We started using them when we moved to the area in 2018. The building has always been incredibly…read morewell looked after and clean. We never had to worry about our things in storage. That would've gotten a four star review - they were great and better than anything else we've used. But they got five stars because of how they went way beyond over the last few months. We decided to move and needed to store our things before it got loaded. Ariel did everything to make this the easiest and most efficient move possible. Getting the units, dropping the units we didn't need, help getting a truck, loading and offloading by the movers etc - every single time the team made it as smooth as you can imagine. And ALWAYS with a smile. Not just brilliant professionals but great humans too.

We could not have been more pleased with Issaquah Newport Way Storage. Excellent; service,…read morefacilities, and price, and everything else. Safe, secure and modern technology. Ariel and the rest of the team were very efficient and professional. We HIGHLY recommend them.

I rented a unit here for a few months this spring and summer. It is immaculately clean and…read morewell-kept. It is very secure. Jim is SO nice and helpful. They did not have the size I needed when I first called, but took my name and called back with an available unit days later. I highly recommend using this facility, and will if I need storage space again.

The team here are very thoughtful and provide great service for people going through transitions in…read moretheir lives. The availability of the rental van is an extra plus. Have rented 3 units from them and everything has been without any problems or concerns. Good lighting and security on every floor.

Rented a nice inside climate control unit. Unfortunately, the one on 221st in Sammamish has a…read morerodent infestation & they don't warn you. Moved out right away & had to pay rat removal people. The staff is nice enough but policy is to NOT inform tenants even when rats are running around in your stuff. I confirmed with another Issaquah location that is their policy. What? Check your stuff if you're there & wear an N95. Worst thing is to sweep any dust... rats carry diseases! Wish they would inform tenants so we can check & replace cardboard with plastic bins etc. or make other choices but to say nothing is horrific. I can store stuff in a sheds in my backyard for $300 a month! WTH. Good luck!

Ladies at the front desk are always friendly and helpful. But the public storage corp itself is a…read morejoke. I moved in on Apr 30, moved out on Oct 4, totally 5 months 6 days. Even according to their policy, public storage would charge me the extra month of Oct, I should still pay at most 6 months. Now things become weird. 1) I got a $1/month promotion at the beginning, but it disappeared. 2) The rate was always $149, but when I moved out, it suddenly raised to $193. So I ended up paying more than than 6 months according to the weird way of calculation. And if I did not get the promotion, I would end up paying over 7 months for 5 months 6 days. I'd avoid public storage as much as possible.

Horrible place to store your things! Rat and mice infested. Ruined our antique furniture and…read moreclassic truck interior! Rowley did nothing! Someone on the other side of our storage rammed into the wall breaking it and drywall all over! Boxed fell down. Rowley repaired the wall but didn't clean the debris. After 12+ years with them they want to charge us a$10 fee for giving them one key and not 2. Our lock had broke years ago so when they replaced it they gave us ONE key. I can't replace something you didn't give me! Just horrible! They used to not raise the rent that often. Now they do every year and it's quite a bit! We went from $300 to $735 in 12 years! I think in the last 4 years it was $400 to $700! Glad we don't have that storage anymore and we will never go back! We have a storage there for my mom but I'm looking to get out! UPDATE! Rowley made it right with us so water under the bridge now. Thank you Tonya!

I have been a tenant of Rowley's since 2002, and consider myself blessed to have them as my…read morelandlords. I find them to be caring, concerned, faith-based, and flexible. They have good business minds and have protected my business in economic downturns, and helped it grow with expansion solutions and careful leasing considerations concerning my competitors. They visit my business, keep on top of how we are doing, and many of them are clients. An extremely civic-minded company, they support the arts, special events, and sponsor many community activities in the city. I can't imagine leasing from a better property management company. Five stars all the way!

This storage facility is very nice. It is clean and bright and climate-controlled. The elevator is…read moresecurity controlled and the staff is friendly. That said, the price is a bit high and they have said they will raise rates at the end of my year contract. I am happy to pay a fair price for a quality facility, but they are about 30% more than other climate-controlled facilities around the area. Overall, very good.

