Have been here since they opened and couldn't complain until now.... In the last year the "one and…read moreonly" elevator has been out of service about 5 times. I don't think I need to explain what a big inconvenience this. If your someone that might need to move stuff out of your storage on a regular you might want to look at another place

I loved this facility....until after about 2 months when I found rat poop all over my dining chairs…read more(and elsewhere)! Thankfully the chairs were mostly covered with a blanket, but there was A LOT of poop, and I know those rats were all over my chairs and other items being stored. Tried to report this to on-site manager but after multiple calls and letting the phone ring until it shut off, I had to call Corporate. This happened on a Monday. No manager on site nor answering phones. Couldn't even leave a message cuz no voicemail! Corporate offered apologies but stated that I assume ALL risk. Rats are not my responsibility. The storage facility has dozens of rat boxes outside but you can see they haven't been serviced in forever. They are crusted with cobwebs and leaves. Also, several large spiders and their webs obstruct the light switch at the entry door! So, no housekeeping of any kind but you are still obligated to pay full rent, even with rats running around your storage unit. BEWARE!

I had such a pleasant experience with Jason. He was professional, friendly and extremely helpful…read more I would definitely recommend this storage facility as it's extremely clean, well organized, very secure and VERY safe. Being a woman I didn't feel taken advantage of as far as pricing as Jason was very forthcoming and upfront with pricing. I'm very happy, pleased and satisfied with my decision to go with this storage facility. The process was very quick and smooth and I really appreciated Jason reaching out to me to ensure I was satisfied while confirming when everything was in the system and finalized - extremely efficient!!! Thank you Mr. Jason and continued blessings Sir!!!

Oakley Gateway Self Storage has been a really easy and positive experience. Renting a unit online…read morewas simple, and once everything was set up, there was very little need to interact with anyone, which made the process even more convenient. The facility is always clean and feels safe, the staff is friendly when you do see them, and the bathroom is well maintained. Overall, it's a clean, secure, and hassle-free storage option that I would definitely recommend. I want to highlight how incredibly helpful the staff is here. Anytime I've had a question or needed help, they've been patient, understanding, and truly focused on finding a solution. They take the time to listen and make sure everything is handled smoothly, which makes the whole experience stress-free. It's clear they genuinely care about their customers, and that makes a big difference. Reasonably priced!

I've had a unit at this facility for about 3 years now without any issues. Tim has always been very…read morehelpful to me.

Always fell welcomed by the young lady at the desk. Also always very clean. I think she said her…read morename was Rachel? So very helpful and attentive. I highly recommend this place.

Very clean very friendly employees. Helped out a lot getting us through the gate had nice big…read morecarts to help load stuff up.

My storage has been in use for less than a month. Went to grab a few things out yesterday and it…read morewas rat poop every where noticeable. If you decide to rent here get the highest insurance possible the rodent damage is only worth $500.

Nicole was very nice and very helpful. She answered all of my questions.. I like how clean all the…read moreunits are.

I have used a few storage units across the USA.....This Storage unit is VERY clean the best I ever…read moreseen:)I do not worry about my things I love the location and the Staff is wonderful!! NJ

One of the reasons I was in the East Bay was to meet up with a friend and lend a hand as her…read morerecently widowed Mom downsized from her house to a senior apartment. She had a few pieces of heirloom furniture that her kids back east would soon be claiming as well as various painting she wanted to keep in the family and the usual assortment of boxes and what not. She also had two movers who were about to cross into overtime. With one delay after another it was about 550 when we got to the storage place. I wasn't really conscious of the time, but the guy who worked there (who was supposed to lock up and go home at 6:00 stayed around about twenty minutes showing my friends Mom the different sizes of units and showing how the security cameras worked. About 5 after 6, it was obvious that the first unit would be too small for her needs, so he patiently changed her to a bigger unit and let the movers do their job (as i watched) while my friend and her Mom did all the paperwork.

I have been using this "OUTFIT" multiple storage units at the Concord facility for over (25) years…read moreand they are "extremely poor communicators" and very rude female personalities!!! They were charging me monthly on an old discontinued AMEX credit card which was never updated and allowed by AMEX, until I called and questioned the old card vs my new card! AMEX discontinued old card use and A-1 let payments accrue delinquently without written or phone call notices to me? A "FINAL NOTICE" (ONLY NOTICE) was mailed to me after (3) months stating all items in storage would be sold if not paid within a narrow time period? I CANNOT RECOMMEND THEM AT ALL!!!!!!!

this place is the best. it's safe, clean with quality units and more importantly, is managed &…read moremaintained by true professionals. i frequent this awesome storage facility daily for business purposes and i can't thank the manager, raquel, her sweet assistant, steph & mitchell enough for their kindness, accessibility & ongoing support. you won't find a safer, more well monitored or clean place other than premier storage. i have used several different storage companies, this place is hands down the best. thank you all for being the best at what you do. gratitude, jill r.

First, I want to say thank you to Premier for being the best storage facility for my family while…read moreit lasted. We had our unit here for almost 9 years, and it was an amazing experience for most of that time. Unfortunately, ever since management changed, everything has gone downhill. There have been rodents and droppings everywhere, and it affected my belongings pretty badly. To make matters worse, I found out they haven't had on-site management for over 2 months. That's honestly ridiculous. People have had their units broken into, and there wasn't even an email sent out to notify customers. I had an appointment scheduled for 9:00 AM. I arrived at 9:06, and there was nobody there. At first I thought, "No worries, things happen for a reason." But then I found out there was no one there because they haven't had management for 2 months. This is exactly why so many people are moving out. I'm honestly devastated because I get attached to places, and this storage facility has been part of my life for almost 9 years. Unfortunately, I have to move my belongings elsewhere. I really hope Premier gets new management because I would love to come back someday. But for now, I can't recommend staying here. Thanks for the memories, Premier. I truly hope things get better. *here are some photos of every unit that has moved out the red means that its vacant*

Michelle and Alma consistently deliver high standards of service for the storage rental. I've used…read moreother storage services before, but I know this place stands out for its quality. The units are clean and well-maintained, both inside and outside, and moving equipment is available at every building. I've also noticed that Michelle and Alma are always willing to help -- they answer the phone during operating hours (except when assisting customers on-site) and respond to emails promptly. I truly appreciate their outstanding service. I've been with Mount Diablo Storage for many years, and I love this place. Pam

Price is reasonable, and the people were pleasant. I like the access and would definitely recommend…read morethem.