Dylan was our technician came to fix or RINNAI THANKLESS water heater. He was thorough answered my questions and appear to be very knowledgeable about the functionality of the unit. Prices were affordable. I would definitely recommend using this company again. Just to know I've had other plumbers came out and claim they could service the water heater, but you shouldn't let anyone without a certification and a special training with RINNAI, work on your water heater. Ms. Lancaster. read more

Josh was professional, honest and personable. He diagnosed the problem and even after I had signed a more expensive estimate, when he found the problem could be solved for less he let me know. Fast, efficient, and extremely knowledgeable. Highly recommended. read more

TLDR: I would not hire this company. Not only am I very disappointed with the diagnosis process and the repair that did not address the issue that I called them for but also with the failure of their management to address my concerns. I called Plumbing Express to investigate and resolve a water leak in my kitchen ceiling. The leak was directly below my master bathroom toilet, which my sister and I had already narrowed down by tapping on the kitchen ceiling downstairs while listening upstairs, where the sound was clearly strongest near the master bathroom toilet. The technician briefly inspected both bathrooms but focused on my sister's bathroom on the opposite side of the house after noticing a damp sponge under the toilet tank. My sister explained the sponge was there because she sprays and cleans the toilet regularly, not because of a leak. The plumber then cut open the kitchen ceiling drywall, stated the leak was coming from the water supply line from my sister's toilet, and performed a complete toilet tank rebuild for $450. After the repair, he gave me a card for a company that performs restorations and recommended I call them to inspect for subfloor damage. When that restoration company arrived, they immediately stated there was no way the ceiling leak could have originated from the secondary bathroom because of the location and no evidence of water stains. They recommended another plumber and a leak detection company come out to find the leak before they performed any work. I contacted a second plumber, who agreed the leak was much more likely connected to the master bathroom toilet directly above the leak area. Finally, I hired a leak detection company, and they also confirmed the leak aligned with the master bathroom location, not the secondary bathroom Plumbing Express repaired. At this point, three separate professionals have stated the leak could not have originated from the bathroom Plumbing Express serviced. I paid $450 for a repair that did not address the actual problem I originally called about. In Response to Ty G: Your response is totally incorrect. I would not have called the second plumber and the leak detection company if your recommended restoration company had not told me that the leak was not identified. The pictures taken are of the secondary bathroom not the master as we discussed in our phone call. It is totally "disingenuous" for you to now state that the master toilet was the issue. This validates everything I thought about your company. Others beware! read more

Do yourself a favor and NEVER use this company. The tankless water heater descaling service is a SCAM! My water heater kept giving error code of blockage, and I had to reset it every other day. The tech Anthony recommended descaling. I was charged close to $900 for diagnosing the water heater and descaling it. It only took him 5 min to set up the descaling, the rest of the time was just waiting for the heater to flush itself. My water heater gave the same error code the same night. I called Plumbing Express again. Another tech came, he said he couldn't find anything wrong, he said maybe due to strong wind. He just hit the reset button, which I knew to do it myself. I called Plumbing Express again. This time they didn't come, and gave me $2,000 quote to repair the piping and all that. I debated for a long time between repairing and replacing the whole system (my system was only 5 years old). I decided to call another plumbing company for second opinion. They came and found the inlet water filter being extremely dirty and blocked. They cleaned it, and now my water heater is working like new again, and the new plumbing company charged me less than $100. Cleaning the filter was supposed to be part of the annual maintenance descaling that I paid Plumbing Express to do, which they obviously didn't do and I paid $900 for. They even mis-diagnosed and wanted me to fix the whole plumbing system for $2-3k. It is insane! Another issue was during the first appointment of fixing my water heater, I also asked Anthony to look at my shower faucet because it didn't control temperature very well. It was working fine besides the temperature part. He unassembled it to look inside. He said the cartridge needs to be replaced. He had to look for it and would call me back. Anthony put the shower faucet back. The same day when I used the shower, I turned the faucet and it fell off. It was very obvious that Anthony assembled it incorrectly. He came back and couldn't put it back because the parts inside broke already. He said he would call me back about replacement quote. Never called me back. I had to call office multiple times. After that, they said the faucet is too old, there is no replacement part, I would have to replace my entire master shower system. Not only Plumbing Express didn't fix my shower faucet, they completely broke it. They turned a simple problem into something they would cost me tens of thousands of dollars to fix. Now I'm still living with my faucet broken off and still trying to figure out a way to fix it without breaking my bank. read more

Josh did an excellent job replacing a pressure reducing valve. Would definitely hire them again.

