Great location and probably the best price in town. You must have smartphone app to use this…read morestorage. The staff are friendly especially Gary. Second time using this storage Value 4/5 Atmosphere 5/5 Service 5/5 Quality 5/5 19/20

Spare tires, snowboard and an ottoman! These where all reasons for getting storage and I found…read moreNationWide to be great! The staff are friendly and helpful, the building is always clean and I love how secure it is. The app they use is great and easy to use. I'm really happy with these guys!

I take back the negative review I wrote earlier this month (5/2022). We were able to come to a win…read morewin agreement. Very clean place, and heated in the winter. More reasonably priced than most. I have been with them for years. Loading dock is equipped for all truck trailer sizes. Easy unloading, lots of large flat bed carts available. And easy access to lockers. They are good reasonable people.

Extremely clean and organized facility. Very reasonable rates and great service.read more

I still try to comprehend why we went from roughly 8 hours estimate to pack and download to 13.5…read morehours. Multiply that by 250$ Kevin the owner is not good at providing proper estimates. Very polite and I am sure he will politely respond here as he did privately. The 1/2 drive charge before and after is a cost that is being added after the fact not in original discussions. (Happened both for packing and move) After my correspondence with him on the extra hours he turned the blame on me that the packing was not done right (unorganized) and the van was parked a bit further away from entry for download. As per packing, his own team were involved in packing majority of our stuff. They spent 5 hours the week before. Furthermore the big portion of our stuff was already stored in their pod since July. Yes They were still many boxes left in our house but very little furniture to move: - piano, dining table, 3 disassembled beds, 1 sofa, 1 coffee table, 2 bed side tables, 2 book shelves, one drawer, 3 chairs , one bbq , one lawn mower and one tv So I still don't get why it cost us this much time and money. Yes we were in unfortunate state that the spot in front was taken. That for sure slowed things down, but not 4-5 hours extra. Yes I made the stupid move to watch my kids around 6 pm instead of watching them for entire time so I let them do the download on their own. Did the download actually took from 3 to 8 pm no breaks?! I would like to believe they were truthful. I tried to resolve this with Kevin privately. . We ageeed that the guys worked hard and took only their claimed 30 min break! I raised the issue of lack of management and proper estimates and that needs to be fixed and for that I need to be compensated. He offered me future discount for a future move !!!! (Which basically is a very pretend polite way of dismissing me) I moved with this company 20'years ago. I was happy enough. That's why I went to them this time. But I will never recommend them again as it will turn to be very costly.

I would recommend them. Although they don't have professional packers, some warehouse guys for…read morepacking but they did ok with packing and good with loading the stuff in their boxes. But I can't blame them as it was a last minute call to get them do this job. Came right on time for loading and delivery as well. Unloaded and to my surprise, nothing was broken and nothing was missing (as mentioned in previous comments). Cost of moving from BC to Seattle was reasonable. All togather I would recommend them! Thanks guys!

I was moving and needed storage for the overflow furniture/boxes…read more Location is very convenient, staff are friendly and facility is very secure, safe and well-maintained, It was a good experience during a hectic time. customer service is number one, highly recommended!!!!!!

Storage for you life is great - the staff is efficient, friendly and care about their customers,…read morethe storage facility is clean and well maintained, my experience with this company has been top notch, I would recommend them to anyone looking for a storage facility.

My partner and I tried to rent a storage locker for our move, and they refused us because my…read morepartner doesn't have a 'valid ID', but he does. Their 'company policy - which they couldn't fully explain the rationale behind to me, on the phone - was that they don't accept a BC Services Card as valid ID. Funny, because this is what the government of BC says about that: "A BC Services Card is government-issued ID. You can use it at places that ask for photo ID to verify your identity or age. For example, when opening a bank account." So you can open a bank account with it, but not get a storage locker here? My partner was getting the rental unit for us, and when they refused him, I rented it in my name and they called me to ask why his name was associated with it. When I tried to explain that it's for both of our belongings (how else would you book for two people under one credit card, in the first place?) the manager accused me of being shady. Wtf?! I've lived here for over 15 years and never in my life have I had to deal with someone who clearly can't see their prejudice. From what it sounds like, they judged and refused him service based on appearance and are using the 'ID policy' as a lame excuse. Would love to take my business anywhere but here. We also now have to wait 4 business days for our pre-payment(s) to be refunded. The worst experience.

I have been at this storage facility for the past 10years and the staff is absolutely amazing, they…read moreAlway go above and beyond to provide the most perfect storage unit to suit your need,, 10 years of stellar service, I highly recommend this location 111 commercial drive

This is a clean and large storage facility and probably your best bet for storing larger items and…read morevehicles/boats if you live downtown. This place can get busy as a lot of companies use it, but has several loading bays as well as a few overflow parking spots. the loading bays are all inside, so you don't have to worry if it's raining and at least two spots have a ramp. Hours can be limited if you need to go into the office, but the place is pretty secure. You need a code to get into the loading bay area and to use the elevator. The elevator will only let you go to your own floor. There are washrooms and they will also recycle cardboard for you if you stack it nesr the garbage can on the main floor. As usual, they sell an assortment of moving supplies and locks. The staff are super nice and remember you if you use this place regularly. They also have donuts and cookies on certain days and in the morning. A special shout out to Sherry, who managed to convince elevator maintenance to fish out a key I dropped for me!

Brand new storage building. All the security measures are here to keep your belongings safe. The…read morestaff is very professional and friendly. The best endorsement that I can make is that I have my belongings here.

Less than one month after moving into a large unit the Manager calls me out of the blue and asks if…read moreI still want to rent because my unit is empty and the retractable door is wide open. I ask him to repeat that all my belongings are gone and that the unit is mine. H confirms both facts. I'm immediately stressed out and panicked that everything I stored at Sentinel is gone! I leave work to drive to Sentinel immediately - only to find that the manger got the Unit numbers wrong and has upset and alarmed me for no reason. More than a month later and after going to Sentinel Storage on Bridegway THREE times and being promised phone calls with answers and explanations, requesting a credit to me account and being told by the manager that he had to check with his regional Manager - I have nothing but more frustration. I your looking for a pricey place to store your belongings and like being unnecessarily alarmed that all your possessions are gone then this is the place for you! I would rate ZERO stars if I could.

They knowingly and protectively rent to thieves and allow their stolen goods to be warehoused…read morethere. I had a bike stolen- my gps tracker tracked it to their facility- the police came and we located the exact locker it is being housed in. The co wouldnt allow the police to open the storage locker- where many stolen items were housed. Thus they protect criminals willingly. Be careful as apparently that occurs frequently there

EXTREMELY CLEAN + EXTREMELY NICE STAFF…read more They get and deserve a FIVE STAR RATING The staff is courteously helpful and friendly. They keep a coffee pot ready for new friends and make the storage itself into a community of friends and not just a place to keep your stuff. If not at their posts behind the counter you can find them keeping the area spotless. The only fault I can find is that head office is slow to help them take care of their clients. To get a repair done takes head office months to say OK. THE STAFF TRIES SO HARD TO MAKE THE PLACE A FIVE STAR Place , It is sad the head office does not help their staff, like the staff helps the clients.

I have been a client for a few years now, I find the staff very friendly, the price for the storage…read moreis fair and the location is good, they kept the place clean and well maintained, very safe.

Really friendly staff made it easy for me to move in on short notice…read more I had no issues moving in or out. Clean, and great accessibility.

This facility is excellent, clean and safe. The folks that work there (short out to Reuben!) are…read morefantastic: friendly and helpful. Won't go anywhere else!