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    The Face Shop

    4.2 (168 reviews)
    Closed 10:00 am - 8:00 pm

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    Toni R.

    I came here pre-covid in search of a good under eye cream. Oddly enough, the sales lady gave me a sample of the Dr. Belmeur Cica Hydro Cream. It's odd because she gave me the face cream instead of the under eye cream. Anyway, it came in a tiny container. Luckily a little goes a long way and that tiny sample lasted several months because Oahu went into lock-down due to Covid. I came back as soon as restrictions lifted, but before the second lock-down went into effect. It was during that visit when I found out that my sample was for the all-over face cream and not the under eye cream. However, since I was already using the Cica cream for my under eyes and it worked really well for me, I continued to buy the same cream even though the sales lady kept trying to convince me to buy the eye cream in conjunction with the face cream. A year later and I'm almost done with my first Cica Hydro Cream container. So, it was serendipitous when I received an email right before Memorial Day weekend advertising 20% off on their Dr. Belmeur line as well as other brands that they carry. I hightailed it to Ala Moana on Friday morning to avoid the Memorial Day crowd. They were out of the Cica Hydro Cream, but the sales lady took my information down and promised to call me once the cream is in stock again. Sadly the 20% off was only good for that weekend and will not be applied when said cream is back in stock. The reason for the 4 stars as opposed to 5 is due to the fact that I wish she would have mentioned they have other locations. Had I known there was a Face Shop closer to my house, I would have stopped by that location as well. Or, she could have offered to call the other locations to see if they had the cream in stock. I didn't realize they had multiple locations until 1 week later when I was telling my friend about my wasted trip to the Face Shop. She asked me why I drove all the way to Ala Moana when there's a face shop in Aiea. Uggh, where was the information when I needed it?!

    Jiovanni D.

    ASHLEY, YOU'RE AMAZING! I was on the hunt for a new facial moisturizer... Ashley was so nice and welcoming when I arrived. She asked me what I was looking for and I explained to her that I wanted a moisturizer but my face tends to be sensitive. She pointed me to the Gentle emulsion, which was geared towards people with sensitivity. She let me try the product and it felt nice and had a very light scent. I explained to her that I bought a skincare line from the Face Shop, a few years ago, which gave me a bad reaction. She was kind enough to make me a sample of the Gentle emulsion, that I purchased, to try at home to see if I have any reaction to it. I thought that was thoughtful and going above and beyond because she didn't have to do that. Thank you so much Ashley!

    Brian M.

    Exfoliate??....Exfoliate!!....What happens when you exfoliate? While every women knows the meaning and luckily half the guys....maybe.There are more guys who will raise their hand and go I know I know what that means!! "It means to blossom!... like a flower?' ...BAAAAP!! Wrong Dude! Wikipedia: Exfoliation involves the removal of the oldest dead skin cells on the skin's outermost surface, and has been used for many years to help maintain healthy skin. The Face Shop is located in Ward Warehouse next to Pictures Plus was first introduced to Hawaii in late of "2011" and have three locations in Honolulu. In total TFS has close to a 1000 stores around the world. Entering this immaculate,well organized store I was greeted by the three employees working with friendly smiling faces and immediately asked if I needed help. I guess the women to men ratio coming into here to must be 50:1 ,but I do know that I have fellow Male Yelpers that have written reviews for TFS and are fans of this store. The pretty staff member that helped me with all of my questions about facial care and of course those typical guy questions."Oh what does that do?" Really?? "What about this" Really?? Wowz! I'll take it! ...I'm such an easy sell. Well maybe not, but she did help me find products I came into this beautiful store for. She answered all my questions without any hesitation or doubt and yeah maybe I did leave here with an extra item or two. (Even scored some free samples) I definitely left here a little more knowledgeable about skin care products. I'm very happy I chose The Face Shop for my facial care needs and leaving here I heard all three of those pretty smiling faces say "Goodbye" and "Thank You Very Much". You have to love being on the minority end of that 50:1 and shopping here. *Don't forget to sign up for their rewards card.

    McCully shopping center next to Phuket Thai
    Lori I.

