Different country, needed a uhal, and I was amazed how smooth the process was through simply self…read morestorage! Had an delay that was not caused by me but the building we were moving. Was not charged extra for anything! Unbelievably surprised! Would recommend for your uhal purchases!

This company has the worst customer service ever. I had a question about the extra charges on the…read morecredit card. The rep who dealt with me was super impatient and had very bad attitude, he can't wait to give me a phone number to call without letting me finish. They couldn't care less about their customer. I wouldn't recommend this place to anyone.

I have used Public Storage located in New Westminster before and when I needed a storage facility…read moreagain, instantly thought to using Public Storage again. The main reason is the General Manager, Isabelle, is simply the best, accommodating, friendly, helpful, kind, professional and caring for all her customers to satisfying their needs and making them happy! Storage lockers have really gone up in price rentals and I'm assuming due to the aftermath of Covid, which I was shocked, yet no blame to Public Storage, so it was important for me to receiving the extra VIP service and reliability from Public Storage. General Manager Isabelle and her team are the best and I appreciate them taking good care of me and their support, thank you!

I have rented a locker here for many years. I have never had any problem with access at any time…read more The billing was professional and accurate and increases in the rate charged were infrequent and reasonable. Although I rarely needed to contact the office, when I did they were polite and helpful. I would not hesitate to recommend this public storage location.

Fantastic storage facility- great customer service. I rented a 10 x 10 storage locker here for two…read moreyears and was very pleased with the new building and security. I highly recommend them for peace of mind and lovely owners and staff.

The two young men were efficient and very patient with me while I figured out where stuff was going…read moreto go. They were careful and cheerful. A job well done!

I still try to comprehend why we went from roughly 8 hours estimate to pack and download to 13.5…read morehours. Multiply that by 250$ Kevin the owner is not good at providing proper estimates. Very polite and I am sure he will politely respond here as he did privately. The 1/2 drive charge before and after is a cost that is being added after the fact not in original discussions. (Happened both for packing and move) After my correspondence with him on the extra hours he turned the blame on me that the packing was not done right (unorganized) and the van was parked a bit further away from entry for download. As per packing, his own team were involved in packing majority of our stuff. They spent 5 hours the week before. Furthermore the big portion of our stuff was already stored in their pod since July. Yes They were still many boxes left in our house but very little furniture to move: - piano, dining table, 3 disassembled beds, 1 sofa, 1 coffee table, 2 bed side tables, 2 book shelves, one drawer, 3 chairs , one bbq , one lawn mower and one tv So I still don't get why it cost us this much time and money. Yes we were in unfortunate state that the spot in front was taken. That for sure slowed things down, but not 4-5 hours extra. Yes I made the stupid move to watch my kids around 6 pm instead of watching them for entire time so I let them do the download on their own. Did the download actually took from 3 to 8 pm no breaks?! I would like to believe they were truthful. I tried to resolve this with Kevin privately. . We ageeed that the guys worked hard and took only their claimed 30 min break! I raised the issue of lack of management and proper estimates and that needs to be fixed and for that I need to be compensated. He offered me future discount for a future move !!!! (Which basically is a very pretend polite way of dismissing me) I moved with this company 20'years ago. I was happy enough. That's why I went to them this time. But I will never recommend them again as it will turn to be very costly.

I rented a double unit for about 5 years. I live in the Central Interior of BC and I only accessed…read morethe locker a few times per year but it was often on a weekend or early on a Sunday morning. I never had any issues gaining access. The locker was always warm and dry and the buildings were clean.

Kind,helpful,informative. reasonable rates,…read moreaccessible................................

I needed somewhere to store household items while my home was for sale and staged with minimal…read morebelongings. I was able to get a locker here on very short notice, which was awesome. I was surprised how expensive it was but beggars can't be choosers. The compound is clean and well-run and I love that they sell boxes, padlocks, etc. in the office if you need them. I took advantage of that. I also love all the security measures in place. You have to punch in your personal code to enter the property, to enter your locker building, and even to exit the property. There are cameras everywhere, which means the likelihood of criminal activity on the grounds is slim. I've deducted a star because if you only need the locker for a week, they still charge you for a full month. To me, this is unethical since they are paid twice for the unit if someone else rents it during the month I already paid for. I needed the locker for 5 weeks but I'm not willing to pay for a second full month in order to keep it that extra 7 days. Instead, I brought everything back to my house rather than picking the stuff up with the moving van the following week. Such a hassle. I think this place would be perfect if they offered pro-rated rent instead of only by the month. It's just better business and makes them look cooperative and honest rather than greedy.

First the good. - clean, big lockers with high ceilings…read more The people that run this place are such busy bodys. They are always grumpy and not pleasant at all. I was having moving company pick up some furniture that I sold and they were waiting at the front for me. The grumpy old fart that works there was banging his cane on the window saying can I help you in a really confrontational way. We pay to use a locker and dont have to answer to you like our parents. I am leaving this unit as rant its a waste of money. Oh also during this process they got in their van and drove by to look what was going on. Such bad business people.

On behalf of Latincouver Cultural Business Society, I would like to say THANK YOU…read more This is amazing service and very caring about how they can help us better. We can tell the managers and the staff really trying their best. Location it is excellent, the spaces are very clean and the price works very good for a non profit like ours. We hope to continue using their storage!!

I first rented a space in 2009 and in 2016 downsized. Each…read moreowner was very helpful and the staff always friendly. I recently came to clear out and the new owner Meg was friendly and helpful as well. The conditions for the storage are excellent. I had no trouble with mold on paper or fabrics, even after years. The units are solid with no holes where things fall through to the lower level (some places have that!). I would rent with this company again. The location is also excellent for people using public transport. I did not rent a vehicle so cannot comment on that aspect.

They ripped my father off I do not recommend superself storage we were with them we rented for a…read morefew years I lost most of my goods my dad lost all his stuff they sold our storages real cheap we had four of them we became late cause my father broke his kneck in 2019 and he was paralyzed they said keep paying we won't lose our stuff that was a lie then after they sold all of it and seized it they still wanted over 12000 from my father your place should be shut down period. We lost about 40000 in rare goods. Don't rent from these thieves. You should take pictures of your goods and video if you can and if they foreclose you can estimate your value of your goods.

I would highly recommend this Storage facility. I've moved several times and always use them. I…read moreeven went out of my way to Abbotsford, just because the customer service was so good and they are fairly priced. The girls that work there are very nice and accommodating. I forgot to give my two weeks notice and they still reimbursed me ;) That's rare, and it goes along way these days! So I'm paying it forward. If you're looking for a storage facility, don't bother going anywhere else! They'll take good care of you here :)