I've been storing at the facility on Butler Road for years. It's awful and I've only been sticking…read morewith it because it would have been too much of a hassle to move all my stuff. My storage unit has had water leaks and mouse infestations. In both cases, when I complained to management they did nothing. Fortunately I stored my things in plastic bins so the mouse poop, dead mouse corpses and water did not reach my stuff, but still it is disgusting. The on-site management used to be this nice guy who was helpful, but he's gone. Now they often have a bratty young woman who has actually hung up on me when I called about the elevators. The latest is that both elevators have been out of service repeatedly over recent months and the management could give no timeline for when they'd be repaired. My unit is on the third floor so that meant I couldn't remove anything heavy. That is the last straw. I have finally had it, and a friend and I are going to move my stuff out next month.

Both elevators in the building are out of service. Management can't tell you when they will be…read morefunctional. There's no customer service at all. I currently have no access to the unit on the 3rd floor, and I am unsure what I am paying for. Have asked for a refund, and there has been no response. do not use this location or this company.

They did a great job and made my move easy and simple. I will definitely use them again. I wish I…read morebought my moving boxes from them too.

If you're a college student, look elsewhere for storage. The employees are hard to find on…read moreproperty and will say one thing then do another, especially on move out date.

Rent elsewhere. This business used a bait and switch game. You sign up and low and behold the…read morerate immediately doubles and without notification. Get a more trustworthy place. This really is not

I visited Extra Storage for materials and boxes for my storage unit. Owin, the store manager, gave…read moreme great customer service. Thank you very much. I will be telling others about Extra Space Storage for their storage needs!! Thank you, Ms. Ann

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

We had a great experience with Bookstore Movers. Responsive and friendly staff. They took GREAT…read morecare of our stuff. Arrived at our new place on time. A great experience over all!

We had a great experience working with Storganize during our recent move. The movers arrived right…read moreon time (actually 5 minutes early), handled all of our items with great care, and even took apart and reassembled our furniture at no additional cost. Overall, they were friendly, professional, and diligent, and their rates were very affordable. I would gladly use Storganize again for my next move and recommend them to my friends and family.

From the owner: Storganize is the stress free study abroad and summer storage solution for students in the DC metro…read morearea, with on-demand pickup, storage and delivery through a simple online profile.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

This is a beautiful car storage facility. We have a 1987 corvette that will be taken care of in…read morewinter months. Met the owners, Danny and Claudia - they are super friendly and accommodating. Highly recommend.

From the owner: Revive Auto Vault is a premium automotive care and storage facility created for car enthusiasts who…read moreexpect more than a basic wash or detail. Located in Kensington, MD, we specialize in luxury car storage, professional car detailing, hand wash car washes, and advanced paint restoration. Our secure, climate-controlled indoor storage is designed to protect luxury, classic, and exotic vehicles, with 24/7 security monitoring and controlled access for complete peace of mind. Whether you’re storing a collector car long-term or safeguarding a weekend toy, your vehicle is always cared for and ready for the road. We offer a full range of automotive services, including full car detailing, interior and exterior detailing, hand wash services, and paint restoration using the RestorFX system. Unlike traditional buff-and-shine methods, RestorFX delivers permanent paint restoration results that last for years, restoring gloss, depth, and protection without repainting. At Revive Auto Vault, every vehicle is treated with precision, care, and respect. From daily drivers to prized collectibles, we provide the expertise, security, and attention your vehicle deserves.

Avoid at all costs. For a small space they have already increased my rent by 50 percent in about a…read moreyear. From about $100 they are now charging $150. I'll be terminating my business with them very soon. Twice they increase the rent in a year. So if you don't want to be forced to remove your belongings because of sudden big jumps in rent, avoid this place.

