My favorite burger. Used to be favorite fries, really crisp outside, really soft inside. However, when I went last week they were just average, not really crispy. read more

I just went there for lunch and wow, was I disappointed. The required process for placing my order involved stepping to a kiosk and typing it in there. The prices were high, but I figured I'd splurge. I ordered a cheeseburger fries and a milkshake. The total bill was $17.78. By the way, after you had placed your order, the kiosk asked if you wanted to tip in addition. The lowest tip they had was 10%. I obviously neglected to tip at all. I then went to find a table. The one I selected had a lot of leftover burger bits on it. That table had clearly not been cleaned. When the meal came, I was further let down. The milkshake was 8 ounces, the fries were not at all large, and the burger was rather small, as well. The quality in the food was OK, at best. As I was leaving, I asked to speak with the manager. I explained what it happened and she was kind enough to offer me a full refund. I don't expect that I will ever return to Shake shack again. read more

Perfect location right outside the mall and close to parking. The staff is really nice and helpful with menu selections. The food takes a little while to come out but it's very fresh and tastes great. I had the chicken sandwich and fries and I enjoyed both. read more

Shake Shack Mall in Columbia - a tray of food - Fast Food Near Me - Columbia, Maryland

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They always forget something on these expensive burgers. They have much better quality and customer service at the Shake Shack on Pratt St in Baltimore City. read more

The burgers are delicious possibly because of the flavored mayonnaise if they use. But they're also cooked very well. They have a hotdog on the menu, but I'd like to hamburgers, it's just a straight plain hotdog, and an affordable price. But why they can't offer different toppings on it and make it more of a gourmet hot dog escapes me. read more

Shake Shack Mall in Columbia - Fast Food Near Me - Columbia, Maryland

I am addicted to shake shack! The burgers are absolutely delicious and I added the cheese fries on the side. The restaurant was very busy but I was able to get a table right away. Best of the best burgers and always consistent quality in my experience. read more

I'm a burger lover so I'm a big fan of the hidden secret burger joints that make me feel like I'm doing something no one else is doing, but I can't lie ... I'm a sucker for a successful chain that just does it right, and that's what Shake Shack represents to me. I know in the burger world there's this little franchise beef(ha) between In-n-out and Shake Shack and while I've not had the pleasure of trying the former, due to them only being located on the West Coast(zzz), as I stated to my GF yesterday, if In-N-Out is better than this, then they are truly special. I had the Shack Burger with Bacon and my GF had the Shack Burger with the Shroom on top. Man oh man. Delicious doesn't do it justice. We devoured our food and our cheese fries quickly and had to leave before I talked myself into ordering more. This was her first experience at a Shake Shack and she was thoroughly impressed. I've been to a few different locations now and they were all pretty consistent across the board. read more

Shake Shack Mall in Columbia - Fast Food Near Me - Columbia, Maryland

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After getting served a ton of ads for it, I caved and downloaded the Shake Shack app because I have no discipline lol. Literally eat here way too much and it just got even easier... For those who have visited this location, you know that it is always busy. I never order ahead because I like my fries to be as fresh as possible and my burger oozing with cheese. I was hesistant on what ordering ahead would deliver. No pun intended whatsoever. Downloaded the app and ordered ahead for pick-up. It was super seamless and I got an "your order is ready" text in approx 10 mins. Food was packed and ready to go upon arrival, with my fears unfounded, since it was as delicious as ever. Pro tip: delivery through the app is only 99 cents. Do with that information what you will. read more

I've only had Shake Shack one time and was not too happy with it. The service was fine but I didn't enjoy the food. Today is a different story. Immediately upon entry, I was greeted by a server. I ordered the Smoke Shack burger and it was sooo flavorful and cooked very well. I loved the sauce that was on the burger and the peppers gave it an extra kick. For some reason I was thinking it would be too "heavy" because this was my lunch break. But nope, not sure if it's lean meat or not but I was still able to go out and finish my work day. There aren't many Shake Shacks in and around the Baltimore area but when I'm near one for lunch I will be sure to pop in. read more

