This location is a hit or miss when it comes to the staff and the service you receive. I came in looking for a foundation and already knew the shade I wanted after using the Sephora Match feature. The woman helping me picked out 2 additional shades just to make sure, which I appreciated. I originally thought that she'd give me a few samples to take home but due to COVID, they're unable to give samples from bottles without pumps. So she suggested to do a swatch test on my face before I buy a full bottle. This is where her "nice" attitude changed. I was planning on buying the full bottle in the shade I ALREADY knew I wanted so I declined doing a swatch test on my face. I also explained to her that I had medication on my face and didn't want further irritation. And since I know my skin best (not her lol) I knew that physically wiping off the swatch with a cotton pad would definitely cause irritation. She started questioning me like I'm stupid: "How are you going to wear this foundation if it's going to irritate your face?" "How are you going to know it's going to irritate your skin?" "What kind of medication is it?" "Is the meds strong or something?" Again, I know my skin. Not you. I told her I'm planning on wearing this for evening/ nights out (when the medication would be washed off and my face would be fresh and prepped for foundation application). She then says , "At night time?!?!?" in the most sassiest tone. As if no one wears foundation for nights out . Lol. Anyways, she then suggested to swatch on my neck which was fine. The funny thing is, the swatch we both agreed on was the shade I ORIGINALLY WANTED. I want to believe she meant well and wanted to understand my situation while making sure I get the right shade. However, she definitely could've worked on her tone/attitude and listening to the customer's concerns. I've been here many times before and the service is usually great. I guess it just depends on the day! read more

I was assisted by Lucio whom I dubbed him Lu-chee -o! And he was so warm and welcoming just like my face! He listened to my comments from before on the skin tone as this was the reason for my visit! Find a match in color tone! He was amazing as he used a milk primer to place on before applying the tarte rainforest of the sea in light med beige! He used a spackling abdvrolling motikn with his spackle brush, I think it's how you say it. Keep in mind this is my very first tine finding a color match so I'm a bit nervous! But he treated me very well! Very professional and so great instead of buying online.., I chose to buy it in store! Thank you for Lucio! Aloha! Ikaika Sarkissian! read more

See all

I had a banquet to attend in the evening after work, and I told my secretary that I looked like a mess. She told me to book an appointment at Sephora - available for a minimum purchase of $50. I scheduled a 4:00 appointment, luckily banquet was at the Ala Moana Hotel at 5:30. My makeup artist was Anne, and I loved her and the result! I enjoyed talking with her. In addition to explaining about the type of products for my skin and how to apply them, we talked about ourselves. She is an Army veteran, among other jobs, she worked at MAC as a makeup artist for two years before moving to Sephora last fall. I did not want a "prom" face but something appropriate for a anniversary gala for a hospital. I would definitely ask for her again! read more

SEPHORA - Custom Makeover with Anne - Cosmetics & Beauty Supply Near Me - Honolulu, Hawaii

TLDNR: Quinn is a 15/10 Beauty Advisor and I have so much appreciation and respect for their dedication and artistry in using makeup and skincare products. I do not use makeup, but now I'm the caretaker for my aunty and I want to help her look and feel confident. Quinn helped me learn a lot about how to help do makeup and my Aunty learned about new products that she now loves. Def will re-book again in the future! =) ***** So...what had happened was....I was helping my aunty get some advice on different beauty products and we decided to get an appointment for the 75 minute Beauty Lesson. I was a little apprehensive because past experiences when we asked for advice at other retailers and department stores had been rushed, and the employee would be a little impatient, or unnecessarily pushy with selling products or would not take my aunty's feedback into consideration when talkin about makeup. It was my 1st time at Sephora, so I wasn't quire sure what to expect. BUT then we got to our 11AM appointment and the world's kindest soul showed up with smile and a cheerful greeting to my aunty and me. Quinn was patient with Aunty who was a little shy at first, but quickly warmed up to Quinn's sincerity and enthusiasm. We got to go over all of Aunty's questions and talked about techniques on how to use new products that were introduced and sampled right then and there. It's over 5 hours later and Aunty's makeup still looks picture perfect and she says she feels "so pampered and taken care of". Seeing my aunty get the kind and respectful help she hoped for, having the quality products be available for us to purchase, and having Aunty be stoked for the rest of the day is completely worth it. Mahalo piha to Quinn for all your help and aloha. Anyone considering getting useful tips and techniques can feel confident that Sephora's Beauty Lessons are where it's at. read more

