I once rented from them a couple of years ago and I had no problems . Then this year we decided to store with them again , this was a huge mistake.... we were renting an indoor storage which is supposed to have extra security right ,WRONG . My secure unit was broken into inside the climate controlled room , the lock I had was broken and a lot of my items went missing. When I went to check on my storage I noticed my lock was not on, it was another lock , I went to the front desk and spoke with Amanda , she was no help at all , she said they walked the area and noticed my unit had no lock so they looked inside and still saw items there but placed one of their own locks on my unit , she said they tried calling me and my number didn't work but they never tried calling my emergency contact . My unit had been broken into about 2 wks before I went to check on my unit. They could not give me answers Amanda was full of no help , customer service was horrible and shitty. They couldn't offer to move me to another unit, no answers on video cameras and no answers to why my emergency contact was not called . I made a police report , and have tried calling corporate several times and nothing , they are full of bull shit , they have no customer service whatsoever. I cannot believe a company like this treats their clients this way after paying every month . I have filed a claim with the insurance for my items and guess what no fucking answer. I will say am leaning towards legal action because this is unfair to customers and the least the can do is try to help.i have never been treated this way.This is the worst experience as a customer . I am beyond pissed that my items were taken and more after being ignored by these unqualified people who call themselves workers. Do not rent from here save your items . My thought were that this place was secure especially because it was indoor but I was wrong . I asked if anyone else got broken into and no answers were given . I am disappointed in the type off care I received . This place is full of shit and full of lies , horrible service and corporate is probably a lot worse , since I have not even received a call back after several voice mails to get answers . Doo not rent from here!!!!!!!!!!!!!!!!!!!!!!! read more