Had used this company in the past so it was an easy decision to go with them again…read more Eli was easy to schedule with and he recommended an affordable smart lock and saved me $$. Highly recommend this company.

Eli was easy to communicate with, efficient with the locks I needed changed, flexible with timing…read moreof scheduling the work, and very kind. His price was also very reasonable. I highly recommend him.

Bulent was upfront on his pricing, communicative, fast and did exactly what he said he was going to…read moredo. We would work with him again.

Wow! I used Yelp AI to find a locksmith and it was an amazing experience…read more We needed a deadbolt lock replaced at our home and I had been putting off this task for quite a while. Finally it was time to do something. I was sitting at a car dealership waiting for my car to be serviced and I had Yelp find me a locksmith. Within a just a few minutes I had responses from two locksmiths. Star Locksmiths, Bulent, was reasonably priced and at my home the next morning. The install was quick and he rekeyed the lock to match our existing keys. He even adjusted the handle for the regular lock (below) so the cold air wouldn't come through between the door and the door frame. We were really pleased and will use Star Locksmiths again. Thank you!

Found him on ChatGPT this morning because my front door knob did not work and the door did not…read moreclose, ChatGPT explained to me what kind of lock I had and recommended City Locksmith out of Brookline along with Yelp and Google. I called Ray from City Locksmith and expected to wait cause it's Sunday. However, he said he said he would be out in 30 minutes which I doubted it and I'm fact he arrived in 30 mins. He not only fixed it but also saw the paint on the whole side of the door was scraped. Ray the locksmith also found a nail at the side of the door that was blocking the closing of the door. With my permission, Ray also removed the nail and shaved the top of the door. Additionally, he noticed the latch plate on the side of the door that was sticking out and he fixed that by receding and now my door can also be closed with just 1 finger. To say the least, I'm extremely happy with ChatGPT and Ray who came out to West Roxbury and fixed my door to my satisfaction at a reasonable price.

I was desperate to find a locksmith who could liberate my ebike from a pretty hefty U-Lock. I had…read morelost my only key along with some other bike keys on the weekend ...after searching everywhere I had been on my bike on Saturday. No luck. Ray - owner and expert locksmith - made room for me in his busy day this morning and with a powerful angle saw, he went to work on it. It took 4 cuts to free the strong lock and it involved a 20 minute recharge for his battery. While I will have to replace the lock, there really weren't any options. it was an older lock and the paperwork - if I even saved it, had long since disappeared. I highly recommend this operation. It delivers!

I was locked out of my condo and went to yelp to look up a locksmith. Mike got right back to me…read moreand sent Alex in 25 minutes who was soooo nice and got the door open in minutes. They charged a reasonable price given they can really get any amount of money because getting back into your home is a necessity. I will contact them again if I need this kind of service. There is no need to use anyone else. Highly recommend.

Great fast service - fixed door lock late at night. Responded immediately and arrived within 30 min.read more

I broke my key off in my door and was panicking about how much it would cost to fix. I called…read morearound to a bunch of Brookline locksmiths and was quoted around $50 for a locksmith to come and fix the lock. I called Brookline Lock Company and they told me that it was easy to just take the lock off the door and bring it in and they would fix it for around $10. I went this route and brought it in. Literally 2 minutes later my lock was fixed and it only cost me $5. They then told me how to properly reinstall the lock in my door and to call them if I had any problems. These guys are friendly and are really just concerned with helping their customers out. I would definitely recommend them to anyone!

This business has been supported by the Brookline community for decades. Now they have decided to…read moregive Brookline residents the middle finger because they don't want to do residential work any longer. Their standard call-out fee is almost $300, and that's before they've done any work, and then they mark up the hardware at an extortionate rate. One of the employees told me that they do this because they don't want to do residential work. Since that is the case, they should just say so up front, instead of pretending to service the Brookline community. This is a crappy way to behave towards the community that has kept the business going for years.

Called for an apartment lockout. A contractor arrived within 20 or so minutes and had the door…read moreunlocked in under 5 minutes. Total lifesaver!