I called super last minute to make a Makeup Deluxe appointment (which is free with a $50+ purchase in-store on the same day of your appointment) and the guy who answered the phone was super nice and got me a time slot. My makeup artist was Katrina, and I at first I was intimidated because of her very bold and loud makeup, but she listened to my requests very well, even though I didn't give her much to go off of. She explained to me what she was going to do and why. I loved the way my makeup turned out, and she was super sweet and gave me free samples. She didn't seem to want to talk too much but nonetheless she was very helpful and an AMAZING makeup artist that knows what she's doing. read more

Friendly greeting in the front. I love the colors and flashy store because I can get lost down the isles of beauty products. Everyone is always super courteous and willing to help me. Of course for someone who barely wears any makeup, I need the extra help. It's ok I manage. Cashiers are great in pitching the credit card and also telling you about your rewards and what to look forward to. All around positive and friendly vibes all the time. read more

Niveen was so incredibly helpful with my aunt who is a new makeup user. She meticulously color matched, corrected, and recommended compatible formulations for her skin. Spent so much time w us and was so friendly and welcoming! read more

I am a full blown makeup junkie. I just love makeup even though I don't wear it all the time. Sometimes, I just buy it for the cool packaging. My husband says that our room looks like a Sephora with all of my makeup, haha. I've never received bad service here for all the times that I've been in. Sometimes, I get a little uncomfortable when the salespeople keep coming around asking if I need help, especially when they offer makeovers. When I go to Sephora I'm usually makeup free so that I can test out some of their stuff. I guess because I have no makeup on, they assume that I don't know how to put it on. My two favorite display cases are Urban Decay and Too Faced. They have some of the coolest makeup along with the coolest packaging. Sometimes, it can take a while for the store to receive new releases so I get it much earlier if I just order it online. When you wait in line to pay for your products, they have mini versions of things that you can try for a cheaper price than the full sized product. It's great for traveling. read more

See all

I've been into Sephora many times. Sometimes it's been great and helpful others it's been too busy and you can't find anyone to help you. Today was a good day. I walked in looking for a replacement blush. My old one was running out and had been discontinued. I needed to depend on the expertise of these beauty consultants. Thankfully they came through. When I arrive they were all very busy and I was assured by a store director that they would find someone for me soon. I patiently waited and sure enough a beauty consultant came to help me. They looked at my old blush and said they would do a color match. So they took a little foam blender and took a sample and wiped it on my hand. Then they took a sample of the suggested blush and white that on my hand. We checked to see that the colors were similar then the consultant suggested I try it on my cheeks. She was very thorough and she suggested I walk outside and look at it in the sunlight. Happy to say, yes I found a very close match and Emma very happy and satisfied customer. I was even able to buy the blush in a small travel size compact. Products are a little pricey but I'm hoping they are worth it. read more

Love this Sephora I always go right when it opens or it gets busy! Went it, redeemed my insider reward and was out the door. Fast, friendly service if you know what you want. If you need help, they are usually pretty good about helping or getting someone with more knowledge to help unless they are really busy. read more

SEPHORA - Used my insider rewards for this gift. Love amore pacific! - Cosmetics & Beauty Supply Near Me - Honolulu, Hawaii

Really pleasantly surprised by this shop. Big and packed with great beauty supplies and really helpful staff. They have lots of Charlotte Tilbury, my fave. They were pretty crowded, but still managed to get me in and out of there with reasonably little hassle and some new and interesting products I hadn't tried. read more

The people at the store are so unhelpful and had me waiting around for 20 minutes when they said it should only take two minutes definitely go to the waikiki location. I've had much better luck there read more

Huge thank you to Wade!! Sorry this review is so late but Wade saved the day and gave me the most amazing makeup look for a family photoshoot! I have honestly never felt so beautiful. Wade listened to what I wanted and executed the look perfectly. And was so nice and fun to talk to! 10/10 recommend! THANK YOU WADE!!! read more

