I have used Sewer Friendly for almost two decades and they've always been great. This last time was no exception. I was going through a recent family tragedy and the whole team (Caleb, Jeff, Rodo, Gabriel) went out of their way to accommodate to my schedule and made the process as easy as possible during a very stressful time. They worked hard to squeeze me onto their schedule, knew exactly what needed to be done, and finished the whole project in a timely and tidy manner. Rodo and Gabriel worked so tirelessly that they forgot to eat and skipped lunch! So I brought them food :) I usually keep about 3 companies/names on hand in case of an emergency, but there's no need to do that with Sewer Friendly bc they have earned my trust. Thank you, Sewer Friendly!! read more

Old homes built on the sides of hills in the 1910s predictably have problems, below ground as well as in the above-ground structure. Responsive, knowledgeable contractors can be hard to find. Sewer Friendly took excellent care of a side sewer problem for me 10 years ago, so when new unrelated issue arose for an outside drain from a concrete basement stairwell, I called to request evaluation of what was going on and whatever remedy was needed. Sewer Friendly did another outstanding job! From Shannon and Caleb in the office to Izzy & Nacho (estimators) to Rodo & John (excavators and drain "architects") to Masa & Keean (concrete replacement), everyone was thoroughly professional - knew what they were doing, communicated well with me, showed up when promised, cleaned up the site each day, and made this old man's life easier. There is no reason to ever call anyone else for a drain or sewer problem! read more

Rodo and Gabriel were fantastic. They gave me clear and concise options. That allowed me to make the best decisions for me.

Izzy and Nacho came to do a sewer inspection for a house we were considering purchasing. They reviewed from several different angles, including getting on the roof and scoping down the vent stack. Had Izzy not taken the extra time to do this, we would have missed a broken pipe that was roughly 50% offset (the video was unmistakable) and needed to be replaced at a substantial cost. Thanks to Izzy and Nacho's diligence, they caught the break, and the seller agreed to fix before closing. Whew! That saved us time, money and headache! read more

RUN, if you want a sewer job that is incomplete, done poorly, improperly and on the cheap then Sewer Friendly is for you. Opened our line and left us without a sewer line for days. Told us they would do a liner and then backtracked on the cost saying it was 2,000 more than originally agreed. Their team put little effort in trying to unclog our line and then never showed up to do the jet like we were told they would. Such a scam and just overall a nightmare to deal with. Had to have another company come out to help us cause Sewer Friendly left our line clogged. Sewer Friendly told us there was grease in the line, they were totally wrong Come to find out it was a rock likely dislodged by their team when they were cutting the pipe with the spot fix they originally came to do. Beware! read more

Our 100 + year old homes original clay sewer pipes have seen their better days! Tree and shrub roots causing clogging issues for the past several years. We finally bit the bullet and had this amazing company install a sewer liner. We had received several quotes, but "Sewer Friendly" was our choice, because their quote was within reason, their customer service from beginning to end was exceptional. They made this whole process seamless and their friendly employee's were very considerate and customer service oriented. We highly recommend this business if you are having sewer issues in the Ballard area. read more

They came out to do a sewer scope in March 2025 and told me the were some cracks in my side Sewer before it joined the neighbors but said it wasn't urgent. A year later, the house next-door is being re-designed, and I had had a backwash into my basement before their sewer got disconnected. So I decided to get mine done. Do you check your home insurance insurance because it may cover wear and tear on your Sewer. Caleb and Company at Sewer Friendly were patient, kind and professional with my many questions. They spoke to both Safeco and the remodeling neighbor. They didn't need to speak to the neighbor, but they kindly did when he requested it. They are a locally owned family business. Highly professional, easy to work with, and actually the workers were pleasant to be around. They handled everything with the insurance company with my help Can't recommend them highly enough. read more

Sewer Friendly is indeed Friendly had septic tank decommissioned and Sewer line installed in short time for reasonable price

