Update: the store manager emailed to apologize and offer a free makeover. However, on the day of the makeover, the consultant has no idea and asked me to purchase $50 of product as their policy. I mentioned the store manager's name and she looked completely clueless. Educate your employees please! I'm a VIB Rouge member now and I get unlimited complimentary makeovers. Called today to see if they had any openings for today. The girl put me on hold for 5 minutes and then came back and said they were all full. Didn't offer to schedule me on another date. What kind of place is this? Now I remember why I do most of my shopping online. read more

Rave for Jessica who managed to squeeze me in when I was 30 minutes late to my appointment (eeekk) thanks to my WC Dry Bar appt running so behind (ughhh...I was stressing!)! When I arrived everyone was so friendly, sweet & accommodating. Jessica glam'd me up in 30ish minutes and I feel so pretty as I prepare for my maternity photoshoot! I specifically requested to look bronzed up, not pale or ghostly, and she totally delivered. Never used my VIB benefits before (free makeover) and I'm so glad I finally did. I'll definitely be back to this Sephora for my makeover needs in the future. Thank you so much Jessica! read more

The girls that work here are either absolutely incompetent or just plain lazy. The customer service is atrocious. During the Sephora sale in April, I ordered a Lancome foundation for my mother and had it sent to her address in California. Lancome recently changed their foundation numbering/lettering, so I accidentally ordered the wrong shade for my mother. I told my mom to just go exchange it at the Broadway Plaza Sephora. My mother went to the Broadway Plaza location, 15 days after the purchase was made, with the foundation and the receipt. She needed to get a color scan and/or figure out what the correct shade is now. My mother told the employee she wanted to figure out the correct shade and exchange the foundation. First, the employee didn't want to, or said she didn't know if they could do an exchange because it was bought during the sale. What the heck does that have to do with anything? The return and exchange policy is clearly written online as well as on the back of the receipt my mother had in her hand. I've made exchanges for the same product in a different shade many times! The Sephora policy allows for returns and exchanges of items purchased online in any Sephora store within 60 days of the purchase. Apparently the women that work there don't know their own policies! The girls were being difficult about this, and were trying not to help my mother at first, with doing the color match, because of the excuse about the sale and exchanges. Then, they had to get a manager to see about exchanging it. Finally, they insisted on charging her tax despite the fact that this was an exchange - all this nonsense to get $0.23 from her! Talk about horrible customer service wasting her time and giving her grief. To top it all off they added my mother's shade/color profile in my account instead of my mother's account! This is because they, once again, wouldn't listen to her when she was saying she should give them her phone number rather than mine. Sephora employees aren't what they once were - at least not at Broadway Plaza where the customer service is at an all-time low and it takes two or three heads to equal one full brain. Imagine the time and frustration that could have been saved if they had well-trained employees, versed in store policies, that knew how to provide good customer service. read more

I needed to purchase some makeup anyway so I figured I'd take advantage of a full makeover. Pleasanton was booked so I decided to go to Walnut Creek. Carly did my makeup and she was wonderful, I would highly recommend her. She listened to all my likes and dislikes and made wonderful recommendations. Walked out of there feelin' pretty!! read more

I used to shop at this location regularly but I feel like it's either not as nice as I remember or the service isn't what it used to be. While the store is well stocked and a decent size, it doesn't do me much good to have those additional items stocked if I can't get a sales associate to help me with samples or pull more stock from the back. That said, if you are just picking something up and don't need any assistance that's less of an issue. However, I love getting product suggestions when I go to Sephora and without that interaction I may as well just shop online. read more

This location has horrible customer service. An employee literally looked passed me and asked another customer of the same race if she needed help. I was there to spend money and as a paying customer, I should of received the attention everyone deserves. I went to the Sephora at The Veranda right after and I immediately felt more welcomed and was helped right away. I was iffy about going to this location and I should've listened to my gut. They ignore POC. read more

