I'm pretty sure that Dion is the product of Merlin and a unicorn - he's magical! (I did not check to see if he pooped marshmallows and farted glitter like a real unicorn, but I wouldn't be surprised.) A true artist, and yet down to earth and friendly. My whole makeover was truly transformative! In addition to tips and tricks I was given some great suggestions for products with (surprisingly) no hard sell. Actually all of the staff were amazing that day, and they even recognized me when I came back several days later to pick up full versions of the various things that I had sampled on my first trip. It gets busy, but I had no problem getting help. If you want to do a makeover I would recommend an appointment, though. read more

I purchased the Sephora brand of eyelashes and asked if they could be applied in store by one of the makeup artists, they happily agreed. Only ask for help if you want to return twice within an hour to get them reapplied because they came loose or you like lashes with clumps of glue even after their dried. Sad face. read more

Some of these girls here are very passive aggressive. It is okay for you to spend a bunch of money here but if you do a few returns, they'll make sure to remember your face. If Sephora does not like returns, then maybe change the return policy because the way I see it, I'm not doing anything that is outside of their policy when I return items with a receipt and within their return window. Otherwise, honor it and stop being passive aggressive. Never been to a Sephora with so many passive aggressive attitude and singling customers out. I feel harassed by their attitude. I'll just take my business to Nordstrom and other Sephora stores. At least, they won't put on a smile while saying something completely passive aggressive and think that's great customer service because everyone likes to be treated that way when they spend lots of money. Sephora should offer a class on manners and customer service. read more

I love sephora. Although, the customer service here was lacking. It took like 15 mins. for them to acknowledge that I was in the store, even thought there were like two people in there. read more

This place is always crowded because it is in the middle of the downtown. I like how they are about the right size of the store, not too big not too small, and carries various brands. The workers are helpful whenever I ask for help. However, I could easily see that they do not obtain a lot of knowledge about the products. Regardless, I will still shop here and I love this place. read more

Downtown Sephora was my gateway into the World of Sephora so I can't help but love it. I have also been to the Alderwood Mall store and do like that one better. The downtown location is convenient for me (I work downtown) and I find the salespeople to be just about right in terms of helpful vs. leaving me alone. I would say they err on the side of being 'too helpful' but I'm a person that just likes to browse on my own most of the time. I would say they could keep the store a bit cleaner than they do, but that might be difficult given it's extremely high-traffic location. It feels smaller than the Alderwood Mall store, but still has plenty to choose from. Overall, I love the Sephora concept and am happy that there is a store so conveniently located for me. read more

Love, Love, Love Sephora. I give it 4 stars only because on the weekends, this place is so packed it makes Walmart look like a Mom and Pop Bookstore in Queen Anne. I love trying out new fragrances here and talking with the staff about some of the new scents coming out. Very helpful people here (on weekdays folks) and I have no problem recommending anyone to come here for their pampering or gift shopping. read more

They have the most friendly people I've ever met in a expensive store. The try me's are the best thing to ever happen in the work of make up. trying stuff on before you purchase or you can just go there and get a makeover. But it's hard for people to notice you there... read more

It's the only Sephora that I go to regularly so I can't really compare with others, but I have never had a super disappointing experience when I'm there. Actually it's always been super nice. People are always willing to help. Ryan and Alex are absolute dolls and are genius with makeup (I've gotten my makeup done there twice, to rave results). They're the guys who usually have makeup on themselves and you can see they're experts. The makeup selection is good if you're browsing, since the store is pretty small it doesn't get overwhelming. I think my only complaint is that while they carry hair products, no one seems knowledgable about it. So I'd go somewhere else for hair stuff. Also, get Christine to try out the Temptu stuff on you. She's a riot :) read more

What's not to love about this place...it's makeup for days! There are enough beauty products and colognes here to entertain a person for hours. I love that I don't have to walk through the mall to get to this Sephora location. It's the perfect downtown location in the center of everything. What I don't like is that it's smaller and a bit cramped when compared to other locations, but you'll still have a lovely experience here. Love that the staff greets you as you walk in and harasses you like crazy to assist you with your needs. Just when you think you've got some alone time, you spot that rep behind you waiting to answer your questions...love you guys for that. read more