Anything sewer, I will absolutely be calling Sewer Friendly! I am a new homeowner in a 1940s home with 80+ year old concrete sewer pipes. The pipe was degraded and had multiple locations of breakage and root growth. I sought three competitive bids and all three affirmed that lining the pipe was the recommended. Sewer Friendly stood out because they were by far the most knowledgeable and experienced with sewer liners AND they were the most affordable! Thomas gave me confidence in their work and he and his team - Izzy, Masta, and Gabriel - did a fantastic job! They were professional, answered my 20+ questions, checked in with me, and were all around great. I cannot recommend them enough. High value results for a reasonable, competitive cost. read more

Nobody likes to lay out $$ for something they never see, but a broken sewer line is even worse! These guys are very efficient, knowledgeable, pleasant to work with and communicate well. They did a great job on two separate projects and the pricing seemed reasonable considering the amount of work involved and the latest technology they used. read more

Our 1904 original side sewer needed hydrojetting every year, and the roots were eventually going to destroy the sewer line. Sewer Friendly came in with a slightly lower bid, and did incredible work to put in our liner. They have a rapid curing process so we were without water for just four hours. Rodo and Gabrielle did a great job installing the liner, and the two men who dug out the trench to access the line were pleasant and easy to work with - as was their front office. All the way around, great job. Thanks from Aloha Street. read more

Hearing that your sewer line needs repairing is never good news. Working with Sewer Friendly made a bad situation easier to handle. They were thorough, showed me the issues, offered multiple options and completed the work quickly. The cost was on par with other bids and they were honest with me about all aspects of the process. read more

My wife and I have a sewage ejection pump located in our house's crawl space. Back in May, it failed for the third time in just four years and we had to get it replaced. We subsequently got a sewer scope performed from another plumbing company, and were told we needed to upgrade to an expensive, high end pump (called an E-1). We were under the impression that the E-1 was the only pump powerful enough for our sewer line which the city of Shoreline would permit. We subsequently contacted Sewer Friendly for an additional opinion. They came out in a timely fashion, assessed our situation, did their own scope, and contacted the city of Shoreline on our behalf. They advised us that the city would permit a much lower cost pump which would still be sufficient to meet the demands of our system. Sewer Friendly only does sewage ejection pumps on the outside of homes; if our pump wasn't in our crawl space we would have had them do the work. While Sewer Friendly did not perform the work in the end (our plumber who did the initial scope installed the new pump), the work done by Sewer Friendly saved us about $20,000 to $30,000 on our project. The folks at Sewer Friendly were professional, courteous, listened to our needs and concerns. Would highly recommend!! read more

These guys are just pure class. I was calling everybody after the ice storm trying to get a section of pipe repaired. I get it, lots of people have needs after an ice storm, so I'm not mad about that at all. What was surprising was the hiked up prices I was seeing as far as quotes go. Seemed a bit opportunistic to me. Sewer Friendly was fast, could come out quickly, and charged a fair price. They also gave me some tips about future work I will need in the future, which was very welcomed. I can't recommend them enough and will be using them in the future for sure. read more

SF amended my cracked cement sewer with a 50ft Bluelight liner cured by UV light heating at good deal with 5 year warranty for a good price.

Thanks to a neighbor I contacted Sewer Friendly. My laundry line had to be replaced. Nina in the office professional and very helpful. Elias,John was working so hard during 7 days and Alexander the last few days under difficult circumstances. They did a great job and had a great attitude. Very impressed about the cleanup after the work was done.Highly recommended! Last but not least price was right . read more

This is a trustworthy team that knows the in-and-out about sewer line. Clean work, great ethics, care about the clients and the issue, no nonsense. I highly suggest them!! We had an external sewer line issue for a couple of years now for an old rental property. We had worked with plumbing companies that would come in jet line for tree roots intrusion but unable to solve the problem for longer term. It was until we get in touch with Sewer Friendly that I sensed we were finally going toward the right direction. Peter was the estimator and he really digged to the bottom of the issue without me asking, told us where he suspected the issue was and how things were constructed 70 years back that could have caused the issue. Their quote was reasonable and offered 10 years warantee for their work. The crew was great as well, after the work, Robert explained to us thier findings and everthing made sense of what happened for the past few years. He also left us several tips for long term maintenance. This is truly a great company to work with and my learning here: do not call a plumbing company for external sewerline work. read more

