bun. True burger respect! read more

Don't get me wrong Five Guys food is amazing. 10/10 i could eat their burgers and fries all the time. What really left me unimpressed about this particular one was the lack of tidiness and staff involvement. For example, i received a shake twice (not complaining) but i was thoroughly surprised by this. Their ketchup was out and none of the staff did anything about it even when asked, quite underwhelming. Overall, five guys food is always great but this particular one needed to step it up on the customer service. read more

I ordered a bacon cheese burger from here I got a cheese burger. I called the place they said they they would make it again. I picked it up and again got a cheese burger. I called to a manager and he pretty much blew me off and hung up on me. I understand mistakes happen but twice in a row? The manager could've offered an apology but was very dismissive instead. So NEVER AGAIN at this Five Guys. I'll go farther one before I go this one again !!! read more

Food is good but service is less than impressive. Pre-ordering online is hopeless. On two different occasions I ordered off-peak (not a busy time) and both times the food was NOT even close to being ready. They cooked the fries 5 minutes after I arrived. I waited an additional 10 minutes. The estimated time your food will be ready has never been true. Fortunately you have a hundred other burger options that are good. read more

Way over priced! For a fast food chain I was expecting something way different. I had a basic burger with onions along with small fries and a drink and it came out to over $11. The burger was small and nothing special. The fries were decent but greasy. Not worth the money in my opinion. read more

no good, ZERO STARS!!! bad service, rude employees, got there on Saturday night 10 MINUTES before closing time, they were already closed, pc of shit place, never go back again.. i will also call and complain to the corporate office. read more

After 819 almost killed me 3 times with under cooked burgers you will catch me here for good burgers until I find a sit down place I like more. The seating here is not my favorite but I do not think they want everyone staying long it is more a quick lunch bite place dont stay and linger thats rude to others who do not have a chair. Unless your teenagers you guys stay out of trouble and chill where you can. Yummy food! read more

We came in right before the lunchtime rush and were greeted by the cashier. He was very friendly and joked around with us a bit. I went with the Bacon Cheeseburger and opted for the Cajun Fries. We grabbed a seat and didn't have to wait too long for our order to be called. The ambiance is somewhat old school diner feel. They aren't fancy and I'm OK with that; however, many tables were left uncleared (customers seem to be responsible for throwing their garbage out but spaces weren't wiped down). The floor was filthy. I attribute that in part to the numerous peanut shells scattered all over the place. You can grab a paper boat of peanuts and go town. It's fun in theory but seems out of place outside of the dive bar scene. In my opinion, you can skip the fries. They are mushy and flavorless. Even the Cajun Fries were far from impressive. I personally like fries with a bit of crispness to them. But I will say that the burger was superb. Again, it wasn't fancy, but it was a really good, basic burger. If you're looking for the kind of burger that you'd like to make for yourself on a grill, this is it! I really loved it and would eat it again. The only thing I'd do differently is order the smaller burger because two patties is simply too much for me these days. read more

Man, this place makes some great greasy burgers when you're in the mood for one. The downside is that this store is usually gross and the staff is not friendly most of the time. Me and my Wife come here every now and then when we have a craving for a good quick Cheeseburger. We really enjoy the way the patties are prepared. They are cooked on a grill station and it gives them a great charred flavor and texture. We really like the choice of bread they use as well. The food is what you would expect from a burger bar place and that is what you get. We have never been dissapointed with the food and it always hits the spot when have a craving. The price for the food is a little expensive for fast food but we think it's a little on the better end of fast food in general. The downside to this location is the store it's self and the employees. The location is usually dirty with napkins on the ground, trash cans full, muddy floors, and uncleaned table tops. We really dread going in here for the food because we don't know how sanitary the place really is. This is the only location near us though. The second worse part is the employees. We have never had a great interaction with any of them. We never get greated, ask what we want, they always have a glazed look in their eyes, they don't answer you if you have questions, and many other flaws. We have been here when a rush as came in and one of the employees openly starting talking about how he hated that customers came in loud enough for us to here. We have also been there when it was close to closing time and they locked the doors 10 minutes early to lock out customers. Overall they really need better employees or better training. In the end this is a place to get a good burger on the go. It's sometimes fun to watch the people cook your burgers when they're not yelling at how much they hate customers being there. The store and experiences here are really lacking but if you get your burgers to go you'll have a better experience. read more

Awesome place for a really great burger and loads and loads of yummy fries! Free peanuts while you wait. How can it get any better? Excellent service too! read more

When I want a really great burger, I know that I can come here and get one! I have what I get perfected down to the exact toppings now! I get a double cheeseburger with mayo, ketchup, mustard and fried mushrooms! Just thinking about it makes my mouth water for another one! This location opened literally the week that I moved to Hopkins, and I have never had an issue here-the staff seems friendly and our food has always been right. We love bringing people here that have never had Five Guys before, just to see if they'll love it as much as we do too! read more

Just tried to order takeout . Turned away because we had not placed our order online. No exceptions. Pretty frustrating

It was a beautiful, warm summer evening when I strolled in for my first Five Guys experience. It was a Monday, so only one table was taken. "Foxy Lady" was playing and the table's two occupants glanced up as I entered. They were both old enough to be my grandmother. The menu is simple and straightforward. I placed my order and grabbed some peanuts as "Crazy Train" began to play. I chose my beverage and sat down at an open table. There weren't a lot to choose from because it's not a big place. I could see the little old ladies, but wasn't close enough to hear their conversation. I ate my peanuts to "Comfortably Numb" as I waited for my food and watched the ladies gesticulate at one another. By the time my food was ready, nearly every table was full and "Burning Down The House" was on. The burger and fries were both good. With Everything, the burger gets a bit messy, but that's a minor issue. The salad that fell out of my burger made a good second course. And a little Cheap Trick came on as the ladies wrapped up the other half of their split burger and put it in their purses. The the one said to the other, "I have a coupon, are you ready to go to the movies?" As they left, "Born to be Wild" came on and I finished my meal. More entertainment than I expected and sometimes truth is stranger than fiction. read more