BAD...SOOOOO BAD.... they damaged my roof by moving a truck during my move day - 3 weeks ago. At the time of the incident, your team acknowledged responsibility and assured me that the damage would be repaired. It has now been three weeks, and despite those assurances, no repairs have been completed and I have not received any updates. DO NOT TRUST THESES GUYS... read more

After having 3 or 4 really good moves with Cody, Brent and the team they left us hanging. Booked the move 3 weeks in advance. Got the confirmation email the day before. Everything seems normal. The day of they are late. Cody calls at 930am saying they cant come and they have no team, asks if they can come the next day at 9. Sure. I do some juggling of tasks. Next day, NOTHING. No message, NO Call, No reaching out. GHOSTED. Still calling 2 days later and nothing. Left my family scrambling to find fine a last minute moving company that can show up same day. Thankfully we did but it ended up costing us probably an extra 300 to 500 dollars. Stay away DO NOT USE read more

Please find a different company! I'm seriously writing this to look out for you. Here's the short form, the company's constantly breaching the employment standards act for BC, not only that but they are definitely anything but professional. This is just the tip of the iceberg. There's some major issues within the company they hire without any proper interview nor do they make you sign any forms. They do not pay their workers well and offer no overtime. They also threaten workers with pay deductions. They also fish for reviews constantly. Not only that they will quiet fire employees. Also note they do not provide workers with any formal training or proper handling techniques. Drivers are hired without their drivers abstract being reviewed or even proof of a class 5 license. The company promises unrealistic quotes on work, and will purposefully withhold items until payment is received. If something is broken their first thought is to attempt to hide it as best they can to avoid giving you a discount or resolving the matter properly. Also note if you do find damage to your property the manager will actively make it difficult for you and try to evade your questions and a proper discount. Allegedly within their contracts they say that you must write a good review (despite if they did a terrible job) of the company or they will attempt to charge you. The workers themselves are none the wiser so it's not worth taking your frustrations out of them most of the time they'll get reprimanded if the customer is difficult. Again PLEASE do find a different company and if you must use this one I urge you to be very skeptical and read everything of the contract. read more

This is long overdue as we moved in February 800 km away from Delta. But the guy showed up very punctual. Or extremely pleasant to deal with and got everything done in three hours even helped us take apart a stubborn IKEA cabinet major kudos to all! read more

I contacted cody for a moving quote earlier this month, and I noticed how he sounded like he was on medication that made his thinking really unclear and slow as he sounded very out of it, and as well he kept speaking over top of me and asking me to repeat myself. after he took all of my content and location information he said " i am not in the office now I will have to send you a quote tomorrow morning. " by 11am the next morning I received no quote, so I called cody again and he sounded like he was sleeping or like he was doped up and drugs. he said he will email me the quote by 2 pm that day. 2 pm went by and I did not receive a quote from him so I texted him at 4 pm. Nothing So I went to a concert that night, and came home at 11:30 am and there was no quote from cody. So I texted him with an appropriate piece of my mind, and explained to him how he made himself look blatantly unreliable and that I would never hire him or his father's company nor would I recommend papas moving to a friend or to anyone. cody was ridiculously unprofessional. I highly do NOT recommend relying on or hiring pappas moving. read more

Tip top service, good guys, efficient. Filling space now, let me post this, jeez, c'mon yelp

Great people to move with ! Everything went as per the plan and the estimate provided. Would definitely recommend them ! They were mindful of the fragile items and handled everything professionally. read more