Robert, Rick and their team are very knowledgeable and friendly. They walked me through my entire sewer backup problem, they were never pushy or salesman, they actually cared about my problem and gave you all the data to decide how to better fix it, even if I didn't hire them. They looked at a sewer backup and made a quote to dig and fix. No hidden fees or charges for them coming in and inspecting with their camera! I'm amazed. I will use this company to fix my problem and update this later but I'm very confident they will fix my sewer perfectly. read more

Over-the-phone quote from Sheree for the work I described in detail was accurate and competitive. (All of the big name companies I called refused to give me even a ballpark estimate over the phone, even though I described the work in detail. They all said they would have to send someone to provide a free estimate. "Policy!" they all said! "Hmmmmm ... conspiracy??") Shane from Sewer Friendly arrived early. He was friendly and professional, and answered all of my questions. He completed the hydro-jetting in the estimated time, and the after-work video showed the excellent work he had done. I will never use another sewer company! Ever! Thank you Shane! read more

My house is older, but I only recently purchased it. I contacted Sewer Friendly because I had some slow drains and a gurgling toilet. Cameron came out and scoped the sewer line, explaining how to interpret what he was seeing. Turns out my sewer line has newer PVC piping in good condition and it it is all A-OK! While that means that my older home probably needs some internal plumbing updated, at least I don't have to worry about the sewer line. Phew! I would highly recommend Sewer Friendly and Cameron to anyone who has concerns about their sewer! read more

I compared pricing and materials among the most reviewed and highly rated plumbing companies on Yelp. Sewer Friendly won the bid and they did not disappoint! I was very happy with the quality of service we received from Sewer Friendly. Truly adding to the "Friendly" portion of their brand - Robert and James provided impeccable customer service and quality installation. They were professional in communicating the project plan with me, providing updates with each step . They were very patient and kind in explaining procedures and cost, not pushing for a sale. They really understood our budget and gave us solutions, options, and a game plan. I hope I never need to see these guys again, but if I do - I know who I'm running to - SEWER FRIENDLY! Many thanks, Robert and James! read more

These folks came out in a timely fashion as my alarm was going off. They fixed the problem, installed a new UV light and I was back with everything working correctly. The service people were polite and friendly and the price was very reasonable. I will not hesitate to use them again. read more

We had them come out for waterline leak and making a waterway on the concrete slab on the side of the building. Long story short, while doing the work, they had to change their plan because of the quirks of the building. While it was still effective, I felt the effectiveness would be lessened. I contacted the office and later Rick called me back with the explanation of the situation. He offered a new estimate for complete removal of concrete and complete solution to the problem, noting that it would cost more. He also offered full refund for the downpayment that I had made. I appreciate his understanding of my hesitancy and holding "customer's satisfaction is our priority" true. read more

We had a fantastic experience with Sewer Friendly! After getting 5 separate quotes, we hired Sewer Friendly to initially fix a couple feet of shallow broken cement pipe and install a two way clean-out, but it quickly became a much larger project that required digging up the whole sewer line outside the house. They were timely in getting a quote for the updated project at a very reasonable price. Josseth and Marcos did a great job keeping me updated while digging the trench, replacing the whole sewer line, getting the necessary inspections, and backfilling everything. After the main project, they've sent people out twice (at my request) to handle soil compaction/settlement problems above the 6-8 foot deep pipe as well as a second required city inspection. Communication and scheduling with Nina has been easy, timely, and a total delight. I wholeheartedly recommend Sewer Friendly if you have any sewer-related projects on your property! read more

If they cannot fix your problem they will try to make it right. I had a problem They made it out to me right away unfortunately the problem was outside the scope of work they do. I was not charged . The owners took care to reach out to me and make sure it got fixed. read more

