Got a sewer problem? Sewer Friendly is the cure! Mike is fast, knowledgeable, informative and reasonably priced. Thank you, Sewer Friendly! read more

We chose to do a video inspection of our sewer prior to putting our house on the market and discovered a number of holes in our 1926 concrete sewer line and a major offset as the line ran under a couple of concrete and rock retaining walls. Rick was prompt and knowledgeable and offered a course of remediation that tried to minimize the disturbance of our landscaping. Short story was that the rockery was dismantled and restored and new pipe segments and sewer linings were installed. All done professionally. When any issues arose, they were quick to explain the problem, options and costs. Work was done continuously without stopping to cover other jobs. My thanks to Jason, Ryan and Cameron as well as Elliott in the front office. Would hire the team again in a heartbeat......... but hope I never have to. read more

Sewer friendly was communicative, fast to schedule, and was able to come out and give a quote on a home repair during a purchase period. They were also able to help make a referral to another company to help save money on the work. Really appreciated their time and effort! read more

Called Sunday night after calling about 20 other plumbers regarding a backed up sewer drain. Couldn't do the work but suggested another service, and didn't just give me their info but called the owner himself to make sure we got ahold of someone. Super nice and helpful. I had several other recommendations that didn't help, but this one worked. Saved us. read more

I have used this awesome company twice, first they have me the most competitive bid to help fix a major, extremely deep sewer offset problem.. we lived near a stream and that complicated things. Well they finished on time, was super prompt at responding to any questions, had a clean sewer scope at the end, cleaned up and I was able to sell my house without any issues. Second run- I needed someone to give me a bid on a Y sewer for a house we were considering to buy. Of course they answer (and this was a Sunday) and make an appt to come on that Tuesday. What great customer service! I will definitely be calling these guys for any sewer related issues again!! read more

We are very pleased with our whole experience with Sewer Friendly. From first contact with Jamie in the office, to the initial visit and assessment from Tyler & Jason, to the work done by Kevin, Ryan, and Garrett, we couldn't be happier. They did a great job, were SUPER friendly, offered competitive pricing, were receptive to our concerns, and were easy to reach. They showed up when they said they were going to and completed the job in an efficient manner. They are now our go-to plumbers and I would recommend them to anyone! Thanks a bunch, guys. Great work! read more

Sewer friendly's estimator was prompt, helpful and full of integrity. We appreciated the lengths he went to to earn our business, as well as his honestly regarding questions we asked. read more

Sewer Friendly saved us! They were creative to solve our sewer issues and the team was professional and great to work with. Thank you Greg, Rick, Cameron and Scott. I would absolutely refer you to a friend. Thank you for all of your help. read more

Sewer Friendly came out and referred us to Action Jackson for a cleanout. They said that after the scope, they would look at the video and come up with recommendations. After waiting a week, I emailed to see what the prognosis was and was told that it was a broken pipe and it needed to be replaced to the tune of $13k. Because it was only broken in one place and we have a shared sewer line, we called to ask if they would revise their estimate for a spot repair and 2 way cleanout since the neighbors were not ready to make that kind of investment and didn't want part of their yard dug up fo SF to access our pipe. We were assured that they would get us the estimate in "a couple of days." Two weeks later, I emailed them to find out where the estimate was or if they decided they were not able to do it and asked to be informed one way or the other. It's been two more weeks and I haven't even had my email acknowledged. Maybe they are so busy that small jobs don't interest them, but at least they should take the time to tell you. I'm highly disappointed in their customer service. read more

Our contractor subbed our sewer line repair to Sewer Friendly, and we're glad he did! Ryan and Jason came when scheduled, kept the disruption to a minimum, and showed us clearly what was going on. As soon as the inspection was done, they came back and backfilled, leaving the yard looking far better than I expected: you can hardly tell they were here. read more

We called Rescue Rooter (RR) out on a Sunday afternoon with a houseful of activity and guests - we were desperate the sewer line was backing up into one of our bathrooms. They were able to "temporarily" get us up and running, but bid a permanent fix to the sewer line at close to $8000.00 and it was only running about 6 feet of liner, digging a 6 foot hole and would not hook up with the City. Then, they said they called the City and verified information that turned out to be false. In the meantime, we called several other companies to get bids for this huge sewer line repair. Several other companies failed to call us back, did not actually use a camera to verify the information from RR or were late or no showed for bids. In came Mike from Sewer Friendly - not only did he return our calls promptly, he verified City Code and told us who and when he spoke with them. Further, he came out ran a camera to verify the damage and provided a detailed 4 page contract bid the same day. He also recommended running 30 feet of liner - to the City sewer line and his bid was much less than RR. To top it off, he actually tried to come up with some other less costly fixes, but ultimately we had the whole line replaced. His crew was on time, friendly, worked hard and his subcontractors were the exact same way. We are so pleased with the work done, experience we had with every employee that we would highly recommend Sewer Friendly for any plumbing needs. And if needed, for any other plumbing needs, we will call Sewer Friendly!! We felt compelled to let others know that the reviews already posted were right on the money! read more

