I started renting this 20 x 20 rental unit and 2011 after a divorce. Unpleasant to begin with, but the storage experience would get much more so. On a positive note Rob and Mary are very helpful and pleasant. But the objective of the storage unit is to store your things safely that you deem valuable enough to be stored. Security public storage fell woefully short. I moved out of my storage unit and only completed the cleanup a few days ago. Pleasantness of the staff doesn't overcome the fact that we did not get what we paid for. Mine was a 20x20 unit accessible from the outdoors so a little moisture under the door would be understandable. An expensive desk and credenza were soaked on one side each and turned black with mold. When I removed all of my things I could see that the water had run all the way to the back and side walls (of a 20x20 unit!) - Obviously not designed to keep water out or your valuables safe. Also, rats had their way with many of my things. Destroying entire boxes of items, hoses, etc by their chewing - and urinating and defecating on EVERYTHING!! Rat crap and urine covered my dining room chair cushions. I understand that rats get into things but it was obvious that they have NO pest control program. I have many pictures which I'll try to post. Also destroyed by water: Three large area rugs, about 100 classic record albums the Beatles , Elvis, The Four Seasons, many more, my fathers elementary school books I had kept, much more. The kicker to all of this is that as I'm sweeping it out I realize that I'm cleaning up my destroyed things that I stored in there, and their rat feces. I paid a little less than $400 a month for storage all this time and this is the care that was provided by the storage unit. For more fun I was paying insurance the entire time. I called insurance last Monday, nine days ago, and I have not heard back from them. I sent a note to the storage facility last Friday saying that I hadn't heard from the insurance all week. They wrote back and assured me that they are usually very responsive and they would contact the insurance company on Monday. I call Tuesday, and was told that they weren't there yesterday so they contacted them insurance that day. The storage folks said that insurance would call me. I haven't heard a word - the insurance is worthless. This is one of the worst experiences I've ever reported on yelp and if I could take points away from the people who gave better reviews I would do so. Summary: No pest-control applied at this place. The floors are designed obviously to run toward your valuables as opposed to stay by the door or outside entirely. The insurance is worthless. This was my first use of the storage facility, it will be my last. If I can't store things in the place I trust what's the point of paying the money? You might as well just throw everything away beforehand. read more

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We had a difficult time finding enough storage to fit a 5 bedroom home in the peak season. The staff was very friendly and helped us locate different units closer to each other. Whenever we call deon the location someone comes quick to assist! Thank u! read more

Today I had the pleasure of meeting the facility managers, Tatiana and Rachel. They were kind, accommodating and efficient in helping me with a somewhat unique situation. It is evident that they are proud of the improvements they've made in the security and physical appearance of the property. Their commitment to customer service is illustrated by their days and hours of operation which are in line with customer needs. Office hours are 9am-6pm Mon thru Sat, 10am-4pm Sun and access is 6pm-10pm daily. This is in sharp contrast to the trend at most facilities where they are now keeping "banker hours" (e.g., 10am-4pm Mon thru Sat and closed on Sundays and holidays). I know of one facility where access is by appointment only and limited to 15 minutes per appointment! I am glad that I met these two very real people who obviously love their jobs and take pride in their work. I also love the red garage doors! read more

I have been with them for a while and this is one storage that I could say that they keep the property clean inside and out and they're staff are very nice and professional Knowing that I'm on a budget this is a very reasonable price that I can afford thank you so much read more

My husband and I received great customer service and the associate was very pleasant with a warm smile. We received a great storage that is just right for our budget. read more