What had been a perfectly pleasant, if inconveniently-located and overpriced storage experience was…read moremade pretty rotten when we finally tried to move out. The woman at the desk when we tried to do this was sarcastic, rude, and dishonest repeatedly during our short interaction with her. She first told us that there was a trash can where we could dispose of some stuff we no longer needed; this is not true, there is no trash at the storage facility, as she eventually revealed. (Why not? I find that baffling.) She first told us that she'd just moved to the area, so she couldn't provide us any advice about where in the vicinity of the storage facility we might find a dumpster we could use. (We lucked out with the Citgo next door.) Five minutes later, when we asked her if she'd just moved to the area, she said no, she'd been here a long time. She saw the scattered styrofoam peanuts in the unit once we'd cleared out and said "you can't do that. You have to clean it up." We said we'd be happy to, but they didn't have any place to throw them away (nor did we have a broom). She insisted that we had to do it anyway and she would give us a broom. But as we were walking toward the office, we chanced upon a maintenance employee at the storage facility, sweeping up with a broom. At that point, the desk lady realized she was busted, and that we knew she was trying to make us do something that other employees at the storage facility are already paid to do. She shrugged and sent us on our way. Not everything that was awful about this experience was that woman's fault. It's simply bizarre that they don't have a place for people to throw things away at this storage facility. But through her campaign of dishonesty and sarcasm, she managed to make the experience significantly more unpleasant. Sullen and non-responsive would have been a major improvement. Self-storage, like moving, might be one of those things where the standard level of competence is so low that you must accept this crap. But I hope not. [UPDATE: I realized that I forgot to add that throughout all our interactions with her, desk lady was also nastily sarcastic. For example, while walking toward the elevators to go inspect the unit, the lady saw a few styrofoam peanuts that had spilled on the floor and profusely "thanked" us for leaving those on the floor for her. Just tell your customers what you are going to demand from them. Don't be nasty.]

I have had many moves and thus, many experiences with moving companies. These include corporate…read moremovers and cross state movers. Grasshopper Movers is HANDS DOWN the best moving company I've worked with. Maybe because they are local and small, or maybe because they're just committed to providing the best service possible. EVERY single person I dealt with at Grasshopper has been customer focused and professional. They are clearly a company that is focused on meeting customer needs versus up-selling or lengthening the process. I would have even considered myself a not ideal client in that I contacted Grasshopper last minute and used them for storage far longer than anticipated AND asked for delivery and received it within 2 days of the request (meaning they didn't get to milk more money out of us just because they could.). DC is filled with lots of competition and these folks are just old fashioned in their approach - they have pride in their work. Finally, they also had the best price based on my extensive research (which I do professionally). If only they provided services outside of moving and storage - housekeeping? mobile phone service? Wifi & cable TV? OK, now I jest, but you get my point. Call them and sleep well. (FYI: I rarely write these because I seem to not have time, but I was motivated because of how awesome they all were to me - it's the least I could do.)

Steve Dennis and his crew are the most professional, efficient and courteous movers I have ever…read moreworked with. They moved my daughter in August and just moved me. I'm very qualified to give this review as I've moved a lot. Also very punctual. The communication leading up to the move with Steve was great. Extremely responsive. Use Grasshopper. You'll be glad you did!

I had Potomac pack and move me and they were phenomenal. I've never had a moving company pack and…read moremove me with such care. Fernando was my crew chief on both days and you should definitely request him because he was so thorough and thoughtful. He even made sure my furniture was placed in the exact spot I wanted it. The entire crew on both days was great. I highly recommend!

The Potomac team was excellent and highly professional from start to finish. I strongly recommend…read morethem. They gave me a detailed estimate up front, were responsive with follow up questions and had a easy booking process. The team (3 movers) were equally professional. They showed up on time and dove right in immediately to start the job. I never saw them take a break or slacken their pace over a full 7 hours of move out / in. Roberto and his crew were fantastic throughout, everything was wrapped, protected, and moved with care. This is grueling work so i appreciate that even at the and of the day they took care of the details and made sure the job was done. Much appreciated.