I feel so happy to have a unit here.. Everything is highly secure. The place is really clean and mister bill and staff are been so friendly...i will definitely stay here. Javier moreno read more

I've looked at various storage facilities around San Pablo and Richmond and I can definitely confirm that is the best you can find. Their prices are reasonable, the storage units are spacious, the facility is kept clean, it is nicely secured (automated fences, good lighting, multiple video cameras, on-site manager), and the customer service is outstanding. The items I needed to store couldn't be exposed to hot temperatures so the lady (I forgot her name unfortunately) offered to give me a storage unit located at the coldest part of the facility. This totally made up for the fact that they don't have temperature controlled units. I really appreciated that they did this for me because I really didn't feel like paying extra at a facility that has air-conditioned units. And it doesn't hurt that the facility is very close to my house. Why do I consider them to be the best storage facility you can find? It's because I feel like I can trust them to keep my belongings safe which is the single most important thing for me. So, yes I would highly recommend them. :) read more

Horrible! Horrible! Horrible! For the love of God stay away from this place! Heres what happened: A family member had put all of our families items in a storage unit and stopped paying the bill (long story but it is what it is). When I reached out to the company I spoke to Janice. she was nice and told me I could continue paying but could never have access to the items since I'm not on the unit. Well, that sucks but I get it. She said I could come bid on my family items when it goes up for sale at auction. I live over 300 miles away from Richmond CA and that wasn't possible nor was bidding over the phone. I told her I really didn't care about the items, the most important to me was the irreplaceable family pictures which have ZERO value to the person buying the unit. She said she would talk to the buyer and ask if they could bring any pictures to her and she would hold them for me. I was extremely grateful and happy that she offered that. A few days after the auction Janice called me and said the buyer of the unit as dropped off some pictures for me to pick up. I said great! Let me get my schedule together and figure out a time to come in person since mailing to me was not an option. She says that's fine. I call about 5 days later and tell her I will be coming to the bay area and wanted to schedule some time to pick up the pictures. This is when it gets bad... She says "the pictures are gone"... I asked "well, where are they?" she says " I don't know, probably in the trash". WTF?! At this point, my heart stops. I realize that generations of my family history and pictures have literally been erased from the earth. I have nothing to show my own children, no pictures of grandparents, great-grandparents, uncles, cousins, everything vaporized. All I could ask is "why?", "How?", "I just don't understand". And for the record, I was surprisingly calm, just really confused and shocked. This is when she gets extremely angry and starts yelling at me like it's my fault and says "corporate made me throw it away!" I say to her "but Janice, you told me to call when I could pick it up, aren't you the manager here?" She says literally "when corporate tells us to jump, we say how high, I'm sorry":: CLICK:: She literally hangs up on me. I tried to call back but she wasn't having it. I was devastated. I still don't understand what happened. Someone could have called and told me If i don't pick up it was going to get thrown away. Or I would have paid shipping, there were so many options. I tried to reach out to corporate but got nothing, I have no idea what to do or what really happened over there but I just had to share my story on Yelp. Be careful with this place and I hope no one will experience what I did. read more

One of the best storage facilities in the area!! I have a storage unit at this location and I'm so happy with the current staff and management on site!!! They are super helpful and quick to answer all questions and concerns. I recomend renting a storage unit at this site if your looking for a low price with all the perks! read more