The first time I used Papa's Movers they were fantastic.  I dealt with Brent, he was great, and the move went over without a hitch. The second time was a disaster.  Brent is trying to retire, and his son Cody is taking the reins. I booked a move for May 25, 2021 - and at the same time, I paid the deposit of $50 (plus GST).  All good. I later had to change the date of the move, so I called and spoke, once again, to Cody.  He asked me for a confirmation number.  I didn't have it, and he was quite rude, cutting me off several times when I tried to speak, insisting that my move was actually scheduled for May 5th although I told him it most certainly was not... it was a mess.  He finally admitted that he thought I was someone else, and also admitted that he hadn't gotten around to sending a confirmation so I didn't have a number to refer to.  He did not apologize for his rude behaviour. We finally got the date changed to May 11th, the only date that week they were available.  I had to pay another deposit, double this time, but he said it would be applied to the cost of the move, so no problem. He sent me the receipt for the second deposit, just as he did for the first, but once again, didn't send me a confirmation email.  But I didn't notice because when I wasn't working, I was packing and cleaning to prepare for the move. May 11th, day of the move:  Everything was done on my end, elevators booked, I had paid for street parking with the city (not cheap, but worth it for the piece of mind) everything was packed and organized for the movers, but they DIDN'T SHOW UP.  Here I am, by myself, a 60 year old woman, and no movers.  I called and Cody told me "nope, got nothing in the books for that day - what's your confirmation number?"  I didn't have a confirmation number because, once again, he forgot to send it.  He was rude, talking over me, insisting this was somehow my fault... it was terrible. MAD PANIC to find someone to move me last minute, and thankfully I found someone but the cost was HIGH, over double what I would have paid for a regular move.  I was so stressed and so upset... the window was tightening for the elevator availability - the movers sent four guys because of the limited time left, and they were rockstars, got it done within the window - I was so very grateful for their help! A few days later, I contacted Papas Moving and dealt to Brent.  He acknowledged that it was their fault, he explained that he is retiring, and his son Cody is taking over the business but he isn't very organized and gets flustered easily.   He said he would refund both deposits, and give me $200 as an "I'm sorry" gift.  But I paid WAY more than that.  I told him that I would accept $500, and sent him the invoice I was given by the movers I used.  I think that's more than fair. But, they will not compensate me any more than the $200.  They did refund both deposits, and I guess they thought I should be grateful for that. Businesses should be run better than this. read more

I am very pleased with the movers, Barry & (I think he said his name was) Omah. They were patient, professional and moved everything in a timely manner. I have had movers before where they tried to talk, moved slow, say inappropriate comments, break things... these guys were great. Bottom line, I strongly recommend them! Thanks Brent, Barry and Omah! read more

Five stars all the way! Brent responded to my inquiry quickly providing a reasonable quote and scheduling options. The movers showed up right on time and were patient when there was a slight delay on my end. They were nice, efficient, and even made sure to unload things into my storage unit so that boxes I'd need first were in the front and accessible. Made my move a breeze. read more

Was referred by a close friend who had used this company on 3 separate occasions. Unfortunately, we were very disappointed. We had phoned and emailed a general list of the items we had to move from East Van to New West ( approx. 15-20 min drive). I had to email a second time as we had not heard back and requested that they at least confirm receipt of the email. (Still waiting). Confirmation of the move was done by phone. Prior to moving day, I ensured all large pieces of furniture were disassemble, unhooked the washer and dryer, and even put everything (washer, dryer, fridge, sectional etc. that was being moved from the ground floor out in the yard as to make it easier to load. The other two levels of the house were not as organized, however we had a clear idea of what was going and thought while they were loading what was in the backyard we could get the rest ready. Well, as the guys started to selectively pick and choose what would be loaded it was made clear everything was not going to be moved that day. The amount of time wasted picking what to load on the truck surely added at least 1/4 of the overall time worked and meant only parts of certain pieces made it to the new house. 1 part of the 3 piece sectional and only the roof of the gazebo, no legs or supports. While unloading, after asking where to place the items, they would just place them wherever. they were extremely rough with some of our appliances. Literally watched them bash the dryer, almost knocking it off the pedestal, with the washer. When it was time to pay I was a bit shocked at the total. It was over $1000 and only about half of what was supposed to be moved was moved. We were charged 80 minutes for drive time, round trip is at most 45-60 minutes. They claim a lunch break was was only 10 min, however; there was plenty of wasted time and smoke breaks. (I'm a smoker and thought it was excessive). The reason we were given as to why a second trip could not be done was they had another job to do. I will now spend the next 3-4 days moving the remainder of our stuff and it still will cost less then $1000. read more

