Staff were helpful and knowledgeable! Not rush or pressured to rent at all. Entire facilities were…read morebright, quiet, and very clean, including the 3-storage units, inside and out. My friend referred me and we both got the "refer a friend deal". Thank you, Evangeline, Jasmine and Rish!

It is a well managed place, clean and safe. Prices are competitive, good location and facilities…read more recommended

open convenient hours for me. clean ,bright and secure lockers. Their rates are competitive and…read morefront desk staff pleasant,helpful and efficient. I would use them again for my storage needs.

I had my belongings in a locker for 9? months. The office staff were above and beyond helpful when…read moreI moved in. I moved out this weekend only to find most of my things (leather sofa, loveseat, new mattress) had all been chewed by rats. Many of my boxes are also all chewed, but I have not unpacked them. Insurance does not cover rodent damage. It was heartbreaking to have to take so many of my things to the dump.

Really great service, access and security. I rented in one of the non-main buildings which…read moreprovided 24/7 access to my stuff via key pad code. The facilities are always clean, the owners are really great and I've never had a single security concern. I would highly recommend them for your storage, small or large. We moved from a small locker to a mid sized one and finally a large one with no issues at all.

$49/mo for a 5x5. Plus $10 initial fee…read more Plus $10 for a lock, you can only use their special locks.

I first rented a space in 2009 and in 2016 downsized. Each…read moreowner was very helpful and the staff always friendly. I recently came to clear out and the new owner Meg was friendly and helpful as well. The conditions for the storage are excellent. I had no trouble with mold on paper or fabrics, even after years. The units are solid with no holes where things fall through to the lower level (some places have that!). I would rent with this company again. The location is also excellent for people using public transport. I did not rent a vehicle so cannot comment on that aspect.

The lady who answered was incredibly rude and dismissed my most basic question about storage and…read morevan rental. Owner Herb, if you are listening, please put your call reception staff through some basic customer service training. I was prepared to rent a van and a 5x10 locker for an extended period of time, and could not believe the rude attitude I was met with on my very first call.

I rented a double unit for about 5 years. I live in the Central Interior of BC and I only accessed…read morethe locker a few times per year but it was often on a weekend or early on a Sunday morning. I never had any issues gaining access. The locker was always warm and dry and the buildings were clean.

Kind,helpful,informative. reasonable rates,…read moreaccessible................................

Fantastic storage facility- great customer service. I rented a 10 x 10 storage locker here for two…read moreyears and was very pleased with the new building and security. I highly recommend them for peace of mind and lovely owners and staff.

The units are relatively clean at first sight but with any goods that may be precious or…read morevaluable...not recommended..small moths and pest control issues mean SEALED containers best! Available lighting inside on timers, bring battery powered lights for extended moving times. And for females and anyone concerned about their privacy , there are many rogue keys to the bathroom on site, preferably use the one adjacent to the office but beware staff laughing outside the door! Hopefully there are no rogue cameras but I don't trust the cleaning staff after breaking into the bathroom while my wife was using it, even though she declared occupied. This has been a repeat pattern with several times and other tenant complaints! The most recent was June 7 2026.

My partner and I tried to rent a storage locker for our move, and they refused us because my…read morepartner doesn't have a 'valid ID', but he does. Their 'company policy - which they couldn't fully explain the rationale behind to me, on the phone - was that they don't accept a BC Services Card as valid ID. Funny, because this is what the government of BC says about that: "A BC Services Card is government-issued ID. You can use it at places that ask for photo ID to verify your identity or age. For example, when opening a bank account." So you can open a bank account with it, but not get a storage locker here? My partner was getting the rental unit for us, and when they refused him, I rented it in my name and they called me to ask why his name was associated with it. When I tried to explain that it's for both of our belongings (how else would you book for two people under one credit card, in the first place?) the manager accused me of being shady. Wtf?! I've lived here for over 15 years and never in my life have I had to deal with someone who clearly can't see their prejudice. From what it sounds like, they judged and refused him service based on appearance and are using the 'ID policy' as a lame excuse. Would love to take my business anywhere but here. We also now have to wait 4 business days for our pre-payment(s) to be refunded. The worst experience.

I have used Public Storage located in New Westminster before and when I needed a storage facility…read moreagain, instantly thought to using Public Storage again. The main reason is the General Manager, Isabelle, is simply the best, accommodating, friendly, helpful, kind, professional and caring for all her customers to satisfying their needs and making them happy! Storage lockers have really gone up in price rentals and I'm assuming due to the aftermath of Covid, which I was shocked, yet no blame to Public Storage, so it was important for me to receiving the extra VIP service and reliability from Public Storage. General Manager Isabelle and her team are the best and I appreciate them taking good care of me and their support, thank you!

I have rented a locker here for many years. I have never had any problem with access at any time…read more The billing was professional and accurate and increases in the rate charged were infrequent and reasonable. Although I rarely needed to contact the office, when I did they were polite and helpful. I would not hesitate to recommend this public storage location.