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    The Face Shop

    4.2 (167 reviews)
    Open 10:00 am - 8:00 pm

    The Face Shop Photos

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    Toni R.

    I came here pre-covid in search of a good under eye cream. Oddly enough, the sales lady gave me a sample of the Dr. Belmeur Cica Hydro Cream. It's odd because she gave me the face cream instead of the under eye cream. Anyway, it came in a tiny container. Luckily a little goes a long way and that tiny sample lasted several months because Oahu went into lock-down due to Covid. I came back as soon as restrictions lifted, but before the second lock-down went into effect. It was during that visit when I found out that my sample was for the all-over face cream and not the under eye cream. However, since I was already using the Cica cream for my under eyes and it worked really well for me, I continued to buy the same cream even though the sales lady kept trying to convince me to buy the eye cream in conjunction with the face cream. A year later and I'm almost done with my first Cica Hydro Cream container. So, it was serendipitous when I received an email right before Memorial Day weekend advertising 20% off on their Dr. Belmeur line as well as other brands that they carry. I hightailed it to Ala Moana on Friday morning to avoid the Memorial Day crowd. They were out of the Cica Hydro Cream, but the sales lady took my information down and promised to call me once the cream is in stock again. Sadly the 20% off was only good for that weekend and will not be applied when said cream is back in stock. The reason for the 4 stars as opposed to 5 is due to the fact that I wish she would have mentioned they have other locations. Had I known there was a Face Shop closer to my house, I would have stopped by that location as well. Or, she could have offered to call the other locations to see if they had the cream in stock. I didn't realize they had multiple locations until 1 week later when I was telling my friend about my wasted trip to the Face Shop. She asked me why I drove all the way to Ala Moana when there's a face shop in Aiea. Uggh, where was the information when I needed it?!

    Jiovanni D.

    ASHLEY, YOU'RE AMAZING! I was on the hunt for a new facial moisturizer... Ashley was so nice and welcoming when I arrived. She asked me what I was looking for and I explained to her that I wanted a moisturizer but my face tends to be sensitive. She pointed me to the Gentle emulsion, which was geared towards people with sensitivity. She let me try the product and it felt nice and had a very light scent. I explained to her that I bought a skincare line from the Face Shop, a few years ago, which gave me a bad reaction. She was kind enough to make me a sample of the Gentle emulsion, that I purchased, to try at home to see if I have any reaction to it. I thought that was thoughtful and going above and beyond because she didn't have to do that. Thank you so much Ashley!

    Brian M.

    Exfoliate??....Exfoliate!!....What happens when you exfoliate? While every women knows the meaning and luckily half the guys....maybe.There are more guys who will raise their hand and go I know I know what that means!! "It means to blossom!... like a flower?' ...BAAAAP!! Wrong Dude! Wikipedia: Exfoliation involves the removal of the oldest dead skin cells on the skin's outermost surface, and has been used for many years to help maintain healthy skin. The Face Shop is located in Ward Warehouse next to Pictures Plus was first introduced to Hawaii in late of "2011" and have three locations in Honolulu. In total TFS has close to a 1000 stores around the world. Entering this immaculate,well organized store I was greeted by the three employees working with friendly smiling faces and immediately asked if I needed help. I guess the women to men ratio coming into here to must be 50:1 ,but I do know that I have fellow Male Yelpers that have written reviews for TFS and are fans of this store. The pretty staff member that helped me with all of my questions about facial care and of course those typical guy questions."Oh what does that do?" Really?? "What about this" Really?? Wowz! I'll take it! ...I'm such an easy sell. Well maybe not, but she did help me find products I came into this beautiful store for. She answered all my questions without any hesitation or doubt and yeah maybe I did leave here with an extra item or two. (Even scored some free samples) I definitely left here a little more knowledgeable about skin care products. I'm very happy I chose The Face Shop for my facial care needs and leaving here I heard all three of those pretty smiling faces say "Goodbye" and "Thank You Very Much". You have to love being on the minority end of that 50:1 and shopping here. *Don't forget to sign up for their rewards card.

    McCully shopping center next to Phuket Thai
    Lori I.

