A quality experience over the last year and a half with my 20' x 10' storage locker. The staff are…read morehelpful and courteous and the area is kept tidy and in good working order. They provide easily accesible large and small dollies for transporting items which was very useful. After clearing out my locker Darren at the front desk was very helpful in making sure that my rental was terminated correctly despite the fact that I was a bit late giving notice. Thanks for your service, I would reccomend Mini Mall for your storage needs. Andrew

Everything was fine, the staff are nice and the facility is ideal, HOWEVER in just one year they…read moreraised the rent 100%!! I started at $151 a month, 6 months later they raised it to $168 (reasonable) and 6 months after that they want to charge $308 a month! When I reached out for a more reasonable solution, the response was "Unfortunately, we have not been given any permission to make any amendments." This is an unexpected way to take advantage of customers. Landlords are not allowed to double the rent on tenants, and providing only one month notice of this astronomical increase for storage doesn't even allow me time to cancel my agreement with and move out before this huge jump in costs, as I'm currently out of the country. This is unethical and unreasonable, and then I found out that Mini Mall is traded as a mutual fund, so I'm sure investors will be very happy. Customers on the other hand, are not happy at all.

Second time winning a storage locker from this location…read more It's a really good central location. Walking distance to Capilano Mall. Most of the staff are excellent! Extremely friendly and helpful. They take care of the auction paperwork quickly and efficiently. The office is cozy. They have chairs for everyone to sit in and a hot tea station with cookies ! You get a temporary code which allows you to access, clean and remove the storage contents until 10 pm which is so very appreciated. They take a cash deposit for the locker, which is returned to you upon emptying and sweeping it out.

Great units at a reasonable price. Central location. Easy In and Out. Good Hours from 7am or 8am…read more(?) to 10pm, 7 days a week/365 days a year. Exceptional staff that are friendly, helpful, kind, professional and always willing to find a solution, regardless of what your request/need/issue is! They are great about pro-rated days when beginning or ending your tenancy. They also are flexible if an unforeseen situation occurs and are happy to accommodate any needs you may have. They expertly and flawlessly guide you through their storage options based on your needs and budget! Their website provides tips, tricks and visual examples of the size of their units together with an estimated price per month! They also offer lots of well priced moving supplies, including mattress covers, tv boxes, dish packing kits, glassware kits, wardrobe boxes bubble wrap, tape, brown packing paper as well as markers, packing tape, various size standard boxes and to top it all off, they even sell excellent locks - it's a one stop shop. There are flatbed dollies on site to help you streamline the process. They also have resources on their website to help you plan your storage, what's allowed to be stored and gives you estimated prices, whether it is drive up, upper level, ground floor, car storage, camper storage, mailbox size or upper level (ladder accessible for light objects.) The best park about this place is the employees! If you're looking for storage, don't hesitate to pick up the phone! They are happy to answer ANY AND ALL QUESTIONS you may have and will guide you through the whole experience. They also have a great payment reminder service [if you're like me and tend to be a tad forgetful ] I have rented at quite a few places and this is by far the best one I've ever rented at! Couldn't ask for a better business! They are excellent communicators, always available to help and run like a well oiled machine :) great local business. Keep up the great work Advanced Storage North Van! You rock :)

Our family has used Maple Leaf Storage in West Vancouver for more than ten years. The facility is…read moreconsistently clean, well lit and secure, with no food waste or anything that might attract pests. My wife and kids, from high school through university, have always felt safe dropping off or picking up items on their own. The staff is friendly and accommodating. The units are bright and airy, which makes it easy to see what you're doing and reorganize your belongings. The halls are wide, so moving larger items is straightforward. The covered loading bays are a lifesaver when you're hauling out Christmas boxes on a wet December night. In summer, the units stay cool enough that heat and humidity have never damaged anything we've stored. Highly recommended.