I'm still pissed, enough to write a review. I went here to buy an eyeshadow palette for a gift for someone after they complimented me on my eye look. Made my gift giving easy! I purchased the palette and an Asian girl with highlights checked me out. Sweet as pie, super nice and chatty, and put it in a box with a gift receipt. Easy! Fun! Just what I expected from one of the happiest places on earth. (VIB Rogue for years, yo). On my way out, I noticed the becca eyeshadow palette, and it was on a flash sale, which is SO RARE for Sephora. I swatched it and the colors were so nice and creamy, I decided to get that for the person instead, and picked up 2 additional palettes for a couple friends. (Holiday shopping - done)! So I took them back up to the register, literally 5 minutes later, and had a different girl. Dark hair in a bun, and she accentuated everything with a Bitch Ass Attitude. I smiled and gave her my gift receipt, along with the VIB Rogue card, and explained I wanted to get these palettes instead. So... I was paying MORE money. And that I wanted to return original palette because I changed my mind. She held the gift receipt out in disdain and was like, where's your other receipt? Girl, I dunno, look it up with my card. Then she says, why are you returning this?! With a weird sneer. I explained again for the second time. She ROLLED HER EYES AT ME. Like, what?!? I didn't even leave the store, and wanted to spend more money. You're giving me attitude? She made a big deal about the return and I was like look, I literally just bought this 5 minutes ago. It shouldn't be this hard, also I want gift boxes. Oh now while typing this I realized I didn't get gift receipts. Ugh. Whatever. So she takes all three palettes and puts them in one big box and I was like... uh, these are three different gifts. I need different boxes. She sneers again and was like, it won't fit. They need to go in this big box. Omg. This girl. So I had her bring the original box over and guess what?! It fit. Anyone with basic geometry or a basic ability to measure with a ruler would have figured it out. She huffed and looked put out to assemble the MAGNET BOXES that pop together. The blonde manager next to her noticed and offered to help box. The diva just watched her do it. Finally she thrust my receipt at me and was clearly pissed off, and I too stalked off from register. No thank you, no goodbye, nothing. FIRST OF ALL. I'm in the service industry. (Check out bronze Beauty Lounge for a beautiful spray tan :) If you can't be at least civil - see yourself out. I don't expect people to grovel, but be pleasant back. It doesn't cost anything to be kind. I ended up talking to the store manager up front, who was very kind and appreciative of the feedback, but I still want to write this review. I'm THAT put off by the service there after the whole day went by. It was that irritating. If you have clients who are loyal and spending an obscene amount of money every year on makeup - make sure you have people in there that can make the shopping experience pleasant. read more

The only place to buy his and her Cologne and Perfume .. My favorite store by far always had a lot of options and great customer service !! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Walnut Creek, California

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I haven't stepped inside this Sephora in a while, almost a year or so. Everything's been remodeled and changed. There's a beauty studio where they can do a mini make over in 15 minutes: eyebrows, contour, eyeshadow, etc. not to mention its walk ins! I had a complimentary make over because my boyfriend got me 100$ giftcard and when I tried to use it while on vacay, it wasn't activated. Turns out, when he purchased the giftcard, they were having problems with their system so it wasn't activated. Pierre, the manager whom I spoke with was very nice and understanding. He told me about the mishap and wanted to fix the situation for me. Angela was my assigned make up artist and she knew exactly what I wanted. I was going to a wedding so I said I needed a neutral smokey eye & she did an amazing job! She was nice, funny and informative which made the session very enjoyable. I learned a few tips as well. Pierre, if you ever read this, thank you for this CM. It was the best experience ever and you really cared about your customers. Too bad you weren't working yesterday so I could of met you! Angela, thank you. Next time I come in, I would def want you to do my make up again! read more

Customer service is a hit or miss. I have shopped here twice and have gotten good service but I came in today trying to get a sample of a foundation. I decided to ask one of the employees if I can get a sample and she quickly said that she was busy so she asked another employee to help me. This employee was somewhat friendly but seemed like she was rushing to put the colors on my face. I did get my one sample but I wanted to sample another color and told me ANOTHER employee was going to get that for me. I didn't like that they kept leading me to another employee on the floor. The other time I was here, one of the women helped me look for a foundation. She stayed with me the whole time and was actually friendly. Also, the two first employees were talking through their headsets while they were with me. I understand they have to communicate, especially when it's busy. I just feel like they should pay attention to a customer when helping. This location needs some employee training because I'm not only one who feels like some of the employees are rude. I don't know if I'd come again. read more