Guhhh Shake Shack is SO good! I'm not a regular at this location, but I might start coming here more often. I cannot decide if I like the mushroom burger or the cheeseburger better, so I got the smoke shack burger that has the heavenly combo of both -- a portobello mushroom burger stuffed with ooey gooey cheese and a cheeseburger. These burgers are quite costly for "fast food" at $10, but man, they are good for an occasional treat. They are quite busy at dinner time even on a Tuesday night, but the line was not too long and the wait was about 10 minutes. They brought the food out to us while we waited outside - too crowded COVID-wise to wait inside. They are doing indoor dining and outdoor dining at this time! Most people did take out though, not many eating there. read more

Shake Shack Mall in Columbia - SmokeShack - Fast Food Near Me - Columbia, Maryland

Shake shack!! Great fast food! How can you go wrong? I love how they are handling things with covid. The lines are long always. Somehow they always managed to get the food ready on time. I recommend using the app to schedule your time for pick up. The Hot chick'n is yummy! read more

Shake Shack Mall in Columbia - Hot Chick'n - Fast Food Near Me - Columbia, Maryland

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I had the most wonderful experience this afternoon with my son. I never thought I'd say this about a fast food burger place but one person working there made our visit perfect. They were extremely busy and we had to wait in line to order which was fine. Our food arrived and everything was delicious and the order was correct. There was one person working the main dining area named Chance. He was refilling items, helping to go orders, delivering trays to tables, checking in with customers, and going above and beyond. I left astonished because I'm just not used to people being nice and jumping in to help so quickly anymore. He checked on us and everyone else. Without Chance our meal would have been good but knowing he was there happy to help made our outing so much better. Whoever this man is he deserves a raise and an award because he put the kindness back into dining out. This man needs to be in charge of operations and training on how to do business. read more

Being a former resident in Maryland, I would always stop by Shake Shack after visiting the Columbia Mall. I still dream of ordering a ShackBurger with crispy-crinkle fries, and the ambience was casual with excellent service. Now that I live in SoCal, I'm excited to try Irvine Spectrum's Shake Shack! I'll always miss Maryland and its delicious foods. read more

We have never been to this location before, but it is larger and more spacious than ones in DC. The tables were cleaned as soon as customers finished eating compared to MacDonald's. We had single patty and double patties of the Shackburger which cost around $5 and $8. They tasted grilled and were not greasy. Milkshakes were almost $6 and small for that price. Fries were $3, but could be shared by 2 persons unless you're starving. This is an occasional place to eat for us. It would be good if they offered combo meals instead of pricing everything separarely. 3/30/19 update - We have not returned here since summer 2018. A few changes have occurred. Fortunately, prices haven't increased. The regular fries for $2.99 are now larger in the serving container and more is provided. The single patty Shack burgers for $5.69 are charbroiled, but edges are burnt, hard, and crunchy. I personally like my burger to be cooked firm throughout. Still wished that they offered combo meals because $12 for a single patty burger, fries, and soda is still expensive for fast food. But if you're not budget conscious, no problems! read more

Shake Shack Mall in Columbia - Inside view - Fast Food Near Me - Columbia, Maryland

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Always great food at the shake shack. I have found this to hold true at the Columbia MD location. I recommend the shack burger and the milkshake. The food comes out in a timely manner as well which is always a plus. read more

Shake Shack Mall in Columbia - Shackhouse burger cheese fries and chicken bites - Fast Food Near Me - Columbia, Maryland

This was my first visit to a Shake Shack. My good friend always raved about Shake Shack so I figured I had to check it out for myself. This Shake Shack is on the side of the mall where the movie theater and the Cheesecake Factory are located. Plenty of parking but the Columbia mall is almost always crowded. There was a queue but it moved quickly and thankfully, there was a table available. The food took about 5-7minutes and while waiting in the dining area, I noticed an attendant moving around quickly cleaning tables, removing trays, getting refills etc. it was quite impressive. Even though the restaurant was busy, it did not feel chaotic and the restaurant was clean. I ordered the crispy chicken sandwich with french fries and the original lemonade. Total about $10.50. The piece of chicken was a good size (slightly bigger than the average fast food chicken sandwich and served on a toasted bun. Although this was fried chicken, it was not greasy and the breading was kept to a minimum. When there is a lot of breading, it feels like the chicken is in a shell and then I worry about the chicken being cooked properly. I added a ton of old bay mixed with ketchup which means I cannot comment on the actual taste of the chicken. I was just so excited to see old bay next to the ketchup. Guess I will have to go back so I can update my review. You are welcome read more

