Wish I had read reviews here instead of google where they have a much higher rating. While the…read morefacility is great, their pricing is a complete scam. They will jack your rates up way higher than the rates they have listed online. I am not talking about the introductory discount for the first few months but the regular rates listed. My rate went from $120 to over $200...but the online rate is still just $130. They will claim its market rates but a quick look at all the facilities nearby show they are all around the $130 range. They also are telling us we can't use disk locks or padlocks and are only allowed to use the far less secure cylinder locks.

I have a 70sq ft unit. I entered at $151/month in January 2025. May 2025 they raised it to $193…read more December 2025 they raised it to $220. An increase of 45% in one year. There are currently 120sq ft units listed at $156/month. If you are 6 days late, you face a fee of $44. If you are 30 days late, they begin the auction process in which case you have to pay a $200 fee. They are more interested in getting you in cheap, raising your rate quick and forcing evictions for quick turn around. As the manager told me, "Storage isn't meant to be a long term thing, you're only supposed to be here for a few months. We have people with the same size unit as you that have been here for years that are paying $400-500".

whoever the man was that was working sat feb 20th around noon made me decide against becoming a…read morecustomer. Could be my blackness. Could be my Afro. Judging by the great reviews on here, I would assume that I am the problem Somehow. I barely got out of my car and he was already outside meeting me with hostility, rudeness, and prejudice, assuming I don't have business there and should leave. to the company, I'm Taking my business elsewhere, as you wish. Thanks.

Moving is a whole nightmare in itself and shoty storage and rentals offices that are gross make it…read moreworse.....but not this place!!! But men were responsive, helpful and even called me back-what business does that?!? Made my beginning steps to a cross country move a breeze. Thanks Alan and Ramon!!!!

I am shocked. I had…read morestored my car there for years when I go on a trip except during covid. I tried to contact them during Labor Day- not realizing it was their holiday. I got a text back saying they had space. I spoke with Dan yesterday - they had space. We firmed it up today... and 30 min later I got a call that they overbooked and dont have space for my car. I am trying to understand- I do not know if my needing just 17 days was the problem or if they didnt check when they said they had space. I always feel bad when business relationships turn out so. I am leaving it as a 3 for an average- I had such delightful positive interactions in past.

Take the time to review contracts. Superior Self Storage…read moredrove another person's trailer into mine while my trailer was parked in their lot. This means hours of effort filing insurance claims, getting estimates, and repairing the unit for damage occurred to my trailer by the Superior Self Storage staff. I do not recommend them as part of your strategy of protecting your investment.

Replied quickly, within an hour. Dennis gave me all the information I needed and answered all my…read morequestions. He did not pressure me into renting a storage unit immediately, just told me to get back with him when I was ready. Great prices, I will definitely be renting a spot when I get my you-know-what together. I have pretty much everything I've ever purchased along with the box it came in

Absolutely predatory business. The advertised, non promotional rate was $142. Within three months…read morethey're raising the rate to $218. These guys will use the inconvenience of moving your stuff against you to hold you hostage to a new, higher rate with no justification. EXPECT TO PAY 50% MORE THAN WHAT YOU INITIALLY AGREED TO.

It's not this location . It is a public storage locatiok in Montlake terrace and one in shoreline…read morewas the same way 15 years ago. I don't know why trusted my stuff at Public storage . I wouldn't have posted these but this company's storage facilities are pretty much rodent infested . On top of it they lie and don't have any integrity . Overall they are really just jerks . Long story but from the pics it's probably not hard to imagine why I am moving .

To anyone thinking about using a storage facility managed by Public storage PLEASE READ THE REVIEWS…read moreCAREFULLY BEFORE! I was told by customer service that prices would not increase more than 8% a year; but after 4 months my storage unit went up in price by 54 dollars (a 33% increase) without there really being a reason for that. I would not go with them anymore at all. On top of the price hike, the floor I had my unit on smelled of dead mice or rats. It was that cheesy really bad smell that was in there for the 6 months I rented; it never went away. The opening times are inconvenient for someone who works all day. In short: look for a better and serious company; the only nice thing I can say is that the toilet was clean and that the guys working there were nice overall. ( I used the one at Alaskan Way in Seattle).

My friend says they scammed him...advertise one price and the next month it quadrupled!! He is a…read moresenior who is very sick.

Been using them for years. Staff have always been professional and helpful. Space is clean and…read morefeels safe. Happy customer.

