A decent Shake Shack location. We went the weekend before Xmas and it was very busy, but they had their timing perfect. There wasn't anywhere to sit when we walked in, and plenty of people were standing around waiting for seats. The kitchen staff was perfectly keeping up because when people ended up finding a seat, their order came up within a minute or two. Had a burger with bacon and some cheese fries, aka the old staples. Had a good experience. read more

We stopped in here after an event at Blandair Park. The place wasn't too busy, but it was after the dinner rush, which was good. I ordered the Smoke Shack Burger, which has bacon and their pepper sauce on top. The beef, bacon, and pepper sauce were all quite good. We also ordered fries with cheese sauce, which was also good. It takes a little time to get your food, but they are preparing it after you order, so you know it hasn't been sitting under a heat lamp waiting for the next sucker to walk in the door. Outdoor seating here is nice and the employees were friendly enough. We ended up stopping back on the last day, as the kid wanted the burger place again before we drove back home. Overall, a good place to hit up if you're at an event at Blandair, but the food is a bit pricey. read more

My friend and I visited the newly-opened Shake Shack for lunch and were happy with our experience there. The service was good, and I was surprised that a Shake Shack employee went table-to-table to ask how the food was. I had the SmokeShack double with fries which was very good (I understand that fast food restaurants don't do custom meat temperatures; e.g. rare, medium, well), but I thought that my burger was too well done. My friend had the ShakeStack and fries and he enjoyed it as well. Even though we went at lunch time, we were able to find a table, and our food arrived quickly. When writing this review and searching for the Shake Shack online, I found it cool that this Shake Shake supports the local Grassroots Crisis Intervention Center (a nonprofit organization providing crisis and suicide intervention programs and shelter and assistance for the homeless). Would definitely eat here again and support this cause if I'm at The Mall In Columbia. read more

Shake Shack Mall in Columbia - Fast Food Near Me - Columbia, Maryland

My favorite burger spot! I will always make the trip for shake shack! Not only see the burgers spectacular but the milkshake are also a favorite! read more

Typical burger joint so I shall keep it brief; I come here for the cheese fries!!! That sauce is on point, prob is the best thing on the menu. read more

Ordered fries, a milk shake, lemonade, chicken nuggets and a burger. We ordered to go. The fries were cute because they were crinkle cut but they were lukewarm at best. They were a tad too salty. The were mediocre. Def has better fries. The chicken tenders were mostly left untouched by 2 kids who love chicken tenders. The burger was great and the milkshake was good too. I would go back for burgers and shakes but would skip the fries and get the kids something from somewhere else. read more

The stuffed mushroom burger was soooo good! Or maybe I was just soooo hungry. Either way, give it a try! I loved the online order option. As soon as I arrived, it was ready for me to pick up. Easy breezy -- just like I like it :-) read more

This is my new favourite burger joint ever. Unfortunately they don't have one in Hawaii even though they've got international locations in places like Qatar, Japan, S Korea and the UK! Gutted that they didn't open one in Hawaii but I am certain it is only a matter of time because this place serves phenomenal burgers!!! Good food: Their beef patty was so fresh ; their buns moist and sweet!!! I ordered the shack cheeseburger with a side of raspberry ginger which was also refreshingly delicious. It wasn't too sweet with a touch of tartness. Excellent customer service: The general manager here is SO friendly and super customer service oriented. I know of few restaurants ( fast food or high end ) whose restaurant managers walk around to speak with the patrons. What an exemplary touch of class at a fun place like shake shack. After he walked by to chat with the patrons, another lady came by to ask if everything was ok and if I needed another drink refill. I am blown away by the level of customer service here!! Seriously, having dined at all calibres of restaurants all over the world from locally owned eateries in Japan to Michelin starred restaurants in the south of France and this is the only chain at food restaurant that does this. In America no less!! The tables are clean, with outdoor patio seating which is wonderful on a beautiful spring day like today! They fret free refills for the raspberry ginger giving you a free cup each time. The line to order at midday on a Friday isn't bad at all, I hardly had to wait before I was met at the counter by a super nice lady who was patiently explaining all my choices to me despite the fact that I was a bit overwhelmed since this was my first time here! Also there was a guy walking around asking offering some much needed wet wipes. Incredible! Verdict: 10/10 Im sitting here waiting for the first burger to digest because I might have to get a second burger since the first one was so ridiculously good!! read more