Sewer Friendly have completed the job of replacing a main sewer line segment clogged with roots for $4,000. Now that I know how much work it really is, I feel that it is far overpaid. My bad, I didn't shop around enough. read more

Rick Starostka from Sewer Friendly was great. He showed up early to the appointment. He communicated clearly and did a great job setting up expectations. Rick seems very knowledgable. He was careful. He kept us updated and gave simple explanations for what is happening. I'd highly recommend Rick again. read more

The gang here is great. I and many other real estate agents can rely on them all the time for great advice, work, honesty and integrity. Darryl Eng, Berkshire Hathaway Home Services NW. read more

Jason and Ryan did a professional job at getting my sewer line cleared in a timely manner. They were friendly, communicative, on-time, fast, and efficient. They are two great, hard-working guys who know what they're doing and have the proper equipment to do the job right. Deborah F. read more

I am doing an addition and had to have the existing line replaced in my yard, under the addition, and deal with a root mass. Got bids from a few contractors but no one apparently had the capability to pop the line and replace without trenching. No muss, no fuss. Replaced line in one day with minimal outage, and fixed the root mass the next day. Very impressed with the work and how considerate Rob and Garrett were. read more

Expensive and low quality are my experience. I hired Sewer Friendly twice, the first time for a video service and the second time for a sewer pipe repair. For the video inspection he charged $250 and did not provide a DVD recording of the video. Two other sewer contractors I have worked with in the past charged $165 and $200, and both provided a DVD recording as part of the their standard procedure. One of these contractors came out after Sewer Friendly, so it wasn't a matter of prices going up over time. The second time I hired Sewer Friendly was to replace a short section of sewer pipe. They arrived an hour early, which was horribly inconvenient for me as I needed to get my son to school. I agreed to let him replace the pipe though I thought the price was high, and even though I could have done it myself, I really didn't want to. He said to allow 2 hours, which was no problem. After I returned from dropping my son off, he was done (about 45 minutes) and went on tell me how the line sloped UP when coming out of my house, and how it might be ok, but that to really make sure it would require a huge amount more of excavation at a significant cost. I thanked him and sent him on his way. Later in the day I climbed down with a level to check the line, and found the reason it was sloped UP was because Sewer Friendly created a high spot in the line! I called them back, and he said they'd take a look. A different crew came out and in 20 minutes had the whole thing sloped properly- DOWN towards the sewer main. When I expressed my displeasure, Mike, the owner, simply replied "mistakes happen." I might have been more accepting of the price if he had done the job right the first time. I will not hire Sewer Friendly again. read more

YOU GUYS CONTACTED YELP TO HAVE THIS BE REMOVED?!! REALLY!! WELL HERE IT IS AGAIN!!! Had a draining issue and immediately called Action Jackson. They've worked on our house over 2 months ago and it seemed my mother was pleased with them. They were able to provide a plumber from another company they're affiliated with them called Sewer Friendly. When they arrived, Mike, the owner jumped out of the truck claiming he's been to my mother's house before and already claimed he knew what was wrong. He proceeded to go to the roof to the ventilation pipe and put in the snake in, then only after a few feet, the screen went black. He claimed that its clogged and a 100ft of pipe would need to be replaced. How could he possibly know that 100ft needs to be replaced when only sticking the camera in one place and for only a few feet? He gave a verbal quote and said he can fix the corner of the piping system for $1,800 or replace all the pipes for $5,200 AND HE WAS WILLING TO DO THE JOB WITHOUT A PERMIT IF WE PAY CASH & WONT BE CHARGED TAX. He NEVER entered the house to view the bathtub/toilet/sink. That is the definition of a SKETCHY A$$ COMPANY!!! No stank you!! No wonder why they have no reviews. They get no love on here, but I "have to" give them a rating. ----- So "Nikki" from Action Jackson has asked me to take down MY review from the Action Jackson Yelp site. LOL!!!! That's like me asking for a full refund at McDonald's for food I've already eaten. It's NOT gonna happen!! Bwahaha!! read more