The only thing that makes me give this location 2 stars is the helpful and very nice staff I dealt with the last time I visited. One time. Just this once. Every other visit I have made has been terrible with rude staff that could care less about your existence or feel that you are about to shoplift. Now, I don't usually dress up when I go into Sephora because when I have the chance to go, i'm just in and out because i'm with someone and I ask them to just drop me off momentarily so I can run in and out. That said, I can't leave the house without my base makeup of foundation, eyebrows, contour and mascara. My 'dress down' clothes are Chrome Hearts and Rick Owens, and whenever I go in there I get tailed like i'm going to shoot up the store. Uh? The reason i'm writing this however is not because of the uncomfortable tailing, but because of the returns. I had heard good things about the return policy, and is why I wanted to test out some items at home a few times before making a solid decision. (Since you know, trying something out at the store and actually using it - two v.different things). I usually am a fan of using Chanel, but I had decided to try a different brands powder foundation since a friend had recommended it. I bought this off of Sephora.com, and it did not work with me at all. I even tried it another time, and it just kept making me flakey and giving me a few red spots - this isn't Sephoras fault of course since I have extremely sensitive skin, and I was just glad I was able to return it to the store. Once I made it to the store, the entire place was packed, probably because of the holidays. While waiting in line I noticed a few salespeople helping specific people in the store while ignoring others, the type you wouldn't think to spend 'too much money' on looks alone, that is. Fine, whatever, it's a retail store so I understand that, but I did feel a bit uncomfortable because of it. Once I finally made it to the register, the lady helping me this day (not the good day that I give this place two stars for), the salesperson didn't seem to care about my problem, I asked if I could return the item and she said yeah it's fine, but it wasn't like she actually cared. Okay, whatever, as long as I can return the item, I guess. The transaction was completed and I went home. That's when I noticed.... why is there a charge for the item i returned? That's right. They charged me for the item I had just returned. A second charge. So not only did I not get my original payment back, but they actually charged me again for it. I didn't know that a little minus would appear if it was a refund (since i've never worked in retail in this country, so I thought the price shown was just a price being charged back onto your card). But my bank app told me otherwise. So, since it is a little out of my way to go downtown since I can't drive (not being originally from here), and have social anxiety making public transportation very difficult, I went to the website to ask if they could please help check the transaction out, or at least check my account. I assumed they could do that, if the transactions are linked to your account... but the response I got was to go to my local Sephora. Sigh. So I braved it and made my way downtown, not wanting to forget the issue before fixing it. This time I was greeted with very friendly staff members who were very helpful - not on my way in, or while looking around some before getting to the register, but only at the register. She called a manager (I believe) over who was also very friendly and helpful. They actually acted like they cared and apologized profusely for the problem. The only issue is - I heard that this 'charge instead of return' issue had happened before. 'It happens sometimes' but they don't know why. Now, I don't blame the workers for this of course (even though the previous one probably should have checked to see that there was no minus symbol that was later shown on my other two receipts I had received that day), but the company should definitely look into an issue like this if it's happened on more than one occasion!? For it to happen sometimes, must make that an issue? Anyway, I got out of there with two little face wash samples that I can't even use because they irritate my skin, and my receipts for my refund. But of course, it doesn't end there. I have not actually been refunded, and the second charge, and original charge are still there. I'm currently waiting on an e-mail from them, but the thought of having to go through getting there again and dealing with so many people again is really stressful. I've already wasted time and extra money for bus fare (albeit it not a lot, but it's the principal!) going there to fix a mistake -they- had made. I want to return another item I purchased there because of it now, but i'm afraid they'll just charge me all over again. TLDR; PLEASE CHECK YOUR RECEIPT CLOSELY TO SEE IF THE REFUND IS ACTUALLY A REFUND read more

I just discovered this review that I wrote when I first moved to Seattle and wanted to update it. I'm not sure if it is a new staff, or a change in management but I did return and shop on a regular basis. Sometimes I feel a little ignored, but when I do get attention, it is undivided. I definitely recommend, but if you need assistance, try to go on a weekday. read more

This is a favorite place of mine to go to treat myself. Rah and Tim always take good care of me. I love to go there on my lunch break or after work to try something new. They have so much fun stuff. I really like the sephora brands too, quality products at an affordable price. read more

I love it here! I love the actual store and the website! It's refreshing to be here and shop with associates that are willing to help when you need it but leave you alone when you just want to browse or if you're in a rush! I used to buy all my cosmetics at Nordstrom but most of the time I need to get help, I have to hunt someone down. Dont have that problem here =) read more

Sephora is heaven for those that crave beautifuly packaged lip gloss and sweet smelling perfume. It's much easier to navigate than any online site or department store. If you do not like bright lights and the smell of about a million perfumes, don't go in. read more

