Have been here since they opened and couldn't complain until now.... In the last year the "one and…read moreonly" elevator has been out of service about 5 times. I don't think I need to explain what a big inconvenience this. If your someone that might need to move stuff out of your storage on a regular you might want to look at another place

I loved this facility....until after about 2 months when I found rat poop all over my dining chairs…read more(and elsewhere)! Thankfully the chairs were mostly covered with a blanket, but there was A LOT of poop, and I know those rats were all over my chairs and other items being stored. Tried to report this to on-site manager but after multiple calls and letting the phone ring until it shut off, I had to call Corporate. This happened on a Monday. No manager on site nor answering phones. Couldn't even leave a message cuz no voicemail! Corporate offered apologies but stated that I assume ALL risk. Rats are not my responsibility. The storage facility has dozens of rat boxes outside but you can see they haven't been serviced in forever. They are crusted with cobwebs and leaves. Also, several large spiders and their webs obstruct the light switch at the entry door! So, no housekeeping of any kind but you are still obligated to pay full rent, even with rats running around your storage unit. BEWARE!

I had such a pleasant experience with Jason. He was professional, friendly and extremely helpful…read more I would definitely recommend this storage facility as it's extremely clean, well organized, very secure and VERY safe. Being a woman I didn't feel taken advantage of as far as pricing as Jason was very forthcoming and upfront with pricing. I'm very happy, pleased and satisfied with my decision to go with this storage facility. The process was very quick and smooth and I really appreciated Jason reaching out to me to ensure I was satisfied while confirming when everything was in the system and finalized - extremely efficient!!! Thank you Mr. Jason and continued blessings Sir!!!

Oakley Gateway Self Storage has been a really easy and positive experience. Renting a unit online…read morewas simple, and once everything was set up, there was very little need to interact with anyone, which made the process even more convenient. The facility is always clean and feels safe, the staff is friendly when you do see them, and the bathroom is well maintained. Overall, it's a clean, secure, and hassle-free storage option that I would definitely recommend. I want to highlight how incredibly helpful the staff is here. Anytime I've had a question or needed help, they've been patient, understanding, and truly focused on finding a solution. They take the time to listen and make sure everything is handled smoothly, which makes the whole experience stress-free. It's clear they genuinely care about their customers, and that makes a big difference. Reasonably priced!

First, I want to say thank you to Premier for being the best storage facility for my family while…read moreit lasted. We had our unit here for almost 9 years, and it was an amazing experience for most of that time. Unfortunately, ever since management changed, everything has gone downhill. There have been rodents and droppings everywhere, and it affected my belongings pretty badly. To make matters worse, I found out they haven't had on-site management for over 2 months. That's honestly ridiculous. People have had their units broken into, and there wasn't even an email sent out to notify customers. I had an appointment scheduled for 9:00 AM. I arrived at 9:06, and there was nobody there. At first I thought, "No worries, things happen for a reason." But then I found out there was no one there because they haven't had management for 2 months. This is exactly why so many people are moving out. I'm honestly devastated because I get attached to places, and this storage facility has been part of my life for almost 9 years. Unfortunately, I have to move my belongings elsewhere. I really hope Premier gets new management because I would love to come back someday. But for now, I can't recommend staying here. Thanks for the memories, Premier. I truly hope things get better. *here are some photos of every unit that has moved out the red means that its vacant*

Total rip-off. I gave them debit card # over the phone to pay for storage & within minutes my…read moreaccount was hacked. They kept repeating it & I had to close my bank account & replace the card. Also, when I tried to close the storage locker out on the 1st of the month, they made me pay for the entire month. Very expensive for the lousy service offered. STAY AWAY! DON'T TRUST THEM!

Jake- is the go to guy here!!!! Helpful, smart, and goes above and beyond. This is the spot for…read moreyour boat, tv, truck, etc! Five star treatment!

Vickie did an outstanding job locating the best available spot for my boat. She was very friendly…read morean efficient. Thanks a lot Vickie, you made my day.