    Shhh, I just infiltrated the secret society of beautiful Korean women!!! All their beauty secrets are in this little store in the McCully shopping center. Don't be fooled by the size of the place, this store carries everything a Korean woman needs to look beautiful. WHO? This store is geared towards Korean women, or those of us who wish we had beautiful skin like them. Ever notice that the mama-sans on those K-dramas look like they are the same age as their 30 yr old daughters? Ever wonder why a certain angry Korean woman looks like she isn't a day older than 29 even though her daughter has got to be in her 20s? Ever wonder how come you never see ugly Korean women? Yeah. Me too. I think they must use some of these products... WHAT? Your'e not Korean? Neither am I, but I'm pretty close. I don't speak Korean either, except for bul go gi and bi bim bap. WHY? Because I want to have flawless skin and be all sexy and beautiful like the bitches on those K-dramas too! WHERE? McCully Shopping center, next to Phuket Thai. I usually avoid this shopping center if at all possible. But today I snuck in through their front door to check out all their secret creams, lotions, makeup, and hair products which used to be only available in Korea or online from www.thefaceshop.com up until last month. LOOK OUT FOR A SECOND STORE IN ALA MOANA LATER THIS YEAR! http://www.yelp.com/biz_photos/Cvb9KTdqJAK9aQao4ruoLA?select=vFr1LQDubCU71CA7iBbgEg HOW? These products are pretty cool. My favorite so far is the BB cream. $28 MAGIC COVER BB Cream/SPF20!! What does BB mean? I don't know because I don't know how to read Korean. Maybe Beautiful Bitch? It "covers fine skin flaws through dense coverage...and adheres to the skin to help make-up last for an extended period of time". I'm not getting any younger so I need all the help I can get. This product is AWESOME. I have huge pores, uneven skin, and (gasp!) fine wrinkles, and this cream does some magic. Choose between Light beige or Natural Beige; if you have dark/olive skin, this might be too light for you. I put my makeup on OVER this cream so it works out just fine for me. No wonder this is one of their top sellers. It's a good cream but don't expect miracles! http://www.yelp.com/biz_photos/Cvb9KTdqJAK9aQao4ruoLA?select=iYfEllqkRRm1NBSM-hUqZQ There are tons of other stuff in the store too, check it out! Oh and GUYS! There is a small section for MEN in there too!! The rest are for women: HAIR products (gels, hair sprays, wax, etc.) http://www.yelp.com/biz_photos/Cvb9KTdqJAK9aQao4ruoLA?select=zzpnvETI7VdgEcEsc5NJPg NAIL POLISH ($6) http://www.yelp.com/biz_photos/Cvb9KTdqJAK9aQao4ruoLA?select=S5XOUI6Sjwwgg8SwqxBXnA http://www.yelp.com/biz_photos/Cvb9KTdqJAK9aQao4ruoLA?select=ZM_MwRi-dOCFkINd-CJQrg FACE CREAMS and MASKS http://www.yelp.com/biz_photos/Cvb9KTdqJAK9aQao4ruoLA?select=MEw6b1O7F2JsWMlkVqSMNg HAND CREAMS http://www.yelp.com/biz_photos/Cvb9KTdqJAK9aQao4ruoLA?select=XMKwp_fwg-W3kZxSxEn9yA TOOLS (brushes, sponges, tweezers, eyebrow razors, etc.) http://www.yelp.com/biz_photos/Cvb9KTdqJAK9aQao4ruoLA?select=M3WnmSh1-GKNnv7Z0ZpfMw Don't forget to sign up for your free membership card: http://www.yelp.com/biz_photos/Cvb9KTdqJAK9aQao4ruoLA?select=PrEausZ0n1Eog_aziy3ncA This morning I bumped into a Japanese guy that keeps getting younger every time I see him. I asked him what his secret was, and he said, "I like to go to the Korean stores, they have really cool stuff in there". What a wise man. Kamsahamnida!

    The Face Shop in the McCully Shopping Center.
    Fran C.

    Yo, I don't want anyone to misunderstand me but - 1. YES, I did walk into this shop. (Only to pickup gift cards for my friends). 2. I have no clue about any of the products they sell here, nor do I care. 3. I am not one of them - "Metro-Sexual" dudes that try to pretty themselves up, or try to look like a Korean movie star. 4. No amount of crap that they sell here (could ever pretty myself up), because you can't fix ugly! Lol! Anyways.........I basically came in here to buy a few gift cards for my lady friends. And if I am correct............."chicks dig this store?" I must say, there is ample parking at the McCully Shopping Center so the access is very easy. And may I say that the girl clerk who was helping me, was very helpful in hooking me up with a few gift cards. I also wanted to say (and I don't want to sound like a perv) that she was "easy on the eyes - if you know what I mean!" Lol! But I guess if you work here, you would have easy access to their products. Lol!