Showed up on time and really nice guys. They handled everything with the utmost of care. Communication was good and the price was very reasonable. Highly recommend them read more

We were moving my 2 bedroom apartment from Vancouver to California and wanted to pack my boxes. And I wanted manpower help. I called Papa's. I was tensed because of the international move. But Brent assured that they had handled such cases and that I did not have to worry. As my move date arrived I realized that it was simpler to move my stuff to the trailer in Surrey rather than have the trailer parked in front of my apartment. So I called Papa's again asking for a truck to load my stuff and take it to the trailer parked in Surrey. The friendly team of Cody, Daniel and Patrick handled it smoothly. They also packed the last of the items that I could not manage. Thanks folks!! read more

And one year later... They've moved me again! Booking with Brent was quick and easy as last time. The guys showed up right at 9AM and were even nicer than I remember. I didn't have the elevators booked at either ends but they were extremely courteous to my neighbours using the elevators during the move. First impressions at your new building are so important, you don't want to be known as the tenants with the rude/cranky movers. All my stuff is here and damage free. So again, thanks guys for making my move so easy and headache free. :) read more

I've hired Papa's Moving for our last 2 moves and I can honestly say that the experiences were awesome. The highlights: Brent was organized and extremely helpful when I called to book; rates and expectations were clearly set out; the move confirmation email arrived quickly; for both moves I got an ETA call from the movers when they were on their way; the movers (Cody both times, and a different crew with him each time but to a man personable, respectful, well-prepared, and professional) were careful and efficient moving our belongings; the bill was exactly as expected; during our first move with Papa's we got both a friendly guide to our new neighbourhood and help re-assembling a lot of finicky furniture (that was a great introduction to Vancouver!). I highly recommend Papa's Moving. The rates are very reasonable and the service is excellent. It also feels good to support a family company of nice, helpful people that seem to genuinely care about making your move as quick and easy as possible. On my most recent move the guys even gave me a frozen water bottle- it might not sound like much, but I felt like they were looking after my things and me during the move. That feeling is priceless during stressful moving times. read more

This is the second moving company I have hired. They clearly padded their hours. It took them 9 HOURS TO MOVE A ONE-BEDROOM GROUND FLOOR SUITE (no packing required) into a 2nd floor suite in a building with an elevator. The previous company I hired moved the same furniture etc. in 3.5 hours, a 5th floor suite into an 8th floor suite with super tight corners. My concerns that Papa's would not give me an estimate, as the prior company had, was wishy washy turned out to be spot on. I just saw a good friend have two movers move his 5-bedroom house in less time than it took these guys to move my 1-bedroom. They were done by 2, as they should have been with a well prepped house. I have also moved my own stuff far too many times myself, so I know the drill. The guys from Papa's Moving were working in a terribly INEFFICIENT manner, doing things like disappearing for long periods of time while I was cleaning the first place, carrying only one small item at a time from the truck, not using the dollies, and taking only one item at a time up the elevator at the second place, and then carrying a small item all the way into my suite one at a time. I repeat here for emphasis. Anyone who has done any moving knows that this approach is a recipe for a VERY long day. If I was these guys' boss, I would fire them for that kind of BS. Growing exasperated by hour 7, I tried jumping in to help them and indicated that I could clearly see things should be moving more quickly. This had no effect. I paid the 9 hour bill for a one-bedroom move and then complained to the owner, explaining the clear lack of efficiency demonstrated by the movers and their lengthy, inexplicable disappearances. He sided with his workers, had the audacity to tell me that I should have paid extra for another guy, and offered to return one hour off the bill. Well, he should have paid me two hours labour on top of that at least. What should have been max six hours on a really bad day with everything going wrong took ALL DAY. They didn't have another job in the afternoon, so I guess they decided they'd get the hours out of me, and that they did. I also found more damage to my furniture in the following months than I have ever seen in any of my moves. The movers were perfectly polite but shady AF. They bragged in the truck about having left toolboxes under the tires of the truck and driving over them after having smoked pot. I hired movers to relieve some of the stress of moving, and Papa's Moving actually made the usual stress worse. Not recommended. read more