DO NOT RENT HERE!! If I could give this place less than 1 star, I would. We rented storage for 5 months, May to October 2015. Everything we had went into it, including our appliances. From the beginning, we didn't have renter's insurance and were told that we had to have it, so unless we did our own, we'd have to pay extra each month to carry theirs. So we paid the extra each month. We never given a copy of the policy that we were paying for, nor who the insurance was through. It was tacked on to our month rent. Before we moved in, I asked about critters and rodents. Rob ASSURED me that they had no such issues, as someone from pest control came out monthly and same for any rodents. He ASSURED me that they kept a clean facility and there were no issues. SPS wasn't my first choice, Acorn Storage was as I had used them before, but they had no availability at the time and we needed to move, so we went with SPS. Ugh. Over the 5 months, my husband and I were both in an out of the storage, but only in the front, of course, not going all the way through it, to get what we needed. Around the 3rd or 4th month, I noticed some red plastic "crumbs" so to speak and I checked the container they may have been from. I couldn't see where the damage may have been from and dismissed it, thinking it was just me. When we moved out in October, I did a visual on all that I could, until we got to the big appliances, which I let my husband and the movers load up. I went ahead to our new place to unlock everything and open everything up for the movers. My husband called me and told me that there was extensive damage to our refrigerator's water lines and that there might also be damage to the washer and dryer. I told him to bring it all, as there was nothing to be done, but to take pictures of what he could. I asked what it looked the damage was and he said mice or rats. Once I saw the damage myself, there was no doubt about it. I took pictures of the refrigerator, washer and dryer. The evidence was clearer in the washer, as there were mice droppings and urine in the tub. They'd chewed through the water line of the refrigerator and completely shredded it. They'd chewed on the the hoses for the washer and even the power cord for the dryer. I took pictures of it all and the next day, i went to SPS. I showed Rob the damage, who apologized and encouraged me to file a claim with insurance company. He then gave me the information so that I could do so. I filed the claim with Bader, sent them my pictures, gave them the information they needed, only to be denied. The insurance that SPS insists that you take, does not cover any damage done by birds or vermin, including rodents or roaches. To say that I was furious is putting it mildly. We were out of an $1100 refrigerator and our washer and dryer, at least another $1000! We ended up having to replace it all, as they are appliances that we need, however, I'm not done trying to find a way to re-coup our losses. $2000 is nothing to sneeze at. I say again, DO NOT RENT HERE!! read more

Great public storage ..Clean good prices customer service outstanding. I highly recommend.

This place is awesome! The staff is excellent. They're friendly, polite and knowledgable. The value is unbeatable. I looked around for a week before I settled on this place. Between concord, martinez and pittsburg they provide the best. Location, agreement ,office hours, access hours and service is unbeatable! I pride myself in shopping around for the best value. I can say I definitely found it here! I would recommend this place to anyone who needs storage. read more

Friendly customer service. We got in and out with no problems for renting a new space. Thanks. read more

I have been with this storage company for many years and Mary has been GREAT in the past years. When I needed something, she would (and still does) help to come up with a solution. If you are in Pittsburg, or near Pittsburg, check out Security Public Storage and you will not be disappointed!!!! read more

I have been storing my products in this facility for almost 4 years. Rob and Mary are very positive, upbeat and caring about me as a customer. The place is clean, secure and easily accessible. I am in the climate controlled area and it has been great for me to have such a secure and perfect place to store my products. I highly recommend Security public Storage here in Pittsburg, CA read more

Very good experience. Friendly staff and great service. I truly appreciate these people and their dedication to customer service. Five stars from me. read more

It's been over two years now since I've started renting storage place at this place and I am still satisfied. The place is always clean. There's a good number of cats I see being fed from a food dish. This is a good sign to me that I don't have to worry about rats. read more

This place is great! I've used them before at another location in southern cal and loved them there too. They have great staff and security. It's a very clean property that's super conveniently located off of hwy 4. Staff is always friendly and helpful. Highly recommend if your in need of storage. read more

They were very helpful and reasonably priced, the owners are very nice and surprisingly funny people, would recommend to anyone, right off of hwy 4 read more

This place is nice the owners treat you like family. There always working on making you feel safe. Thanks

Very nice place very well keptnice staff never seen a mouse located in pittsburg not to much money per month

I recommend this place. Front dest staff is very helpful . Good location , next time freeway.

My name is Carol. My husband Bill and I are happy to report that not only are the facilities at Security Public Storage kept clean and neat, the Managers are gracious and bend over backwards to make your experience an excellent one. We have one large storage and just added a smaller one. I wouldn't go anywhere else. The one we chose that is large and has climate and dust control. That is an amazingly wonderful feature. We have some rare books in there. We needed to be sure things would be kept in a certain way. They helped us accomplish that. yeah. read more

The Managers made me feel so at home, like I knew them forever. Best place to get a storage

I have been a customer for about 2 months so far. I appreciate the customer service and support I have received. They made me feel comfortable and answered all my questions on the spot. They have done everything I have asked and I would recommend Security Public Storage to anyone who needs the space. read more

Rob and Mary are awesome people, if you need storage space, this is the place to be, always helping us with are unit, and always taking care of us read more

This place has definitely made my move easy. They offer free use of truck for move-ins. I wish the same was offered for moving out. The special reduced rates are good if you plan to stay a short time. Caution be careful with this. I ended up staying past 3 months footing twice the original price. Overall good friendly helpful staff makes for a pleasant experience. read more

Security Public Storage is a great place to store our personal items. It is conveniently located at 521 Harbor Ct, Pittsburg. The customer service is great. They are friendly and helpful. They have a truck on-site & available for local use. They also have the dollies and the hand trucks and other moving supplies on-site too. It is slightly higher than other places around but I like that it is well maintained and air-conditioned and clean. read more

Customer service was excellent here! Employees here were very hospitable! Would recommend anyone here!

