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Sentinel Storage - Richmond

3.8 (9 reviews)
Open 5:00 am - 7:00 pm

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4 years ago

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8 years ago

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Thanks for the recommendation, Pilita!

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Sentinel Storage - Vancouver

Sentinel Storage - Vancouver

(13 reviews)

Marpole

UPDATE: BE…read moreCAREFUL!!! If you put a friend on your emergency contact, and then REFER them through their referral program (up to $100), you WILL NOT get the $100 referral bonus because they are on your 'emergency contact.' I was completely ripped off by their referral program because the person I referred was on my emergency contact list, and they are spending over $600 per month on a storage unit LONG TERM. Also, I was called by the district manager, and this sums up the phone conversation. *Ring Ring* Hello? -Yes, this is the manager for sentinel storage. Why you so unhappy? Why the google review? *Your employees didn't reveal to me that my storage rate would go up every 6 months, I'm not happy considering I plan on being there long term. Also, you ripped me off with the referral program. -Oh your not happy? How about we hold your rate until January of 2026. After that though, your rate goes up every 6 months. *Oh okay, well I'll take the lock in rate, thanks, but there's no guarantee I will stay after that* -Okay great, can you please update your google review? *Sure, but keep in mind that it's against google's TOS to ask your customers to change their review.* Company doesn't disclose the fact that they will increase your rent only 6 months after you've been there by almost 20%. This information was not portrayed to me at all upon signing my rental agreement. Sneaky business practices. Just make sure you understand that you rent WILL go up by a lot after 6-9 months. My partner and I have had nothing but troubles with this company upon joining. It took them 6 weeks to fix a lightbulb in my partners storage unit. They kept making excuses. Now the company is trying to enter my partner's unit without permission to 'fix' something and demanding he give them a key. I'm sorry, but what? Something just aint right. Pretty sure this is illegal. Hey, I may be wrong. Sorry Sentinel.

I started out with a good experience but when I had to cancel well within the time allowed, I had…read moremy credit card compromised in the meantime. Then I have had no end of troubles trying to get my refund. They sent me an e Mastercard that wasn't accepted at either Shell or Safeway and they can't refund in any other way, like a cheque or e-transfer. I officially let them know that I have given up trying to sort this out with them as it has gone on for over a month and they keep giving up on trying to sort this out. I also said that I will never use this company again no matter how much cheaper they are than their competition!

Sentinel Storage - Richmond - selfstorage - Updated May 2026

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