Beware of this company if you change your mind. I made a $100 deposit for the 29th of the month and they said it's non-refundable. I was able to find another mover for the 30th of the month and told them a week in advance of the move. I checked with them and they did find another person to take the spot, but would not give back my $100 deposit. Morally and ethically wrong on top of the fact that moving is already so expensive. I'm the second person to take the spot on the 29th, so they are now holding onto $200, on top of the money they'll make for the move they are doing. read more

I was nervous about booking movers because we've had some bad experiences in the past, but Cody, Daniel, and Patrick were terrific! Fast, careful, and friendly guys. They got the move done in a third of the time other companies expected it to take, saving us a great deal of money. Booking was simple and straightforward, thanks Brent! read more

Nice guys and did a good job but move came in $200 more than expected and I don't even have a couch or kitchen table and chairs. Tough hit for a single working girl. read more

We chose Papa's Moving for our recent move after reading reviews on Yelp. The Papa's rep I spoke with over the phone recommended that we have 4 men to move our furnishings 3 blocks - and that because the drive to our new place was so short, they would probably have time for more than one go. Sure enough, it took 2 runs to complete the move with the second run being quite a small one. The gentlemen were all polite, and when I said the queen sized adjustable bed would be a trial unto itself because of the extreme weight of the metal frame, and 2 doglegs taking it downstairs - one coming out of the master bedroom, and the second one being the turn on the stair landing halfway down - they handled it like it was something they did everyday. Really impressed with that. I did not however, anticipate the problems we found. Had there only been one issue, or really minor ones, it wouldn't have bothered me. But we paid them in full and added a 20% tip, only to find that not only had they dropped and badly damaged one of the shelves from an office bookshelf, but there was lots more. Then I found that our (expensive) china cabinet hutch which had not had any problems before the move, now had a crack in the corner at the hutch base, and; the doors were binding so terribly now that one of them would no longer open at all, and the others take a lot of effort to open. We have now spent a lot of time trying to adjust the hinges so the doors open smoothly without the worry of jostling breakables inside but to no avail. I cannot unpack any of my china and unbreakables until this is corrected - and knowing this was a problem when I pointed it out to one of the movers, he said all we had to do was play with the hinges. But I've almost dropped / broken the china cabinet doors several times trying to make the adjustments - and have not had any success at all. And the large wooden kitchen table they disassembled for the move required them unbolting the tabletop from the base. We had decided to use it as our office desk, and it was a few days later when we were moving things around that we found out that though they had not bolted the table top back onto the base, they did not leave us with the bolts so we could do it. We spent hours going to Home Depot, Rona, and Ace Hardware trying to match a bolt from the base. And there were so few in stock at Ace that we needed every single one of them. What was soooo frustrating with this was that I called Papa's Moving when this problem arose, and asked where they might have put a baggie of bolts that we did not receive. The man I spoke with said they don't use baggies - that they bundle pieces up in the plastic wrap they use. So I asked again where they left it, as it should have then been wrapped around the table legs, given to us, or left on a surface in the room - but that didn't happen. He said he would check and call back. It's over 3 weeks now and he hasn't called - so it is a really good thing that we spent a day finding the specific bolts to secure the table top. But in going through all of that, I found out that when they took the table apart, they stood on the edge of the table base to get momentum and upend it again - and crushed it beyond the width of a couple of sturdy workboots. Again, that was not there prior to the move. And in addition, I also found several other pieces of furniture - a wooden rocking chair, and an office chair - had bad nicks and tears across them. All in all, though the moving men were aware of some of the issues (though not all since we found more after they left), and the gentleman in the office was aware of some of the issues, there was no offer of compensation for the problems. So if you love polite and strong moving men, don't care about follow through, are OK with nicks and dings and having to do a lot of running around to fix things that shouldn't have required repairs, and are good with felt pens, I would highly recommend them. (I used permanent black markers on the black table and black bookshelf to lessen the scarring - the gouges are still there but not as visible now. And I'm still researching how to fix the china cabinet - but we will probably have to hire someone to come in and fix the hinges.) read more

