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    Septic On Call

    5.0 (1 review)
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    4 months ago

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    One Way Septic

    One Way Septic

    4.2
    (35 reviews)

    I had them come out to pump my 1,000 gallon tank and was quoted 485 over the phone. The reason I…read morecalled them was because my bathroom had smelled a bit like sewer the last two days and then the morning I called them, the shower wasn't draining as quickly as it had. The last time we had the tank pump was 5 years ago so I figured that's what it needed. They have this bait and switch scam where they tell you it's going to be $485 to pump it but then they show up and they tell you there's an over full fee of $200 and if you happen to have any Kleenex or wipes in your septic system they charge you another $150 trash fee. So by the time you get your septic tank cleaned out it could cost you almost $1,000! They advertise $485 to get you in the door but then they jack up the price with extras. You're better off just to pay a competitor $600 and not get up charged at all. They will do everything for $600 and not add on charges. Ridiculous things. There are a lot of septic tank companies in the Atlanta and Douglasville area. Before hiring this company, please get a few estimates and don't fall for there their price. Gimmick to get them on your property. EDIT TO RESPOND TO OWNER'S COMMENT: Has there ever been a routine? $485 pumping? I can almost guarantee the answer to that question is no. You use the $485 to get people to let you come on to their property. Once you're on their property you have a $285 cancellation fee if they reject your up charges and high pricing. You've got this scam really well figured out and I hope future customers understand what you're doing. It's very obvious. In the future I will just go with the middle priced septic guy and if they try to up charge me with trash fees or digging fees or over full fees I will tell them no thank you and call the next person. I think it's very shady what you're doing with this bait and switch pricing tactic. The only reason you gave me a $50 discount is because I told you that I would have to get some more price quotes from other companies before I committed to the ​high price with the upcharges. Only then did you quickly offer me a $50 discount. I knew if I didn't accept the offer and turned him away, I would end up paying your $285 cancellation fee. So yeah you guys are cheesy as heck and it's really sad. You should be reported to the better Business bureau and probably criminally as well.

    These guys are thieves. They came to my house and couldn't find the septic tank. I had to call the…read moreprevious owner to locate it for them. After that, they still claimed they couldn't find the tank and wanted to charge $475 to use a camera to probe it. Then they asked for $1,000 more to move dirt out of the way, saying they had to hand-dig because there was a cable underneath. Their prices are outrageous and completely overcharged. They showed no real knowledge and kept adding extra charges for small things. They charge me $285.00 for cancelation.

    Septic Experts

    Septic Experts

    5.0
    (17 reviews)

    We hired Clean Works for maintenance on our septic system - we're sure glad we did. They discovered…read morea few issues that could have eventually resulted in major problems. They thoroughly explained what needed to be done, gave us a quote, and got right to work. Due to the location of the pipes and tank, the job required quite a bit of sawing and digging - work that I suspect not every septic service would do. Bobby and Triston worked hard all day. They were friendly and considerate of our property. They worked for two full days Recommendation was to replace the main water out flow pipe from the house to the septic tank. They stated the water flow was abnormally slow and eventually sewage/water would back up into our basement. To replace the main pipe they had to saw thru 5 t0 7" of patio concrete to access the pipe for replacement. They were 100% correct the pipe from the house and under the concrete slab was originally installed incorrectly and was a major issue. Billy and Tristin was totally considerate, polite and professional. Their quote for this complicated job was extremely fair. I 100% recommend them to resolve all septic or plumbing issues.

    My septic system had worked well for 18 years without inspection but I wanted the peace of mind of…read morehaving someone knowledgeable to take a look. I didn't understand the structure of my system (next to a river) that required additional tanks. The techs (Bobby and Kristen) walked me through the process and suggested adding "risers" to the system to make future maintenance easier. This required digging with shovels due to the tank's placement. They found both caps quickly, performed the inspection, added the "risers ", replaced the removed dirt All as planned and on time.

    Pumpco Septic

    Pumpco Septic

    4.4
    (37 reviews)

    Steve with Pumpco is Great! I recommend this company to anyone needing Septic help. They are…read moreprofessional and do not take advantage of customers.

    The actual business is not the one in Duluth, it is the one in Buford. Going to the website they've…read moreonly been in business three years at this location. if that is accurate the original service may have been from the one in Duluth. Five years ago, we bought our house and had it pumped just for peace of mind for moving in. We were getting an odor in our house now five years later, so of course I called them again. Upon inspection, they said there was damage to the tank and that was why we were getting the odor, and said it would be $3500 to repair. We would need to pump the tank either before or after. So I told him to go ahead and just pump it. They were here about 15 minutes pumping and charged me $450 which is their standard rate apparently. They cannot access the second lid and according to AI a septic company should pump out of both lids when they do a pumping job for 1000+ tank. Anyway, after the job was done, I paid them, actually before the job was done. I then had a Plummer inspect and said everything was in working mortar and then we located the source of the smell, which was a cut drain pipe from some flooring we had redone, and the drain pipe was never capped so the fumes were coming straight in from the septic tank into our laundry room. After a five dollar tap was put on the smell was eliminated. I then called Pumpco back again telling them that I thought it was unfair to spend 15 minutes for $450. His response was that they don't pump for less than $450, despite the fact that they did five years ago only charged me 200+ dollars because the tank didn't really need pumping. He also told me that you only have to access one lid to be able to pump a septic tank. Upon saying that I wasn't really talking to a reasonable person that was worried about future business, despite the fact that I'd love him a very positive view five years ago, it was obvious just take the money and run. I don't even need a new septic repair either as they were trying to get 3500 more dollars out of me. Originally I called about the odor, and was told they would give a free inspection. I said I would be more than happy to tip the workers for their time and had $40 in my pocket ready to do so. What I got was a whole different experience. I'm not saying they're an accurate about being able to pump from one tank instead of both lids, which one was inaccessible. So make your own decisions. I'm just sharing this so that you can be aware. Just be cautious. In my mind, for 20 minutes of time and hooking up a hose to a tank shouldn't have cost me more than 200- $250. That's just my opinion and that's all it is. And it's just a two person home and probably didn't need it anyway.

    Septic On Call - septicservices - Updated July 2026

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