    Shhh, I just infiltrated the secret society of beautiful Korean women!!! All their beauty secrets are in this little store in the McCully shopping center. Don't be fooled by the size of the place, this store carries everything a Korean woman needs to look beautiful. WHO? This store is geared towards Korean women, or those of us who wish we had beautiful skin like them. Ever notice that the mama-sans on those K-dramas look like they are the same age as their 30 yr old daughters? Ever wonder why a certain angry Korean woman looks like she isn't a day older than 29 even though her daughter has got to be in her 20s? Ever wonder how come you never see ugly Korean women? Yeah. Me too. I think they must use some of these products... WHAT? Your'e not Korean? Neither am I, but I'm pretty close. I don't speak Korean either, except for bul go gi and bi bim bap. WHY? Because I want to have flawless skin and be all sexy and beautiful like the bitches on those K-dramas too! WHERE? McCully Shopping center, next to Phuket Thai. I usually avoid this shopping center if at all possible. But today I snuck in through their front door to check out all their secret creams, lotions, makeup, and hair products which used to be only available in Korea or online from www.thefaceshop.com up until last month. LOOK OUT FOR A SECOND STORE IN ALA MOANA LATER THIS YEAR! http://www.yelp.com/biz_photos/Cvb9KTdqJAK9aQao4ruoLA?select=vFr1LQDubCU71CA7iBbgEg HOW? These products are pretty cool. My favorite so far is the BB cream. $28 MAGIC COVER BB Cream/SPF20!! What does BB mean? I don't know because I don't know how to read Korean. Maybe Beautiful Bitch? It "covers fine skin flaws through dense coverage...and adheres to the skin to help make-up last for an extended period of time". I'm not getting any younger so I need all the help I can get. This product is AWESOME. I have huge pores, uneven skin, and (gasp!) fine wrinkles, and this cream does some magic. Choose between Light beige or Natural Beige; if you have dark/olive skin, this might be too light for you. I put my makeup on OVER this cream so it works out just fine for me. No wonder this is one of their top sellers. It's a good cream but don't expect miracles! http://www.yelp.com/biz_photos/Cvb9KTdqJAK9aQao4ruoLA?select=iYfEllqkRRm1NBSM-hUqZQ There are tons of other stuff in the store too, check it out! Oh and GUYS! There is a small section for MEN in there too!! The rest are for women: HAIR products (gels, hair sprays, wax, etc.) http://www.yelp.com/biz_photos/Cvb9KTdqJAK9aQao4ruoLA?select=zzpnvETI7VdgEcEsc5NJPg NAIL POLISH ($6) http://www.yelp.com/biz_photos/Cvb9KTdqJAK9aQao4ruoLA?select=S5XOUI6Sjwwgg8SwqxBXnA http://www.yelp.com/biz_photos/Cvb9KTdqJAK9aQao4ruoLA?select=ZM_MwRi-dOCFkINd-CJQrg FACE CREAMS and MASKS http://www.yelp.com/biz_photos/Cvb9KTdqJAK9aQao4ruoLA?select=MEw6b1O7F2JsWMlkVqSMNg HAND CREAMS http://www.yelp.com/biz_photos/Cvb9KTdqJAK9aQao4ruoLA?select=XMKwp_fwg-W3kZxSxEn9yA TOOLS (brushes, sponges, tweezers, eyebrow razors, etc.) http://www.yelp.com/biz_photos/Cvb9KTdqJAK9aQao4ruoLA?select=M3WnmSh1-GKNnv7Z0ZpfMw Don't forget to sign up for your free membership card: http://www.yelp.com/biz_photos/Cvb9KTdqJAK9aQao4ruoLA?select=PrEausZ0n1Eog_aziy3ncA This morning I bumped into a Japanese guy that keeps getting younger every time I see him. I asked him what his secret was, and he said, "I like to go to the Korean stores, they have really cool stuff in there". What a wise man. Kamsahamnida!

    The Face Shop in the McCully Shopping Center.
    Fran C.

