Have been here since they opened and couldn't complain until now.... In the last year the "one and only" elevator has been out of service about 5 times. I don't think I need to explain what a big inconvenience this. If your someone that might need to move stuff out of your storage on a regular you might want to look at another place read more

I loved this facility....until after about 2 months when I found rat poop all over my dining chairs (and elsewhere)! Thankfully the chairs were mostly covered with a blanket, but there was A LOT of poop, and I know those rats were all over my chairs and other items being stored. Tried to report this to on-site manager but after multiple calls and letting the phone ring until it shut off, I had to call Corporate. This happened on a Monday. No manager on site nor answering phones. Couldn't even leave a message cuz no voicemail! Corporate offered apologies but stated that I assume ALL risk. Rats are not my responsibility. The storage facility has dozens of rat boxes outside but you can see they haven't been serviced in forever. They are crusted with cobwebs and leaves. Also, several large spiders and their webs obstruct the light switch at the entry door! So, no housekeeping of any kind but you are still obligated to pay full rent, even with rats running around your storage unit. BEWARE! read more

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Their response is to speak with management, I explained in my original review very clearly that I did and that was the primary reason for my terrible experience. Even their customer service rep is terrible. Laughable at this point. read more

OMG if you see the woman at the front desk talking on her gold cell phone case, just turn around. She's obviously not happy to be there. Completely different experience than communicating with Gary and Marcus. If my only contact at the facility was her I definitely wouldn't have gotten a unit eek ... My word that is one cranky person - I'm not even upset I'm more shocked at her nonsense lol I'm not taking away any stars bc of one crabby woman but Lordy stay away if you want help or have any questions. The facility is still clean and I want to reiterate Gary and Marcus are absolute rock stars!! read more

Cypress Self Storage - Self Storage Near Me - Oakley, California

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This is crazy I am current customer who has two storages at this property and every time I show up the elevator is broken and not in use today on 6/16/25 I came to get something's out of my storage because I just recently moved in to my new home. My storages are on the 3rd floor so I use the elevator to go back and forth to transport on my second trip up and down everything was fine but on the third trip the elevator stopped working so I then thought I'll just use the stairs but then I check all the stairs doors and they are all locked so I go to check and ask the employees about the situation but all the doors are locked to the office and the lights are off but the signs say it's open this is not the first time I have been here where either the elevator was broken and couldnt access my belongings because the stairs are locked or the employees or being at the office when it's clearly office hours. The worst part is my storage is still open on the 3rd floor and my keys to my house is on my lock up on the 3rd floor with no way to access it and no employee at the office now I'm sitting and hoping that hopefully someone will show up to let me lock my storages and grab my keys and oh yeah all the doors lock at 7 this is horrible if I would of known this is how the customer service would of been I would of never chose this place this is a one star company oh yeah while I'm writing this I notice there is an elderly man stuck in the second floor cause the elevator is locked and the stairs are locked read more

I needed a nearby storage space. I called and spoke with Margaret. She told me they have the size available. When I arrived, I met Gary and Margaret. They both were very nice and helpful. Gary does have a lot to say, but very friendly which we were able to start a conversation besides the storage. He shown me different storage sizes which would better fit for my items. The storage has one elevator that takes you up to 3 floors. The transaction was easy and simple. By end of the day, I felt I made the right choice. read more

I've been a customer since 2021 and recently came in again to rent another 2 Units and I worked with the Manager, Brittany Jones and she was getting ready to leave for the day and would be off for a week for vacation and her co-worker DJ and they were both friendly, helpful, knowledgeable and considerate. The prices are outstanding and I highly recommend Cypress Storage and please ask for Brittany or DJ if you decide to come in, you won't be disappointed. read more

The guy that works here is absolutely outstanding customer service and just talking to you like a human. It's rare that people are genuinely nice anymore so I appreciate somewhere that's a storage facility that has nice people as well. He is informative and very sweet! Definitely would recommend if you need a storage facility! read more