    Adorable hand lotion....will definitely make my desk look cuter!
    Coreen L.

    Get ready to do your happy dance! The Face Shop has skin care, cosmetics and all kinds of other goodies -- everything seemed to be reasonable priced. A lot of items had a natural element, for example strawberry lotion or lemon face wash....and that's just the start!! And oh, by the way everything smells great!

    What I'm trying out first!

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    4 days ago

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    8 months ago

    Good products Good helpful sales people. Store is so well organized to find the right products. Sales staff very good

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    1 year ago

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    1 year ago

    What a great shop! And the two beautiful women who were working 8/26 were absolutely amazing!!! Definitely a stop when I'm on Oahu

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    6 years ago

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    2 years ago

    The clerk was a very helpful and friendly gal. She seemed like she enjoys her job and helping people. I would shop there again.

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    Page 1 of 5

    The Face Shop Reviews in Other Languages

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    Review Highlights - The Face Shop

    I figure that I get them some face masks and some other goodies I could find around Ward Warehouse.

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    Asia Pacific Aesthetics

    Asia Pacific Aesthetics

    4.4
    (356 reviews)
    0.2 mi
    $$
    20 years in business
    Luxury

    I cannot say enough wonderful things about Dr. Long and his entire team. From my initial…read moreconsultation through surgery and every post-operative appointment, I have felt supported, cared for, and completely confident that I made the right decision. At 50 years old, choosing facial surgery was a significant decision, and I spent a great deal of time researching my options. Dr. Long performed my deep plane facelift, neck lift, brow lift, upper blepharoplasty and lower blepharoplasty. I appreciated his professionalism, meticulous attention to detail, and the time he took to answer all of my questions. His staff was equally exceptional, kind, welcoming, organized, and genuinely caring throughout the entire process. I carefully followed all of the pre-operative and post-operative instructions, and my recovery has progressed exactly as expected. One thing that truly amazed me was that I had virtually no bruising after surgery. While I experienced the expected swelling, it has steadily improved each day. I am only one week post-op, and I already love my upper eyelids. Even with the remaining swelling, I can already see beautiful, natural-looking improvements. One of my favorite parts of recovery has been waking up each morning excited to look in the mirror and see more of my facial features emerge as the swelling continues to decrease. Every day I become more excited about my results. I have already returned to working remotely one week after surgery, and, if my recovery continues on its current path, I expect to be back working in the office by the end of my second or third week. During my recovery, I have made it a priority to follow Dr. Long's instructions, get plenty of rest throughout the day, eat nutritious, protein-rich foods to support healing, stay well hydrated, keep my stress level low, take walks and allow my body the time it needs to recover. Most importantly, I have absolutely no regrets. I am so happy I chose to have my surgery locally with Dr. Long rather than traveling out of state or out of the country. Before my surgery, I wondered if I needed to travel to find an exceptional facial plastic surgeon within my price range. My experience has shown me that you do not have to leave Hawaiʻi to receive meticulous surgical care and beautiful, natural-looking results. Having Dr. Long and his outstanding team nearby for follow-up appointments and ongoing care has also given me tremendous peace of mind throughout my recovery. I know I still have months of healing ahead of me, but if my results at just one week are any indication of what's to come, I couldn't be happier with my decision. I am incredibly grateful to Dr. Long and his entire staff for their skill, professionalism, compassion, and outstanding patient care. I would confidently recommend Dr. Long to anyone considering facial plastic surgery and looking for a surgeon who delivers natural-looking results while providing exceptional care every step of the way.