They have cancelled my makeup appointment that I book weeks in advance for photo sessions twice. They literally call a couple hours before my appointment and leave me a voicemail saying that someone called out. They don't even try to get me in at another location. I will never book here again read more

I had an instacart order here that was kind of a lot. Cara helped me and my girlfriend find everything in under five minutes and then helped us find a new acne regiment right after. We weren't even purchasing anything for ourselves but still had the most amazing experience. Cara was literally walking faster to the items than me and I'm 6'2 with a pretty good stride lol. 100 stars read more

Some staff members are really nice and then there are some that seem like they just don't care to help. I don't know why, but every time I walk into a Sephora I'm always hesitant to ask for assistance. You'll either get someone who is over the moon to help you or someone that seems bothered/trying to avoid customers. Today I was a little annoyed as I browsed the Make Up For Ever line. I noticed the Ultra HD Pressed Powders on display, but they were out of the translucent one. Typically, the staff will check in the drawers underneath for extra inventory. I asked the lady in the front if she can help me check if they had any more in stock. She really tried to tell me "no, we've discontinued this item"...!! There's no way Sephora would ever ever ever discontinue one of their best sellers that they've had for years. Didn't believe her, but double checked online that they do still carry the product. She was nice, but just seemed lazy and needed a reason to stray away from customer service. I said forget it and bought the loose powder form instead. All it takes is ONE person to ruin your experience no matter how lovely the rest of the employees are!! read more

I love this wc store but have serious concerns about the new employees due to desperate hiring. They are misinformed about many of the products, stating that the formulas do things that are contrary to product descriptions online, and say they cannot provide samples due to rules they are all confused about because they all say and do different things depending on what day it is. Nobody wants to take beauty advice from amateurs. Nobody wants men with long dirty fingernails handling their service. I had a question about a device not a single soul in the store could answer. This eye roll is for you. read more

One of the worst Sephora I have been to. The workers must failed their customer service training. I went in as they were opening today. I was greeted by an associate. She asked me for what I was looking for and was led to the section. However, that's all she did. Didn't ask if I needed any assistance or questions. A total fail!!! If she did her job the right way and suggested products, I could have spent $300. read more

Had a make over done yesterday. Alex helped me from scratch since I don't know anything about applying foundation, primer, powder... What brush goes with what. The session lasted about an hour and she kept asking me if I will remember the steps so i asked her to write everything down for me. I tried to replicate what Alex taught me today but I need to practice more. I love going to sephora coz they have the Murad products that I use. And you accumulate points that you use to redeem samples, like lipsticks among other things. I'm saving mine for something big. They didn't have the one product I use but they helped me order it on line. So far the employees have been very helpful. read more

SEPHORA - I buy too much stuff. - Cosmetics & Beauty Supply Near Me - Walnut Creek, California

I'm really surprised to see such bad reviews of this Sephora store. I usually shop at Sephora for most of my makeup/bath products, so I'm in the store a couple times a month. I've been going to this location since I've moved to Walnut Creek over a year ago. I love all their products and especially the variety which they carry. They have a great return policy, so you can try a new product and not get stuck with it if it doesn't work for you. Whenever I've been there, someone always greets me, and usually one or two reps will ask if I need help with anything. If I have any questions, they have always answered them and have even helped me look for certain products. I also love the freebies you get with your Insider's Card (which is free!), so you get to sample new products in generally generous sizes. Last month, they had samples of Go Smile teeth whiteners and Sephora brand bodywash. Yesterday, they were giving away travel size samples of Philosophy Microdelivery face wash, under eye creams, etc. They also offer free demos of certain products. This weekend, I've signed up for a free facial and then makeup consultation! Not bad! I think there are rude people at all retail establishments, but overall this Sephora location has been a good experience for me whenever I go, and I go there a lot! read more