I went shopping around locally to see what some of the deals were. I was purging a lot of my stuff during my December vacation and needed a smaller place to store stuff. I was looking for anything smaller than a 10 x 10 and there was a few places that were in the $100-$125 Range that I thought was pretty outrageous. I called Cypress and I was greeted by a gentleman that went over some of the details and promotions. Very nice dude and I said I'd like to come by and check out the facility and the unit. We went over a couple of options and just from the customer service alone, I chose them almost right away. What I liked the most was it's a newer facility and they had plenty of cameras. They also had a nice lobby that offered water and snacks as well as a clean bathroom. The gates times open at 7 AM and believe close at 7 PM. I wish it was 6 AM like the others but it's OK, the benefits here outweigh the others. The only bummer I really didn't like was they only have one flatbed dolly for customers to use in the entire unit. They said that the other one was damaged and one went missing as if a customer may have took it home. So I had to walk around locating this flatbed because I had about a dozen medium-size boxes filled with clothes and such and I was not about to go back-and-forth from my car to the second level for each box. I ended up finding it on the other side and it made things way easier with just two trips. I went back a few days later with more items to put away and I still had challenges looking for that flatbed dolly. Luckily I brought a wagon with me and only needed about four trips back-and-forth. read more

Cypress Self Storage - The very elusive single flatbed dolly for customers to use. Only one in the entire property !!! - Self Storage Near Me - Oakley, California

Great personality on the staff very humble and welcoming Storage units are very clean and nice read more

What a Superb facility this is!! Air conditioned and easy access to everything. The price for my Storage unit was the best and most affordable in this area. Margaret was the staff member that helped me find the perfect unit to store my stuff. She is very knowledgeable and you could tell by how she conducts herself within this facility that she's been around the storage business for a long time. The minute I walked in the door she gladly offered a very Generous special for moving in. The Special move-in price that she gave me was greater than I thought I would be able to get! A pleasant surprise! The great Customer Service, super Clean and Secure facility, superb Staff, and outstanding Value for my dollar. I wish I could give this business more than five stars! Five stars will have to do so long as someone reads this and will also be able to take advantage of what Cypress Self Storage has to offer Outstanding!! And God bless America!! read more

I met Margaret and Gary at Cypress Self Storage. Gary took the time to show us multiple units and found us the perfect unit for us. The storage place is clean and very secure. Margaret gave us a great deal. I appreciate the great customer service Margaret and Gary provided us. read more

The ambience at Cypress was awesome. Margaret helped me open storage space and she was amazing. Gary was so nice and welcoming when I walked in. The prices are better than the other storage units and I love the convenience. read more

Cypress Self Storage - Margaret did a great job decorating. - Self Storage Near Me - Oakley, California

We've been looking for a storage location for a couple weeks and compared a few different options. I spoke w/ Deanna over the phone and had a few questions about their spaces and availability. She said to swing by and we can check out the storage to get a better idea of the size. Gary took us to a few different storage size options and gave us some good pointers. He and Deanna were super helpful. Ended signing a rental contract w/ them on the spot. The facilities are really clean. They also offer a moving truck for use. I would definitely recommend Cypress Storage to anyone. read more

Whoever owns this place completely dropped the ball! coming in to see Marggaret and Gary was the best part of coming here! I wouldn't even have considered this place if they weren't here. Marggaret completely understood how hard it was for me to lose my house. She made me LOVE coming to storage! The office was always decorated and I got free candy. The new office staff can't be bothered to even smile or say hello. read more

Simply, the best. Best price, choice of units, safety and security, free use of moving truck at move-in. Manager and staff are exceptional. Super helpful and friendly. read more

WOW! This is, hands-down, THE most cleanest and beautiful storage facilities I've ever seen. And while I understand it's brand new, I've used many storage facilities over my 56 years of life, and this one feels like a model home! It has street names for hallways, how fun is that? It also offers a moving truck for FREE. The metal walls are pristine white and I feel like the elevator has BETTER wood flooring than my own house! I'm so happy to have toured this place for my future storage needs. OH, and the music in the hallways makes "moving-in" a joy, and yah, I'm one of those people who dance down the isles to GOOD music in grocery stores, so this was an added bonus! I checked out the bathroom, and I've never seen a storage facility offer a bathroom, let alone a beautiful one! I will be recommending this storage place to all my friends and family. read more

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I love this place..the gentlement there are very friendly i ever meet...the place clean and new