-If you're serious about makeup, shop here. -We'll known brands are wide and varied. -Some items are Sephora exclusive. -Expensive. I think I should invest stock in these companies. -Can get crowded. You can blend right in if you don't want to be bothered. -Intimidating. I am not a makeup person so I feel out of place. -Found what I was looking for, made my purchase, and called it a successful day. read more

SEPHORA - Clinique pep-start - One for daytime, one for nighttime ($17.50 ea) 12/2017. - Cosmetics & Beauty Supply Near Me - Honolulu, Hawaii

See all

Ala Moana has some of the worst service of all Sephoras on the island. This Cashier (whom I forgot her name but will edit once I think of it) gave me so much attitude and all in the span of like 5 minutes. I went in shortly after my birthday to pick up a gift for my friend, and to get something for myself since my boyfriend gave me a gift card. It was busy, so this girl (that I don't even recall wearing the usual Sephora outfit) stepped in to ring me up. I told her I wanted my items rung up into two different transactions, and instead of listening, she casually goes, "Oh, I'm ringing you up over here." and just stood there watching me try to move my bag, wallet, and like 6 tiny individual eyeshadows over. I separated them into two piles for her for the two separate transactions I had asked for. Then as I was looking at the rewards, she rang up all of them together anyway! So I said, "Sorry, I wanted those rung up separately". She said, "What? Why?" I said, "Because one pile was for a friend and one was for me." She said, "It doesn't really matter because it'll all be on your account anyway." I said, "I also wanted to pay for mine with the gift card my boyfriend got me." I'm not even joking, this girl ROLLED her eyes and went "OOOKAAYYYYYY." I was pretty mad at this point, because it was pretty obvious she just wanted to get me out of the way and move on. She didn't ask if I wanted to use my VIB points or get my birthday gift either. She just rerang me up and I immediately left. My boyfriend even asked if I got my birthday gift because I was excitedly telling him about it earlier, and I told him, "No, because I didn't want to deal with that girl anymore. I'll just get it from Ka Makana later." Srsly guys, it's worth the drive to go to another Sephora! Between this girl and the mean Perfume lady, the gas is worth spending to have a better Sephora experience. read more

I feel like after the renovation, the store seems more crowded. Maybe it was because of all the people in the store, but there wasn't much space in the aisles. Most of the employees are nice, they greeted us and everything, but it didn't seem genuine. Anyway, I'm no beauty expert or even a moderate one, but I do wear makeup and am really trying hard to take care of my skin, so I get 75% of my beauty care from Sephora. I also like Ulta, but I'm a townie and so far, there isn't any in town! read more

Despite the new adjustments due to covid, I was extremely pleased at how helpful & informative Helena was throughout my shopping. Even though testers were off limits for customers she still tried her best to color match me w/o physical touching and answered all of my million questions & concerns.. I had told her I initially came in for a certain concealer & foundation and she did not beat around the bush as to if my skin type were compatible or not (as I've experienced not so honest answers with other Sephora employees). Overall, this was my best customer service experience at any Sephora location! Also to mention, the employees at the entrance informing customers about the new service changes were very sweet! read more

Drove 10 miles to pick up a gift for friend's birthday, arrived 10 minutes before Ala Moana Sephora closed. As I opened the door, Trent (store manager) screened at me "DON'T come in, we're closed". So I asked what time they closed? He replied "8pm", then I asked what time is now? He replied "7:50pm". Hello??? Do you know how to calculate time? Store closed at 8pm, not 7:50, if you don't want customers to come in, then set your store hours to closed at 7:50. They setup their closing time whatever they feel like it. Besides the closing time is bad, the manager Trent's customer service is horrible, no leadership and customer skills. Save my money and shopping online. read more

Helena was the most amazing person ever!!! She spent probably 2 hours with me picking out the perfect products. Everything I'd mention she knew and could even recommend better. Her customer service was OUTSTANDING. So sweet and helpful. If she isn't a manager she should definitely be promoted. She could even compare Sephora products to Mac products. I could ask her a vague question and she'd come back with the perfect product. Couldn't have asked for a better experience especially since shopping is hard during COVID. Her personality and knowledge was rare and wonderful!! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Honolulu, Hawaii