Stay away from this storage facility. I have been a renter at this facility for awhile and previous managers were respectful, discreet and professional. Since I began renting there, I thought the place was clean, had adequate resources like carts and bathrooms that were easily accessible and the elevators, doors, gates and floors were maintained. The latest managers (I think they are a married couple?) operating the place have reversed all of this. The place is no longer clean, with random garbage strewn about the halls, inside the elevators. A couple of doors would not close, carts are not available (what happened to them??) and on more than a couple of occasions, the elevators in the different units did not function. The thing that is a current frustration with the tenants is that since the new managers got on board approximately two years ago, the rents have steadily increased with no clear and reasonable explanation. When pressed for an explanation about the sudden increases, the woman could not explain why exactly the rents went from and additional $5 a month to $10 a month other than the main company decided to do it this way and it had something to do with switching to another insurance provider (?). Of the two, the woman seems to be the most pleasant, although, to me, she seemed ignorant of the company's policies or equivocated responses to everything that I asked. In any case, I don't trust her and she has told me things that were not accurate or worse, led me down a bureaucratic rabbit hole by referring me to a main company phone number that only takes voice mail and never responds. It's as if Security Public Storage doesn't care or are doing this on purpose. The man who manages this place, presumably her husband, is simply difficult to talk to. Everytime I tried to talk on the phone with this guy, he seemed like he was having a bad day and made it seem like I had a problem when I asked about why the rents have gone up and why the physical plant was so dirty all the time. He is dismissive and, well, I just stopped trying to talk to him. The positive reviews for this site is the result of an enticement that the facility gives renters. If you leave a positive Yelp review, and prove your posting, then you get a rebate on your next month's rent. At times, it has been $10 off to $15 off next rent. If you skim through the bevy of reviews of this site you will note primarily 5 stars and 1 stars with few in between. This is the effect of the rebate. The one star reviews are harsh but are clear examples of the callousness of this storage facility and the property managers. I get the feeling, that they are trying to pressure renters to leave. For example, quick math for these increases (remember, they are a monthly charge that compounds the cost of your rent) is a 30% increase over two years. For example, if your rent was $150 a month, it is $1800/yr. A 30% increase means that you are now paying $2400/yr. That's a $600 increase in rent over two years. The rental facility will tell you that it's well within their right to do the rent increases and the adjusted rental agreements sent yearly that renters are compelled to sign, contain clauses that say rents can be raised at anytime without explanation. And you have to agree to this contract if you want to keep your stuff stored there. I can say that the previous mangers only raised the rents ONCE a year. Since this couple took over the rents have gone up EVERY 6 MONTHS and at a higher rate each time ($10 increase in 'insurance' instead of '$5' as with the previous two managers). I don't like the new management. I think they are there to enforce these 'low-level eviction policy' to remove older, long-standing tenants so that they can rent the place at a higher rate. It's a pernicious policy and is making it harder for renters to use that service. I am surprised that at this point, complaints to legal authorities haven't been filed yet for the property, specifically in the rent increases which are usurious. I won't be surprised if something like this doesn't happen soon. In any case, I continue renting there because it is located within a few miles of my place. However, I am looking for another facility with a lower price and with a better reputation. This place is going down fast. This is too bad, because it was at one time a really nice place. Maybe I'm lucky enough to get out of there quickly before the Richmond law enforcement shuts them down. In any case, new renters, heed this review. Check out as many places as you can and read the Yelp on them before you do business them. But, stay away from this place. read more

Managers are great!!!!! Onsite managers!! Both of them are great people. Made me feel comfortable and didn't rush me at all to rent. Very clean storage units and facility. I would recommend this place to everybody. Anyone who need to rent a storage unit. read more

I LOVE JANICE AND KEN! They take good care of the facility, they take good care of me and they have wonderful, warm personalities. I run a Home Staging Business and I love the safety and secure access of the building. There has been times where I have to stop in late and to have them there for any emergency situation is wonderful. I rate them "wonderful"!!! Voni Gilliam of Home Staging by Voni Gilliam read more

Best place to store all your stuff. Been here for years and never have had any problems. Always get calls when payment it due.

Stopped at the Publix stores today I had the privilege of meeting Jordan and Melissa the new on-site managers and also the training administrator Liz. These folks were awesome Jordan took out the time to show me a couple of storage units, he was very professional. And dealing with his wife Melissa she was also very professional and I can say the same for Liz was at the Daly City store. I highly recommend the storage facility they certainly will contribute to the store to my equipment as I continue to grow my business. Thanks again Jordan, Melissa and Liz for your excellent customer service. read more

I have been a family member of SPS for a while, if you have stuff u need stored even if you don't at least stop by an say hi to Ken & Janice, I Swear you'll find stuff in your trunk just to store because you'll wanna come back! see 4 yourself the place is sooo clean- An not by accident but because it's done personally by KEN, so hands on and his Wife miss Janice is a front office GODDESS'. personable approachable SOO FUNNY, . An Just hands down ADORABLE. I SWEAR THEY ARE THE LOCKS TO THE WORD SECURITY PUBLIC STORAGE! MY NAME IS SHAWNA LEE ( AND I APPROVE THIS MESSAGE) read more

I started out storing a car here while I was doing some work at home and decided to get a smaller unit to store something's in. The staff is awesome and I have never had anything but positive interactions since I've been a customer. Keep up the great work. read more

Great service. Reasonable rates. Indoor & outdoor units. Very convenient location right off of I-80. Managers are great to work with--friendly and accommodating. Open 6am-10pm. Auto-pay available. We looked at many before finding this one. Very glad we checked them out! read more

I was looking for a storage something not too big Ron show me several unit that fits my needs he was very helpful and understanding thank you Ron for your help I got The storage I'm looking for read more

Fantastic service, great facilities. Been with them for two years and counting. Worth every penny!

Janice, her Prince Charming & all the crew here are wonderful. I am going to miss their smiling faces when I leave. :-( :-)

Great friendly staff (Steve, Felix, Renee)!Well maintained location. Would definitely recommend my friends and family here!

