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    Shake Shack Downtown Crossing

    2.9 (84 reviews)
    Open 10:30 am - 9:30 pm

    Order Shake Shack Downtown Crossing Takeout or Delivery

    Shake Shack Downtown Crossing Photos

    Business Info

    SHAKE SHACK DOWNTOWN CROSSING ATMOSPHERE

    What's the vibe?
    Casual
    Moderate noise
    Dogs allowed

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    Kathy T.

    Always love a shake shack and was happy to find one in downtown Boston. Easy to order , and the food is consistent ----delicious and juicy burger , albeit a little small but enough for me ---and crispy shoe string fries . Served was friendly and service was quick despite the line. Nice location and perfect for a quick lunch while on the "trail."

    Natasha M.

    A Good shake shack location. Clean, nice employees. Food doesn't disappoint. Plenty of seating.

    Bacon avocado  burger no shake shake sauce
    Tara C.

    The shake shack on milk and Washington St ...very close to the freedom trail. All ordering is done on customized computer screen, super easy and quick. You either leave your phone number or pick up number for them to call or text your order. Fresh burger with crispy crinkle fries.

    Lentina V.

    Both the kid and hubs have never had a Shake Shack meal before so we stopped in for lunch on our last day in Boston. Location is conveniently within walking distance of the Downtown Crossing T station. We used a kiosk (because we need time to look at the menu and decide!) and ordered a ShackBurger, White Truffle Burger, and SmokeBurger (names are approximate haha), fries, Dreamsicle shake and a large pomegranate basil drink. Total was about $40. I gave my phone number and received a text to pick up shortly after. The burgers look really small (we're used to big ones) but they were surprisingly filling. The buns were soft and the burger patties taste freshly made. The fries were crispy too. The pomegranate drink was a little tart but refreshing. The milkshake though tasted solely like vanilla, no blood orange flavor at all. The color was also a giveaway, given that the picture of the shake looked orange-y. The kid went to ask about the milkshake and was told it's supposed to taste a bit of both. But he's afraid to make a scene so he let it be. Seems to be a popular spot, not overly busy, and the turnover was relatively quick.

    Sloppy burger.
    Adam B.

    The presentation of the food here was probabky the worst I've ever had at any Shake Shack restaurant I've been to ... and I've visited my fair share. On an early Sunday afternoon in the financial district, this restaurant was as empty as I've ever seen a Shake Shack, yet when the burger came out, it literally looked like someone threw it on a tray from across the room. The Double Shack burger has two burgers and cheese. The two burgers were different sizes and not uniform. They placed the larger one on top and the smaller one on the bottom and nothing really 'fit together. The buns were askew and I basically had to do my best to reassemble it. It was also literally dripping with grease ... by far the greasiest Shake Shack burger I have ever eaten. Maybe they normally 'de-grease' the burgers at other stores? I can't say that the burger wasn't delicious. Even this monstrosity of a burger lookswise kicked the shit out of any Five Guys or Wahlburger burger I have ever had from a taste level. They aren't scared of salt here! The burger had a lot of seasoning ... and the french fries were twice as salty as any fries I've had. But ... I happen to like salt and would rather have over-seasoned vs. underseasoned fries any day of the week. The value of Shake Shack is getting rough. $12 for a Shack Burger and fries. Ouch. I remember only a few years ago complaining about it being $8. Inflation sucks. In my beloved Los Angeles, nothing beats an In N Out burger ... nothing! However, Shake Shack fries are much better than In N Out, although not made freshly made, like In N Out. And ... unless I am missing a secret menu, Shake Shack has nothing like animal style. It's like $2 extra for a few pumps of orange cheese sauce. I will say the guy behind the counter was great. He was polite, efficient and made the experience better ... to all the Gen Z'ers who complain that they actually have to (gasp!) speak to someone vs. typing your order into a kiosk. Overall, it was a very good tasting burger that looked like it was run over by a car. Shake Shack doesn't disappoint and in Massachusetts, it's one of the best burgers, chain or otherwise, you'll find, even if the price is approaching what you'd get at a sit down restaurant.

    Spicy Cheese Fries with Ranch and Shack Rose Can
    Savannah H.

    A convenient location. They're slow but so us every shake shack. Always get the shack sauce with your chicken it's so so good. Nice people working here too!

    Double
    Scotty C.

    I'm never one to stop at a burger chain with so much to offer nearby, but we had a long day and had just got off the train with Shake Shack right in front of us. The plan was a quick bite before heading back to the hotel. It was late, not much was open because of covid, and I've always wanted to try Shake Shack. To be honest, the food was good and the reason for my star rating making it to two. I would definitely like to try SS again under better circumstances and at a different location. The service here from start to finish was atrocious (except one young kid who was trying to be helpful... I wish I got his name). We were placing orders on the screens and had a group of us that just arrived back from a long train ride. A couple of us went to use the restroom after to find it was locked. We went to inquire and were told it was closed. Out of confusion, I asked for clarification and she said it's nasty and they didn't have time to clean it so it's just closed. They didn't have any plan to take care of it either because they were short staffed. She was practically yelling at us about how shit the staff is and how they can't keep up. It continued on from there and anything we needed or was mixed up she had an attitude. This location needs an overhaul.

