Carmen (and Stella!) deliver consistent, kind, top notch customer service!…read more If you're looking for personalized service on the North Shore, Lion's Gate Mini Storage is the best. Staff who treat you like family. Thank you! C

Amazing service and very clean and well maintained facility. The best storage facility on the North…read moreShore! Carmen and Stella are always so welcoming and helpful.

Rocio is an amazing manager and an amazing person! She did everything in her power to ensure that…read morewe didn't incur a lien fee on our locker and she took the time to make sure that we left feeling like satisfied customers. Debbie and Brian Gosselin

This is a long overdue review as I mentioned I'd be leaving a review based on my positive…read moreexperience with Sentinel Storage approximately a year or two ago. (July 2023?) I tried Sentinel Storage - Richmond a while back with their $1 trial as I planned on being away to Vancouver Island for a month and thought to put my things in storage. I didn't end up using the storage however although I did experience the registration and cancellation along with the tour of the storage facility. I remembered my sign up was effortless and quick. I made use of an ongoing promotion they had at the time which offered your first month for $1. (It seemed too good to be true.) It truly was $1. The staff were friendly and professional and the manager was very welcoming. They walk you through the sign up and tell you what you're signing up for, and their policies like you can't store food in your unit (understandably); you do require insurance for your items (whether by their provider or your own) however if I remembered correctly, the first month was free if the value of items was bellow a certain threshold (hence $1 was truly $1 true to the promo deals than any hidden fees). I wasn't planning on storing anything of value so I didn't need insurance for the month; I didn't end up using the storage however I did note the facility seemed clean and secure from my first and only visit. You are given a pin code for entry and you also have to bring your own pad lock for your storage unit. The unit was well sized and they have a variety of sizing to suit your needs however I just needed a small space intending to put some things from a condo while out for a couple months. In the end, I didn't use the storage and left it empty. I was out of town when renewal came about and so I emailed them requesting for a cancellation. True to their word, there was no gimmicks, ifs ands or buts - they cancelled the storage rental upon request without further billing. It was a very positive, effortless, and easy experience dealing with Sentinel Storage. Now storage services like gym subscriptions and cellphone providers can sometimes get a bad rap for hidden fees and relentless billing even after cancellation (At least so I've heard the stories - I've never had an issue with storage services in Canada for the two I've tried, and I'm not really a gym kind of person lol. Cellphones rip of customers with outrages rates compared to other countries but that's changing thankfully with more competition and regulation). It's nice to see professional services like Sentinel Storage (and another storage service in Vancouver I've formerly tried) were all honest, friendly, and professional. They provided the service that customer required and honoured their promotions and cancellation upon request as well. No false advertising and no tricks to keep customers billed for something they don't use. My experience personally at Sentinel Storage was a five star and I will certainly consider them if I require storage in the future. Thanks.

The units are relatively clean at first sight but with any goods that may be precious or…read morevaluable...not recommended..small moths and pest control issues mean SEALED containers best! Available lighting inside on timers, bring battery powered lights for extended moving times. And for females and anyone concerned about their privacy , there are many rogue keys to the bathroom on site, preferably use the one adjacent to the office but beware staff laughing outside the door! Hopefully there are no rogue cameras but I don't trust the cleaning staff after breaking into the bathroom while my wife was using it, even though she declared occupied. This has been a repeat pattern with several times and other tenant complaints! The most recent was June 7 2026.

My partner and I tried to rent a storage locker for our move, and they refused us because my…read morepartner doesn't have a 'valid ID', but he does. Their 'company policy - which they couldn't fully explain the rationale behind to me, on the phone - was that they don't accept a BC Services Card as valid ID. Funny, because this is what the government of BC says about that: "A BC Services Card is government-issued ID. You can use it at places that ask for photo ID to verify your identity or age. For example, when opening a bank account." So you can open a bank account with it, but not get a storage locker here? My partner was getting the rental unit for us, and when they refused him, I rented it in my name and they called me to ask why his name was associated with it. When I tried to explain that it's for both of our belongings (how else would you book for two people under one credit card, in the first place?) the manager accused me of being shady. Wtf?! I've lived here for over 15 years and never in my life have I had to deal with someone who clearly can't see their prejudice. From what it sounds like, they judged and refused him service based on appearance and are using the 'ID policy' as a lame excuse. Would love to take my business anywhere but here. We also now have to wait 4 business days for our pre-payment(s) to be refunded. The worst experience.

open convenient hours for me. clean ,bright and secure lockers. Their rates are competitive and…read morefront desk staff pleasant,helpful and efficient. I would use them again for my storage needs.

I had my belongings in a locker for 9? months. The office staff were above and beyond helpful when…read moreI moved in. I moved out this weekend only to find most of my things (leather sofa, loveseat, new mattress) had all been chewed by rats. Many of my boxes are also all chewed, but I have not unpacked them. Insurance does not cover rodent damage. It was heartbreaking to have to take so many of my things to the dump.

I have used Public Storage located in New Westminster before and when I needed a storage facility…read moreagain, instantly thought to using Public Storage again. The main reason is the General Manager, Isabelle, is simply the best, accommodating, friendly, helpful, kind, professional and caring for all her customers to satisfying their needs and making them happy! Storage lockers have really gone up in price rentals and I'm assuming due to the aftermath of Covid, which I was shocked, yet no blame to Public Storage, so it was important for me to receiving the extra VIP service and reliability from Public Storage. General Manager Isabelle and her team are the best and I appreciate them taking good care of me and their support, thank you!

I have rented a locker here for many years. I have never had any problem with access at any time…read more The billing was professional and accurate and increases in the rate charged were infrequent and reasonable. Although I rarely needed to contact the office, when I did they were polite and helpful. I would not hesitate to recommend this public storage location.

Really great service, access and security. I rented in one of the non-main buildings which…read moreprovided 24/7 access to my stuff via key pad code. The facilities are always clean, the owners are really great and I've never had a single security concern. I would highly recommend them for your storage, small or large. We moved from a small locker to a mid sized one and finally a large one with no issues at all.

$49/mo for a 5x5. Plus $10 initial fee…read more Plus $10 for a lock, you can only use their special locks.

I rented a double unit for about 5 years. I live in the Central Interior of BC and I only accessed…read morethe locker a few times per year but it was often on a weekend or early on a Sunday morning. I never had any issues gaining access. The locker was always warm and dry and the buildings were clean.

Kind,helpful,informative. reasonable rates,…read moreaccessible................................

Fantastic storage facility- great customer service. I rented a 10 x 10 storage locker here for two…read moreyears and was very pleased with the new building and security. I highly recommend them for peace of mind and lovely owners and staff.