    Yo, I don't want anyone to misunderstand me but - 1. YES, I did walk into this shop. (Only to pickup gift cards for my friends). 2. I have no clue about any of the products they sell here, nor do I care. 3. I am not one of them - "Metro-Sexual" dudes that try to pretty themselves up, or try to look like a Korean movie star. 4. No amount of crap that they sell here (could ever pretty myself up), because you can't fix ugly! Lol! Anyways.........I basically came in here to buy a few gift cards for my lady friends. And if I am correct............."chicks dig this store?" I must say, there is ample parking at the McCully Shopping Center so the access is very easy. And may I say that the girl clerk who was helping me, was very helpful in hooking me up with a few gift cards. I also wanted to say (and I don't want to sound like a perv) that she was "easy on the eyes - if you know what I mean!" Lol! But I guess if you work here, you would have easy access to their products. Lol!

    Adorable hand lotion....will definitely make my desk look cuter!
    Coreen L.

    Get ready to do your happy dance! The Face Shop has skin care, cosmetics and all kinds of other goodies -- everything seemed to be reasonable priced. A lot of items had a natural element, for example strawberry lotion or lemon face wash....and that's just the start!! And oh, by the way everything smells great!

    What I'm trying out first!
    Jules Y.

    When I started getting pimples at age 13 is about when I began to worry about my skin. I used to have those really deep ones that required shots to get rid of them and also took erythromycin (penicillin) to attack them internally! :/ Back then, my forward-thinking bff Cherilyn L. had a very serious talk with me. She sat me down & counseled me about a value that's been helpful to me for the rest of my life. What did 12-year-old (hehe) Cherilyn teach me!? :) Simply: You can change your clothing daily but you just have one skin. That said, take good care of your skin! :) I had just finished attending John Robert Powers finishing school (haha that's a whole nuther interesting story lol) when she convinced me to try using the skincare line from Shiseido, a higher-end Japanese cosmetics brand sold at then Liberty House which is now Macy's. For the most part until I had kids, I used that same Shiseido brand day after day, year after year. It smelled wonderful & kept my horrible pimples at bay. Then about 8 years after having my second son is when I began to break out as though I were a teenager. Drats! That again!? I thought pimples cease as one got older? Guess not! I've tried a few other great brands (Noevier, Peter Thomas Roth, Neutrogena) even going back to Shiseido never really finding a surefire fix. One day recently I was on Yelp searching for food lol and happened to see Kim M.'s photos + review for this place. She's part Korean & so am I so I thought, "Hey maybe that would work!" but then some other food pic caught my attention & I completely forgot all about the place until more recently when Adrienne B. checked in and "Eureka!" I laughed with happy relief! "That's that place I think I neeeed!!!" is what I thought as I rifled thru the business photos which included Malia H.'s many! That day I resolved to stop by in the evening. McCULLY SHOPPING CENTER PARKING lot fronts the shopping center. There's also parking below but bc of break-ins, ppl don't like parking below. That day was the first time I saw a security guard stationed down below. There were quite a few parking stalls there but the stalls are pretty tight. THEFACESHOP - When I reached the store, I was immediately greeted by two cheerful sales people. They inquired if I'd ever been there before to which I replied, "No, but can you tell me about your products?" One of the salesgirls took me around the store. First she asked what skin type I have then immediately proceeded to show me what would help me most. I asked about skin care, facial masks, foundations, after foundation powders, waterproof eyeliners, & dark sun spot removal & creams. She said the products they sell are all natural & do not contain harsh products that even high-end products often contain. I have an oily T-zone (forehead-nose-chin) area & my skin is more mature so she recommended I try the following items: 1) CLEAN FACE BLEMISH ZERO, CLARIFYING TONER ($21) - Use first after washing face (w/my Neutrogena facial wash that I already have at home) 2) CLEAN FACE BLEMISH ZERO, CLINIC SOLUTION ($25) - Use after (1) 3) WHITE SEED, PURE VITAMIN 10% AMPOULE ($21) - Apply just a little; contains vitamin C that naturally lightens the skin, especially sun spots! 4) NATURAL SUN, SMART HANDINESS SPF 50+ ($31) - Twist the bottom to dispense the product at top; provides smooth coverage foundation; apply w/sponge/brush 5) THEFACESHOP SKIN BRIGHTENING UV PACT ($23) - Apply w/sponge/brush 6) MASKS: Green Tea & Mung Bean for cleaning pores; Rice for brightening/whitening - Apply after (1) before (2)! 7) Spot coverage - Use the palette that contains the spot coverage & under-eye circle creams 8) Waterproof eyeliner - Very popular item. They ran out but are expecting more to come in. They carry two types, a sharpen-only type (cheaper) & a twist-up crayon (pricier but less waste bc it does not require an eyeliner sharpener) BENEFITS OF NATURAL INGREDIENTS - It'll take a couple months for my skin to express the benefits of my new skincare products & I can't wait. I'm hoping it works out! Their prices are very reasonable (cheaper than other brands) plus I REALLY like it that they use natural ingredients which are also good for the skin! TRIAL RUN/SAMPLES - They'll give you samples of products if they have it available. I was about to have dinner with a friend so I asked her to apply the foundation & powder on me so I could feel whether they worked or not. They worked well that night! The foundation wasn't too heavy & provided a smooth finish :) Customers came in to the shop often but the salesgirl stayed with me the entire time. She was really helpful & did a great job explaining each of the products & how to use them. She also helped me select the best shades for my skin tone. Thank you !! Cherilyn :) if you're reading this: Thank YOU so much for our friendship & for always taking such good care of me. ((Hugs)) to you forever! :D Yep! I'd say: Give it a whirl! :)