Absolute state of the art facility! Brand new facility just opened 8/27. Awesome move in promotions. Top notch security system on property with every unit individually alarmed. Spotless property with climate controlled 3 story building with elevator. Also has a high tech and pleasant sound system playing soft music through out the buildings. A variety of moving carts for use too. Prices are the best around with service to match. They even offer a free moving truck to move in to your unit!! They also sell boxes and moving supplies. These guys really did their research and thought of everything! They even have a free snack station and bottled waters for customers in the area of the lobby that is actually a lounge. read more

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We are new to the area and needed a storage for our stuff from our previous home. I did my research and chose Cypress Self Storage because of the positive reviews and the location is just 3 miles away from our new place. We first inquired through phone call (Sunday) and Sam was very helpful. We told her our concerns and she advised us to come tomorrow to further discuss it because our situation would require the Manager's decision. Monday morning we came in and were greeted by Sam and Margarett. Margarett was very helpful and helped us decide the perfect size for us! The people here truly care about their clients and would not recommend or upsell anything that a customer won't need...wow we were so impressed! I know times are hard and every one is trying their best to compensate for their losses during this pandemic but it is nice to know that there are company and people like Margarett who truly knows and care about customer service. We had to ask permission for truck use from Manager Gary (not sure of the name but that's how the name sounded to me) who Sam called and responded right away...thank God for people like them! During the move, it was raining so hard and it took us longer than the usual so we had to ask and inform them that we will need a few more hours for the truck and Margarett was able to accommodate our needs. We only have good words to say about Cypress Self Storage. The place is very clean and the people are so helpful and accommodating. We feel very safe and welcome when we first came in and now we are really impressed with their consistent, quality service that they give to their clients. Prices were unbeatable too! They even have a promo for every one. Thank you very much Cypress Self Storage from the bottom of our hearts! We are truly grateful especially to Margarett,Gary and Sam. I highly recommend Cypress Self Storage for storage needs, look no further...GO TO CYPRESS SELF STORAGE....they are the BEST!!! Thank you Margarett, Sam and Gary From: Jacq and Eva read more

Very helpful and professional. I checked other storage places and found Cypress to be the best prices in this area. I'm very pleased with them. read more

Great customer service, clean facility, climate controlled units, and great rates. Customer service was great upon signing up and vacating my units. Don't bother looking elsewhere because they are the best!! read more

Very friendly service... Storage unit sizes are very good for the prices... Would definitely recommend...

Margaret was awesome and super helpful at the front desk. The place is very clean and has a great security system. Highly recommend.

Margarett and Jayden were fantastic from the moment we walked through the door! Margarett was charming and very knowledgeable on what we would need for our storage items. This storage place has state of the art alarm system and is beautiful. They don't try to upsell you on anything and the GM, Jason keeps the place looking fabulous! Thank you ladies for your wonderful assistance - we are happy we stopped in! People: Do not go anywhere else but here for your storage needs! read more

Love this place compared to other self storage locations! Prices are great, security feels top of the line, and the amenities are a nice treat! Jason and Gary work here and they are amazing staff and very helpful and informed. Highly recommend this Cypress Self Storage. read more

Cypress Self Storage - Self Storage Near Me - Oakley, California

Everyone was very friendly and useful. They answered the phone pretty fast and very trust worthy

If you are looking for a excellent place to store your items Cypress Self Storage in Oakley is the one. Not only is the facility accessible, clean and safe but the staff is amazing. Special thanks to front staff Margarett, Sam and the Manager Gary for making my move smoother. Thanks to Margarett's help, I was able to make the right selection for my storage needs. The moving truck that was lent to me was brand new and great on gas. I don't often give 5 stars but I was blown away by the superb service they provided. read more

We were in need of a storage unit and was not quite sure of what size. Gary was so kind to show us each size unit along with the perks of the locations. He was pleasant, knowledgeable and made great conversation. We were impressed with how well he knew all of the guests and everyone seems pleased with the services. Margaret and Deanna were also pleasant and helpful with our process of selecting a unit. I recommend Cypress Self Storage for any storage needs. They are reasonable and the location is great. read more

