After more than 5 years as a loyal patron of Sevan Motorworx, I am replacing my previous 5-star review with a 1-star review.
The snakes at Sevan are "unethical, dishonest, and fraudulent", as a Google reviewer already mentioned a year ago.
During our years at Sevan, my wife and I exclusively worked with Joe and Evan (the owner). Ironically, my original review was so positive and heart-felt that it brought Joe to tears. We originally trusted Sevan: we referred numerous high-end customers to them, spent significant money restoring, maintaining, and modifying our 03 Land Rover Discovery II through their shop, and remained patient through multiple mistakes (i.e. vehicle damage during a job) and/or incidents of poor service.
Our most recent experience was the final straw.
Sevan has repeatedly disregarded a very clear request: if an aftermarket part is to be used instead of genuine OEM, we must be consulted first. We have communicated about this multiple times over the years. Despite that, Sevan has attempted to use aftermarket parts without consulting us on several occasions. In one previous case, we only discovered it way after installation - when the part caused a problem.
This most recent incident marked the third time we've had to address this issue and again make the same request. At this point, it feels like either negligence or intentional disregard for important customer preferences. This isn't the only type of customer request and preference they've repetitively ignored either.
The worst part of this situation was the audacity behind the particular part they selected. Not only was it aftermarket, but it was a cheap, low-quality option that they KNOW we would NEVER approve. We've always made it clear that genuine OEM is our preference and that we only consider aftermarket parts when they are recognized upgrades over genuine OEM - a repeated declaration which is consistent with all the genuine OEM parts and high-quality aftermarket parts they've installed for us. Instead, they chose a low-quality, budget-friendly, inferior aftermarket part for our high-quality truck (a truck they've referred to as "the nicest Disco they've worked on") - despite the fact that the genuine OEM part was available through their supplier.
Less important but still noteworthy: Sevan tried to significantly overcharge us for this low-quality part which we would NEVER let touch our truck. Other Rover specialists in the area quoted roughly one-fourth Sevan's price for the exact same cheap aftermarket part. We would've paid Sevan a 300% mark-up compared to local brick-and-mortar competitors, and a 400% mark-up compared to online retail price - all for a part that we wouldn't ever touch or look at. What's funny is that one of the competitors told us that they would never recommend those cheap, low-quality parts to us anyway - based on the preferences we mentioned. Funny how the competitor ascertained that understanding in one conversation, meanwhile Sevan was too dense and dimwitted (or too fraudulent) to understand our preferences after several years of working with us.
The overarching disappointment for us isn't even the incidents we've dealt with; it's how poorly Sevan handles the incidents. It's realizing that after years of loyalty, referrals, patience, and business, we've been consistently met with defensiveness, excuses, lack of accountability, and gaslighting during our times of disappointment - instead of being met with humanity. read more