A+++ Amazing and safe place to store your goods. This is my second time renting from this place and I wouldn't go anywhere else. The storage units are extremely clean along with the whole property. I really enjoy the customer service I receive from all the staff in the office. I highly recommend this place to anyone that cherishes their goods. The security and alarms of each unit is a huge plus for me. Thanks Felix and the team at Security Public in Richmond ! read more

I was always spectical about storage places my mother used to rent one when I was little and all I could ever remember was her having problems with fees changing on her every month I have had this storage here in Richmond for around a year almost and it is great the service is always very plesant and the people are very helpful full the gentlemen Evan offered to sprayer my unit with big spray and everything b4 I moved my things in beacuse I am scared of spider lol and hate rates and I haven't till this day had no problems or issues with them they are great and I was recommended bye a friend and I will recommend this place to all of my friends as well. read more

The staff/owners are very nice people and place so clean. They have a warm atmosphere makes you forget the hassle of moving.

Husband and Wife operation outstanding very nice couple very pleasant to work with I have been interacting with them for over a year and they have always treated my business very professionally this is a good place read more

Our family is in the process of moving and need to store some things for a few months. My mom had a good experience at this location in the past so we decided to give it a try. We are very happy with our decision. The facility is well maintained. The pricing is reasonable. What sold us on this location was the staff. They are so friendly and very professional. Not sure where this adventure is going to take us but if we have storage needs in the future we would work with them again. read more

I am so happy I chose this location. Janice and Ken are amazing and provide excellent customer service. The grounds are very clean, secure and easy to get to. read more

Absolutely fantastic all around! The facility is like new and the managers keep it clean and well managed. Greg and Jannette do an incredible job of remembering all of their customers and make you feel take care of on a personal level. They were incredibly helpful and the facility also has dollies, carts and even a truck available for customer use. I can't imagine any way my experience could have been better. read more

Not a bad place, I feel pretty safe and my stuff as well. Have live in workers onsite so that's pretty cool. Price are OK and are willing to work with you. Only thing bad is the code key are to close to the gate and I have to back up and drive forward again, but that's something it can't be helped. read more

Very helpful and friendly service Tina knew exactly what size unit I needed after we talked I'm a 1st timer so I didn't have a clue

This place is great! I know my stuff is safe with them. Very friendly and helpful people always ready to lend a helping hand.

I love my favorite couple Ken and Janice. They are awesome people. They listen to you, find the best suitable solution, and they will definitely go to bat for you... 100%. I'm glad I've met them. read more

Great storage facility, location, and service. Representatives Melissa and Jordan are super friendly and helpful. Facilities are well kept and all lockers are very accessible. Highly recommended! read more

Very friendly folks. I've had a unit here for about a year and never an issue. Very happy

I just recently had to rent a storage. This process of moving, trying to sell a house, finding a place to live all this has been very difficult. Renting a storage was the only thing that was easy and no hassle which means a lot when everything else has been a nitmare. Renee and Felix are wonderful and I heard Steve is wonderful too. I'm glad of that since I just learned that Renee and Felix are leaving. I hope the next managers are as competent as the them. I was reassured that will be. Good Luck to the both of them. read more

The friendliest staff around! Love the fact that I feel safe about leaving my things in such capable hands.

the absolute worst. the storage unit was the subject of legal proceedings. the staff refused to call back after numerous calls from the receiver and attorney. i had to get a court order. no management available. no way to call the area supervisor. inept and unsupervised staff. read more

Great storage location. Wonderful customer service, clean and secure. Will definitely recommend it to family and friends- Benita R.

Easy service and friendly staff. Getting a new locker was easy. Thank you to Janice for all the help.

Melissa and Enrique were absolutely lovely. Super helpful and knowledgeable! Also their prices are unbeatable! I'll definitely be referring friends/family/clients! read more

The facility is extremely clean and well light. The staff are amazingly friendly. The location is central to the freeway for easy access.

Renee and Feliz were extremely nice and helpful! The guidance was very clear. Couldn't have asked for better customer service!

Never purchased storage before but the team here made it easy. They found exactly what I needed and kept it at an affordable rate! If you need storage at least shoot them a call and see what they can do. read more

Clean space, nice people and a free truck to move your stuff into the facility. Plus, they were willing to match the best price in town (which did not have an equally as nice facility or management). read more

I had never rented a storage before and was skeptical as to what to look for. After dealing with one place in El Cerrito (the place's name will be kept confidential for privacy) the manager was a slacker and he gave me a bad vibe. When I came here to Security Public Storage the managers were SOOO attentive! They waited for me after business hours so I could complete my lease (even though they were due to close), one day I got there after the office closed and I needed a doly and the manager, Diane, was on the floor and she was nice enough to open the shed for me so I could use a doly (even though she had long been closed). The managers are greaT! The security is great! The customer service is great! Enough said.... =) read more