I'm very happy I went with this facility. 5 stars is an understatement! What has made my experience so exceptional? 1.) I was drawn here because their pricing beat out competition in the area from my research plus I liked that it was a newer facility. BUT IN NO WAY FROM MY OBSERVATION DOES THE LOWER COST MEAN A LESS QUALITY FACILITY. 2.) Jilil and Margaret! I've interacted with them on numerous occasions. They've always given me nothing but top notch customer service!! I've also seen them interact with other customers just the same. Both are friendly, accommodating, helpful...100% pleasant people to talk to and do business with. For me, this made moving better when it can be stressful. They seem to understand this and do what they can to make your experience a good one. 2.) Clean newer facility, inside and out. I haven't seen one bug or anything on ground level or 2nd level and I frequent my unit often as we wait for our house to be ready. 3.) Large elevator with padded walls, use of small or large carts near elevator to make moving into your unit easier, and in my case I opted for a climate controlled unit for storing our electronics. Which means AIR CONDITIONING throughout the building! This made moving more comfortable for us during hot days. 4.) From what I can tell their security system for the facility including their camera technology and additional alarms for individual storage units appears to be of high quality. This gives me more peace of mind our belongings are secure. 5.) Free use of moving truck for new customers moving into their unit. From my understanding (because I didn't need to use their truck) the only cost is replacing the gas you use. I've seen at least two of these moving trucks on site and they are available "first come first serve." 6.) COMPLIMENTARY coffee/tea (Starbucks/other brands), bottled water and snacks in office lobby! I would highly recommend this place to anyone needing a storage unit in the area! read more

This is one of the most friendliest place I have ever been . The staff is amazing from Margarette who first introduce and rented my wife and I a nice storage, explain how can we organize our belongings, how to stack up furniture, and overall great person. Gary awesome gentleman, he handed you equipment so you can move your stuff around and very very great person. Diana another staff who is also amazing great smile and friendly. As far as our stuff was safe and secured and the place is very clean. I will miss this place, but if one day I need a storage place Cypress Self Storage will be my place. read more

I have to say, I wish I could take this storage facility with me everywhere! The satisfaction is way beyond belief. My boyfriend and I have had to store things on many occasions, but this place is, by far, the best place we've ever come upon. I'll start by complimenting the manager Jilil; he made sure that all of our needs were met and more! We needed more time to use the truck, and Margaret quickly accommodated us, even though it was very short notice. Our unit is very clean and we couldn't be happier. Prices compared to the other facilities are also the most affordable. We were going to rent at another place and we were offered a smaller unit for a higher price, so we definitely jumped at the opportunity with this place. Not only because of the price comparison but also the friendliness and professionalism of the staff. They offer their truck for free to any new renter, which is a huge bonus and money saver! I definitely recommend this place to anyone who is looking for storage!! read more

We went in to rent a storage unit and was helped by Jilil, who was incredibly helpful, friendly, professional and thorough! The facility is top of the line, clean and convenient!! Thank you, Jilil for you extraordinary customer service! read more

margarett was very helpful and customer service was amazing she helped me get in and get out. i really love this storage property always super clean and cool which is a plus read more

I want to just say how well pleased I was with storage of my things here. They are so nice and friendly. Candy and Margarett, sit at the front desk and greet you in a friendly matter. The premises are very clean. I could not get my 30 day notice in on time and they were willing to work with me. Thank you Ladies. I will be more than happy to refer others to your business. Jacqui W read more

The entire staff was super helpful and accommodating! They made renting a unit effortless.

Best customer service ever. Very clean, secure, easy access, and great prices. Also, Very friendly staff. Will most definitely recommend

Cypress Storage just opened and I must say I am impressed. Jason helped me get a unit. I was greeted with very clean facility, polite and offered wAter and snacks. The storage roadway is easy maneuverable for moving truck to get in and load. Jason came out and brought water for myself and my moving guys. I recommend Cypress Self Storage and thanks again Jason. . read more

Margaret is super sweet! This is a very clean facility (obviously new) but it matters. Great reflection of the Staff. Margaret was so nice and professional! I could "not" give them 5 stars! read more

Margaret and Gary did a great job with my unit and helped with any questions I had when I moved all our stuff in!! Highly recommend!