I used this moving company twice in the past week. Each time the crew was extremely professional and polite. They turned up on time or early. The office was button down - sending updates, receipts etc. Nothing left to chance. Everything detailed. I would definitively recommend this company and they would be my first call for the next move. Nicely done Papas. You impressed me! read more

I'm going to give Papa's 5 stars, even though the entire experience didn't quite warrant it. My booking was last minute and secured via a cancellation as I was in a pinch with possession dates being pushed back multiple times. The whole process started off a bit rocky but was instantly turned around by the friendly and efficient crew that showed up on my door step. Papa's guys were awesome! They were experienced, careful, and put 110% into the move. As mentioned earlier, the entire experience would have been perfect, minus some poor customer service from the head office. However I won't hold it against the guys doing the real work here. I would definitely hire these guys again, but think it might be time for someone to consider retirement. read more

I've used other movers before, but these guys were the best. They were friendly, quick, and careful. I was very happy with the service and I would definitely use them again in the future! read more

These guys were top notch. Right from the beginning, I could tell that they were professional and trustworthy. They provided a quote based on all of the pieces of furniture and estimated number of boxes in my house. When it came to moving day, three guys showed up right on time and got to work, moving everything out of our 1,000 sq ft house in two hours flat. They managed to move everything from their truck into our new condo in the same time, even when using an elevator. They were polite, courteous, funny and efficient. WORTH EVERY PENNY (and they were quite reasonable). read more

This company moved my friend today, there was a little hiccup in the morning where the one worker missed his bus and we had to wait an hour... however, they worked tirelessly, and he gave us the most heartfelt apology for being late, took ownership and told us not to look badly at the company for his actions. It is rare in this world where people are honest, hard workers, and take responsibility for little mess ups with no attitude. The employees of this company are rock solid and it is a real blessing to see hard work and great positive attitudes... I will recommend this company over and over again! A job well done guys, Thank you! read more

I was very happy with how smoothly my move went with Papa's Moving - they were friendly and professional, and communicated clearly and accurately about their pricing (which was very affordable and reasonable, by the way). I would definitely use their services again. read more

Very happy with my move. Papa's was recommended to me by a friend and I'm glad I used them. Professional, courteous and affordable.... Will definitely use again. read more

Very happy with Papa Moving. The three guys Patrick, Barry and another guy (sorry forgot your name) went the extra mile to make our move so smooth. Thank you so much ! Will recommend you to anyone. read more

I used this company back in September. It's family run and can't recommend them enough. The older son very flexible with move and price is reasonable. Well prepared interview by father first too which was added bonus to estimate move. Then emailed summary. Nice touch. read more

Two of your crew was not experienced and Martin was expanding to them every time they were moving something. Even my wife asked me why we had to pay for their training time. If you think you are a good company, you need to listen to customer's complaints rather than blaming back to the customer. read more

Review is not under my real name. Impressed when Sunny and Cody showed up 10 minutes early, and after a friendly introduction and briefing on the logistics, got straight to work. They were fast, careful, and great to deal with- easily taking direction and handling everything with skill. Through conversation I found out that they were both with Papa's Moving for a while- a good sign that Mr. Partridge hires well and treats his employees well; I chose this company based solely on Yelp reviews, but of course one never knows who will show up- some companies could use Labour Ready or other temporary/day workers, which could result in unskilled and careless or dishonest movers. Happily this was not the case with Papa's and as soon as I met them I knew I was in good hands- not one item was even scratched. Entire move from first item out of old suite in South Vancouver to last item into new suite in Port Moody was 3 hours 15 minutes. The boys earned their tip. Upon arrival at my new place, a neighbour pulled up and asked me how the move was, as they were looking for a moving company themselves. I was pleased to fully recommend Papa's and would do the same for anyone looking to move with peace of mind. The rates were fair, exactly as quoted and timed correctly and I feel this is a fully professional, trustworthy moving company. *Update: About eight months ago, a friend was moving and I recommended Papa's Moving. She was also very pleased with their service. Just wanted to add this. read more