This store is at an outside mall. Plenty of parking. This store is huge! They also have plenty of staff working. They sell everything you can think of that has to do with makeup. Their prices are ok better then Mac. The isles are a little cramped but long. Overall worth trying since the make up is good quality. read more

The girls here are always really helpful and kind. It's like no matter how busy they are, they always find time to check on me and ask me if I need anything. I'd say the service at this location is much better than other locations I regularly frequent. It's never hard to get someone's attention to get a sample, answer questions, or grab any products that aren't already out. I also really love how they have a lot of different brands that other locations don't carry. It's like I can always find exactly what I'm looking for, plus more. read more

5 stars for Jasmine only! She was soooo sweet and still color matched me even though I had let her know I wasn't going to buy the products as I get a discount somewhere else. She was still VERY nice and welcoming and said of course she will!!! 5 star customer service for Jasmine!!! Thanks girl! read more

This store was the most depressing makeup shopping experience I've ever been to, I went inside wearing biker shorts and a cropped hoodie and was upsold to and manipulated *which i kind of noticed but shrugged off* there was this woman with GIANT almost aviator looking glasses and a short pixie cut staring at me throughout the whole time looking, * WHICH I NOTICED AND SIGNALED HER I GOT HER IDEA * had already collected multiple things until she got the courage to finally tell me to take everything out of my pockets, i'm mexican probably the only brown girl in the store except for the black woman at the cashier, I yelled for someone to assist me and help me with her harassment but everyone just stared at me like i was crazy, That was the first deliberate racist encounter I've had before hearing about Walnut Creek, very upsetting. lol zeros stars babes read more

This review maybe biased because I love Sephora. I don't know why but every Sephora I visit I always have a very good experience at the store and with staff. And I don't even expect much when I come to the store. They greeted me when I came in at this location. I circled around and a staff asked me if I needed anything which I did. One question was answered right but the second question was like so foreign. But she referred me to the manager and she knew right away what I was looking for. One thing though is that not all the staff's product knowledge that are equal. Some may know more, some less. I am a Sephora junkie. I keep up with the latest products and a subscriber. I think I look at the app every day and at least open the email they send me even if I may not read it. I'm even subscribe to Sephora Play so I get products every month. As a member you get points that you can redeem for free products. You also get birthday gifts plus other perks (free classes, shipping, special coupons, make overs) depending upon the type of membership you have. I love that a lot of the products they sell maybe pricey but they're cruelty free. Most of the products also have no pthalates, parabens, or sulfates. I've been to this store many times and my recent visit was great. These days I buy a lot of products online. But I come to the store if there's a new product I'd like to swatch or see in person. The funny thing is that I don't even wear a lot of make up and I like the no make up look. On this visit I wanted to see the container for the new Smashbox Primerizer. I got to try this in my Play box last month and I love it. There's a big prize difference in sizes online and I just had to see it in person to help me decide since it's not that cheap plus I wanted to swatch the new Too Faced gold palette. Mission accomplished and the lady that checked me out offered me some perfume samples and I didn't even ask for them. Yes! Sephora is dangerous to your budget but sometimes happiness doesn't just come from within your body, it's within Sephora too. :-) read more

I hate how I asked to get color matched to the fenty foundation. The girl literally matched the foundation to my neck and said yea it looks good, as a customer Im going to believe someone who knows about make up better yet matched plenty of people's faces! I wore the foundation the next day and my face way darker then neck! I hate having to go back and forth just to get it right the 2nd time esp as a Rouge, I feel like I'm not even getting the great customer service like I should.. what's the point of this membership. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Walnut Creek, California

The boy with the bangs and terrible attitude was the worst. He looked like he hated his life and didn't want to be there. He made me feel uncomfortable because of his bad energy and not wanting to help at all. Please fire your this person! read more

