This place is awesome! The staff was so sweet, friendly, and welcoming. I absolutely loved her…read moreenergy, and she was so informative and helpful throughout the whole experience. The value is great, and the service was definitely a 10/10! I'll absolutely be coming back and would definitely recommend this place to anyone looking for a great place to store all your things.

I thought this storage was great but I was fooled,they will get over on you please run from this…read moreplace you will get robbed by employers. I'm very organize and the response from them was " they had to do inventory to sale" whatever. The worse place

I never leave yelp reviews but for a company as helpful as this one I knew I had to change that. I…read morewent here with my mom yesterday and the service was wonderful. Kennedy was super sweet and made the whole thing a breeze. The storage units themselves are very clean and everyone we ran into was nice. I would recommend everyone come here

Disappointing experience and refusal to refund an avoidable fee…read more I had a very frustrating experience with this storage facility and would caution others to be careful before renting. Before completing my rental, I called and specifically explained that I needed to store a piece of glass measuring 8 ft. × 8 ft. I asked about the dimensions of the entryway to make sure I could physically get the glass into the unit. The employee assured me that it would fit, and I relied on that information when proceeding with the online rental. I went to the facility expecting to access the unit, but no one was available to assist me. There was no note on the door, and my phone calls went unanswered. Because I needed the storage that day, I proceeded with the online paperwork in an attempt to gain access. When I arrived to be assigned the unit, I discovered that the entryway was not 8 feet wide and would not accommodate my needs. I had specifically asked about this before paying, which made the situation especially frustrating. I requested a refund, and the facility offered to return the rent and insurance charges but refused to refund the $29 administration fee. Even after explaining that I had relied on information provided by their employee, management maintained that the fee was nonrefundable. I understand that businesses have policies, but I don't believe customers should have to absorb fees when they make a purchase based on information provided by staff that turns out to be incorrect. The lack of assistance when I arrived only added to the frustration. What could have been a straightforward resolution has instead left me disappointed with the customer service and management's unwillingness to make an exception. My recommendation: Confirm every measurement in writing before renting and don't rely solely on verbal assurances. Based on my experience, I would not recommend this facility.

We rented a unit today. Receptionist was very friendly and knowledgeable. Very easy transaction…read more Unit is clean and will be easy to access. Their hours for accessing the unit are great 6am-10pm.

I want to give a huge shout‑out to Kim at Storelocal Storage in Brentwood. She spent over an hour…read moreon the phone with me, walking me through everything I needed and answering every question with patience and kindness. Even with all my calls, she never made me feel dumb or like I was bothering her. She also helped both me and my assistant get my rental squared away. Her professionalism and genuine friendliness really stood out. I hope they keep her around!

Service was great because we went after hours and we were still able to put our things into storage…read morewith their 24/7 service.

Ivon is the best!!! Storage is what it is but it's the people who make it a positive experience…read more Every time I have a question or a concern, Ivon is super responsive and goes out of her way to help me any way she can. She should really teach a customer service course, because she is great. I can't say it enough. Makes all the money I am spending at Public Storage, not seem so bad :-)

First, I want to say thank you to Premier for being the best storage facility for my family while…read moreit lasted. We had our unit here for almost 9 years, and it was an amazing experience for most of that time. Unfortunately, ever since management changed, everything has gone downhill. There have been rodents and droppings everywhere, and it affected my belongings pretty badly. To make matters worse, I found out they haven't had on-site management for over 2 months. That's honestly ridiculous. People have had their units broken into, and there wasn't even an email sent out to notify customers. I had an appointment scheduled for 9:00 AM. I arrived at 9:06, and there was nobody there. At first I thought, "No worries, things happen for a reason." But then I found out there was no one there because they haven't had management for 2 months. This is exactly why so many people are moving out. I'm honestly devastated because I get attached to places, and this storage facility has been part of my life for almost 9 years. Unfortunately, I have to move my belongings elsewhere. I really hope Premier gets new management because I would love to come back someday. But for now, I can't recommend staying here. Thanks for the memories, Premier. I truly hope things get better. *here are some photos of every unit that has moved out the red means that its vacant*

Total rip-off. I gave them debit card # over the phone to pay for storage & within minutes my…read moreaccount was hacked. They kept repeating it & I had to close my bank account & replace the card. Also, when I tried to close the storage locker out on the 1st of the month, they made me pay for the entire month. Very expensive for the lousy service offered. STAY AWAY! DON'T TRUST THEM!

