1. Sentinel Storage - Richmond

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Richmond, BC

Sentinel Storage - Richmond

3.8 (9 reviews)
Open • 5:00 am - 7:00 pm

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Response time

1 day

Response rate

100%

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4 years ago

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8 years ago

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Thanks for the recommendation, Pilita!

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Sentinel Storage - Vancouver

Sentinel Storage - Vancouver

(13 reviews)

Marpole

UPDATE: BE…read moreCAREFUL!!! If you put a friend on your emergency contact, and then REFER them through their referral program (up to $100), you WILL NOT get the $100 referral bonus because they are on your 'emergency contact.' I was completely ripped off by their referral program because the person I referred was on my emergency contact list, and they are spending over $600 per month on a storage unit LONG TERM. Also, I was called by the district manager, and this sums up the phone conversation. *Ring Ring* Hello? -Yes, this is the manager for sentinel storage. Why you so unhappy? Why the google review? *Your employees didn't reveal to me that my storage rate would go up every 6 months, I'm not happy considering I plan on being there long term. Also, you ripped me off with the referral program. -Oh your not happy? How about we hold your rate until January of 2026. After that though, your rate goes up every 6 months. *Oh okay, well I'll take the lock in rate, thanks, but there's no guarantee I will stay after that* -Okay great, can you please update your google review? *Sure, but keep in mind that it's against google's TOS to ask your customers to change their review.* Company doesn't disclose the fact that they will increase your rent only 6 months after you've been there by almost 20%. This information was not portrayed to me at all upon signing my rental agreement. Sneaky business practices. Just make sure you understand that you rent WILL go up by a lot after 6-9 months. My partner and I have had nothing but troubles with this company upon joining. It took them 6 weeks to fix a lightbulb in my partners storage unit. They kept making excuses. Now the company is trying to enter my partner's unit without permission to 'fix' something and demanding he give them a key. I'm sorry, but what? Something just aint right. Pretty sure this is illegal. Hey, I may be wrong. Sorry Sentinel.

I started out with a good experience but when I had to cancel well within the time allowed, I had…read moremy credit card compromised in the meantime. Then I have had no end of troubles trying to get my refund. They sent me an e Mastercard that wasn't accepted at either Shell or Safeway and they can't refund in any other way, like a cheque or e-transfer. I officially let them know that I have given up trying to sort this out with them as it has gone on for over a month and they keep giving up on trying to sort this out. I also said that I will never use this company again no matter how much cheaper they are than their competition!

Maple Leaf Self Storage - Large selection of moving and packing supplies

Maple Leaf Self Storage

(3 reviews)

West Cambie

Staff extremely helpful and accommodating--prompt responses via email…read moreIndoor units are clean, elevator is helpful with large loads. Decent storage rates, flexible hours of operation. Convenient location. Highly recommend and will return!

They started out so nice & reasonable. Then, they rubbed in me being illegally evicted by comparing…read morehow a customer had 9 cars & I have none & am homeless. Then they all of a sudden added all these rules into our agreement that they didnt give me a copy of. Its always oh surprise you cant do this because it says this in the fine print all of a sudden etc basically. They tricked me into paying for a locker I am no longer using & moving out of, saying the system wont let you transfer to a smaller cheaper one until you pay for the one your 2 days overdue for paying for & you have to pay for the bigger one you wont be using, first, in order to transfer to the smaller one. Then you get credited back the remaining amount you overpaid. When I asked them over and over snd over and so many times and ways, they only answered some questions and ignored the important ones. They said the credit will go into your acount and be taken into your next storage locker. That doesnt explain anything & it probably wont be taking money off my next bill either. They told me this AFTER it was already done. Not before when I asked over and over many times and ways. There not even showing me where I signed and agreed to this. I tried to not pay and just leave to another storage locker but they said I couldnt because I didnt give 7 days notice. I asked where it said that on my copy or theres etc and they just ignored me again. Not to mention how I tried to call another company and I got them somehow originally, but that couldve easily been google or gpt char making yet another mistake but idk with how there acting dodgy with all there catches to everything lately. They forced me to pay for a bigger locker when now in a smaller one, wont refund the difference, make things up and add things as we go, get a computer to sign things for you, dont give you a copy, etc. Very dodgy.

Sentinel Storage - Richmond - selfstorage - Updated October 2026

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