For the cosmetic junkie Sephora is the place to go after pay day. The Sephoras in the Seattle area are not that big but they have enough brands and colors to satisfy any cosmetic shopper. I usually asked for samples of foundations and skin care products since I have too many allergies. The sales people are always happy to make a sample, no questions asked. Sometimes they will make one w/out me asking for it. Sephora have the best return policy. I have returned items after using them for over a month. Sometimes it takes that long for me to realize that the product caused me to break out. I wish they have more Nars foundation colors in stock. It is hard to shop for foundation. read more

This is probably the best Sephora I've ever shopped at - I'm a VIB member so that is saying something! Jade and Dion are the two best Sephora employees I've ever met - both have infectiously positive attitudes and made my trip to the store fun, engaging and educational. If you go in to this location - definitely ask for one of them! They are both fabulous and talented. read more

Management please take notice- you are getting many negative reviews at this location. Might as well shop at another retailer - they won't help you here anymore. I have been a Sephora customer for years, but I am so tired of the lack of service at this location. I pre-researched some new products and asked an associate which one they would recommend. I literally had to color match my own foundation for over 20 min while workers were gossiping in the corner near fragrance section (I heard them) including the greeter lady with blonde hair in a ponytail. I was told someone would help me and no one came. Other customers were not being helped either. Nice try fake organizing your products instead of helping people. You all need major training and this store is becoming a dump anyway with vagrants coming into the store to do their makeup before going to score on 3rd. Never seen them sanitize testers. Take your business elsewhere. read more

What a great shop! I went there with my friend and got a makeover..they did wonderful work and didn't charge me..all I had to do was buy $50 worth of product from the store which I was going to do anyway. I love this place! read more

I had a great experience here! I was looking for a specific perfume that's stuck in my head for a whole year. I'm getting married this winter, so it seemed the right time to pick up this mystery fragrance for my wedding day! I headed to the fragrance section, and was helped by a super wonderful girl whose name I didn't catch, but she had badass purple hair & a loud, friendly personality, so I would definitely recognize her if I went in again. I asked her if she knew of a fragrance with cacao & musk notes, and she took me directly to my holy grail mystery perfume! It was Tokyo Milk's Bittersweet. She also pointed me toward the Tokyo Milk rollerball sampler pack, stocked by the checkout, that would let me try four more of their fragrances for a fraction of the cost of a full rollerball I was considering purchasing. She gave me info on the return policy (basically you can take anything back, even used) and was just generally wonderful and helpful! Thank you, I wish I had caught your name! I should add that the store was quite busy and there were other customers in the fragrance section, but she kept track of all of us and helped everyone with a smile. :) read more

The people here were so nice and helpful! Also, the selection was great, everything was stocked up and lookin good

Twice I have been in here and twice I have experienced sub-par service. The first time I brought my boyfriend along and I came into the store to browse before our dinner reservations. I found myself looking at moisturizers and a salesman with extremely overdone eyeliner came up and tried to sell me on the Perricone MD products - $150!!! He kept saying "I can take it up to the counter and ring it up for you" but I was not even the slightest interested in that product. Somebody else started looking at the product and he turned his attention to her. My boyfriend and I left. The second time, I was trying to match foundations with my undertone. I had been trying to do this for 15 minutes and nobody came up to me. A few feet away were two salesgirls who were chatting - they didn't come to offer assistance. Instead, they looked at me and kept chatting. A few minutes later, an older woman (late 50's) came and looked at the Bare Minerals too. Within a minute or two, she had a salesman come up to HER and ask to match her foundation shade. I received no service and promptly walked out having made no purchases. Service only caters to you if it looks like you'll be spending some $$$$. read more