Shake Shack Mall in Columbia - shack burger and a drink - Fast Food Near Me - Columbia, Maryland

Ambiance: This place is a great (slightly overpriced) fast food place that actually could also work as a relaxed date! It was pretty busy in there the whole time we were there (especially since it's attached to Columbia Mall). There are plenty of tables to sit either inside or outside. Customer service: The cashiers were great, friendly, and answered all my questions as a first timer! Food: I got the shake shack burger which was delicious and I really liked the shake shack sauce. However, it could have been a little bit bigger (I got the single burger). I also got the cheese fries which were delicious and worth it. Finally, to top it all off I got the shack attack frozen custard. I was REALLY full of course after all that food and it was definitely worth the hype. I definitely plan on going back soon but I'd make sure to get a milk shake to go with a true shake shack experience. read more

Shake Shack Mall in Columbia - Fast Food Near Me - Columbia, Maryland

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I'm so happy they opened a location closer to me- now I don't have to travel to Baltimore or DC just to eat Shake Shack My go-to order is (as seen in the photo): -Shack Stack (minus tomato) -Cheese fries (cheese on the side, sprinkle some old bay on the fries!) -Side of shack sauce Can't forget the ketchup w/ old bay! The Shack Stack is a regular cheeseburger with a deep-fried, cheese-filled fried mushroom patty added! The cheese is so gooey- makes for the perfect picture (or boomerang) to take a bite and then squeeze the burger so the cheese oozes out. Try it. It's so satisfying. Everything is seasoned well and tastes fresh, the cheese sauce for the fries is delicious, and the shack sauce is a perfect dipping sauce for the fries (and for the burger, too!) I love the outdoor seating on those perfect sunny days, though there is plenty of seating inside with AC. Customer service here is also amazing! read more

Shake Shack Mall in Columbia - Fast Food Near Me - Columbia, Maryland

Probably the best fast food chain on the east coast. The burgers and milkshakes here never fail me. If you need somewhere that will guaranteed be good then you should probably hit this place up. No matter the location. read more

Shake Shack Mall in Columbia - Fast Food Near Me - Columbia, Maryland

I loooooove Shake Shack. I'm so happy I don't have to go to Baltimore or DC to have some amazing burgers. It's located at Columbia mall to the right of the AMC theater! I suggest parking in the garage behind it for easier parking than searching around the lot. I just want to say the service here surpasses all the other Shake Shacks. The employees are really friendly and helpful. Tables are quickly cleaned since you usually have to wait to snag a seat (bc they're usually busy). I recommend the Shack Stack if you're hungry, it's a Shroom burger (vegetarian option) Stacked with a classic burger. The fried mushroom had delicious melted cheese oozing out in the first bite. But all of the burgers are really good tbh. read more

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Great food and nice friendly staff. I wish they would offer a reward program. Kudos to them for offering deals and promotions, though. Thank you for that! I would travel from Severna Park area to Columbia Mall location instead of visiting Five Guys ( we have 3 in a 10 min drive from our community.) That should definitely tell you we love this place. The burgers are fresh and delicious. Definitely check this place out when you visit the Columbia mall. We do!! read more

I like Shake Shack and I'm glad that there is one close, so that I don't have to drive to downtown Baltimore or D.C, but this location is too small. The service to order is pretty quick, but waiting for you food takes a while. Because this location is small, there isn't a lot of space to enter in line, and there isn't enough seating space. You are literally playing musical chairs trying to find a place to sit and enjoy your meal, but you can't really enjoy it because there customers glaring at you to finish your food, so that they can have a seat. It's like being watched by vultures! At least the bus boys were friendly and looking out, or this location would lose a star. In terms of food, Shake Shack is a bit overpriced for some fast food burgers and fries. The burgers are pretty delicious, the fries are golden and crispy to perfection, and the shakes are thick and smooth, but I don't think it's the best burger that I've ever had because it's also pretty small. I tried the Chicken Shack, and the chicken was juicy and crispy, but it didn't have much flavor besides the mayo that usually comes with it. If you are craving Shake Shake, I would recommend not coming to location during the lunch or dinner rush hours or order your food to go. read more

Shake Shack Mall in Columbia - Chicken shack and fries - Fast Food Near Me - Columbia, Maryland