My brother and I have rented a storage unit at Maple Leaf Self Storage in West Vancouver for 14…read moreyears. The locker housed the entire contents of our late mother's West Van home. We trusted this facility to provide a safe, clean environment--but that trust was seriously violated. Our unit became infested with rats. We first reported this to the front desk in 2023 and never received a response. With no help from the facility, we brought in our own shop vacs, industrial cleaning supplies, and rat traps to clean and sanitize the unit ourselves. We also noted that the door's rubber seal had been chewed through, leaving an obvious entry point. When we returned in 2025, we raised the issue again with two staff members, Daniel and Sonja, who said they would "just shove the rubber back in with a screwdriver"--a completely unacceptable and temporary fix. The infestation destroyed some of our belongings. We had to discard all the blankets and linens that had been protecting furniture due to extensive rodent feces and contamination. Pictured. We cleaned the unit ourselves and even installed our own traps. I emailed the site manager, Chris Wasney, with clear photo evidence of the infestation and damage. His response? He refused to speak with me at all, citing that only my brother's name is on the lease--despite the fact I am the one actively managing the situation and have been on the account as a secondary contact and access for 14 years. There is no reason Chris could not co-ordinate solutions with me directly. I could not imagine seeing these photos and not responding with kindness and professionalism. Maple Leaf's handling of this issue has been completely dismissive and unprofessional. After years of loyalty, this is how long-term customers are treated. I strongly caution anyone considering storage with this company--especially if you're storing valuable or irreplaceable family belongings. If something goes wrong, you may be on your own.

I have been using their services for about 12 years. I recently emptied my locker as we're moving…read more The staff that work here are stellar - they are super helpful and always answer any questions promptly. The facility is quite good - very clean, well lit and maintained. They make it super easy to access. I've never had any critters in my stuff! Make sure you bring loonies if you need to use a cart, especially if you are here after hours. During office hours they can also sell you various things that you might need. Onetime, my key literally fell apart inside my lock, so they cut the lock off and sold me a replacement at a good price, saving me the hassle of going to the store.

These people are so friendly! They answer the phone promptly and go out of their way to make sure…read moreyou are happy with the unit and price. The prices are very reasonable. Unfortunately, I am going with a more convenient location for me.

Great location and probably the best price in town. You must have smartphone app to use this…read morestorage. The staff are friendly especially Gary. Second time using this storage Value 4/5 Atmosphere 5/5 Service 5/5 Quality 5/5 19/20

Spare tires, snowboard and an ottoman! These where all reasons for getting storage and I found…read moreNationWide to be great! The staff are friendly and helpful, the building is always clean and I love how secure it is. The app they use is great and easy to use. I'm really happy with these guys!

Good service and clean facilities. Online service made things easier and open til 10 pm.read more

I have a large locker at the North Shore PS, and it's always been great using them to support my…read morebusiness. The prices are good, the security works, the office staff are always friendly and helpful with receipts, changing lockers to match my needs etc. The location is perfect for me. I have shop space but this makes my working space more effective at a good rate for Vancouver.

The two young men were efficient and very patient with me while I figured out where stuff was going…read moreto go. They were careful and cheerful. A job well done!

I still try to comprehend why we went from roughly 8 hours estimate to pack and download to 13.5…read morehours. Multiply that by 250$ Kevin the owner is not good at providing proper estimates. Very polite and I am sure he will politely respond here as he did privately. The 1/2 drive charge before and after is a cost that is being added after the fact not in original discussions. (Happened both for packing and move) After my correspondence with him on the extra hours he turned the blame on me that the packing was not done right (unorganized) and the van was parked a bit further away from entry for download. As per packing, his own team were involved in packing majority of our stuff. They spent 5 hours the week before. Furthermore the big portion of our stuff was already stored in their pod since July. Yes They were still many boxes left in our house but very little furniture to move: - piano, dining table, 3 disassembled beds, 1 sofa, 1 coffee table, 2 bed side tables, 2 book shelves, one drawer, 3 chairs , one bbq , one lawn mower and one tv So I still don't get why it cost us this much time and money. Yes we were in unfortunate state that the spot in front was taken. That for sure slowed things down, but not 4-5 hours extra. Yes I made the stupid move to watch my kids around 6 pm instead of watching them for entire time so I let them do the download on their own. Did the download actually took from 3 to 8 pm no breaks?! I would like to believe they were truthful. I tried to resolve this with Kevin privately. . We ageeed that the guys worked hard and took only their claimed 30 min break! I raised the issue of lack of management and proper estimates and that needs to be fixed and for that I need to be compensated. He offered me future discount for a future move !!!! (Which basically is a very pretend polite way of dismissing me) I moved with this company 20'years ago. I was happy enough. That's why I went to them this time. But I will never recommend them again as it will turn to be very costly.