Oakley Gateway Self Storage has been a really easy and positive experience. Renting a unit online…read morewas simple, and once everything was set up, there was very little need to interact with anyone, which made the process even more convenient. The facility is always clean and feels safe, the staff is friendly when you do see them, and the bathroom is well maintained. Overall, it's a clean, secure, and hassle-free storage option that I would definitely recommend. I want to highlight how incredibly helpful the staff is here. Anytime I've had a question or needed help, they've been patient, understanding, and truly focused on finding a solution. They take the time to listen and make sure everything is handled smoothly, which makes the whole experience stress-free. It's clear they genuinely care about their customers, and that makes a big difference. Reasonably priced!

We bought a new home in Oakley but the builder can't turn over the new home until a couple of…read moremonths after we purchase. We sold our old home first and we have to move out and store our belongings for a couple of months. Oakley Gateway Self Storage is just a mile from our newly built house so we decided to store our belongings there. The process was very simple. We didn't have a hard time getting a unit and renting one. We opted for the biggest unit and the unit was on the ground floor. We don't want the hassle of going up and down the elevator and staying on the ground floor is convenient. Getting access to the building is easy and requires you to have your access number at the gate. They also have us a discounted rate on our second month and the monthly rate is reasonable. We only rented the unit for a couple of months and the process was easy and we didn't encounter any setbacks or complications during our stay at their unit. Management was very helpful if you have any questions. My only issue is when you try to call their direct line, they always take you to their voicemail. We had a hard time talking to a live person on the phone. Aside from that, we had a good experience with Oakley Gateway Self Storage

This storage facility is broken the gate is broken a you cant access the unit no one is ever there…read moreto assist. I was not able to access my storage unit on my move in day no one called me to offer any concessions for my troubles. Tried to access my unit today my code did not work I do not have the strength to call wait and complain today. I would not refer anyone to rent from any public storage.

BAIT & SWITCH. Beware, they routinely increase your monthly rent without advance notice. You find…read moreout when the bill is due. Rental Agreement, terms & conditions state that you will be given 30 days notice by mail or email but that NEVER happens.

I've written a review when I initially moved into Bridgehead Self Storage. And here I am, years…read morelater, and the only way my review of this facility can change is for the better. If I could rate them with 10 stars I would. Minnie, Sal and now Linda are just the beginning as to why I still use the facility and why I HIGHLY recommend it. When you pull up to the gate, the facility does well to hide the expansiveness of its true size. In the years that we have rented there, at no time have we ever found it to be dirty or unkept. Rarely, and I mean VERY RARELY, have I ever seen even leaves that may blow around on a high wind day. There is never even dust on the ground even though the back lot is made of rock and dirt! The restroom is always stocked with hand soap, toilet paper and paper towels along with being clean at all times. Whenever I am there at night, regardless of the fact that my unit is in the back and rarely do I see another tenant near me, I always feel safe. At night, there is a security guard who drives the entire facility. And on a personal level, we have, on multiple occasions, fallen behind on our bill. Our unit could have been auctioned off each time. However, Minnie spoke to the owner on our behalf ensuring our payment. (Which we have obviously taken care of each time) The monthly rate not only is less than what we previously paid, but the unit itself is larger than our previous one. If you need a storage unit, and you want quality customer service, look no further. Bridgehead Self Storage is THE place! Thank you Minnie and Sal and my "little Linda" for simply being the amazing people that you are. For always having our back and for letting us know that human kindness still exists.

SUPER CONSCIENTIOUS employees and management!!! Recommended by a good friend (who was a self…read morestorage resident manager elsewhere in Antioch). My mom was moving so Cary S. recommended Bridgehead, saying that the businesses know each other and know who is more reliable and has an employee there all the time. The place is alarmed; if your unit is opened without the keypad entry, staff comes out right away to check your unit. Mom had 3 units at once (different sizes), then consolidated down to 1 unit. We always dealt with employee Minnie who is friendly, patient, thorough, and efficient; that's what we all want in customer service. Minnie always recognized me and my mom. :-D 7 days a week and the hours are good; a friend in Livermore complained that a place near him wasn't open on Sundays, which made me realize that other businesses can be quite a bit worse. The price was reasonable throughout our 12 years, and we felt at peace, knowing that our items were safe and never had water damage. It served my mom well. I know, 12 years is a long time, but that's what it took for my mom and now we cleared out our storage unit.