I promise myself I won't come back here, every time. They are either always understaffed/busy, or not busy but not helpful. A woman today asked if I needed help, I said yes, and she said they had stopped the product I was looking for. When I asked if there was something else she could recommend, she said I could probably find it online (this is not the case, it's discontinued everywhere) and started walking away before even finishing her sentence. Cool, appreciate the assistance. Seriously go somewhere else to buy makeup. Literally anywhere else. Disappointing and underwhelming customer service. read more

I'm a VIB Rouge member and I've never taken advantage of my membership! Finally I scheduled a 45 minute custom make over (which is free to me ) yesterday. If you're not a member, you can still have a make over as long as you purchase $50 worth of products. I had a great time and went for a dramatic look - Marychris did a great job. She taught me some tricks about eyelash application and contouring. If you shop at Sephora, it's worthwhile taking part in their membership make overs and classes. I'm definitely going back to have another! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Walnut Creek, California

I just wanted to praise your amazing employee "Taryn" she went above and beyond to help me pick out a present for my GF on our anniversary. What made this experience memorable is I had my twins with me. My son is autistic. While we were looking at perfume selections he accidentally grabbed her boob. I was immediately shocked & embarrassed (first time it had happened EVER) I apologized to her & explained my son was on the spectrum & she had something around her neck that must have caught his attention & he wanted to grab it but missed. She responded with compassion & understanding instead of being upset. The line was long & she even took me to the side & allowed me to pay with her so my son wouldn't start throwing a tantrum. It's people like her that give me hope for this world. You guys have a rock star in your hands!! Thanks again Taryn!! read more

Friendly workers. Sandy was an absolute doll. Hard to find since construction is going on. They're right next to crate&barrel and Skin17. I got a glam glow mask for my moms birthday and my mom went to put it on and it had already been used. So I came back today and Lauren was an absolute sweet heart. She exchanged it and even returned a foundation I got from a JCP Sephora (with receipts of course) Nothing but good experiences here. Thanks ladies. read more

Big thank you to Taylor! An absolutely, wonderful makeup artist. I needed a new makeup artist for my wedding at the last minute. I was nervous about going to Sephora and working with an artist who's work I've never seen. And this location is exceptionally busy and staff could easily be overwhelmed by the volume of people but Taylor was professional, friendly and knowledgeable of the products. $90 is a steal for the look she did. Love meeting other awesome, beautiful ladies named Taylor too! Her coworkers were sweet and encouraging. I was her last client of the day. She was nice enough to stay after to help me purchase a few items after my appointment. Great experience! read more

I've been to this location multiple times throughout the years especially when I grew up living in the Bay Area. I recently came here for a custom makeover appointment that I got free ($50 makeup purchase value) from my VIB Status ( Beauty Insider). The employee Jessica who did my makeover was very nice and she listened to what I wanted. I told her I'm familiar and comfortable with makeup already but I just wanted to see how someone else would do my makeup to get some new ideas. She incorporated a few products that I already own and she also brought out some new ones for me to try! I'm usually skeptical of other people doing my makeup because sometimes they don't really know what they're doing but Jessica was great! She didn't force or push any sales which I liked! I ended up buying something that she used on me anyway! Great service! I'll definitely be returning! read more

