1. Sentinel Storage - Burnaby

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Vancouver Bridgeway, BC

Sentinel Storage - Burnaby

2.3 (3 reviews)
Closed • 8:00 am - 10:00 pm

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8 months ago

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Danielle M.

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1 year ago

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3 years ago

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Frogbox Vancouver - Jeff Hill with Frogbox moving boxes and cardboard moving boxes

Frogbox Vancouver

(61 reviews)

Grandview-Woodlands

Excellent service!!…read more Well, I called Frog Box and spoke to Mike, super friendly person on the phone. I explained that i needed the boxes asap and could he deliver them today! No problem he said I could have a guy in your area, ( North Vancouver) later that day! Great was all i could think. The delivery would be between 2-5 that same day. The delivery person ( DARN DIDNT GET HIS NAME) called me 3 times explaining that he was running late coming back from Squamish with traffic ad the rain that day. The boxes arrived and were deivered up my very long driveway and neatly tucked under the awning of my garage where i wanted them. It turns out I looked at my calender and completely had the wrong date for my move. I also heard from our contractors and the house that was to be ready to be moved in will NOT be ready.. Now i don't even need the Frog Box's until middle of October and it not even the end of September yet!! I called Mike again and he said he would extend my rental for another week at no extra charge! Who does that these days?? That is customer service at its finest! So happy with this company, i cant say enough.

I would not recommend frogbox to anyone. As they clearly cannot manage their delivery schedule…read more First, I was asked to move my box delivery date by them to a day early. I moved my schedule in order to help them out. Then when it came to pickup they did not show up. Their reasoning was that I had not responded to an email confirming pickup. Naturally as anyone moving would be, I was busy and missed the email. It is not a good look that they would not honour a default pickup date. They indicated that this is because they have a "busy long weekend". That's PR for they overbooked themselves. if you're trying to pay them to make your move easier, it certainly does not do that. Let's not forget the main value of the product is not having to be worried about buying boxes and disposing of them... When I contacted support they offered a pickup date 5 days later and $50 refund. $50 does not cover having to move a week of my plans around due to their overbooking. So now after a stressful move I have boxes in my apartment making it difficult to move around. Taking up space that I would like to use to build new furniture, walk around in, etc. Frogbox made my move significantly harder not easier. I have previously used gorilla box and will use them moving forward.

Sentinel Storage - Burnaby - selfstorage - Updated October 2026

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