Can't say enough good things about these folks, particularly when it comes to customer service. Had…read morewhat I thought was a pump issue, discovered at 3:00 PM on a Friday. Initially, Sterling told me that there would be no one available until Monday morning, but offered me info on another company if I wanted to check with them instead. But then, within the hour, they figured out a way to get the last of their guys who was still out in the field over to my place for a diagnosis. Guy was here in under an hour. What's more, to make sure everything was well and truly addressed, the boss himself stopped by on his way to a birthday party to offer a little oversight, hands-on assistance, and some on-the-job staff training. Sterling ended up pumping my tanks, which was fine, but there was no charge for the extra service call, which was even better, and everything was resolved by 6:00 PM. These folks could have easily said, sorry, can't do anything until Monday, and I would have understood. Instead, they went the extra mile for a good customer - and now they've ensured that they'll keep that customer for many years to come. That's the way to do business and I thought you Yelpers would want to know.

We had Sterling come to do our septic check for moving. They reported that we had issues with the…read moremain line to the house and it would cost $5000 and digging up the side of our house. Fortunately, we got two other septic companies to look at the project. We have learned that the main line they scoped is NOT even part of the septic system and did not need to be scoped. So they charged us for unnecessary work. The company we hired to do some recommended work helped us navigate the county offices and saved us several thousand dollars. The cost of having other companies review our project was costly, but there was no destroying our side yard and the final project was much less expensive. I would be wary of hiring them.

I had a question related to a septic system on our property. Jamie answered my call, asked a few…read morequestions, and gave me a recommendation. I was impressed with his knowledge, understanding, and willingness to help. In the end, the problem didn't require him, or any septic company to come out for service since and he generously helped me over the phone. Jamie is a person you can trust; unlike other companies that will charge you and ask questions later, he helped me out like a friend expecting nothing in return. The least I could do is leave a positive review to let others know that, from my interaction with him, Jamie's honesty is only surpassed by his deep expertise. If you have a septic-related issue, it would be wise to at least give Jamie a chance to help.

Jamie is a professional. He is prompt, does a wonderful job, and knows exactly what he's doing. I…read morewould definitely recommend him.

Showed up 3 hours late. No call or text until after we called 2x to verify arrival. We did get a…read morediscount of 50.00 and that's why they are getting 2 stars vs 1. THe guy who showed up was stumbling everywhere, spitting all over, then proceeded to tell me "how can you afford to live here? You must be rich. King county is expensive. Then tell me all about how homeless people dont try". I dont want to hear your ignorant comments. Can we actually discuss my septic tank instead? It's only worth going with them if you have over 1200 gallons to pump otherwise do your research with other companies. You lost 2 potential residential customers for the future. We will not be hiring them again.

Called FlowHawks to have my residential tank pumped. It had been 10 years on this tank, so it was…read morevery full. My technician was named "May" and was more than happy to chew through this harder-than-usual job. FlowHawks service was flawless, both in terms of being available on weekends, having confirmations via text message, texting a photo of my technician prior to the visit, and "May" who had a great can-do attitude. FlowHawks got the job done where another company did not. Solid 5-star company!

Stuth Septic - Honest, Reliable, and Now My Go-To…read more I first found Stuth Septic during COVID when my usual company couldn't make it out for my regular 5-year service. These guys responded immediately, showed up on time, were competitively priced, did exactly what was needed, cleaned up thoroughly, and didn't try to upsell or change anything last minute. Total pros. Fast forward to this year--my local group was booked out for weeks. One quick call to Stuth, and they had me scheduled within two days. When the tech arrived, there was a small question about the quoted price. He was super pleasant, called the office on speaker with me right there, and we resolved it in minutes. Just a simple update to their gas surcharge map--no big deal, and he apologized for the confusion. Once again, service was fast, non-disruptive, and professional. They've officially become my regular septic service. Easy to reach, always on time, fairly priced, and staffed with some of the friendliest, most service-oriented techs I've worked with. Let's be real--no one wants extra "crap" when getting their septic system serviced (pun intended!). These folks are honest, fair, and reliable. Even if you've been using the same local company for years, give Stuth a call. You'll be glad you did.