    SURGERY PATIENTS BEWARE…read more I deeply regret selecting Dr. Shim Ching. My experience with him and Asia Pacific was a nightmare, and a significant portion of my result is so unacceptable that I require a costly and risky revision surgery. I feel botched and mutilated. I avoid mirrors and public settings because of the effect this has on my appearance. I am deeply ashamed that I trusted this person and allowed them to do this to my body. On the day of surgery, the anesthesiologist was unaware of important medical history that I had provided to Dr. Ching's staff weeks earlier. Asia Pacific had expressly assured me that my medical history and concerns were being taken seriously. Yet, as I sat prepped and awaiting surgery, it became abundantly clear that this information had not been shared with the anesthesiologist. I then waited in the intake room for more than two hours while the anesthesiologist requested the information I had provided and reviewed it to assess surgical risk. Despite the practice's error, I had no financially viable option to cancel on the spot. Withdrawing that morning would have meant forfeiting over $40,000. I was therefore placed in the untenable position of either proceeding with surgery despite serious concerns about the handling of my medical records or losing the entire amount I had paid because of an error that was not mine. No respectable medical practice would place a patient in that position. This failure, compounded by serious deficiencies in postoperative care and communication, destroyed my trust in both Dr. Ching and his staff. Their conduct changed markedly after the practice collected my full surgical fees -- they repeatedly revealed serious deficiencies in professionalism, communication, and basic administrative competence. I recently requested a partial refund to help defray the cost of revision surgery with a different surgeon. Asia Pacific denied that request outright, without dialogue with me or any form of good-faith effort to address why I don't feel safe with Dr. Ching. Offering to revise his own work is not a reasonable solution when repeated lapses in professionalism, communication, and patient care have left me with no confidence in his judgment or ability. I strongly urge prospective patients to conduct thorough due diligence before entrusting Dr. Ching with their body, safety, and money. Do not assume that "over a million followers" is actually real, or that an expensive office is evidence of surgical competence, patient safety, or accountability.

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    Cosmetic And Laser Surgery Center

    Cosmetic And Laser Surgery Center

    4.2
    (5 reviews)
    1.5 mi

    When I look in the mirror I'm happy with my reflection but I'm reminded by those pesky lines and…read morewrinkles that another Birthday is approaching. I've had Botox and Dysport for the lines between my eyes but I had not yet ventured into the world of fillers. To fill or not to fill has been on my mind for a couple of years now and now that my 51st Birthday is approaching I felt it was time to smooth out my smile lines! I've been researching fillers for a while and calling around to find out how much this Birthday gift was going to cost me. Some places want you to come in for a consult and they do not provide you pricing over the phone. I was very pleased that not only did Dr. Herbich's office provide me information and pricing over the phone they also provide a free consultation with Dr. Herbich! The receptionist was very friendly and helpful! I was surprised to find out that the procedures that I wanted were very affordable and that Dr Herbich would be administering the injections! Affordable pricing and administered by a Plastic Surgeon!!! So of course my next question was "When is your next available appointment?" Lucky for me they were able to fit me in that same week! My appointment was yesterday and it went great! The receptionist was so friendly and helpful! When I got called back I met with Dr Herbich and we discussed my options for smoothing out my fine lines and wrinkles. He listened to what I wanted and he didn't try to oversell me, I really liked that about him!! He was easy to talk to and I felt like I was in good hands. Dr Herbich then applied a numbing cream to the areas that were going to be injected and I think that I waited for about 15 to 20 minutes for it to take effect. We then went into the procedure room. Dr Herbich injected some numbing medication in the area that I would be getting fillers injected. He then proceeded with the injections, a few manageable bee sting like injections and some barely noticeable injections and Tadah all done!! I have to go back in 2 weeks after the injections have settled in and Dr Herbich will check to see if we have obtained my desired results. I can already see a difference and I love it!! There's some bruising and swelling but that's normal and it will go away in a few days. Once I've obtained my desired results I will post before and after pictures! BONUS: I asked Dr Herbich if he offered a discount for checking in on Yelp, he said that he currently did not but that he would now offer 10% off services just for checking in on Yelp!!! Wow! Thank you Dr Herbich! I'm so glad that I did my research and found Dr Herbich! Best birthday present ever!!

    I hate the receptionist. Just don't want to do their job. Told me to google something that I told…read moreher I couldn't find it.

    Photos
    More pamphlets on provided procedures.
    More pamphlets on provided procedures.
    Lots of information on the procedures that are provided and information on medical financing.
    Lots of information on the procedures that are provided and information on medical financing.
    Take the escalator up to the elevators. Beautiful entrance!

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    Take the escalator up to the elevators. Beautiful entrance!
    Honolulu MedSpa

    Honolulu MedSpa

    4.3
    (247 reviews)
    2.3 mi
    $$

    Leilani is thee best! Not only is she so talented and gentle with my wants and needs, she is so…read moreeasy and fun to talk to, it's like a mini therapy session! Leilani is super informative and knowledgeable, she's also very thorough too! Thankful for Leilani, she gives you the autonomy to make decisions and you don't feel pressured to do more than what you want or need.