I emailed Mike on Saturday evening, explaining that we had been in the basement and heard our toilet gurgling. Upon closer inspection the basement bathtub and toilet had some debris in them, and the toilet water was low. - We never use this bathroom, so we thought it was odd. Parts of our basement were also wet, but we thought that might be due to recent heavy rainfall. I told him that I wasn't sure if it justified an emergency call, but we would do what he recommended. Mike responded via email that evening telling me that it looked like our sewer was backing up, and that he would give me a call on Sunday. He called Sunday morning as promised. When we talked, he said his team was super busy and wouldn't be able to get out to us, but that he had arranged with another company to come out at 8am on Monday morning to check it out. He told us how much we would be paying the other company, and what to expect. The other company came arrived 15 minutes early for our appointment and quickly got to work. They reported that our line was blocked near the street and thought it might have something to do with the construction occurring on our street. They also said that they had called Mike in to talk to the contractors because he's so good at it. So, Mike showed up and talked the contractors, then came in and talked to us. He told us to call Seattle Public Utilities to have them come see if the issue was their fault or not before he did any work. He explained the work he would do if the city didn't take responsibility and gave us an estimate for the work. While we were waiting for the City to come out, he arranged for nd one of his teams to meet at our property to resolve our issue if the City didn't think it was their fault. The City came out, but said the issue was on our side of the sewer line, not theirs. Mike's teams got to work right on time, and found that our sewer line had been crushed by the work performed by the city when repairing our water line. They took extensive pictures of the issue. Mike called after his team left to explain the work they completed, and explained what they did and what they found. He told me to contact the City to get a claim number so we can get reimbursed for the work that was done on their behalf. I highly recommend Mike and his team, and won't hesitate to use them for any future plumbing/sewer needs. read more

Please beware.. I do not generally write reviews and especially do not make it a habit to write bad ones. I feel I must pass this along so that no one gets scammed by this guy. I am a real estate investor, and have ample experience with sewer scopes, and repairs. If I did not have as much experience as I do, I would have lost over $13,000 because of this con.. He actually told buyers that they needed to dig up and replace sewer pipes (THAT WERE NOT EVEN BEING USED ANYMORE). They were just left in the ground after the sewer stack was moved. He told them he could start right away and discount from $15,000 to $13,500 if they put half down immediately. Once I realized he was talking about pipe which was upstream of the new stack, I called him thinking he may not have even realized... Nope, he then said "YOUR PIPES ARE ROTTEN".. In his estimate he included digging up the old cast iron pipes.. The rotten ones... THEY WERE NOT CAST IRON,, THEY WERE PERFECTLY GOOD CONCRETE PIPES... PLEASE STAY AWAY FROM THIS COMPANY!.. There are plenty of good honest sewer companies out there. I have since talked to several of them who confirmed that Friendly Sewer does this all the time! read more

We just had some work completed by sewer friendly... Fabulous job! We went with them because they had the lowest bid, were very responsive and friendly, and had good reviews online. We were not disappointed. Rob came out quickly to give the bid and was very easy to talk to and he was able to work with our schedule. Chris was the main guy on site and he was a hard worker, responsible, and put us at ease over what was being done to repair our sewer line. He and his crew were impressive. All in all, we got a great price for excellent work. Couldn't ask for more. read more

Rob and his team are always quick to respond and give feedback on options. They ultimately helped us replace our sewer line and multiple additional small jobs at other properties. I highly recommend Sewer Friendly. read more

Mike, Rob and the team are clearly passionate about what they do and they do an excellent job. Mike came out on the same day when called to give a (very reasonable) bid to replace an entire 82 year-old sewer line at our new house. He took the time to explain pipe bursting to us and we were amazed that he didn't have to excavate our whole lawn! They are true specialists and have a great deal of expertise in their area. Scheduling was easy and the team did the work well, efficiently, and with friendly customer service. Rob even fixed another plumbing issue in our basement for us while he was there, which we appreciated! I would absolutely recommend them to others. read more

Rob and his crew were fantastic! I've known this company for years and have always been very happy with my interactions with them. This project was a big one and I was impressed: they showed up on time, communicated well, and went the extra mile when needed! When the project was done, the whole area was clean as a whistle! I'm sold for life! Thank you Sewer Friendly! read more