Shake Shack Mall in Columbia - Crispy chicken sandwich, French fries and lemonade - Fast Food Near Me - Columbia, Maryland

Came here because my girlfriend who loves burgers sent me photos. She has never let me down when it comes to food, so off we went. Came in and the entire menu is on the wall, along with prices and calories (But really, whose counting? I mean it's February. Break your resolutions here) so we stood off to the side to ponder. I go with the double shackburger and my husband the chick'n shack. We also order a side of fries and a coffee shake. I have no shame when I say I inhaled the burger. It was greasy, hot and juicy. It was so simply, but heavenly. My husband's chicken sandwich was also hot, juicy and perfectly crunchy. He really liked the pickles that came on it too. He asked for a bite of mine and I swear he tried to go back for seconds with the thought of thirds in his mind. Only if he could have snuck in the seconds. The fries were pretty much perfect. Crunchy, crispy, hot. Our kiddo asked for another side of them. The shake was okay, not bad but it didn't leave you wanting more. read more

Shake Shack Mall in Columbia - Fast Food Near Me - Columbia, Maryland

This was my first time. The menu was overwhelming. We had to wipe down our tables given the patrons prior were rather messy. Luckily, they gave saniwipes out that allow you to disinfect yourself. Upon ordering, I was given a buzzer. The wait wasn't long. I got the chicken sandwich. It was good. Wish they had set the chicken to drain on a paper towel prior to putting it on the sandwich, it was a bit greasy. The fries were absolute perfection. I really wanted a mint cookie shake until they revealed how many calories it contained. Even the evil man on my shoulder who tells me to do bad things was like, "nope. Don't do it. Run". So I got a soda instead. All fountain sodas have free refills. Only problem is the beverages are not self serve. We have a few burger places in the area, and this one is a nice alternative. Given its next to the movies, they should stay open until midnight on weekends. I would come back here for a burger. read more

This new Shake Shack is located within Columbia Town Center, right between the movie theater and PF Chang's. I went on the day after the grand opening and the line was out the door. Not a problem at all, because the workers efficiently and politely kept the line moving. Shake Shack's burgers and fries aren't my favorite (+1 IN N OUT, 5 Guys), but I do enjoy their shakes and seasonal items. This particular location had great customer service the night I went. Friendly, smiling workers and the establishment was very clean despite the high volume of traffic. Awesome! read more

This place is amazing! The burger is so juicy and seasoned really well i highly recommend this location. Yes i have experienced other locations but this one is definitely different! read more

The food is good but it's just another burger joint, I personally don't find anything truly fascinating about the place. The fries are great, but I love crinkle cut fries. The milkshake was delicious, what I expected from a place called Shake Shack. The smoke shack burger had too many red peppers on in my opinion, but you may like it, they were spicy and too pickled tasting. All in all I'm not disappointed that I tried it out. Update, Stop reading this review and get over there, like now!!!!! I tried them out again, I got the chicken burger, let me tell you, the chicken was bigger than the bread!!! Juicy and delicious. The bacon cheese fries are the bomb and the milkshakes still do not disappoint. Still not disappointed that I tried them out. My daughter is converted. No more Five Guys for her. (sorry Five Guys). I still think you should try them out, if only for a face sucking milkshake! The shakes are super thick, and that's how I like them!! read more

Shake Shack Mall in Columbia - Fast Food Near Me - Columbia, Maryland

I worked through lunch and grabbed this burger, no fries and drank water. Didn't want to spoil dinner later. Basic burger, can't be beat. Food arrived quickly but normal customer service interaction is non-existent. Person delivering food to table said nothing. Great burger nonetheless. read more

Shake Shack Mall in Columbia - Double Hamburger - Fast Food Near Me - Columbia, Maryland