I've been a customer of Cube Smart, Ballard, for several months and am impressed by the efficiency…read moreand sense of responsibility of Lisa, the manager there. (I think it's Lisa, and not Liza.) Back in September, she called me to let e know I hadn't properly locked my storage-space door, and when I got there to fix that, she gladly accompanied me up to show me how the locking works. I really appreciated the vigilance, because I had been there only the day before. Obviously, Lisa was checking to make sure things were locked up right. I see by other reviews that some people have had problems, and I can't speak to that, but compared to the storage company where I, myself, last rented a space, Ballard CubeSmart is many cuts above.

they hate to pay for any extra help , the door is locked for hrs in a day while we all stand…read morethere..rates jack up so incredibly quick sometimes its like you can barely walk away before a letter arrives demanding much more..if you spend any amount of time reorganizing , forget about the one single restroom staying functional...from what I've heard , this outfit makes more income than any speculation could answer on the amount, and yet a 1st class mess ..

My buddy lost a ton of valuable music equipment because the door to this is often propped open and…read morepeople can get in from Portage Bay, too. Do not store your stuff here. It's heartbreaking to lose your musical equipment.

Had my storage unit broken into last month. Firearms, cameras, laptops, ipad, and other things were…read morestolen. The tweakers broke into the unit through the wire mesh overhead by clipping the metal. Simply self storage was notified about what happened and said that they would be fixing the hole in the unit ASAP and looking at security cameras. I called every day to ask the progress on repairing my unit and it took them 7 days to patch the hole in the top. How did they fix it? 3 zip ties. you would think after paying $250 a month for a secure unit that they would at least fix it the right way. I then asked if they saw anything on security cameras, and well guess what? the camera doesn't face towards my unit. Could this have been an inside job? Really makes me wonder! Lighting inside of the unit is poor, there is a older man living out of one of the units near the large bay door where you load and unload your belongings. The homeless hangout right down by the waterfront. I wouldn't recommend using this facility.

I needed a storage unit to hold some stuff as I go complete training in California. It's honestly…read moreonly a backpack. From my initial call to my visit to getting my unit was phenomenal. The nice older gentleman was funny and knowledgeable. I got a unit for a STEAL for Seattle. I only paid close to 50 for a unit that would've easily been 100+ elsewhere. The second month free?! Icing on the cake! The building is old, the customers seem.. worn but who cares? They don't have theft issues and I only need it for a short time. This exceeded my low expectations in every single way. If I ever have storage needs in this area again, I will CERTAINLY come here again. Thank you to the front desk guy for making me laugh. One of the nicest people I've met in Seattle.

I've kept a small space here for a few years now, and I've always appreciated the honesty and…read morefriendliness of this place. It's not the fanciest facility, but it's served well enough. I was going to consolidate my stuff from the small space here to a larger space I have with another storage facility, which is fancier, newer, and closer to home. I've been there just a few months, and am finding that the new facility plays games with the rent, and the upper management there is fairly rude. I'm sorry I tried it out. So thanks for being a solid option, A-1. Maybe I'll go for a larger space here instead.

I will start off with the good. Nice and clean facility…read morewith clean bathrooms and some carts available to help you move your heavy items. Inside, the place looks very industrial, like in an almost dystopian way. Everything is this bright white and super clean. Nice location sandwiched between Whole Foods and Homegoods. Ok so now the bad about this place. Like most storage spots, expect for the rent to rise. However, I suggest that you stay way from this place. They get you in the door with a promo offer and then when the promo expires, they jack the rent up to an insane rate. We went from 125.00 a month to 181.00 for the same little space. I stated looking for a new storage company as soon as I received the notification and found a great spot, with a larger space, for a fraction of the cost in Shoreline. Unless you can afford the price hike, stay away from this place.

Total scam. Their rental agreement is month-to-month so they can exponentially raise your rates…read morewith less than 30 days notice. I just got a postcard (!!) in the mail from them saying they are raising the rate 57% starting in 20 days. This is despite the fact that everything else I have done with them (including signing the rental agreement) has been done online and I have an account with their online portal. They have not sent an email, put a notification in my online account, or otherwise contacted me. They are clearly hoping people will throw away the postcard assuming it is junk mail and not be aware of the absurd increases. Oh and did I mention that the postcard has a "notification date" of 1/28/26 but was clearly not sent out that day as I did not receive it until 2/16/26. Would absolutely not recommend these con artists.