I gave them 1+ year to make it right but it did not happen. So my 2-star review.
I wanted to love them. My experience from the initial contact to get a quote and consultation in person in 2019 was very positive. I felt they care about the customers and I also like to support small family business. So I went with them for the move.
The move itself was not great. I realized the movers did not pay attention to the labels I put on my boxes and stuff. So they even took my garbage bag which I put in a corner for any last minute things to clear away. Luckily I discovered that early on so we got that bag out of the truck easily. My printer is still not working and I am not sure if it is spoilt due to the move (the box was labeled fragile and printer).
They took away my ottoman for donation despite me saying I wanted my ottoman but not the sofa. This was the part which I thought they were kind. To help donate my sofa and clothings and shoes to the hospital as they told me the hospital needed them.
At my new place I noticed my under bed drawer was broken. I told them and the first question was, maybe it was broken in the first place. That was just wow! Trying to shift the blame. I said I saw the guys dismantle my bed so I would have known. Plus they did not put my mattress in the mattress bag which I bought till later. So my mattress was on the floor leaning against the wall while they dismantled the bed. They also tore the mattress bag apart at the new place. So the bag cannot be reused.
Back to the broken drawer. I should have taken up his offer of a $50 discount then. But I really needed my under bed drawer for my linens as my new place was tiny with limited storage space. Then he said he can repair it. I thought it will just take at most a week to fix it. So I said please fix the drawer.
That 1 week became over a year now. There were some correspondence on the progress. Then zilch. I have given up now. I have no more confidence in them. And they kept texting me their promo and to recommend them to others or for my next move. I had replied about this before and after 1 update, it was radio silence.
So I am still drawer less. My linens are living in a big plastic bag in my laundry basket. All because they have destroyed it and with no reparation at all.
I gave it two stars because of their kindheartedness to help donate apparels to the hospital.
I think if all went well, this will be an excellent company. Just unfortunate they are not great at customer service when things go south.
I did not review earlier as I wanted to see if they will repair my under bed drawer and giving them more time due to covid. But when I still receive text message earlier this year on their promotion etc, I just felt like my issue was swept under the carpet. read more