I spoke to Michelle at Sewer Friendly who went out of her way to accommodate our schedule with less that 24hrs notice. As a Realtor, I needed to have sewer scope performed ASAP so that my clients and I would feel comfortable offering on a home. The listing agent was to have provided us with a copy before the review date but that never happened. Fortunately another agent was kind enough to share their inspection. Long story short: even though we didn't end up needing Sewer Friendly's service they understood the situation and moved their schedule to accommodate our schedule; other inspectors I called just laughed and said they were too busy. Five star for customer service! read more

We had sewage coming up and flooding into our basement from a drain by our water heater. In a panic, we called Beacon Plumbing which in hindsight, was a huge mistake. They charged us $100 service call, $350 to do a video-scope of our line, $350 to snake the line, and $800 to hydro-jet it clear. After all of those fees, they gave us a $10,000 quote to re-line the sewage line. On top of all of these bills, the guy from Beacon was lazy and not informative. I jumped online and searched reviews to hopefully find a plumber that I didn't feel like I was getting ripped off by and who might give me a little more information as to what really was needing to be done. Thank God I came across Sewer Friendly's Yelp page. Mike was enthusiastic to make sure we were well taken care of. He video-scoped our line (for free) and provided us with a quote to not just re-line our pipe, but to completely replace it for $5,000 less than Beacon's quote. It took his crew (a group of guys equally as enthusiastic to take care of us) a day and a half to dig two un-invasive holes to pipe-burst our line, complete the work, make the holes look like they were never dug, and have the work inspected by the city. They were WELL worth the money. I highly recommend these guys. read more

They came in and did a full trenchless repair for my 1920's vitreous tile side-sewer. Scoping revealed a big root ball that their 3000 psi jetter could not get, as well as numerous cracks and root infiltration at each joint. It was expensive, but very low-impact. Jamie is a pleasure to work with. I only wish they provided more line-item detail on the invoice. read more

Before we closed on our house, which has two side sewers, we had both side sewers scoped by a different company. They did not complete a full scope of either line (but still charged me for them) and provided a very brief and unprofessional assessment. After we closed on the house we got a second opinion from another company on the video, who told us we were going to need to replace one of the lines completely and gave us a ridiculously high estimate, which terrified us. FINALLY we contacted Sewer Friendly for a third opinion on the video we had, as well as to re-scope the line and provide an estimate for the work needed. Rob didn't just call or email back with a quick opinion. He came out to my home, discussed the video with me, and made some recommendations for work we might consider in the future, but didn't think anything needed to be done now. He did tell me what he thought we might need to do in 5 years or so, described the work, and explained and how much he thought it might cost. He didn't even think it was necessary to do a new scope, and didn't try to sell me anything. I can't believe how kind and honest he was, and he didn't charge me a dime. He went so far above and beyond. We have been worried about this issue for weeks and we're so grateful to have some peace of mind. We will be recommending Sewer Friendly to our friends and neighbors, and if we do have sewer needs in the future we will definitely be calling them! Thanks again for your incredible kindness. read more

After living in our house for almost 3 years we started to experience a back-up in our basement drain when we did dishes or laundry. I reached out to two plumbers and they indicated it sounded like a sewer issues and I should contact a sewer company. Right before we moved into our home, the sewer line was repaired, by Sewer Friendly LLC. So I reached out to them with our issue. They indicated it sounded like a pipe was blocked. I informed them I was told by other companies it was a sewer issue. To get to the bottom of the issue, Mike came over that day to check it out. He ran his camera through both sewer lines on the outside of our house even though his company only replaced one of them. Just by running his camera through the line, he was able to loosen up the built up sewage which cleared the pipe for us. He was also able to provide some maintenance recommendations and point out future potential issues all at no cost. Ultimately Mike was right it was a blocked pipe and he provided great service. You best believe I will reach out to him and leverage his sister company when I need plumbing maintenance. Thanks for the great service!!!! read more

called and setup a date/time for them to inspect and bid on replacement of a section of sewer line. next day they called back to tell me they had double booked the time we'd picked. this was fine and appreciated that they called with a new date/time. but, when the appointment time came they called to say they were too busy. giving them a 2 only because they tried to reschedule and they did call to let me know, but it was literally at the end of the 2 hour window they'd setup. read more