They are a capable, licensed service that will fix your plumbing problems correctly if you are in a pinch. However, due to the scheduling delays and higher-than average pricing, the overall experience was just okay. read more

Excellent service. Very efficient and affordable. Dylan explained everything and looks like the repair is working well!

Dylan came out to troubleshoot an issue we've been having intermittently with getting lukewarm water from our hot water faucet. He examined our setup and explained his thought process behind his diagnosis. He quickly put in a fix and left his information in case what he put in didn't fix things for us long term (as what we've been experiencing has been on and off). We've been using Plumbing Express for all our plumbing needs for three years now and couldn't be happier with their service. Their technicians are courteous, knowledgeable, and provide quality work. read more

Friendly and prompt service when the irrigation problem reappeared, fixed at no extra charge

Rod did an amazing job. He was very reliable and professional. He was here at 9:30 and stayed until 6:30. He made sure I had running water before he left. read more

We called on a Monday night and they were here Tuesday morning! We had Daniel P., and he was very friendly, thorough, and explained everything! He did a great job and we had a wonderful experience with Jimmy sands the company! read more

Daniel was great. Our sewer line in the back yard dimpled due to the previous owns building a patio on top of it. Daniel came in, gave us an estimate for rerouting the line instead of ripping up the patio, and got the work done. The price was very competitive, Daniel and his team were knowledgeable and professional, and the job got done when they said it would be. 10/10 experience during what was a very crappy time for me and my family. read more

Good work but too expensive. Could have gotten it down for $300 but it cost $500. Had to bite the billet since I was in a hurry. The problem was just a broken flange on the toilet. 15 min total work. Got charged as if I am paying fie repair and replacing the toilet. That sucked. read more

This morning I Found water gushing from a pressure escape valve on the water heater. Turned off the main water valve and looked for a plumber. The first one I called said it would be tomorrow afternoon before someone could get here. Then I called Plumbing Express. They scheduled a service call for between 2:00 & 4:00 today. They called a bit later and said they could come earlier! Daniel diagnosed the problem ( a stuck relief valve) repaired it quickly. Very fast and polite! We paid only for the service call. Would use them again! read more

I have found my forever plumber. I had Plumbing Express repipe my home a few years ago. I recently reached out; because, I thought I had a plumbing issue developing. Fortunately, I did not. The service technician Dylan was outstanding. He calmed my and my husband concerns and provided a plethora of information. I no longer have to worry about finding a good plumber. Dylan will be my go to plumber every time. read more

Dylan provided excellent service from start to finish. He explained every part of the process and answered all my questions.

They did a good job fixing my bathroom sink faucet where I could not get the old unit out. They were able to remove it and install the new one quickly. It was a little more than I expected, but I'm not an expert on these projects. Probably several $100 just to show up. He worked pretty hard on the project. Much appreciated. I'd call them again! read more

Installed our new AC quickly and professionally. Friendly, efficient, and great pricing -- definitely 5 stars!

I asked them to come out because I was having trouble relighting my pilot light. I admit I heard gas the 2nd try and was a little nervous. I asked how much they charged to come out it was 65.00 and if something was wrong it would go towards parts. They came out it lit immediately. Didn't even discuss or look at why it might have shut off. He went to truck got credit card charger left my home in under 10 minutes. Charged 187.00 dollars. They were nice right? They didn't say I needed a new water heater? I phoned for explantion and that was the price. I noticed most the people with recommendations purchased new water heaters. According to ChatGPT and internet that is too much to pay for this service in Atlanta? read more

Excellent work, came on time and did 10/10 job! Will use for all future plumbing work.

had a bad flush problem and thought a possible drainage problem called jason and came out the same day to give a estimate instead he showed up and said i can fix this now and did and charged me alot less than any other company would have please dont take my word for it read reviews read more