Quick response, fair price given up front and no up-selling. Devon was a great guy. Very polite. Shared about the process all the way. Loved how he enjoys his job - enthusiastic about each success along the way. Could tell he cared most about our well-being and doing a top-notch job. read more

Sewer Friendly fixed a sewer line backup on our property. They were great to work with. Professional, courteous, careful, explained everything every step of the way, and consulted and troubleshot every aspect of the project with me. Nina in the office was extremely helpful, as well as Shane and Chris, who were the first ones out to diagnose the problem. They came back to flush out the blockage after Kenneth and Marcos dug up the sewer. Can't say enough good things about Kenneth (and Marcos) who did the yeoman's work of hand digging and replacing a long section of old, damaged line. They did an excellent job of cleaning up after the three day job. I highly recommend Sewer Friendly. read more

These are the top notch professionals in the area - with affordable prices and timely scheduling as well. I especially appreciated Nina's helpful support with my questions after the job. I highly recommend these professionals for all of your side sewer and plumbing needs! read more

We had a smelly shower drain issue so we scheduled an appointment online to have them check out what the cause of the smell. They came out on time, ran camera thru drain and sewer line to see any problems. They found no problem and it was just dried out sewer so we didnt need to repair anything. They did all these for free!!!!! Omg... so friendly so nice. They gave us some tips (do's n don'ts) and amazing hardworking people! I highly recommend them and will use them if we havr any plumbing issue! read more

We had a shared sewer line with a neighbor that ran from the back of our house, along the property line, to the street. Cracked and always full of roots. We decided to bypass the problem/neighbor by installing a new line on our property and running 70 feet to re-connect at the curb. I have some experience with sewer, so I knew what I wanted done and the materials for installation. We obtained 6 bids. A couple were too high, others pushed for doing a liner, another was unfriendly calling me too bossy, another was good price and considered. Sewer Friendly sent their estimators Joseth and Elias. They listened to me and fully investigated the issue with their scope. A pleasant team and they promised an email bid later that day. We went with Sewer Friendly. Work commenced two weeks later. Excavator, lots of digging, installation of schedule 40 PVC pipe-glued in 10' sections, then reconnected at the curb. One day the rain was miserable, but the crew were crankin', friendly and unfazed. Respect. All work was done perfectly according to contract. Sidewalk section replaced, trench filled back in, top soil with grasseed added. Very nice. We are pleased with the results and our new sewer line. Sewer problems can be stressful indeed, but there's no worries here. I want to thank Sewer Friendly and all the crew for coming down to West Seattle and helping us out. Their service is much appreciated and I highly recommended them, an A+ company! Happy holidays to all at Sewer Friendly! P.S. Their T-shirts are cool design, get one if you can. read more

The folks at Sewer Friendly guided us through a very tricky situation in replacing a failing sewer connection to the city main. Additionally, they discovered that it was a shared connection with our neighbor. They helped us prove this fact to our skeptical neighbor, and then stuck by us through the long drawn out process as we contacted the city of Seattle to prove our case to that neighbor. Sewer Friendly also handled all of the city permitting for the replacement work, managed the flaggers etc, and generally made that part super easy for us. Really professional group over there. Would recommend in a heartbeat. read more

Rick was incredibly helpful on the visit. He took the time to go through every turn in our plumbing line, and really have a good sense for what was going on. He also noticed that our toilet wasn't seated properly and helped to resolve that issue for us as well. He also did a good job walking through what the options were around the job. I appreciate his thoroughness! read more

I'm so impressed with Sewer Friendly. The name matches my experience with how a customer is treated. Cameron and Rick came to provide an estimate. They were honest, friendly and I could tell they were experts. Beware of companies who pay on commission. Everyone made this a positive, easy process. Many thanks. Referrals will be made whenever possible. read more

Great work! Above and beyond. Adam and Jake were in and out with a minimum of fuss or mess. When the job got more complicated than anyone expected, they showed me what was up and then just handled it. They were conscientious about keeping the sewer working while they were working, too. read more