I finally got the chance to try Shake Shack and I'm quite impressed so far. I'm so glad this location opened up at The Mall in Columbia. I ended up ordering the Shackburger, a side of fries, and a small pie oh my concrete (I can't resist ice cream/frozen custard, sorry). I arrived on a Friday at 12 pm which is pretty much peak lunch time so there was a pretty long line. They tried to have me wait outside but I wasn't having it. It was way too cold for that. I kindly made my way to the back of the line INDOORS. I was provided with a menu as I waited so by the time I got to the register, I knew what I wanted. I ended up ordering my food to go and went back inside the mall to the food court to enjoy my food. There weren't any seats available in the restaurant and I didn't feel like waiting any longer. Now onto the food: my Shackburger was delicious. It was a pretty basic but well-executed burger. Although the patty was thin, it wasn't overcooked. The fries weren't worth bragging about. They were regular crinkle cut fries to me. They don't taste much different than the good ole Ore Ida frozen fries you can buy from the grocery store. And of course my favorite part was the concrete. The frozen custard was nice and creamy and made extra delicious with a piece of apple pie blended in there. I think this was a good addition to the mall and I look forward to trying other items on the menu. read more

New location and my son and I decided to try it before a movie. The place was packed and there was a line outside to order. Luckily we found a table. I had a Stack Shack and Bacon Cheese fries while my son had a cheeseburger and fries. The cost of the meal was around $33 which places it a little above Burger Fi and 5 Guys. The food was good , I would say same quality as the other 2. Definitely needs more dining area that is the worst part. It maybe the novelty now and crowd will die down in a couple of months. read more

We came in around 10:30 this evening and were greeting at the door immediately with a smile by Nathan! He was very attentive and helpful the remainder of our visit. He is the kind of person we need more of! From one General Manager to another, excellent hire! Along with our hot coco shake, Nathan made the experience! read more

Pretty good burger. Not too greasy. For a double burger, fry, and a shake it costed $18.50... kinda expensive. Don't think I would visit frequently due to the price, but definitely a once In a while type place. Saw they also served beer. Place was clean and no wait. Didn't know whip cream was extra. The staff was nice and suggested I mix my shake with half chocolate and half cookies and cream. Overall, food was good, but the price was a little high. read more

Shake Shack Mall in Columbia - Shake, fries, double burger for $18.50 - Fast Food Near Me - Columbia, Maryland

I order two burgers and fries and it was delicious. I highly recommend this place for a great burger.

I've been looking forward to this Shake Shack opening ever since I saw the "Coming Soon" signs for it. We came here on a Saturday night and boy it was busy! The dining room was full and plenty of people were waiting. We wanted to dine-in but the cashier recommended that we get it in a takeaway bag just in case we didn't get a seat quickly enough. After waiting about ten minutes, a kind customer informed us that her party was leaving so we could sit. Shortly afterwards, the buzzer rung and we got our food. My girlfriend ordered a SmokeStack (cheeseburger topped with bacon) with cheese fries and a shake while I got a Shack Stack (cheeseburger with 'Shroom burger together) with cheese fries and a black and white shake. The food was tasty and I enjoyed the crinkle-cut fries. Portion size was sufficient. Service was pleasant. Cashier was nice and informative and the cleaning staff were prompt. Despite how busy it was, we still had someone check on us to see if we needed anything. The location was clean, modern, and comfortable. Enjoyed the food but suggest you avoid the prime hours until the novelty runs out a little. read more

Shake Shack Mall in Columbia - Shack Stack and Fries - Fast Food Near Me - Columbia, Maryland

Ooooh Shake Shaaaaack, oooooh Shake Shaaaack, why must you beeeeee so taaaasssttyyyy! I'm trying to be pescatarian, but your snaaaaaaacks keep calling meeeeeee. I'm trying to give up eating chicken and then boom! Someone asks "Ya want some Shake Shack? Get some Shake Shack, girl!" Ok... Someone is me.... I'm someoooone. Just like that....I'm a chickentarian again. Bonchon, Popeyes, and Chick Fil A have all been a bit challenging to avoid but I've been skipping them, at least semi successfully. Then outta nowhere.... a debate about whether Chick Fil A or Shake Shack chicken sandwiches are better and my whole life is ruined because now I've gotta taste test. That.... is when I discovered this yummo shack and subsequently went down a spiral of aaaaalll the most delicious chocolate malts, perfectly salted crinkle cut fries, and chicken sandwiches that don't want to see me slim, LOL. I'm looking at you Shake Shack and not that inch thick layer of dust atop my gym fob. 'Tis your fault for having all those frosty treats and perfectly seasoned eats, readily available and made fresh to order at my fingertips. Then the nerve of you to have a signature shack sauce aaaaand cheese fries..... aaaaaand custard based frozen signature drinks that include yummy seasonal selections. The neeerve!!!! As if I didn't think your eats and treats were warranting of me stopping in regularly, you have a shining star staff in Columbia to match. The employees here are always sooooooo nice and helpful. I literally enjoy every chance I get to engage with them. They don't have to say "my pleasure" with every exchange and instead, make you feel it.... with all due respect to my beloved home of the chicken sandwiches and "my pleasure" sayers, hehe. Great job to the management team for the consistency they've instilled in their front line. (My waistline) Hope(s) (NOT) to see you again soon, Shake Shack! read more

