First, I want to say thank you to Premier for being the best storage facility for my family while…read moreit lasted. We had our unit here for almost 9 years, and it was an amazing experience for most of that time. Unfortunately, ever since management changed, everything has gone downhill. There have been rodents and droppings everywhere, and it affected my belongings pretty badly. To make matters worse, I found out they haven't had on-site management for over 2 months. That's honestly ridiculous. People have had their units broken into, and there wasn't even an email sent out to notify customers. I had an appointment scheduled for 9:00 AM. I arrived at 9:06, and there was nobody there. At first I thought, "No worries, things happen for a reason." But then I found out there was no one there because they haven't had management for 2 months. This is exactly why so many people are moving out. I'm honestly devastated because I get attached to places, and this storage facility has been part of my life for almost 9 years. Unfortunately, I have to move my belongings elsewhere. I really hope Premier gets new management because I would love to come back someday. But for now, I can't recommend staying here. Thanks for the memories, Premier. I truly hope things get better. *here are some photos of every unit that has moved out the red means that its vacant*

Total rip-off. I gave them debit card # over the phone to pay for storage & within minutes my…read moreaccount was hacked. They kept repeating it & I had to close my bank account & replace the card. Also, when I tried to close the storage locker out on the 1st of the month, they made me pay for the entire month. Very expensive for the lousy service offered. STAY AWAY! DON'T TRUST THEM!

We rented a unit today. Receptionist was very friendly and knowledgeable. Very easy transaction…read more Unit is clean and will be easy to access. Their hours for accessing the unit are great 6am-10pm.

I want to give a huge shout‑out to Kim at Storelocal Storage in Brentwood. She spent over an hour…read moreon the phone with me, walking me through everything I needed and answering every question with patience and kindness. Even with all my calls, she never made me feel dumb or like I was bothering her. She also helped both me and my assistant get my rental squared away. Her professionalism and genuine friendliness really stood out. I hope they keep her around!

My mother rented a unit from this facility and they were awesome! The unit was huge and reasonably…read morepriced, especially for the area. My mother came on hard times and could not continue the rental, when she fell behind the manager here was very accommodating and understanding. We asked a lot of questions and she was so helpful. It makes quite the difference when you can speak to someone local instead of a large corporation of endless answering machines. I would definitely recommend this facility for their pricing and humanity.

This place has gone down hill since outrig took it over . They don't care about anything bathrooms…read morea mess the facility is dirty. Nobody comes and cleans anything even around the garbage cans. Nothing they used to clean all the time now nothing.. homeless people in and out of it gate stuck open nobody cares for a month. You call they say they're working on it no manager on duty nobody there to talk to.. my family has three storages there we're all about ready to move.

I love having covered storage and an onsite wash station and dump station as well as ice.read more

I never leave yelp reviews but for a company as helpful as this one I knew I had to change that. I…read morewent here with my mom yesterday and the service was wonderful. Kennedy was super sweet and made the whole thing a breeze. The storage units themselves are very clean and everyone we ran into was nice. I would recommend everyone come here

Disappointing experience and refusal to refund an avoidable fee…read more I had a very frustrating experience with this storage facility and would caution others to be careful before renting. Before completing my rental, I called and specifically explained that I needed to store a piece of glass measuring 8 ft. × 8 ft. I asked about the dimensions of the entryway to make sure I could physically get the glass into the unit. The employee assured me that it would fit, and I relied on that information when proceeding with the online rental. I went to the facility expecting to access the unit, but no one was available to assist me. There was no note on the door, and my phone calls went unanswered. Because I needed the storage that day, I proceeded with the online paperwork in an attempt to gain access. When I arrived to be assigned the unit, I discovered that the entryway was not 8 feet wide and would not accommodate my needs. I had specifically asked about this before paying, which made the situation especially frustrating. I requested a refund, and the facility offered to return the rent and insurance charges but refused to refund the $29 administration fee. Even after explaining that I had relied on information provided by their employee, management maintained that the fee was nonrefundable. I understand that businesses have policies, but I don't believe customers should have to absorb fees when they make a purchase based on information provided by staff that turns out to be incorrect. The lack of assistance when I arrived only added to the frustration. What could have been a straightforward resolution has instead left me disappointed with the customer service and management's unwillingness to make an exception. My recommendation: Confirm every measurement in writing before renting and don't rely solely on verbal assurances. Based on my experience, I would not recommend this facility.

Super friendly and accommodating. Secure gate and elevator. I worried I would not get back in time…read moreto move in after driving from SoCal that morning and they temporarily adjusted my hours to "business" hours so I could stay later to move in that night. So grateful. They'll even lend a truck for short distances. Climate controlled with multiple flatbed carts available to enter the elevator with and coast down the hallways.

Have been here since they opened and couldn't complain until now.... In the last year the "one and…read moreonly" elevator has been out of service about 5 times. I don't think I need to explain what a big inconvenience this. If your someone that might need to move stuff out of your storage on a regular you might want to look at another place

This place is great for anyone in the Bay Area with a trailer. I had my trailer here for at least 3…read moreyears. I never had any issues, the staff always did their best to accommodate my requests (including getting access when I need to get my rig out early or when I was running late) and security was never an issue. The location was great to avoid Bay Area traffic and get to any major freeway. You also can't find better monthly rates!

This place sucks! The gates close at 8:00. Pulled in to pick up our trailer at 7:45 on a Friday…read morenight. The gate was already locked and there is not an after hours number for emergencies. I will be removing my trailer on Monday!!!

Oakley Gateway Self Storage has been a really easy and positive experience. Renting a unit online…read morewas simple, and once everything was set up, there was very little need to interact with anyone, which made the process even more convenient. The facility is always clean and feels safe, the staff is friendly when you do see them, and the bathroom is well maintained. Overall, it's a clean, secure, and hassle-free storage option that I would definitely recommend. I want to highlight how incredibly helpful the staff is here. Anytime I've had a question or needed help, they've been patient, understanding, and truly focused on finding a solution. They take the time to listen and make sure everything is handled smoothly, which makes the whole experience stress-free. It's clear they genuinely care about their customers, and that makes a big difference. Reasonably priced!

We bought a new home in Oakley but the builder can't turn over the new home until a couple of…read moremonths after we purchase. We sold our old home first and we have to move out and store our belongings for a couple of months. Oakley Gateway Self Storage is just a mile from our newly built house so we decided to store our belongings there. The process was very simple. We didn't have a hard time getting a unit and renting one. We opted for the biggest unit and the unit was on the ground floor. We don't want the hassle of going up and down the elevator and staying on the ground floor is convenient. Getting access to the building is easy and requires you to have your access number at the gate. They also have us a discounted rate on our second month and the monthly rate is reasonable. We only rented the unit for a couple of months and the process was easy and we didn't encounter any setbacks or complications during our stay at their unit. Management was very helpful if you have any questions. My only issue is when you try to call their direct line, they always take you to their voicemail. We had a hard time talking to a live person on the phone. Aside from that, we had a good experience with Oakley Gateway Self Storage