Sephora is a cosmetic specialty store chain founded 40 years ago in France. It has been in the US market since 1997 when it first opened in New York, the same year it was bought by conglomerate MHLV ( Moet Hennessy Louis Vuitton). It has over 750 stores in 17 countries. It's US headquarters are in San Francisco and there are over 70 stores in California alone, half of them inside JC Penny's. It carries over 250 brands of products, including its own private label brand. I once had an LTR with a make-up artist, so I know more about make-up than your average red-blooded, straight male, learned mostly by osmosis and proximity rather than personal experience! So eye liner versus mascara, matte vs gloss, day vs night make-up, concealer vs. rouge are not baffling terms or concepts for me, at least in theory, not hands on! The name Sephora is partly derived from the Greek word Sephos, meaning beauty, and the name of Moses' wife, Zipporah. Not a bad choice, considering most cosmetics are sold based on the idea of selling to women something between Hope, and a Miracle in a bottle to be beautiful. Genie could have been a good runner-up name, but somehow a garage door opener company grabbed that. Maybe Helen (of Troy fame), whose face launched a 1,000 ships, was on the list? How do you know whether the cosmetics are expensive or cheap? (er, I mean value priced?) .......By the color and type of clothes of the make-up artists and beauty advisors (sales people), that's how! - Black, tight fitted designer clothes are de rigueur for those at high-end department stores like Suks Fifth Avenue and Needless Markup. - Black, designer knock-offs are worn in the mid-priced department stores like Macy's. - Black H&M outfits or smocks are worn in places like Sephora. - And if they are wearing Blue, Green or Orange smocks, well, your in a drugstore like Walgreen's, Rite-Aid or Target! - If they are wearing a white smock, either you are at a more natural brand like Clinique, or you're in your doctor's office getting Botox! This location is in the suburban-swank that is the Broadway Plaza of Walnut Creek. Even though W.C. is 90% Caucasian, and the average age is close to Moses, the women working here are 20's somethings and nearly all women of color. I guess they weren't used to talking to men, because I was in a hurry and nobody asked to help me as I walked up and down the aisles looking for what I came for. Not even a free parfume sample sniff spray like at Macy's, or a free 5 minute make-over from the make-up artists so I could load up with GWP (gifts with purchase). Someone finally asked me if I needed help finding something, and I pointed to the printout from the website in my hand and said I am looking for this. They gave me a little attitiude then pointed me in the right direction. What am I doing in Sephora? Well, it was Mother's Day recently, but that wasn't the reason. My FaveRel wanted to cut her hair, and get a lighter weight Hair Turban for after a bath or shower. Sephora has a nice micro fiber one, lightweight and more absorbant than terry, but not cheap, at $20. But much better than those run of the mill cheapo turbans you get at Bed, Bath and Beyond or your local beauty supply store. BTW, people at BBandB don't wear Black. You do the math. read more

Very well staffed, stocked and easy access. Everyone was very helpful. The place was busy, yet the cashiers were efficient and timely.

My last visit ended with me walking straight out of the store mid-encounter with a sales girl as I couldn't take another second of her nasty ass attitude. Which is why if ever in need of any of Sephora's wares, I choose to sit on BART for forty minutes and make my way over to San Francisco. This being my third experience with horrible service at the Walnut Creek location, I'm so completely over it. read more

Sephora....the place I go to for the necessary tools for me to get glam. When I walk into any Sephora, my eyes glitter at the sight of color pots galore and the menagerie of multicolored glass perfume bottles that line the wall. I catch my breath to see which make up line to peruse first. After testing a few of the Stila eyeshadows, I head over behind the store to the haircare products to look for one thing I really needed: Klorane Gentle Dry Shampoo http://www.sephora.com/browse/product.jhtml?id=P261303&categoryId=B70 Okay. It's not that I don't wash my hair. My hair gets really dry and brittle easily with swimming in chlorine, heat styling, and even through regular shampooing. If I find that after a day, my roots get slightly oily, I spray this stuff on to absorb the oil and rejuvenate the bounce until my next shampoo. All natural, no chemicals, good for sensitive scalps...this product is all around good stuff. I got my bottle and headed to the cash register, where a friendly older lady told me I can redeem my Beauty Insider points for a free sample. Obviously, I couldn't resist. So along with the dry shampoo, I left with a good sized trial size of Living Proof No Frizz Styling Cream. http://www.sephora.com/browse/product.jhtml?id=P231302&categoryId=B70 The jury's still out as far as that product is concerned. Love this place, and I'll definitely find myself here again. read more

Went to this Sephora a few months ago and got some Gucci lip gloss stain. Talked to a team member for thirty minutes about the lip gloss. To make sure it would not smudge or come off when you drink or eat she said no it doesn't. She said she was in fact wearing it from the night before I was amazed at how good it looked and bought it. I didn't use it right away because I have tons of lipsticks and lipglosses. So when I went to use for the 1st time it was 3 months later and it smudged horribly and I went back to store to see if I can do anything but at that point they said it was too late to do anything. I'm not upset about it being to late I'm upset about the team member lying to me and I feel/ felt tricked into buying something that I told her I didn't want to get!! I'm upset that this store is able to lie about a lip gloss stain and not do anything about it. I know that the next time I get something I will NOT trust any of the Sephora team members. All they care about it the good review at the counter. People need to be trained in the product and not lie to customers. read more