First off, I should say that my wife and I have a decent amount of knowledge about sewer lines as we've had to repair and replace lines at some of our rental houses in the past. So I had a general idea of what to expect in terms of work and cost, but really wanted to find a reliable company to do the work. Mike, the owner of Sewer Friendly, is simply awesome! We needed a new sewer line replaced at a house we just moved into. Our existing line went through our neighbor's yard, and we wanted to find a way to run our own independent line down to the street as to avoid issues with the neighbor, etc., but without killing our wallet. We had 10 other companies quote us, with quotes as high as $30K, which was insane. Mike gave us a quote that was about 1/3 less and was very good about problem solving and thinking of different ways to meet our needs. We wanted to add a bathroom in our basement at some point in the near future, so after Mike's initial quote, my wife and I spent more than 2 months thinking of the best way to work on the project so we could easily add a bathroom down the road (and tap into the new sewage line) without having to do a lot of work twice. Mike was friendly enough to come to our house 3 separate times over 2 months before we even committed to working with him; he was at our house for over an hour each time! He even came by on a Sunday to answer a few more questions and come up with more ideas for the project. Finally, we hired him and he started the project the next morning. He ran into unforeseen problems and was unable to pipe-burst half of the line like we had planned, so they ended up digging the entire line by hand, and never tried to charge us more for the extra work. He just took care of the problem and never even complained. :) His crew was fast, clean and efficient. By Tuesday night, the yard pretty much looked like new, and they even came back on Wednesday to lay new bark and grass seed and do a more thorough clean up. Mike was cool, and super easy to work with. Our dog loved him too! Sewer Friendly is highly recommended! read more

You can't go wrong with Sewer Friendly! Mike (the owner) came out an hour after I called him for an estimate. It was immediately obvious that he knows what he's talking about and he's extremely passionate about what he does. After having 8 (yes, EIGHT!) estimates, Mike's was the second lowest. (The lowest never even responded to emails when asked about availability.) Other bigger companies quoted me twice what Mike did and didn't show anywhere near as much interest or concern about the job. After I let Mike know I was going with him, he stopped back by to see if I had any other questions. He had me sign a contract and put half down, and then showed up early the next morning to complete the job (replace 25 feet of old concrete pipe and install 2 cleanouts). His crew was professional and efficient and the job was done by that same afternoon. When they were done they took the time to make sure both my yard and the neighbor's looked exactly the same as before they started. Two days later Mike showed up again as a courtesy to snake the line and do some simple plumbing work for me. I would recommend Sewer Friendly to anyone without hesitation. Spending a month's paycheck on sewer work is inevitably painful, but at least with Mike and his crew I can be confident that it was done well and with a smile. =) Oh, and FYI... Mike talks really fast and is super hyper! It might take you a moment to get used to it, but really it just goes to show how passionate and FRIENDLY he is. =D read more

We woke up one morning to a cascade of water running down our driveway. Long story short the previous owners of our home used improper piping for the water main during a renovation a few years before we bought our house and it had ruptured. As you can imagine this was an emergency for us. We called a few places, quite frantically, and were able to get ahold of a live person at Sewer Friendly immediately. This team is awesome and they fixed our issue by replacing our entire water main line for the price they originally quoted us (even though they found additional issues etc that caused their cost to rise) and did a fantastic job. Fast forward about 15 months and we discovered that our previous owners also improperly connected our sprinkler system to our house water, past the main where it should have been. My landscaper called me and said a certified plumber has to connect the system to the main and to call him back once I was able to get that fixed. So I called Rob and explained everything to him. He came out to my place almost immediately and saw what the issue was and told me he would get back to me. A bit later I get another call from him and he tells me he knows exactly what needs to get done and that he would have his team come out and complete the work....FOR FREE. And that's exactly what they did. Customer service, quality of work, and their overall business model is just fantastic. I won't ever call anyone else. Thank you to the entire Sewer Friendly Team. Keep doing what you're doing!! read more

Mike came out to give me a bid on adding a side sewar line, 2 other plumbers gave me bids of $3,000 to hook up another line in my yard. Mike took the time to discover there was a already side sewar line right below where I needed it to be trenched to. If i hadn't called Mike I would have spent thousands of dollars to have my yard trenched when there was already an existing line exactly where I needed it. Bottom line, I ended up paying him for scoping my sewar and that's it. Yes, he could have made a ton of money off of me, because i had no clue, but he chose to save me thousands and now the only work I need done is from a plumber. Thanks again Mike!! read more