We've used them for two moves now. They're great and we can't recommend them enough. The crew has always been hard-working, careful, polite, and strong. Also, importantly, they are genuinely nice folks. The prices are very reasonable. We'll definitely call them for our next move, too! read more

I have moved at least a dozen times in 10 years; and I've had from awful to insane to down right "did that just really happen" moving experiences. But these guys proved me wrong: There is a moving company that is actually professional, friendly, efficient & adaptable from the first phone call to the time they leave. The guys were understanding, careful with our property & constantly asked of our wants & needs during the whole entire move. I cannot say enough amazing things about this company and it's employees. I would use these guys if we ever move again and I've already recommended them to family, friends & strangers! read more

Excellent movers, very professional with billing, and very quick and efficient. They had packing materials and were very transparent with billing. Was quick to deliver to new location. Would highly recommend. read more

They lost a box of my photo albums and their response was "are you sure you unpacked everything?" Of course I did, that's why I reported it missing. I did not recieve any other response, it was just too bad for you. read more

As far as moves go this had to be a pretty fantastic one due to the guys at Pappa's Moving! They came right on time, the quote was pretty bang on and the crew worked so hard all day with a smile! They dismantled our queen sized bed and our baby crib and re-assembled in super fast time. All our stuff was intact and there was no damage to our old place or new place. What a great team of guys!! Would highly recommend and will definitely use them again if we ever move in the future. read more

This our second move. Brent your crew is great. Conscientious courteous and really careful with our stuff and the building. Keep up the great work! read more

I got a good reference from a friend on Papa's. I also noted that their Yelp reviews are good. However....... my experience on the phone with Mama was a total disaster (Papa was sick in bed apparently). She had no interest in listening to my requirements, uncertainties or concerns. She was only insistent on telling me whatever was on her checklist. I understand a company that wants to bill on an hourly basis (and not a flat fee), but in my 35 years as a senior member of the professional business services industry, that billed services on an hourly basis, we were always required to at least provide an estimate, so that the customer had a directional budget. She had no interest in doing that, and simply cut me off every-time I wanted to give her some of my information and kept repeating what the minimum charge would be. In addition she point blank refused to consider having me meet with the move leader at my premises (or elsewhere) before I committed to use them for the move. It was a very unpleasant conversation, and I said that once Papa was not longer sick he was welcome to call me and apologize for that sad interaction. read more

I contracted Papa's Movers from Vancouver to complete a small move from East Vancouver to Richmond on September 30th 2012. The two men that arrived were courteous and moved my items in a reasonable, albeit slow manner. When the move to the second location was underway, I remained downstairs to watch the truck and my items, once the job was complete, I paid the lead mover in cash (as requested) and even gave the two workers a hefty tip. Once I returned upstairs to my new apartment, I had noticed paint and drywall dust on two of the legs of my sofa (a simple, non complicated design that is very light in weight). Curious, I looked around the entry of my apartment and discovered damage to the door frame, deep gouges on the drywall across the hallway from my apartment and bits of dried paint on the hallway rug. Disappointed that the movers did not mention this to me prior to departure, I immediately called Brent (owner of the business). Without even allowing me explain my upset at the damage, I was subjected to countless excuses and "you hired us to move your belongings from one location to another... we do this to ensure that everything is placed into the new apartment at any and all cost, even if damaging of property is necessary". When I had mentioned that the sofa would have easily entered the apartment had the movers removed the legs (something that was discussed prior to move out at the first location), Brent went on to say that "most customers simply want their items moved, period. And would be happy with damage to their property, so long as the items make it to their final destination"... I found this very inexcusable. Then Brent went on to say that I was undercharged, a complete falsity! Now I am left with a repair bill for the painting of the hallway from my new strata! Lesson learned the hard way. Be wary of Papa's Movers of Vancouver. read more