I dined here last night. When I arrived I saw a long line outside, which I then decided to place my order online. It stated my order would be ready in seven minutes. I said, puuuuhhhhh (in my head) given the long line that was outside. To my amazement, THEY WERE RIGHT! It was ready on time! So I had the brag walk when I walked up to retrieve my order. Thank you online ordering! The food itself was delicious. The temperature of the food was just right. I do not have any complaints whatsoever. read more

Shake Shack Mall in Columbia - Fast Food Near Me - Columbia, Maryland

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We stopped into shake shack on our trip up north, and as quick as their service is, their food is the perfectly prepared place to go for a burger. We tried the seasonal pumpkin shake, and it was delicious! It had that subtle fall/ pumpkin flavor without being too "pumpkin spice-esque." The candied pumpkin seeds were a delicious added crunch to the shake. read more

Shake Shack Mall in Columbia - Pumpkin Patch Shake, ShackBurger, Fries, cheese sauce - Fast Food Near Me - Columbia, Maryland

Burgers are a bit pricey for size. They are not super filling if you get a single patty. Nonetheless, yummy burgers and fries. They have great milkshakes. Quick service. Can be a bit crowded and loud at times, but is a great quick spot to grab a bite. read more

The is the best lunch experience that I've had in a long time! I'm really a fan of amazing service, I am so glad that we decided to have lunch here on this day! My team all went to lunch together, we stand in line (which was rapidly growing) I had to wait a moment but Jordan jumped up from the back to help! She greeted me and assisted with placing my order because I hadn't eaten there in a while! I place my order last and by the time I finished I noticed the line had grown a lot larger but Jorden seemed excited to assist the next guest! We decide to dine in and as we wait for our orders my food takes a bit longer than my visit workers as the lines were growing but, Jordan was on top it she reassured me that my order was in the way! My timer goes off and I picked up my orders and soon enough we were able to enjoy our meals! With so many things to choose from I couldn't decide so I got the burger and the chicken bites My favorite of course was the burger! This is the first time ever dinning in at a burger spot and the manager was actually walking around to the tables checking in on all of the guests making sure that's we were enjoying our meals! He offered to clear our trays for us and re-fill our drinks!! NOW that's service... we can not thank you all enough for the amazing service, we will definitely be back for lunch! Your crew is awesome read more

Shake Shack Mall in Columbia - Chicken bites, crinkle Fries with cheese on the side. We also have a Cheeseburger and a lemonade with peppers on the side - Fast Food Near Me - Columbia, Maryland

Overpriced, overhyped, oversalted. This was my first time trying shake shack. The ordering process at the kiosk went smoothly. We sat down with our number and within 5 minutes our food was delivered. If seemed like a 5 star experience and was up to that point (besides being overpriced- $8 for a milk shake!) We all excitedly dug in and looked at each other. Nobody was particularly impressed. My burger was super salty to the point where I needed a drink after each bite. Same thing happened to my wife who couldn't even finish it. Surprisingly, the only thing that wasn't too salty was the cheese fries, which normally be too salty under any other circumstances. For a total of over $40 to feed 2 kids and 2 adults, none of which were satisfied with food outside of the shakes, it was a pretty big disappointment. Sidenotr: while the shakes were good, they weren't much better than what you can get at Costco for $3. Not worth the premium. read more

2 quarantined burgers to go please!! I was impressed on how Shake Shake is handling Covid19. I just wanted to mention this. read more

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How can I not like a deep fried mushroom with gooey cheese inside? I just love the 'shroom burger. If I want to splurge, the shack stack is my go to. And the fries with cheese!! So yummy. It's definitely not the cheapest burger, and not the healthiest meal, but you have to treat yourself once in a while! The shakes are thick, creamy, and delicious as well so go get yourself some shake shack! read more

Shake Shack Mall in Columbia - ''Shroom Burger - Fast Food Near Me - Columbia, Maryland

Finally get a chance to take some pictures and upload the review. Delicious, period. read more

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Food was very good. The Shackburger was hot and neatly prepared. Crinkle cut fries were also hot and just slightly crunchy, the way they should be. Clean even though it's busy. Staff is friendly and polite. Good job Shake shack. read more