John and Greg from Sewer Friendly came out to do some repair work for me and the experience was really positive. They were very professional on time and had great communication. The work was really solid, looks great and totally fixed the issue. I highly recommend Sewer Friendly. read more

Rick was on time, professional, and friendly. He diagnosed my problem quickly and set up a hydrojetting to clean my line. He offered all kinds of useful advise to keep the line clear and tips on preventatice maintence. Great people to work with! read more

My husband and I own a Plumbing, Heating, and Sewer Company but don't have a side sewer license to perform sewer work in the cities right of way. Our good friends and neighbors had a major sewer back up. My husband spend 3 days working till midnight to clear their sewer to only find multiple breaks and the last major one under the sidewalk in the cities right of way. We were sad to have to refer our good friends out to another company but when we did, we were beyond grateful we sent her to Sewer Friendly. Sewer Friendly was able to come the very next next day. This was crucial as they were out of service, have 2 young kids at home, their Inlaws were arriving that day for an extended visit, and the mom was leaving for a 9 day work trip. This couldn't have happened at a worse time! But Sewer Friendly quickly eased the pain. Upon arrival, Friendly Sewer quickly scoped the sewer and informed my neighbor that the break was the cities responsibility. WHAT?!!!?! Like no way! Sewer Friendly could have totally closed this sale and scored a 15k sewer project. They did the right thing and told my friends the next steps. Sewer Friendly provided the copy of the sewer scope and even gave them the cities email to send the scope. The city quickly responded and was scheduled for 2 business days out. My friends are being charged nothing from Friendly or the City. After being in the industry for 30 years, this is an extraordinary company and experience. If I have any more customers with a right of way break, I will only refer them to Sewer Friendly. Clearly they value honesty, integrity, values, and good customer experience above making a pretty penny! The money comes second! Thank you Sewer Friendly! read more

We had a big job for Sewer Friendly and they did a great job. We didn't get competing bids because when there was sewer line repair on our house upon purchase and we sought bids from local companies, including a local West Seattle business (where we're located), folks were quite unreliable and only Sewer Friendly followed through on exactly their word, executing on the cheapest of multiple possible options (the cheapest option definitely made the most sense here in context). We called them out to sleeve our entire side sewer line: over 200 feet! Rick took the time to help me understand the scope of the work and our options when he came out for the quote and was very knowledgeable on some potential issues in our sewer line we saw in the scope. The crew (Greg, James, and Johnny) got the work completed with only one additional day from our original rough expectation (6 days versus 5 days), which is pretty impressive given the crummy weather and the fact that 3 holes had to be dug and later filled, including one in concrete in a small street. There was no issue with inspection, holes were filed in very nicely, and they even covered the hole in our lawn with some sod because filling it in ended up leaving an ugly square in our yard otherwise (probably due to wild animals messing with the dug up grass). Thanks to Rick's detailed discussion with me upfront, there were no surprises in the work done and no unexpected work I had to be charged for. The only minor criticism I have is that the person at the office that worked with me on the quote wasn't with the company a month later when work began (I chose the timeline to be a month out for unimportant reasons), and so there was some confusion between the work order and my original discussions with that individual on work to be done because there were several versions of their quote that had been produced in that original discussion. To their credit, the owner (can't recall her name) and Elliott were very easy to reach over the phone and respected all the original terms and quoted pricing without fuss, which I had email records of. Everyone from the front office to the crew was very professional and the crew was generally diligent about wearing a mask whenever I came out to talk to them. Oh, and while they were out here Rick came out and helped me troubleshoot a tricky clogged drain in our laundry room. Excellent customer service the whole way. Would certainly work with Sewer Friendly again, but hopefully this fix is permanent so I won't have to! read more

Greg, Rick, and Jason all did a great job on our sewer line. They were responsive right away, quick with their work, very friendly and professional. They educated us on what to look out for with other companies and cleaned up after themselves. Highly recommend! read more

Rick starostka helped me figure out a DIY solution for a gutter downspout for my situation!