Visit here for most of your beauty needs! While they don't stock super luxury brands (la mer, armani, tom ford, chantecaille, etc) there's still a lot of other brands to choose from. The annoying thing about this store is that every time you turn a store employee will ask if you need help. For some shoppers, this may be great but honestly I like to shop in peace read more

Every time I come in my shopping experience is the same. The sales associates are definitely particular about who they're friendly to. While I'm browsing the workers will invade my space or push themselves by me to grab a product for another customer, never saying "excuse me" to get past. They just come across as very dismissive and disingenuous. read more

The reason I walked in the store was to specifically purchase a face primer I like: makeup forever... Just want to give a shoutout to Lucio who made an Urban Decay vegan foundation sample for me last time I was in the store. Lucio you are the real MVP! I don't wear too much foundation but I absolutely wanted to try something for my birthday and he color matched me with 51(?) lol I don't remember and I wish it was written on the sample lol!!!! I think I threw the little plastic baggy away. Anyway but it matched my skin great and looked really good! I appreciate you for showing me the kiehls face oil/asking me to get a Sephora credit card even though no I absolutely do not want one lol/ and advising me on lip gloss that Dragon Milk is other MVP rn. Sephora store: I gave 4 stars because this was my second trip to the store because the first time you did not have stock on the makeup forever mattifying primer I needed and for some reason couldn't get it mailed to my house because your internet was down. read more

Sephora located at the Ala Moana Shopping Center. The cosmetic shop is located on the second floor and on the mountain (mauka) side of the shopping center but facing the ocean (makai) side. To tell you the truth I'm not much for putting on makeups. I'll go for the fragrances though. I haven't shopped at Sephora personally but I did accompany individuals to the cosmetic store before. Stepping foot into Sephora for the first time I was greeted right away by the employees. Lipsticks and makeups would be on the left hand side of the store. Perfumes for women and cologne for men would be on the right hand side of the store. Beauty supplies are located towards the back end of the store. I tend to find myself trying on different fragrances that are in the women's section. Some fragrances are very strong and overwhelming while others are sweet smelling. If I ever do purchase an item from Sephora it would be one of the sweet smelling fragrances. Anything makeup is just not for me. LOL. 170/200 read more

SEPHORA - Fragrances - Cosmetics & Beauty Supply Near Me - Honolulu, Hawaii

See all

I hate leaving reviews....but today was a bit disappointing. Went in today with my mom because she wanted eye masks and lip care, but I wanted to feel the new murad product. Usually when an associate asks how you are or if you need anything and you say you don't they leave you alone...but today the girl came up few times within 5 mins kept asking what we are looking for. I politely told her we are ok because I know the products and don't have any questions. She proceeded to cut me off and started re explaining the product to my mom after she saw me explaining it. I have never been cut off by an associate before or kept being asked so many times what I need. I was upset that she was pushy. Also when another SA came up to me to say that murad was on sale, and I said thank you, but I already knew. She was so shocked I knew and before I could say anything she was like why who are you are and what do you know? I was already upset, so I didn't wanna be rude back, so I decided to know buy anything and just leave. I have always been happy coming here...now maybe I'll just stick to kahala mall's location. I send so many of my facial clients here, but I will personally go elsewhere. I hope others have a better experience than me. read more

The workers here come across as condescending. I came in yesterday and I was just trying to figure out store policies. I have the Sephora app and it kept popping up about a Sephora hair samples kit with a $35 purchase ....it pops up like every couple hours. I ask the cashier and she's like that's been out for weeks. Um maybe u should order more since the app keeps saying available. So ok I browse and find another staffer because I have a question about shipping. Instead of just clarifying she made it a really big deal ....I'm obviously not familiar with the policy that's why I'm asking you lady!!! Anyway the policy is you can order an item instore and have it shipped directly to your house for no charge. I dunno .....maybe next time I'll try pearlridge. read more

Booked an appointment for $60 face + lashes, they're a seperate purchase. I had Khristy and she was so sweet and amazing. I have a small deformity on my face which is why I have never had the confidence to get my hair or makeup done. But Khristy was welcoming and fun to talk to. My first makeup look turned out amazing! The look took an hour but it was so fun and I hope to go again next year. The cashier was also very sweet and she told me I had a birthday freebie which was cool! read more