Great place for storing your personal belongings with great customer service and very easy to obtain a unit online without any complications. The cost is a bit in the higher range, but its worth it to have your things secured with 24 hr surveillance by the managers living on the property. Obtained 10x10 unit with climate control for one bedroom apartment, which provides plenty of space and more some. Very glad to decide to go with Security Public storage compared to other public storage facilities, which had bad and mediocre reviews. read more

I have never used a storage unit before. I looked at Security's competitors and they were OUT OF THEIR MINDS for a few reasons. I came here and it was clean, friendly and the prices were better than other places. The young lady at the front desk was so nice and very helpful. She even took me down to my unit and showed me where it was, how to lock it properly etc. I expect good customer service as we all pay good money for things and I got it for sure here! I was very impressed and that is hard to do with me. An extra bonus for me is that Security is near my home. Absolutely everything was explained to me and my questions were happily answered. Their website is easy to follow also. I highly recommend Security Public Storage! read more

Erika Hunt gave great customer service she was very professional and patient . Made our experience very pleasant.

Public storage is horrible they care more about there money than there people who have to pay for there horrible services.there prices are too high for horrible units the tiniest unit is 111 dollars and they smell horrible. They don't care about anybody feelings. read more

Security says it all. I love having my items stored in a clean, well lit, secured place! I feel safe coming in early or late because of the security. Rob and Mary makes me feel great each time I call. They have excellent customer service! read more

This is my second time renting at this location and I would never consider renting anywhere else but here. Rob and Mary are great Managers. The units are clean and conveniently located, don't just take my word for it, try renting here and you'll see what I mean. read more

Great prices & Secure place to store your most valuable possessions. These guy's are great and my 70 year old client that was displaced was well taken care of. When a small amount of water came in after a heavy rain they were quick to remove and address the issue. Thanks on behalf of Rose and Me #MyRealtorRick read more

I had a great experience. Mary was very helpful.we will be moving out things on Saturday. I have been there for 5 months and we just love it there. Great customer service. The property is always so clean. Every time I come here it's always a pleasant expierience with Mary. I can't express how clean and great the service is. read more

This is our 2nd time around getting a storage space from here. We came back because we were very impressed with the customer service& efficiency. This is not your typical storage where they're just interested in taking your money. The owners Mary and Rob are awesome as ever! If you're looking for professionalism, customer service, & security this is the spot! read more

Been using the services here for three years just emptied my storage. It's been a good experience, the customer service is great the place is always clean. I feel my personal belongings are safe at all times. Highly recommend this place. The staff are very friendly and professional, hoping I will not have a need for storage anytime soon but if I do will definitely come back. read more

When I walked in to rent a space from security Public Storage. I was treated cordially. Staff very friendly, informative. And helpful. Did not waste time getting me my space. I highly recommend this facility. read more

So far so good, no complaints. Been there for a few months and so far everything is like it is supposed to be. Rob and Mary are very nice people. Every time I see and talk to them its pleasant. Haven't had any issues with pest, or any damage to my items. I'm in a 10x10 , and the rate per month isn't bad at all. Hopefully all stays well. Thanks a lot Rob and Mary!! I recommend this place to anyone around the Pittsburg CA area. read more

The couple that run this place are GREAT. Very helpful and nice. I rented a 5x10 (I think) inside. Price was fair and there are none of the HIDDEN charges it seems like other storage places try to get you with. Everything upfront and in plan site. Security was good, and couldn't ask for more. read more

Great storage facility, friendly staff with great customer service. They called us to let us know a unit would be available soon and were helpful in setting up auto billing. I definitely recommend this facility. read more

If you knew how hectic my life was, you would understand why I've rated and appreciate the care, friendliness, professionalism and welcoming ways of the Team here at the Pittsburg, SPS location: Nicole, even though she had her "hands full" with a problematic customer/situation, she was still able to greet me and make me feel welcome and attended to my storage needs when she became available!! This same welcoming, "family" persona was extended by the other personnel, Rob and Mary!!! Thank you Security Public Storage management/owners for sharing your team--excellent customer service!!! Give them a raise!!! read more