    Veggie Shack-Cheese Fries shack ShackBurger-and one hot Chocolate Shake.

    The food was good. The service was good too. But there were less systems to place the order. Ambiance was great but very crowded.

    Spicy Hot Ones-  Chicken
    Jason C.

    LOL I almost couldn't believe this place was real? What a joke of an establishment. This was on Sunday at around 8pm and yes I get it, they were tired and I was tired. I don't think that excuses what they did though? This review is mostly on service but still definitely touches on the food. I mean look at my ítem? It was so unimpressive and un presentable and not at all spicy. They definitely forgot the sauce and literally put a tiny sliver of bacon. Look at the pictures online from their marketing page to see a before and after. I could expect this from like McDonald's or Burger King but for a 10 dollar sandwich, I truly expected more. It was disgusting and flavorless and oh! Don't forget cold. When we entered me and my friend were the only ones inside the store. I would say about every five minutes another person would walk in the store and order. keep in mind I placed my order first on the tablet and paid and then my friend did right after me, but somehow everyone who came in afterwards for about the next 20 minutes, were getting their food except for us, eventually they called my friends name and they got served the food and I decided to wait about five more minutes. Eventually I grew impatient and I went up to the cashier to ask them what happened to my food. Not only did they forget to print out the receipt. Somehow I guess they had decided that they already made one that was just sitting out, but then right in front of me, the cashier yelled out "oh shit this gonna be cold! He been waiting" literally right in front of my face. I thought oh ok fine whatever they'll make another, but no. They just packaged it in front of me and then put it in a bag and handed it to me. I was kind of shook but also tired after waiting twenty minutes so I just took it and stared at her kind of appalled. After they didn't say anything after I stared at them for a bit I just decided it wasn't worth it. By this time, my friends food had also gotten cold because they were waiting for me. They had no sense of remorse nor did they have an inkling of customer service. Never ever ever coming back here again! Do not waste your money. Did I mention how sad the sandwich looked? Please take another glance at my meal.

    people at the counter
    Brian H.

    Came in for a after dinner treat, we got the strawberry milkshakes. The self order tablet made the process quick and easy. The shakes were out within a few minutes and we hung out in the dining area to enjoy them. A cool vibe in this spot, it was pretty busy on this Saturday night. The shakes were thick and full of fruit, can't beat that. I'd def come back again.

    SmokeShack- 'Shroom Burger
    Daniel W.

    Shake shack burger is good but it is not big portion and expensive. I think that it is would be amazing if they increase the size of patty and put more food or have a set menu with fries and drinks. The food came out quick. I got the smoke burger which was pretty good but did not fill me up. It had a good kick of spice but not too much and was not too salty. The shroom burger was also good.

    Vannesa A.

    It was busy when we came but staff are fast. Loved the burgers. This is only burger place I came to Boston downtown. The place looks very nice and modern look. They have only 1 washroom which is gender neutral. No parking on street so we have to find parking next block. I did not know that iced tea is not sweetened but it's Ok.

    Christine T.

    Decided to try this location because it was the only one with the new Korean fried chicken sandwich available. Korean fried chicken sandwich - I was glad I tried this but probably won't be ordering it again. The gochujang glaze was pretty good but it was the only source of flavor in the sandwich. The chicken itself was really bland and there wasn't enough sauce to make the whole sandwich come together. Shack burger - Definitely was disappointed with the burger at this location. Based on first impressions, it looked really promising but quickly fell short. The burger was dry and more on the bland side, not the typical juicy and flavorful patty I've had at other locations. One plus side of this experience were the fries! Crispy, seasoned and was still warm by the time I got to eating.

    A hockey puck or burger. You decide.

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    Good burgers,fries,and nice cold beer.Nothing fancy just plain goodness.Great spot to people watch.

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    Page 1 of 3

    Ask the Community - Shake Shack Downtown Crossing

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    Stumbled on this little place for lunch after visiting the State House and Athenaeum past lunch…read moretime the wife and I were hungry and thirsty! Place was not super busy and our server Izzy was on it...she seated us immediately and took our drink and food orders. We snacked on spinach dip which was pretty filling and ordered some cups of clam chowda! The chef put some southwestern flavor which I thought was fabulous, since we are from TX! We finished by ordering the plate of sliders and by far, the best pub sliders I have ever had! Everything we ate was amazing. Izzy was energetic and never let our glasses go empty! The building was historic and it felt like you walked back in time! We would go back in heart beat for sure!

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    Outside

    Shake Shack Downtown Crossing - burgers - Updated May 2026

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