I reserved a Uhaul truck and furniture dolly 1 month in advance for 24/7 pickup and talked to a…read morewoman at Issaquah Highlands Self Storage to confirm by phone 2 days prior, yet neither was ready when I arrived. I was told to come back in 2 hours, and when I did, I learned they didn't have a dolly, nor one at all for a while. The staff had 1 month to ensure they would have the inventory for my reservation, yet they took zero responsibility for their mismanagement. The male front desk representative showed no empathy or accountability, saying they were just a Uhaul "partner" and telling me to call Uhaul myself. Perhaps he didn't understand what the word "partner" meant, a term used to indicate supporting one another, in this case, between Uhaul and Issaquah Highlands Self Storage - something this man demonstrated he didn't know how to do. After 30 minutes on hold, Uhaul's only solution was sending me to another location 30 minutes away in Redmond, a 1-hour roundtrip, with no compensation for the time or gas. I instead did my own research and drove 10 mins to Issaquah Newport Self Storage, where a representative there pulled some strings and got me both a truck and dolly for same-day rental from her own location in 15 minutes, hassle-free. She did this without us having to explain the awful experience we had at Issaquah Highlands storage. She even took care of calling Uhaul to issue me a refund for the unmet reservation earlier. The difference in service between these storage businesses were night and day.

It's a shame because this is a nice looking facility in a good town but Public Storage as usual are…read morejust crooks and terrrrrrrrrrrrible at doing professional business. My locker got broken into and my lock was cut and stuff stolen. They wouldn't give me any details and just wanted me to buy another lock. Found out later this happens all the time and people can get in through a fire door. Another shady business practice is month after month they raise rates and penalize good renters by constantly raising their rates with no reason besides the greed of it. Look through reviews it is common business practice for these thieves. And it isn't a little. My unit was $90/month when I started renting 6 months ago and each month has gone up and now is $150/month. I wouldn't store anything of value here. Good chance of getting stolen and they can care less. Go somewhere else I am sad to say.

Does not honor promotions. Do not fall for sales, they remove them within months and say too bad,…read moreour management team supports how we operate there's nothing we can do.

Beware of Mileage Overcharges at This U-Haul Location…read more I recently rented a U-Haul from this location and drove less than 20 miles total (verified by my own GPS and route tracking). I returned it without a problem until I saw the charge come through on my credit card which was more than double the estimated cost. When I brought this up, they said it was because the reported mileage was more than 5 times what I actually drive. The staff gave no clear explanation and couldn't help me beyond giving me a 800 number to dispute the charge. Just take care before renting from this business.

Do not use this place to rent a Uhaul. Worst customer service experience ever upon returning. The…read moreUhaul was dirty inside and wrecked my white furniture and area rug, the clerk didn't care. The clerk called me and told me I had to return the trailer early because someone booked it after us so we busted our butts to do so, we were going to be 15 minutes late to return it so I called to let them know and the clerk said "oh, well, the people who needed it after you decided to go somewhere else", he didn't call me and let me know nor did he care when I said it would have been nice for him to call me so I didn't have to waste so much gas to get there in time (Driving from Idaho). The clerk didn't apologize for our experience he just acted like he didn't give a care and said "take it up with UHAUL" . The customer service at this place is sorely lacking. If I could give my experience -5 stars I would.

I'm not sure how excited anyone can get about a moving truck.... but we had solid service and no…read moreissues with our trucks (we rented here 3 separate times). We recently did a move from the east aide of Cascades to the West. This is hands down the best place we found going east of Seattle, unless you want/need to drive all the way to Yakima or Spokane.

We would NEVER use this place again. We had the truck only a few hours once finished three of us…read morecleaned out the truck thoroughly it was a dry, there was nothing to sweep out! The next day they charged us $100.00 more for a cleaning fee!! We have pictures to prove it was clean? This young man was nasty and rude. We are writing home office regarding our experience and The State Attorney General. THE MICKELSON's

Be very careful to review the final charges if you rent from this Budget location. I was…read moreincorrectly charged for refueling, and even when I provided documentation that the truck was returned refueled, they still refused to fully correct the bill. I was quoted an estimated total of $43.07 for a local truck rental, but after returning the truck I was charged $93.34. The charge included 24 miles and 2 gallons of gas, despite only driving 22 miles and returning the truck fueled above the full marker. When I presented my drop-off photos and fuel transaction, instead of simply correcting the bill, they offered a partial correction. They refused to remove the 2-gallon fuel charge and acted like they were doing me a favor only partially overcharging me. If you rent here document everything and do not assume that they will correct the bill willingly.

They are amazing. Easy to work with! They have helped a lot with my business and their trucks…read more Recommend them to everyone always.