My water heater went out about 5 days ago. Right after my air conditioner. So between a super hot house and cold showers, I was not a happy camper. I research a lot of places for quality, affordable water heaters including the big box stores. Dylan from Plumbing Express came out, gave me an estimate which at the time I thought was high (about $1200), until doing my research. In the end I hired them to do it. It turns out that their water heaters are professional grade and are of superior quality to the best available in the box stores. Dylan was super professional and installed my heater in no time, made sure there were no leaks and in a hard to get to space, as I have a 1940s bungalow. Afterwards he even called a service to dry out my waterlogged floor and they came out immediately. I recommend them to everyone! Update: New issue... cast iron drain pipe corroded and water poured out every time I used a sink. Called Plumbing Express. Anthony came the next day and replaced the cast iron pretty quickly. The price was well under $1000. He was very professional and answered all my questions. After 2 great experiences, they are now my go to plumbing company. read more

I would highly recommend this company. I had a great experience from the people on the phone to the service received by Rod. Rod was knowledgeable and helpful and listened to what we needed. He was also an extremely nice guy! I felt that we also received a fair price for job. I will use them again if we should need anything else. read more

Amazing same day Saturday service installing replacement garbage disposal I purchased!

No quote after 3 requests. Only company to charge for a quote, and then not provide one. Update: Company got in touch with me and corrected email address. Accepted estimate read more

This company was excellent! Daniel was completely exceptional in his customer service, clarity of explaining and helping us evaluate options for a complex situation. Their response time , follow up, professionalism were stellar. It was a stressful situation and we were very thankful we had someone like him/ the company, to help us resolve it. I would 100% recommend this company based on our experience. read more

The plumber Dylan was professional, knowledgeable, and resolved my leak quick. The work was

Great job! On time, professional, friendly and explained our options thoroughly. Thanks Rod! read more

Daniel did a great job of giving me best and worst case scenarios with my bathtub faucet. He found a solution quickly, which was the best case. Since he was there he also fixed the seal on the toilet and did it in a timely manner. Impressed with his professionalism and honesty. read more

The tech was very knowledgeable, polite and professional. I will definitively call them again.

$39 charge for an on-site visit just for an estimate! You must be out of your minds! That is a NO GO. Avoid these people at all costs! read more

Exceptional service I highly recommend them and will be my source for future plumbing needs.

The plumber, Rod Anderson was friendly and ready with his shoe booties. He found the problem leak quickly and knew what to do and further recommendations. I would use this service again. Thanks read more

The service and quality of work I received is exceptional. The technician found my leak and fixed it. It was not easy to find. I appreciate the hard work and diligence, as well as explaining the problem. Thank you! read more

Francisco was so great - he came to see my issue in person same day and was able to fix it over the following weekend. I was so happy I didn't have to take off work to get it done. Prices were very similar to quote and he even spent time looking around my bathroom for quick things he could fix at no extra charge. Will definitely reach out to Francisco the next time I have an issue. read more

Daniel was excellent! Great communicator and very punctual while replacing my water heater. He sent photos and explained everything clearly before completing the job. During the job, he consulted with an electrician to ensure everything was safe and done properly. read more

Rod was very professional and great at explaining the issues. Thank you plumbing express.

Great service and work. Rod is terrific. I feel very confident in recommending this company to my friends if in need of a plumber.

Plumbing Express responded in a timely manner and offered to send someone out the same day, but it wasn't necessary. Antonio came out the next morning, reviewed the issue for the call, and looked at a few other items. He priced them out and did great work. No nonsense. Would probably call for Antonio again if I need more done. Not a fan of the price, but the job was done and done well. read more

Discovered a leaking garbage disposal and called Plumbing Express, as we have had great service from them in the past. Was given a same day appointment window for the early afternoon, which I was happy about. They called me back to let me know they could arrive sooner and I agreed. Rod was punctual and professional. Assessed the situation and let me know the best solution was to replace the disposal and provided an estimate for the total price. He had a disposal in his truck and was able to complete the replacement quickly and efficiently. Price was what I was quoted and extremely pleased both with Rod and the service provided. read more