    I've been coming to HONOLULU Medspa since 2019, and while there have been many changes over the…read moreyears, one thing has remained consistently excellent - - my treatments. Janika is nothing short of a goddess with lasers! Her precision and attention to detail are unmatched. She takes the time to personalize each session, ensuring that the treatment is tailored perfectly to my skin and needs. I value and appreciate how she communicates every step with clarity and professionalism. I trust her, and only her, with my skin, knowing that I'm in the most capable hands. She's the reason I come to HONOLULU med spa for my laser treatments, one of the things I value most is that she would never recommend Something for you - - even if you think you need it - - if it's not right for your skin. She's a consummate professional, who truly cares about what's best for you. I also have to share Leilani, she's an ARNP who handles injectables. She is the absolute best of the best - -.. Not only is she the sweetest human being, but she also steps into your skin and focuses on achieving beautiful, natural results with as little product as possible. I never feel like she's selling me something, and I never have to worry that I won't look like myself. Leilani is an integral part of HONOLULU MedSpa, and she's been a huge part of allowing me to age gracefully. We all work hard and spend our hard earned money to take care of our skin, and it's definitely money well spent here. If you go to HONOLULU MedSpa, be sure to let them know Deb referred you!

    Photos
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    The most beautiful results begin with healthy skin. Nourish, restore, and rejuvenate, with our July packages of Skin Rejuvenation & IV drip.
    Build muscle and burn fat with EmSculpt, clear acne with Aerolase, and smooth wrinkles with Botox- for Dad or yourself. Save through 6/30.
    Build muscle and burn fat with EmSculpt, clear acne with Aerolase, and smooth wrinkles with Botox- for Dad or yourself. Save through 6/30.
    Flowers wilt. Confidence doesn't. We've announced our May specials early so you can spoil that specail someone who keeps it all together.

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    Thrive Med Spa & Wellness

    Thrive Med Spa & Wellness

    4.8
    (237 reviews)
    1.5 mi

    I found Dr Sanderson and his staff to be very helpful during the consultations to recommend the…read morebest treatment for my areas of concern. I recently had my under eye area treated by Dr Sanderson, and I'm just blown away by the results! I would highly recommend anyone "sitting in the fence" about getting aesthetic procedures to book a consultation with Thrive Medspa.

    I'm sitting in the chair waiting on Doctor Sanderson as I begin to draft this review (I came back…read moreto finish it a few weeks later since botox takes time to kick in). The doctor saw me 35 minutes late (as in AFTER my appointment start time, and I even checked in early) so you probably already know where this review is going! The office is nice, comfortable and clean. It's in the basement of the Island Club Spa and Fitness. I did their "Forever Young" promo which is a scam. They charge you $150 for that promo and it comes with 10 units of Botox which is not enough to actually treat an area so you end up having to add more units at $14 each which quickly adds up. I got 18 units (9 for each eye) and you get a tiny bag of sample sized products and a $50 credit for a future visit. For context, the amount of botox they advised me to get was 70-80 units which is around $980-$1,120. I didn't want to do that the first time just in case I had a bad reaction. The $150 promo is really just a bait and switch. A few noteworthy things: The office offers you a $50 credit for posting a review. I wonder if this unfairly impacts their reviews because they have a lot of positive ones. I also wonder if my 1 star review will get me a credit (if I ever go back)? I'll update later with the answer. I paid $271 for Botox and it looks like it had zero affect. There's nothing different about my eye wrinkles. (I'm writing my review 3 weeks later so yes, it's had time to "kick in"). As I mentioned they are not good about honoring appointment time so don't schedule anything if you have a hard stop afterwards. Front desk staff are friendly and helpful. Buyer beware. They have a "no refunds" policy, so if they mess you up, you're not happy or it's a total disaster... you must still pay. You also pay for a no show or last minute cancellation which is understandable but they also take your credit card number before they even book you. So you're obligated to follow through! This might be a plus if you're like me and a bit scared. Parking is a bit of a hassle in the garage. I've never seen a stall open in the outside area and I used to go to that gym.

    Photos
    Thrive Med Spa & Wellness
    Thrive Med Spa & Wellness
    Thrive Med Spa & Wellness

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    The Face Shop - cosmetics - Updated August 2026

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