I shop at this location for all of my makeup products. It's convenient for me since I can drop by when I have other shopping needs or when I go to the mall. I am a routine customer but honestly never felt too compelled to give this store a review... maybe because it gets crowded or service is inconsistent- the associates are sometimes helpful but other times not. My past few visits I just bought my "usual" products without asking sale associates. Then, why am I giving a 5 star review for this recent visit? I'm very satisfied with my recent visit and the help I received from Milan. He was laid back but responded to my request for a new Color IQ and answered my questions about foundation. After a quick interaction, I went back to him to ask more questions and got a great recommendation for a makeup product that I would have never thought to get on my own. He walked me to the skincare product area and Jayna helped me try the product out. The product totally met my immediate needs! I went home a happy customer and used the products right away! read more

Sometimes I feel annoyed by the beauty assistants, as they could be overly friendly. But they do have some good brands like drunk elephant, Sunday Riley, dr Denis gross. I wish they could do gwp like other companies. But good thing about Sephora is that you could try it yourself and sometime you can get some good deal like weekly wow. read more

Omg this team is so on it! Wade has been my main guy to doll me up and make me feel absolutely beautiful! He is beyond talented and just so knowledgeable about the products he uses from beauty to skincare! Leslie (the manager) she is just so helpful and so accommodating! She went above and beyond to assist me with an issue regarding their app and she was just amazing throughout the entire process! This Ala Moana Sephora team is amazing and I will be a dedicated client from here on out!!! Bravo team! read more

Absolutely love this store, everyone is so friendly. First time coming here and I've never been so welcomed before. Thank you wade for helping me. I went to Ulta and they gave me a foundation 3 times darker than me. Wade helped me out quick and informed on some make up while color matching me. Hes amazing. read more

Love this location! Every time I walk in, the employees are friendly and helpful. I made it especially difficult for them the other day when I wanted to find a dupe for a particular shade in a travel size palette without any vibrant shades in it. Three employees searched around the store for me and although they weren't successful, they found a few similar shades (I'm just really picky about this particular shade!) and one employee did give me a non-Sephora alternative to get that exact shade individually instead of in the palette, which I appreciated! Will definitely continue to frequent this store! I always try to go in the later evening hours since it's not as crowded and the checkout line isn't long. read more

I do like Sephora, but unfortunately have been disappointed with my last few trips to the Ala Moana branch. This past weekend I shopped at Sephora and didn't like the fact that I was pounced on by a make-up artist in practically every aisle that I walked. I found myself dodging the workers to try to get to my section of interest. It was quite frustrating. The cashier wasn't the friendliest either. The next time I'm out shopping for one of their products, I'll definitely make sure that I hit their Pearlridge branch instead. Service: ** Ambiance: *** Value: **** read more

My go to place for new fragrances! My bf and I have purchased colognes and perfumes from sephora multiple times since they have a such a large collection to choose from. Staff are usually attentive and friendly and ready to answer any questions about the products the store offers. I feel like this Ala Moana location has pretty much any makeup and beauty product you could possibly be looking for but, in all honesty, I rarely buy makeup so this review is based on their scent collection. The stafd made this particular cologne adventure informative and pleasant for my bf and I. We were able to narrow down our choices to three that the Sephora staff were more than happy to provide us with samples of! I didn't even know they gave out samples! I give the staff a 5 star review for awesomeness and helpfulness and the overall experience 4 stars :) read more

