I was moving and needed storage for the overflow furniture/boxes…read more Location is very convenient, staff are friendly and facility is very secure, safe and well-maintained, It was a good experience during a hectic time. customer service is number one, highly recommended!!!!!!

Storage for you life is great - the staff is efficient, friendly and care about their customers,…read morethe storage facility is clean and well maintained, my experience with this company has been top notch, I would recommend them to anyone looking for a storage facility.

I usually rent from U-Haul because it's easily the cheapest in town…read more One time I rented, the customer service guy took FOREVER processing our rental. We waited in line for 30 minutes then it took another 45 minutes for them to get it done. The last time, the rental process went smoothly but the truck had been broken into while we were in possession of it. Called their customer service rep about it, they tried very hard to accommodate us and get us a replacement truck but I ended up talking to 3 different people, all of whom had a different plan of attack for this problem so it was very confusing and poorly handled. In the end, we got a replacement and there was no further damage done. This last time, I needed to be able to pick up the truck an hour earlier than they opened and I was willing to pay extra for this. I called their main customer service line who said they'd send a message to the manager of the location to call me. Does the manager call? Nope. 3 days pass by and all the available rentals disappear. What annoys me is that it's not actually possible to call their direct number. All listed numbers are forwarded to their national call centre so I had to physically go to this location to try to get this done. Waste my time and in the end, screw me over. This is how to not get repeat business. I'm perfectly fine paying extra to go elsewhere.

Wow.... This place is unbelievable! We reserved a moving truck 1 week ago and was given a…read moreconfirmed truck rental. They called today.... The day before the rental and they don't have a truck to give us.... They offered us $50 buck. A sign of guilt but unhelpful. Maybe they should check out the Seinfeld skit. Worst truck rental EVER! FYI just rented a truck at Home-depot.... Half the price, unlimited Kms and they actually had a truck to rent. YES a physical truck, NOT just a fake reservation!

I had a very professional and positive experience with BigSteelBox. I would definitely recommend to…read moreothers and use them again. Best Regards, RP

When we had to suddenly empty my late mother-in-law's large, overstuffed storage room, Big Steel…read moreBox came to the rescue. When we phoned, we got a real human who was decent, knowledgeable and helpful. The cost of their largest container was 1/5 the monthly rent at the storage facility even though it held the same amount of stuff. Our container was promptly delivered. I was clean with a dark wood laminate floor. We had the option of keeping it in our yard or having it carted away to be stored in their yard in the lower mainland, where we could request it be made available on fairly short notice. We chose to keep in our yard. In either case, you use your own lock. We used it for 5 years. It kept everything clean, bug-free and rodent-free (We have a lot of rats in Steveston.) The mice had been into the storage facility we used earlier, making a bit of a mess. (Also, rodent urine and droppings, once dry can put bacteria humans can catch into the air, so best avoided.) When it came time to empty the container, a quick call to an equally pleasant Big Steel Box representative meant it was picked up when we wanted it gone. Since you pay for delivery and pick-up when you first order it, there were absolutely no added costs. An ethical company that does what it says it will. Highly recommend for moving, short term or long term storage. To me, if you don't need fast, regular access to your goods, having them store your container is a great alternative to a storage facility. Would definitely use them again.

The two young men were efficient and very patient with me while I figured out where stuff was going…read moreto go. They were careful and cheerful. A job well done!

I still try to comprehend why we went from roughly 8 hours estimate to pack and download to 13.5…read morehours. Multiply that by 250$ Kevin the owner is not good at providing proper estimates. Very polite and I am sure he will politely respond here as he did privately. The 1/2 drive charge before and after is a cost that is being added after the fact not in original discussions. (Happened both for packing and move) After my correspondence with him on the extra hours he turned the blame on me that the packing was not done right (unorganized) and the van was parked a bit further away from entry for download. As per packing, his own team were involved in packing majority of our stuff. They spent 5 hours the week before. Furthermore the big portion of our stuff was already stored in their pod since July. Yes They were still many boxes left in our house but very little furniture to move: - piano, dining table, 3 disassembled beds, 1 sofa, 1 coffee table, 2 bed side tables, 2 book shelves, one drawer, 3 chairs , one bbq , one lawn mower and one tv So I still don't get why it cost us this much time and money. Yes we were in unfortunate state that the spot in front was taken. That for sure slowed things down, but not 4-5 hours extra. Yes I made the stupid move to watch my kids around 6 pm instead of watching them for entire time so I let them do the download on their own. Did the download actually took from 3 to 8 pm no breaks?! I would like to believe they were truthful. I tried to resolve this with Kevin privately. . We ageeed that the guys worked hard and took only their claimed 30 min break! I raised the issue of lack of management and proper estimates and that needs to be fixed and for that I need to be compensated. He offered me future discount for a future move !!!! (Which basically is a very pretend polite way of dismissing me) I moved with this company 20'years ago. I was happy enough. That's why I went to them this time. But I will never recommend them again as it will turn to be very costly.

Maryam is great, very considerate and helpful, explaining the options for us and prices for each…read moreoption. Thank you.

Central location in Port Coquitlam . Easy to access. Clean facility. Friendly manager.read more

I chose to store at the Blaine Pantec Mini -Storage for it has clean units and property is secure…read more Amanda in the front office was most accommodating, though. Rental was fast and easy. Amanda took the time in cold bad weather to show us units available. We were under a time line and needed to head back to CA in a few days where we live. And the price was right. Thank you again, Amanda Ann & Ken Auburn, CA

The service is good--very responsive and consistently keeps you informed. They go above and beyond…read moreto ensure clarity, providing timely updates and valuable insights to keep you well-informed. Thank you.

There's a variety of sizes of lockers to choose from, parking stalls as well for boats and RVs and…read morethe like. It's always clean with several flatbed trolleys to assist you in transporting from car to locker. The office has pkenty of moving supplies (boxes, tape, bubble wrap, etc). The staff are always friendly and accommodating, if you want to upsize or downsize, it's no problem! They're not the cheapest storage option out there but I think they're worth it.

I stored my apartment belongings for almost a year while traveling and was very pleased with both…read morethe facilities and the high level of customer service. Very friendly team.