SUPER CONSCIENTIOUS employees and management!!! Recommended by a good friend (who was a self…read morestorage resident manager elsewhere in Antioch). My mom was moving so Cary S. recommended Bridgehead, saying that the businesses know each other and know who is more reliable and has an employee there all the time. The place is alarmed; if your unit is opened without the keypad entry, staff comes out right away to check your unit. Mom had 3 units at once (different sizes), then consolidated down to 1 unit. We always dealt with employee Minnie who is friendly, patient, thorough, and efficient; that's what we all want in customer service. Minnie always recognized me and my mom. :-D 7 days a week and the hours are good; a friend in Livermore complained that a place near him wasn't open on Sundays, which made me realize that other businesses can be quite a bit worse. The price was reasonable throughout our 12 years, and we felt at peace, knowing that our items were safe and never had water damage. It served my mom well. I know, 12 years is a long time, but that's what it took for my mom and now we cleared out our storage unit.

I've written a review when I initially moved into Bridgehead Self Storage. And here I am, years…read morelater, and the only way my review of this facility can change is for the better. If I could rate them with 10 stars I would. Minnie, Sal and now Linda are just the beginning as to why I still use the facility and why I HIGHLY recommend it. When you pull up to the gate, the facility does well to hide the expansiveness of its true size. In the years that we have rented there, at no time have we ever found it to be dirty or unkept. Rarely, and I mean VERY RARELY, have I ever seen even leaves that may blow around on a high wind day. There is never even dust on the ground even though the back lot is made of rock and dirt! The restroom is always stocked with hand soap, toilet paper and paper towels along with being clean at all times. Whenever I am there at night, regardless of the fact that my unit is in the back and rarely do I see another tenant near me, I always feel safe. At night, there is a security guard who drives the entire facility. And on a personal level, we have, on multiple occasions, fallen behind on our bill. Our unit could have been auctioned off each time. However, Minnie spoke to the owner on our behalf ensuring our payment. (Which we have obviously taken care of each time) The monthly rate not only is less than what we previously paid, but the unit itself is larger than our previous one. If you need a storage unit, and you want quality customer service, look no further. Bridgehead Self Storage is THE place! Thank you Minnie and Sal and my "little Linda" for simply being the amazing people that you are. For always having our back and for letting us know that human kindness still exists.

This place has gone down hill since outrig took it over . They don't care about anything bathrooms…read morea mess the facility is dirty. Nobody comes and cleans anything even around the garbage cans. Nothing they used to clean all the time now nothing.. homeless people in and out of it gate stuck open nobody cares for a month. You call they say they're working on it no manager on duty nobody there to talk to.. my family has three storages there we're all about ready to move.

I love having covered storage and an onsite wash station and dump station as well as ice.read more

We just moved to Oakley and we realized that we need storage space inside the garage. We checked…read moreYelp and found Summit Garage Storage. He has a lot of 5-star reviews and we decided to call Ian -the owner and ask him for a quote for installing overhead racks. Ian has a lot of knowledge and experience in installing overhead racks. After measuring, he gave me several options on where and the size of racks I can install. After several considerations, I opted for a corner rack with two 4'x8' racks connected at the corner of the garage. He came on the scheduled installation date. He was very professional. He advised me that he has to replace one of the 4'x8' since it will be too long and will be in the way of the garage door railings. He did a good job and I was satisfied with his work and product. The overhead racks are sturdy and just about the right size. Since he installed a shorter rack, he lowered the price of the material installed. He's very honest and fair in his services. If you want to install overhead racks inside your garage, I highly recommend Summit Garage Storage. You'll be satisfied with his work and expertise.

Straight shooter! Decent pricing, good work, finished the job on time!…read more The overhead racks looks good and sturdy!

I guess this place is managed by a real estate company. I called to rent a storage unit and pay a…read moreyear in advance. The lady that answered the phone was very rude and said someone would have to call me back. It's been days and I still have not heard back. If this is the customer service you get when wanting to spend thousands of dollars no questions asked, I can't imagine how awful they are with their tenants. If they can't call you back to take your money, I'm betting they aren't really eager to address any issues with the property or your unit.

Been storing things here for years, good prices, some newer units have been added recently. Have to…read morego to Boyd's Real Estate to rent a unit.