As many times as I have come here, I am surprised that I haven't written a review! I used to think that Sephora was a discount outlet of all things beauty and skin care - boy was I wrong. There is a whole lot to do about make-up, skin care, fragrances and beauty supplies here. Hello, my name is ______and I've just crawled out from under a GI-NORMOUS rock! And that's my excuse. Sephora is everything a girl could want! Everything featured, advertised, talked about, twittered, IG'd, vined, YouTubed and FB'd about could be found here. Things young women (ok and a few older ones too) write about in their beauty blogs are inspired by the products they see here. The Sephora reach is wide and long and does not discriminate - women young and old can find products that can accentuate their best features or camouflage a flaw in addition to addressing skin care issues ranging from skin protection to anti-aging. And its reach is NOT limited to women only. There is a small section just for men! EQUALLY important - is the presence of a storefront GREETER!! Seriously, I have used them to my advantage many a times. "Uh, excuse me...where can I find this??" They have consutants JUST for skin care as well as very knowledgeable staff on the floor that can accurately match your foundation and/or skin care product. Also, there is an interactive computer that will help match you to certain products and will give you a print out of the specific products with your concerns. It's so easy, even I could do it (seriously - it's pretty significant if I could do it - just ask my girls). I guess what I love the most about Sephora is the abundant amount of help I get from the staff here. There are so many of them that at times they are literally tripping on each other. But that's not a problem for me as long as they keep their distance and avail themselves to me when I look like I need help. That's what makes shopping here fun - no stalk like behavior from the staff and excellent customer service when you need it. If you do shop here - make sure you sign up for their Beauty Insider card. All your purchases are recorded and the monies tallied. The more money you spend the more rewards you receive in terms of samples and free products. Once you register, you even get a free birthday gift from Sephora (not significant - but nonetheless, FREE!). Also, if you should even want to try a product first before making the purchase - ask for a sample! I can't tell you how many times I have bought products only to find out that I didn't like it or it wasn't the right match, scent or something. By getting a sample you can test it out before making that purchase. I'm not a shopaholic but whenever I'm at a mall, Sephora is a must go to store for me. It's also inescapable when I have two young women shopping with me. One of them holds the Beauty Insider VIB...if that is any indication of how much time and money we have spent here. read more

Really great service and felt extra safe with all of the precautions taken for COVID! The staff was super helpful with helping me find a SPF because I'm on derm medication now, but they were all super insightful! Personal favorite team member was Elijah because he was so amazing while my sister and I were checking out! read more

The customer service I received at the Ala Moana location was exceptional!!! All of the workers were so informative and so kind! Can't thank them enough for being so helpful with finding the perfumes and cleansers I purchased! read more

This store has all the supplies to help a gal be her fab best! I'm crazy about lotions, potions & lipstick. No one can tell what a make-up ho I can be because I rarely wear it but I love it! #9/31 Yelp Review Challenge read more

Sephora is my go to store for all my makeup needs. It's not just their selection that is awesome but their service. I'm always greeted when I walk in. Most of the time, I actually don't wear makeup. I mainly wear makeup for cosplay. I'm pretty sure that most of the time that I go in, I don't look like someone that would spend money at Sephora. That has never stopped them from asking me if I need help. I'm so happy that they don't treat me like I'm not worth their time which is how Macy's makes me feel. I always feel valued and beautiful when I go to Sephora. This time I was looking for a new eyeshadow brush, a bright colorful eyeshadow palette, and face wipes. I was unable to find the wipes I was looking for and I'm sure I looked lost trying to find it. Someone came up to me and asked me if I needed help. I explained how it looked but totally forgot the brand. So she walked around half the back section to find it for me. We found it. It was clinique pep start wipes. I had totally walked right pass it while looking by myself. The other two were easy to find and I declined any help when asked by another employee. At the register, the girl complimented my bag and was very friendly. I was able to use my Beauty Insider points to get something too. I love their rewards program. Highly recommend Sephora for anything beauty related. read more

SEPHORA - My 250 points reward. - Cosmetics & Beauty Supply Near Me - Honolulu, Hawaii

See all

the staff here is always smiling and super helpful. for all the guys, reading this, if you are looking for a fragrance definitely come here because the fragrance lady was really good at helping me pick out my signature scent. tip: if you get anxious around a lot of people go to the kamakanali'i sephora because this ala moana sephora is always packed. good luck and i hope you find what u need! read more

Wow, I'm surprised by all of these not-so-great reviews. I've never been treated poorly at this location and have been coming regularly for over five years. I always find that the staff is helpful without being too pushy, and they'll check in occasionally, but they don't hover over me... which is nice :) But today was so great that I just feel the need to review and give a shout out to Michael who was a Murad rep from LA. He was so friendly and knowledgeable. His skin was to die for so naturally I probably would've bought anything he recommended LOL. Thank you for your help, Michael! Murad and Sephora are lucky to have you on their team. read more