I LOATHE THIS SEPHORA! There are no other words for it. Yes, I am from the East Bay. Yes, this Sephora is only 15min away from my house. Yes, I would rather get my ass out to downtown SF than shop at this location. Yes, the salespeople are horrible and need an attitude check. Every single time I'm here, I need to flag down someone in order to get help. It's ridiculous, I mean why are they even here if they're not even doing their job. In this economy, I'm sure there are hundreds of people out there after your job. And when I am able to flag someone down, I'm greeted with the biggest attitude ever followed by an eyeroll by someone who obviously does not want to help me. I'm not ever rude to any of them so this behavior is unwarranted. I have only been able to deduce that it's because they hate their jobs and don't want to help. It's your damn job, so deal! Like other Yelpers have stated, you practically have to dress to the nines in order to get some decent service here. But sorry Sephora, for a tshirt and jeans kind of girl like myself, you and your horrible salespeople aren't worth the extra prep time and I will gladly take my business elsewhere. read more

Horrible staff!!! My mom and I went to the Walnut Creek California store today. An employee was very rude to her when she asked if they sold Dermablend. She snapped "no we don't have that" she didn't offer to show her something else, she didn't suggest Sephora online, she just kept walking!! My mom was really shocked and upset. I begged her to tell me who the girl was so I could alert the manager but she was to embarrassed and didn't want to cause attention to herself. I was so irritated!! My mom is sweet and on vacation. How dare that rude staff ruin her experience. I put my products down and we went to Ulta. I will never shop from that location again!!!! read more

After a lackluster Sephora experience in Burlingame, I was a bit wary of stepping into another Sephora store. But my friends were in the eyeshadow mood, and so I tagged along. What a difference! Friendly and cheerful, the sales team at this Sephora willingly pointed us to teeth whitening products, blush that is applied like nail polish, and self-heating eyelash curlers. All cool stuff! And unlike the Sephora in Burlingame, we left with purchases. read more

While I am a huge fan of Sephora, I'm not a huge fan of this particular location. Don't get me wrong, I'll still shop here simply because of the cosmetics and skin care products they carry and because it's the closest Sephora location to where I live. However, their customer service leaves plenty to be desired. The level of helpfulness is totally hit or miss at this store. Some of the staff is completely friendly and willing to help you, but many others look like they're trying to avoid you like the plague, or if they do offer help, it's with a little bit of attitude. The other reason I don't like this location is because it's tiny. There is no room to maneuver in there, even on days that it's not so busy. The displays are just too close together. I'm surprised my clumsy ass hasn't broken anything in there bumping into one display or another. In short, even though I don't really like this store, I'm basically a captive audience because of the brands they sell and because I like getting Sephora Beauty Insider points to get free stuff. read more

I normally shop at the Powell Street Sephora in SF. After my experience at the Walnut Creek location today, I will continue to shop at Powell Street Sephora. The cashier (ethnic looking light olive skin, garish red lipstick and nearing 50 -- avoid her at all costs!) was impossibly rude to a customer in front of me. I believe the customer was trying to make a return. The cashier was being snooty and provoking the customer. The customer was extremely upset and ended up saying she would never shop at Sephora again! Now, I don't know how true that is, but why did the cashier allow the brouhaha to escalate to such a high level when there were customers in line watching? And why egg the customer on? Why not just solve the problem and be done? I put my purchases down and walked out of the store. Even if the customer was in the wrong, she shouldn't have been treated like a petty thief. Is this how the Walnut Creek sales associates are trained to treat all their customers, including me potentially? To "win" at any cost? No thanks. I'll stick with the much friendlier and much more professional Powell Street Sephora. read more