I tried ordering online and for some reason my order kept getting rejected. Frustrated I drove there anyway prepared for a long wait. But when the manager Ben heard my story he put a rush order in and didn't charge me. It's small acts of kindness like this that keep the world sane. Thank you Shake Shack, I liked you before I love you now read more

Shake Shack Mall in Columbia - Fast Food Near Me - Columbia, Maryland

My burger was delicious! It was my first time here and I had the Smoke Shack burger with fries. The Smoke Shack has red pepper and Shack Sauce and they both just made the burger unique and definitely tasty! I was skeptical about how the red pepper would tie in, but it was a nice salty, sour addition - somewhat similar to how pickles compliment a burger, just less vinegary. The shakes are made with custard instead of ice cream which makes them a very sweet and bold alternative to traditional, creamy ice cream shakes. Their fries are crinkle fries which normally I don't prefer, but they fry theirs to a perfect crispness. Price wise they were decent. It's definitely not fast food prices. We spent about $35 for three people and this included 3 burgers (all single patty) , 1 order of fries, 1 shake and 1 fountain drink. You can prob expect to spend about $10-$14 per person depending on what they order (adding shakes, fries and doing double patties increases the price). Service was good. It is an order in line and pick up your tray type of place (no table service/waiter), but they have staff that comes around to pick up your empty trays and garbage. Overall was a good experience and the food tasted great too. I would come back. read more

Visited this new Shake Shack location this past weekend and was unprepared for the craziness. The line to order was out the door around 5:30pm and people were literally standing around everywhere stalking people hoping to snag their table. It's hard to get a feel for how big or small the restaurant is with so many people inside, but with it so crowded, it seemed pretty small. I'm hoping the hype dies down because it was pretty chaotic... loud... people from what was supposed to be tables for two taking chairs from the legitimate tables that were supposed to have a bench and two chairs.... I spent a good amount of time going around asking random people if they were going to be using the empty chair at their table (which of course, they all were). Anyway. Despite the craziness, it didn't take terribly long to get our food after we ordered it. It looked DELICIOUS. My hubby and I both ordered the Shack Burger. He ordered a double and I ordered a single. Very juicy and cooked just right. Toppings were fresh and proportionate to the burger. I don't know what makes Shack Sauce, but I quite enjoyed it. We also got an order of regular fries and I was pleasantly surprised. I'm typically not a crinkle fry type of gal, but these impressed me. VERY crispy, just the way I like them, and not too salty. I do think that they price range indicator for yelp is off. For me and my hubby, who ordered one drink to share, one order of fries to share, one single burger, and one double burger, our bill was just over $20.00. I won't say it wasn't worth the price, but I will say I would have enjoyed my meal significantly more if the place wasn't so crazy and crowded. I guess that's good for the owners, but it's not the best dining experience for the patrons. read more

Shake Shack Mall in Columbia - Front of Shake Shack - Fast Food Near Me - Columbia, Maryland

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My bf and i decided to give shake shack another try and it didn't disappoint! For the price, the food is really worth it! The burger is super juicy and tasty and he also ordered bacon cheese fries which were absolutely delicious! I usually order the shack burger with bacon and it never disappoints! read more

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I did have a very unfortunate experience here the first time but gave it another try and it's been a bit since. Also when I came in pregnant they gave me free fries :p - key to my heart! read more

Enjoyed the food! Great taste and customer service was great! They also serve hot dogs which was interesting but good.