Honestly, they are really horrible with communication. I called a week ago and set up a time to…read morehave them come to do a remote on my vehicle. The day comes, and I don't hear anything from the guy I spoke to, so I messaged him at the time he was supposed to be there, to which I got back, " I can't make it, sorry. I'm stuck. With kids, sorry." I took the time off from work to meet him and didn't even get the respect of communicating he couldn't make it beforehand. The only reason I got a response was because I reached out to him. I tried communicating multiple times and was left unread. So I called again, and the woman took down my information again and said that the tech would get in touch with me. Shocker, no one ever did. I reached out to the original guy in hopes he was the one, as I really need to get this remote. He said, "I'll do it." Perfect, great. Day comes, and I messaged him in the morning to verify before I left work early again. He sent me someone else's name and number of the tech that would be doing it. So I reached out to the new guy and verified he could be there for 3 p.m. He said he could, and he actually showed up early, which I felt bad because I wasn't home right when he got there, but even he said I should have gotten a discount for making me wait so long to have this service done, but they weren't having that. I get life comes up, but lack of professionalism and courtesy is unacceptable. Being left unread and ignored for days when I was asking to have a service they provide done is just wrong. Luis was prompt and super fast, but the rest of the experience with this company was unprofessional and lacking basic human courtesy. To update my review, they had Luis messaging me to remove my review because he was worried they would fire him for a bad review, even though I specifically mentioned him being the only good part of this experience. I told him that I was going to leave my review as it wasn't against him; it was against the company for their poor handling of my situation and their lack of professionalism. I said if they would like to call me to talk to me about it, that would be completely fine. Well, they did, and the man I originally spoke with kept telling me I should remove my review because, "things happen" and I should understand. When I told him that Luis was the only good part of the interaction and that my review would remain up, he became aggressive and said, "I hope you get what is coming to you." I have never in my life had a company be so unprofessional and not only not try to fix the issue but bully me into removing my review, then take it out on the employee who actually did their job correctly. Luis had messaged me to tell me that they laid him off from the company due to bad performance. 1- That is absolutely ridiculous as he was the ONLY good part of this entire situation. 2- It is absolutely absurd to have an employee messaging a customer to have reviews taken down or changed. Have a better business practice, and you won't receive bad reviews. They should be absolutely ashamed of themselves to retaliate against a good employee for their poor business practices and unprofessionalism.

Quick respond, fast service. Not too bad with pricing either. Would recommend. Used them twice…read morealready.

I called Locked In N Out at night when I was locked out of my house. Arthur was friendly and…read moreprofessional and the price was fair. He was able to get me into my home and I was very thankful!!

Responded immediately, called when on the way. My lock was…read morenot working well, he refurbished it and got it working like new. Quick and courteous. Clean and neat. Definitely recommend.

So greatfull to Andy and Archer Lock! They respond quickly, get to work right away, and do great…read morework. Needing to change the locks on your car is never a fun place to be, but these are the people you want to call for help!

I am so very disappointed with this service. I've lived in Brookline for more than two decades and…read morealways favor small businesses in the area. I am a professional working mom and have bought products from all his store many times before. But I find the manager and perhaps owner of the store (same person) to be impossible to work with. After an incident where he said he would show up at my place for a locksmith estimate and he said he showed up rang the bell and left without attempting to call when I was sitting here waiting for him, I decided it was time to move on. Life is too difficult to be dealing with unpleasant people who seem gratified when bring very rude to others. Moving on to another locksmith and store to never come back.

High-level message: avoid them at all costs. Their locksmiths are un-knowledgeable, and they are…read morenot responsible for their work product. I had them repair my lock back in mid-September 2013. Before the locksmith left, I mentioned that the lock was loose and not smoothly locking/unlocking, and he said not to worry - they would come and fix it free whenever I needed it. The lock had issues off-and-on after that, but i never thought to call until the lock physically fell out of my door. I called them and was told that I just missed their warranty period (whether it was 1 months or 6 varied depending on who you spoke to, and I called them within 5 months...but who expects a well-installed lock to break that quickly regardless?) and they could send someone out there only if they charged me again. Upon getting another, more reputable company to come fix it, I found out the original locksmith had installed the wrong lock cylinder entirely. Impressive.

Mattie was great. Very communicative as we set an appointment, on time and great price. Explained…read morewhat he had to do to rekey the locks and set expectations (which he exceeded).

Alex was Wonderful. He did a great job and was very…read morerespectful. I Certainly will use them Again..