    Clean Face Spot Clear Intensive Patch & free White Seed Exfoliating Foam Cleanser sample

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    11 days ago

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    5 months ago

    Good products Good helpful sales people. Store is so well organized to find the right products. Sales staff very good

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    1 year ago

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    9 months ago

    What a great shop! And the two beautiful women who were working 8/26 were absolutely amazing!!! Definitely a stop when I'm on Oahu

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    6 years ago

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    2 years ago

    The clerk was a very helpful and friendly gal. She seemed like she enjoys her job and helping people. I would shop there again.

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    Page 1 of 5

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    Review Highlights - The Face Shop

    I figure that I get them some face masks and some other goodies I could find around Ward Warehouse.

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    1.5 miDowntown

    I found Dr Sanderson and his staff to be very helpful during the consultations to recommend the…read morebest treatment for my areas of concern. I recently had my under eye area treated by Dr Sanderson, and I'm just blown away by the results! I would highly recommend anyone "sitting in the fence" about getting aesthetic procedures to book a consultation with Thrive Medspa.

    I'm sitting in the chair waiting on Doctor Sanderson as I begin to draft this review (I came back…read moreto finish it a few weeks later since botox takes time to kick in). The doctor saw me 35 minutes late (as in AFTER my appointment start time, and I even checked in early) so you probably already know where this review is going! The office is nice, comfortable and clean. It's in the basement of the Island Club Spa and Fitness. I did their "Forever Young" promo which is a scam. They charge you $150 for that promo and it comes with 10 units of Botox which is not enough to actually treat an area so you end up having to add more units at $14 each which quickly adds up. I got 18 units (9 for each eye) and you get a tiny bag of sample sized products and a $50 credit for a future visit. For context, the amount of botox they advised me to get was 70-80 units which is around $980-$1,120. I didn't want to do that the first time just in case I had a bad reaction. The $150 promo is really just a bait and switch. A few noteworthy things: The office offers you a $50 credit for posting a review. I wonder if this unfairly impacts their reviews because they have a lot of positive ones. I also wonder if my 1 star review will get me a credit (if I ever go back)? I'll update later with the answer. I paid $271 for Botox and it looks like it had zero affect. There's nothing different about my eye wrinkles. (I'm writing my review 3 weeks later so yes, it's had time to "kick in"). As I mentioned they are not good about honoring appointment time so don't schedule anything if you have a hard stop afterwards. Front desk staff are friendly and helpful. Buyer beware. They have a "no refunds" policy, so if they mess you up, you're not happy or it's a total disaster... you must still pay. You also pay for a no show or last minute cancellation which is understandable but they also take your credit card number before they even book you. So you're obligated to follow through! This might be a plus if you're like me and a bit scared. Parking is a bit of a hassle in the garage. I've never seen a stall open in the outside area and I used to go to that gym.

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    Thrive Med Spa & Wellness
    Thrive Med Spa & Wellness
    Thrive Med Spa & Wellness

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    The Face Shop - cosmetics - Updated May 2026

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