This may sound dramatic but the shack burger just might be the best burger I have tasted. Everything tasted so fresh and the burger was the perfect texture.The shack sauce makes it so tasty. The fries are good too but not as enjoyable as the burger. The workers are extremely friendly and efficient. One girl even got us water while we waited and checked in on us when she didn't have to. I love this place!! read more

Love shake shack! It is always delicious! I always get a shack burger with bacon! Definitely give this place a try if you haven't already. There fries are delicious af and so are their shakes read more

Update: Food still good, customer service has gotten worse... I unnecessarily waited for my ready food for 15 minutes. Then after questioning them a second time, the bag that had been sitting there when I walked in all along was mine. My name was called and the lady laughed as she handed me my cold food. read more

Ummmm. Haven't ate at Shake Shack in a while. Chicken nuggets were soggy. Fries were soggy as well. The mushroom burger was not tasty. The only good thing was the shake. read more

It was delicious! I ordered the portobello mushroom "burger" and it was seasoned to perfection! The fries and the shake were the perfect complimentary items to the meal. Everything about the restaurant was a whole vibe! read more

Calling gluten awareness, ask for gluten-free ingredients but not much to choose from, but if you follow ketosis then the burger is awesome at Shake Shack. read more

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After the first few times eating anything from shake shack - I would've said don't believe the hype. But after coming to the newly constructed Columbia location and trying it one more time, I have to give in and hop onto the bandwagon cause these burgers are pretty good. If you've never been to SS, a good way to give you a glimpse into the phenomenon (before visiting SS) is to compare Five Guys with Shake Shack. I'd have to say SS has quicker service, better fries, and honestly comparable or similar burgers. Not to say that 5Guys and SS burgers are identical in their composition, I simply think both burgers are pretty good and in the same stratosphere considering taste. I ordered the double hamburger with LTO (didn't get any cheese simply because I don't think cheese really make any significant difference other than on the bank statement and weighing scale) and side of crinkle cut fries. To my surprise, the meal tasted nothing like what is served in Baltimore and DC. The burgers and fries boasted a perfect mix of freshness and fatty indulgence. The fries were amazingly crisp on the outside and mashed potato-y soft on the inside. And the oil on the burger was apparent but not overly so. The one aspect I think SS could improve on, however, is the seasoning of their burgers. I thought the burgers were oiled moderately and was appeasing to the eye, but it could definitely be more ideally seasoned. The location of this SS may be the top 2 best in the DMV area (that I know of), perhaps 2nd to the Tysons Corner location. But even though the Columbia location may not trump the Tysons SS, it makes up for it in the fact that it's usually not as crowded. Overall, 4.5/5 stars. read more

Shake Shack Mall in Columbia - Double hamburger with LTO and a side of crinkle cut fries - Fast Food Near Me - Columbia, Maryland

Food was great for a mid week lunch! Service sraff was warm and very friendly. Food was hot and delicious

If I could give this establishment half a star I would. This place was absolutely disgraceful from the very beginning! First of all, we walked in and two suspicious looking individuals were managing the cash register. I then placed my order and I forgot to order drinks for me and my companion. This must have been their fault somehow . Then, we sat down and the tables were sticky. STICKY! This must be the result of unhygienic eating by previous customers or the Production of illegal drugs on a shake shack owned table. I haven't even received my food yet and i am appalled and infuriated! I will not be giving my business to this establishment ever again! Update: food was ass read more

The staff is professional and nice here. Their burgers have a perfect grilled taste! The fries are hot and milkshakes taste good also.

Ok of your looking for a burger place it's worth a try. Be warned which we did not know it's in town center / Mall area expect lots of traffic both cars and foot. The burgers are good, crinkle fries are crispy. The lemonade as very good, the shake was ok not great! That's why I gave this place 4 stars. The shakes at the other table looked better for some reason perhaps it's how I ordered it with malt. All the wait staff was polite and they moved the pleasers along. read more

Shake Shack Mall in Columbia - Main ordering area - Fast Food Near Me - Columbia, Maryland

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This was a excellent experience at Shake Shack. From entering and placing the order there is a positive energy and flavor around. Service is great and it's made hot n fresh. Absolutely delicious. read more

Shake Shack Mall in Columbia - Double cheeseburger and shack stack - Fast Food Near Me - Columbia, Maryland

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While the kitchen does somewhat adhere to corporate standards the food is just ok. This location is very inconsistent and rather dirty. Been here several times and no one ever seems to be policing the dining room. But the men's bathroom is a nightmare. An absolute train wreck. A murder scene! It really makes me wonder what kind of sanitary practices (or lack there of) are being practiced at this establishment. Ay, Dios Mio! read more

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