The prices are high, but they have the best products in town. And I will say, the prices in brand are equally comparative to other local shops or department stores. They are also usually slightly cheaper than buying from an online source, since you don't have to deal with the shipping or handling. With that said, I go to this store all the time for one reason. Customer Service. From the minute I walk into the door, I am greeted. I'll walk around a bit, explore the brushes, then move on to the shadows, maybe try a few different shades on my palm. An employee will pass me to help another customer, while smiling in my direction at the same time. I'll then go over to the foundations, deciding maybe to give a new brand a shot. Indecisive with pallette choice, I ask an employee how I should select the best choice for my shade of skin. Not only do they go through detailed explanations, while taking me to the mirror and showing the many options I have depending on the mood of look I'm going for.... when I'm about to purchase, the employee says, "how would you like to take several samples home" "this way you can get a feel for the one you like most." A different visit, and the feel is the same. This time I'm purchasing some parfume and the employee goes through the different ingredients in the toillette vs. the parfume spray so I know I'm getting exactly what I want. She even goes through a little brief history of the designers' product line. Everytime I'm at the purchasing point, they smile at you. While your transaction is being made, they ask if you want anything wrapped and packaged, and they also make sure that if you needed any help you were helped. I walk out the store, and someone says "bye, see you next time," smiling. At Sephora, the employees love their job. You can tell by their demeanor. Even if they are on a commission base, it does not show. They aren't too pushy and tied to your hip. You have room to really explore and dwelve into the world of make up and skin care, while still getting the attention you deserve with some very useful help, advice, and tips. I've never left the store unsattisfied. A two thumbs up!! read more

Amazing Makeup and always amazing customer service. A little pricey but worth it for the quality. :)

I love Sephora. This is currently my go to location as I just moved out of Portland. The employees have all been pretty nice and helpful. This is a very busy location, which can get overwhelming, but the staff almost always helps me out with samples when I need them and know a lot about the products. I only wish there was a less busy location near by. read more

I was in need of new makeup . I walked in and asked to have a makeup artist help me. I was told that they could only do a lip and eye or base and blush. four people were sitting around. I told them I was planning on buying product. I was told that unless I scheduled an appointment online she could not help me. I went to Nordstrom's instead and ended up buying a new look. read more

As a makeup artist, I find that Sephora is a great store for me. You can find a wide arrange of cosmetics, perfume, skincare, haircare, makeup utensils, & etc.. You can test most of their products and there is always a makeup specialist to help you. What I like about it the most, is that you can get a sample of a product and try it out before purchasing it. There is a variety of different brands of products to choose from. So at least you have options and also what ever fits in your price range. read more

I love Sephora! I've been to this store a couple of times. It is very spacious, and well organized... so you could find what you are looking for easily. They carry all of the major brands. So it's a one stop shop. As soon as you walk in you are Greeted, and Asked to be helped. Which is great! I always go into a sephora knowing what I need, or have an idea of what I'm looking for. The girls are usually very helpful but this one particular trip the beauty advisor that helped me was a little off. I had asked her some simple questions about product placement and it seemed like her mind was not there. Like she was thinking of other things, or wasn't too sure. I totally understand if you don't know the answer, or if you're having a crazy day but please be kind to direct me to someone who will benefit my questions. I have worked in customer service for years and I understand when you're just having one of those days but be mindful that you always have to keep a professional attitude while you're at work, and especially in front of a customer. read more

Good selection but extremely frustrating service. It takes forever to get help - today I wanted some samples and I waited fifteen minutes. Finally finding someone I said I had been waiting and received no apology, instead he walked around the store expecting me to following him while his colleagues complimented him on going blond, and they chatted about hair together. Eventually after walking the entire circumference of the store he walked to the front where he said he can't give me samples without my beauty insider details. This is new so I asked if it would take more than another minute, because by now I'm super late to get my kids, and he said "well if you want to leave..." I'm a VIB but honestly at this point I am so annoyed and have been waiting so long that I just left, abandoning all the other stuff I picked out too. I'll buy the products on eBay if the service is this bad anyway. read more

hahahahaha security literally followed me or stood in areas where he was able to see me like i was stealing okay and i knew he was following me because i walked in circles and so did he thats rude completely rude yes i was carrying a big purse but that does not mean I'm gonna drop something into my bag i had my school stuff in there and came there after class i don't need your stuff ill go to a different sephora next time thanks security guard you should be making the store and its customer feel safe not stared down in such a rude and obvious way read more