I always order the Shack Stack because I think the savory, rich flavors of the fried, cheese-stuffed portabella mushroom goes so well with the rest of the burger. I normally don't get fries with my order, but I tried my friend's order of fries and they were surprisingly crisp on the outside and soft/warm on the inside! He did season the fries with a bit of old bay, which gave them a nice boost of flavor. The shack attack custard was so decadent, but I wish it didn't melt so fast. It had a generous amount of truffle, cookie dough, and chocolate chunks, but about half the custard melted by the time we finished our burgers. This Shake Shack is nicely lit with glass windows all around. The food also came out pretty fast (between 5-10 minutes) but maybe it's because they didn't have that many customers at the time as some of the more crowded Shake Shacks (we came at around 5:15pm on a Sunday). read more

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As many times as I've seen this place I've never went in. I thought it was just like a plain old burger joint with milkshakes. Not my thing. However my daughter talked me into going in there and so much surprise I absolutely loved the burger I got. It's a double burger. The burgers were thin but cooked perfectly they were not dry. The bacon that was on the burger was so good and whatever sauce they made oh my goodness I thought they have the recipe. I would definitely recommend trying it if you love burgers. read more

This was my first tome eating inside of shake shack because it's always so packed usually I went earlier in the day so it wasn't as crowed I had the shack burger and a order of fries with extra shack sauce on the side it was soooo good , the staff was extra helpful the man even offered to dump my tray when I was finished and just sitting in my small food coma read more

Shake Shack Mall in Columbia - Shack burger extra shack sauce on the side - Fast Food Near Me - Columbia, Maryland

This place is delicious. Conveniently located outside of the Columbia Mall. I love their shroom burger because it's a great vegetarian option. The portobello mushroom is battered and layered with cheese and then battered again and then fried as you order it. Pairing that with some fries and a shake. Oh my goodness... not a great place to diet but an amazing place for your inner fat kid to unleash himself. Took my friend here for his first shake shack experience and he got the smoked shack I believe as a double. He loved it so much. I recommend this to anyone having a rough day. Please go here and treat yourself. Plenty of seating (cafe seating style) and ambiance is nice and clean. read more

Shake Shack Mall in Columbia - Shroom burger and Cookies n cream shake - Fast Food Near Me - Columbia, Maryland

We have been to different locations and this is the worst. NYC super busy but food comes out correctly. DC same. Well done here is still pink and I think the burger is mostly tendon. They are usually out of ketchup. The staff would rather talk to each other. This location is local so been here several times since they opened and not much has changed in terms of service , food quality. Mostly hit or miss. It's just a shame. read more

The food was just food but the CUSTOMER SERVICE would put Chic fi la to shame. Oh my goodness. The staff alone would make me come back. I had spent over an hr in traffic and was hungry and exhausted and the greeter and cashier made my decision to try this establishment affirmed that I made the correct choice. They were just what I needed read more

Food tase is great. But for the premium, Id hope to be sitting on a clean seat with a wiped table. I guess thats not covered in these prices. Shame. This is the messiest burger joint ever. Get a broom and a rag guys come on. Hey Jake, thank you for taking the time to acknowledge our experience! Im not sure how to message you. If you want to reach out on instagram, my handle is @marnzipan . Have a great day! -marnz read more

Noted a gluten-free bun on the menu... it was a better bun than other places. Crunchy golden crinkle fries. Kinda pricey if you are going to buy a burger, fries, and drink ( all priced individually). But the do offer shakes, beer, and wine. You order and then sit and then they call you up. Staff was friendly and the dining room are was clean. Lots of seating. The location keeps you from having to go into the mall to eat. It is across from the movie theater. I'm learning how much I crave a burger now, because of the gluten-free lifestyle. I'm proud of this restaurant chain for thinking outside the bun and providing a gluten-free alternative. I saw that they have chicken options also. It's a good spot. I'm not in the area much, but for a quick bite and a safe environment, I'm sure everyone in my family could find something yummy to eat read more

Shake Shack Mall in Columbia - Fast Food Near Me - Columbia, Maryland

Who does not like shake shack. A bit pricy because they do not have combos but worth ordering. Shack stack is my personal favorite burger. -1 star because burger and fries gets cold fast and once it gets cold, it doesn't taste the same. They sometimes run out of extra shack sauce or mayo Staffs are nice read more