Sewer Friendly is an honest, fair and professional company. I had them replace my sewer line 8 years ago, was very satisfied with the work that was done, and the crew. I had a flooding issue in my basement recently, I called Sewer Friendly, and Rob came right over. He diagnosed the problem within minutes. Saved me a lot of money by going back to this great company. I cannot recommend them highly enough. read more

We talked to several companies; while all were priced similarly, Sewer Friendly did have one of the lower prices. The real difference was that they would be less invasive (fewer holes), connect our drains, and clean up afterwards. They did exactly that and were friendly and helpful in addition. Also, they got the job done quickly, despite bad weather. We recommend without reservation - these guys are GREAT! read more

Mike and his team did a terrific job. My house is +100 years old and in Capitol Hill. It has a clay sewer pipe that every couple of years needs to be snaked out to remove root growth. After having the sewer backup once more after recent heavy rains, I decided to bite the bullet and have the entire line replaced. I got a third party inspection (Seattle Sewer Inspection - highly recommend them as well) and the video showed a number of places where the sections had separated enough that roots and dirt had easy access. Following SSI's advice I got three bids. While all were within the same ballpark (+/-10%), Sewer Friendly was able to start the work soonest so I decided to go with them. They did pipe bursting replacement out to the sidewalk from where the line exits the house - over 70 feet - and made sure that the old gutter downspouts retied into the sewer line (quite often these are abandoned requiring ugly surface flexible pipe to take the water away from the foundation). Mike next looked at the line from sidewalk to the city main, which along the way joins with my neighbors. This too was clogged and there were some large cracks. If the pipe were to collapse, it would require digging up the street; an expensive proposition. Mike's suggested remediation was a relining and a new tie in with my neighbors sewer. I had Seattle Sewer Inspection come out again to verify what Mike was saying and also spoke with a relining company to make sure I was getting the whole and accurate story. I was and again Mike's bid was very competitive and we decided to proceed with the work. In all I had more than 100 feet of sewer line repaired/replaced and feel confident that this will last for the next 100 years. Hearing that you need home repairs costing many $1000s can be intimidating especially since there are several operators out there that are happy to overcharge. Before you choose anyone, I suggest getting three bids. Call up Budget Sewer, Metropolitan and Sewer Friendly. Others, especially those whose name you see plastered everywhere may sound convenient and good but you will end up paying through the nose (was quoted $22K for full reline a couple years ago, was quoted about $20K for replacing the six inch sewer line from my sidewalk to the city main before that). read more

These guys were down to earth and ready to work. They provided one of the least expensive bids (a couple of rip off bids were twice as high as sewer friendly). They replaced every pipe in my old house from the street to the alley. They "pipe burst" my sewer line (which is what I wanted vs. lining), and replaced my water line. Great bid , and even though they ran into many challenges wit my old house, they never wavered from their price. I also had all my indoor plumbing replaced, they sent Adrian who was awesome (see my green planet plumbing review). Make sure you get a quote from these guys early and save yourself some time (and money). read more

Sewer Friendly was a pleasure to work with. My first contact with them was to arrange a bid, and Rob came out promptly, was pleasant to work with, and I got a detailed bid from them on the same day. We collected several other bids and Sewer Friendly was the best price for the same work. I called and spoke to Jamie, who set everything up for us, answered all my questions, and took my deposit. I called on a Friday, and Monday morning, someone from the city was out doing a pre-inspection and work got started that day. The crew worked efficiently, and by that Thursday, the holes in our yard were filled and the job was done. Sewer Friendly communicated with me well at every step of the way, did exactly what they said they would, and they offered us the best price of the places we got quotes from. Thanks! read more

T'was the Saturday before Thanksgiving and my sewer went out and my journey began. Stage one, Action Jackson sent Caleb out immediately. Roto Rooter didn't have anyone until the night. As it turned out the root balls were so numerous and large there is no way they could have done the work at night. After 3+ hours Caleb worked through the roots that were clogging my 96 year old line. He scoped the line and it was a mess. Time to get bids to do a trenchless replacement. Action Jackson's sister company Sewer Friendly came in with the lowest of three bids. The reviews here were all stellar, so Monday the work began. Sterling and Jarvis worked up a storm the first day. The second day after running into a couple unexpected problems, they had 6 guys in my yard banging out the work to keep to their 1-2 day pledge...the day before Thanksgiving!!! End of the story, Mike stuck to his bid and I am the proud owner of a brand new very long trenchless sewer line. I have never written a Yelp review and I cannot recommend these guys enough. read more