I walked in while I was touring the city. I loved how big the store was and I always wanted to go in. I really wanted to get a couple new lipsticks since I hadn't treated myself in a while. I was not greeted even though multiple associates looked at me. I work in retail too and I know when associates are talking to each other about a customer who looks shady. Guess I looked shady to them and wasn't worthy of their service. I ended up in the Tarte area where I was checking out the Naughty Nudes and finally was asked if I was doing okay or needed help by Chloe, I believe that was her name (I overheard her speak into her headset saying "this is blonde haired Chloe") she was helpful. Since someone seemed to have either swiped the tester of the shade I wanted to swatch, she made me a brand new tester. I loved it so I bought it. I was still offset about the rest of the customer service representatives so I just wanted to get out. I waited in line and the young man with a the portable check out helped me check out. However, the system crashed after I put in my pin apparently and I asked if I was going to be double charged. He said I wouldn't be. But guess what? I was. I called my bank a couple days after the transaction did not fall off my statement and they said the transaction was already settled so I basically paid $40 for a $20 lipstick. I called the location just to see if there was anything they could do before I disputed the charge with my bank, and Marta said she would be happy to help me if I came back in this weekend with my statement and my receipt. The downfall is, I don't live in Seattle and it's quite a commute. I was not planning to return to that location since I felt incriminated and now I have no choice or I can wait 40-60 for my bank to go through the process of getting me my money back. read more

A strangely unpleasant young "lady" cashier informed me today that I had to wait in a line in a cordoned off area in order to be checked out. Needless to say there were no other people waiting in line and there were cashiers availible to immediatley check out my purchases. Her attitude was - to say the least- silly. A nice young man cashier saw the ridiculousness of her jack-booted orders and took care of the sale immediately. In future I'll just cross the street and shop where the service is unfaillingly good - namely Nordstrom. read more

Awful. Just plain awful. Do yourself a favor and stay away from this pit. The management is terrible. I know for a fact that they don't clean their brushes or make-up properly because I got a skin infection right after using their products. Nordstrom, which is right across the street is way better. read more

I'm not gonna lie and say that I don't love this place. At first I was completely hesitant to go in here and I still get a little freaked out by how much staffers bug you about the products. But oh the beauty crap just waiting to be dumped on your face/body/hair. Again, a quick easy way to dump a pay check. read more

went to go in to have a pair of falsies put on and the "make up artist" they had put the eyelashes on the top part of my eyeliner... had me looking like i had two pairs of eyelashes. literally put the eyelashes on my eyelid and not my lash line... glad i only had to pay for the price of the eyelashes but if i had known she was going to give me two sets of eyes i would've just applied them myself! don't go here for make up, you're better off finding a clown to help you with your night look read more

I work super close to this place, so it's convenient for me, but I DREAD going in here. Last time, I was looking for concealer, foundation, face products..so I went in, asked to be color matched and asked for help finding a good concealer. The girl, incredibly cold, color matches me and finds some concealer and puts it on quickly, like she has much better things to do than her job. It looked horrible, so I asked her if she liked any others. She put the next on..awful. Do they get any training on makeup application? Or more importantly...do they get trained on customer service?? I asked her what she thought, and she told me..maybe you should come back another time after you've thought about it.. And pretty much just walked away. (Wow, thanks) So after that experience, I dreaded going back, but I had an exchange so finally sucked it up. I go in...not one person spoke to me. No greeting, no offers for help, nothing. I had to have been in there for a good 20 minutes. Finally I find the item I was looking for and another, and go up to the register and say I wanted to exchange this for this..the girl stares at me, clearly annoyed by this horrible inconvenience. She finishes the transaction, says, here, you can just throw this stuff in the bag you already have, and that's basically it. Didn't bother to tell me about my beauty insider points, didn't bother to say anything to me actually. The people here are so rude. I'd love to know who's in charge of hiring/training, because they're clearly awful and need to be fired/trained. read more

I love Sephora, and would probably sell my first born child for the chance at an "all you can grab" 30-minute shopping spree. The one downside is their salespeople are sometimes more focused on making the sale than on really helping you out. It can be a bit tricky to find someone that really knows what they're talking about, so I often go to the make-up counters at Nordstrom to figure out what I want, and then go to Sephora when I've run out of whatever I bought at the counter. read more

Maybe I've been hard up for good beauty experiences having been relocated to PDX where there was just a JC Penny version of Sephora for most of my time here, but this location ROCKED! Tony, was my helper and she was an artist in being helpful without making me feel like I would starve her kids if I didn't buy something. I left learning more than I ever have at a Sephora, including my old fav. in SF and wishing that I lived closer so I could visit more often. If you're in town, take a peek, it's a great Sephora location, in the original Nordstrom's building. read more

Small store compared to other Sephoras but good service. Layout is tight.

Yesterday my friend and I had a wonderful Sephora experience at this store. We went into the store looking for makeup assistance and Rachel was amazing. She was attentive and so talented. It was fun to be pampered (Katie even fluffed our hair). It was unusual to find such personal attention at any store. Thank you, Rachel! read more