I just wanted to give a big shout out to this company. Amazing customer service in the office (…read moreChristina) and out in the field. I've used them several times for septic pumping services. The prices are very reasonable. I would definitely recommend this company for septic issues. Save yourself some time by calling them first, you won't be disappointed.

Jordan, Tom and Evan are solid gents! They came to my mothers and i aid when needed. They were…read moreresponsive, reasonably priced and very informative as I wanted to understand the issues on hand. They also have great humor to help the frustrating process of dealing with septic. A++ Service. Thank you so much for putting our minds at ease!

I used these guys at my business after being given the run around by our regular contractor. When I…read morecalled them they were super busy but stated that they will still able to come in look at our septic issues between other jobs. Having dealt with our regular guys over the years I wasn't expecting much in terms of customer service but these guys completely surprised me. Harry and Jazz showed up, they asked us what our problem was. Sewer odor in our restrooms. They immediately went to work. We are a busy truck stop type business so they had to work around truck traffic with meant them having to move their septic service truck numerous times but they were so pleasant and didn't inconvenience our customers at all. They opened up all of our septic tanks and took their time to show me what the issue was. Basically our first tank had too much sludge from heavy toilet paper usage. The sludge build up was extreme and it was apparent to me that our previous service company didn't clean it out as they claimed. It took them close to an hour and half to clean out all the sludge and gray water. After they cleaned out the first two tanks they showed me how clean they were. They also cleaned out the filters and checked pump operations. They thoroughly explained to me how septic system works and showed me each component. They advised that I schedule a more frequent 6 month service of the system instead of once a year. When they gave me the invoice, that was the second surprise... a pleasant surprise. They showed me what it costs them to dump the sewage waste and charged me a very reasonable labor rate for far less time than they spent. The bill was close to half of what my previous contractor charged. They both explained that while they did spend extra time, they didn't want me to pay extra for the mistakes of our previous service company. They instead want to do a honest job and earn my repeat business. Which they now have.

This company is horrible. They took 10 MONTHS to do a job (new system) and then after screwing up…read morenumerous times, they said they're finished with only a few inches of sand covering all the pipes. Their backhoe dug up and trashed the entire irrigation system and lighting system. They left boulders and broken pipe ALL noover the .6 acre yard. They even damaged the public road, said they'd fix it, and never did.

I had this company come out for a pumping and inspection of my system last year (2016). When I…read morereturned home, they had dug 2 3' holes in my yard, and damaged my fence getting the machine through. My system had failed, which is not the issue. The fact that they had not called to even ask for my permission to perform this work, which is outside the scope of what I hired them for, is the really issue. They then had the absolute nerve to charge me $500 for using the machine, which I didn't even authorize. This, to me, is fraud and criminal trespass. When I filed a BBB complaint (who are a complete joke) they refused my refund. This company is fraudulent and an utter disgrace. The staff is impossible to reach and rude. Avoid them at all costs, which they will certainly try and ding you for

Called A Advanced for water leaking above my septic tank's. Eric called me about 10 mins before…read morearrival. Quickly got to work & diagnosed the issues. Made repairs & stress tested the system. Great value & trusted technician. Thank you!

From the first contact, this company was friendly, professional, informative, and forthright. They…read morewalked me through what needed to be done, gave me a quote for the possible different issues they could possibly encounter, and scheduled their crews quickly to get things done. Seth and Noah worked through the system methodically, locating and clearing trouble areas until it was working properly. They protected my lawn and planting areas and restored areas where they had to dig to as good as before they came. We are very satisfied with the work, and the cost was a little less than quoted because they didn't have to do as much as they thought they would need to. We're very happy with the entire process.