10/10 experience! the staff was so helpful and caring about my packaging needs. I cannot thank them…read moreenough. I will definitely come back!!!

I've used Great Pacific for all of my packaging needs for years now. They have an excellent…read moreselection, are happy to provide examples and help you find what works. They will deliver or make it available to easily pickup. They are always the best price, too, so we are always happy with GPP.

I have moved ALOT and HiveBoxx is amazing service for being sustainable and not having to moving…read moresupplies for every move is a huge deal. They deliver right to your home and pick up when ready. All the boxes have been cleaned and I used them on two separate moving occasions in the Seattle, WA area! Now I can't wait for them to be available nationwide. Great way to support small business.

HiveBoxx. Just do it. No more buying boxes, taping boxes, disposing/recycling boxes. No more…read moreworrying about boxes collapsing when they are stacked/packed in the moving truck. Boxes delivered to your door with clear communication during the process. Boxes are clean. Boxes are so much easier to pack/move. Boxes are picked up afterwards again with clear communication. Kudos to Keith who dropped off and picked up the boxes.

Terrible communication. I almost changed my mind about them, but then was contacted by a…read more"supervisor" who was very responsive before the move. The originating move from Texas was fine. The trucker turned out to be a complete liar, which we learned when so much of our stuff was waterlogged. Good thing the movers at our final destination (Washington state) took video of water pouring into the truck in the rain. During the move into our new place I tried to get hold of Bellhop via phone (AI assistant- super annoying, didn't result in a call for 5-6 hours) and text. They completely dropped the ball. By a miracle, our stuff arrived in ok shape, even though the boxes were soaked. I only filed a claim for an expensive linen lampshade, even though we did end up with some scratches on the furniture. Just got back the claim result: they are offering me ONE DOLLAR AND TWENTY CENTS. My annoyance and disgust with this company is very, very high. Awful.

Bellhop Moving is a deceptive brokerage (not a direct moving company) that intentionally…read moreunderquotes customers to lure them in, only to inflate charges by 350% or more after services are rendered. The kids they hire as "movers" are not professional or qualified movers, and they even admitted underquoting is standard practice for Bellhops. The company makes no effort to be transparent about pricing. They quoted me 4 hours to move a 750 sq. ft. apartment just 3 miles, with only one large furniture item (a 3-seat couch) and total possessions that filled only half a truck. The move ended up taking nearly 11 hours, and with all charges, the cost exceeded $3,000--an outrageous, predatory scam. When I reported these serious issues mid-move, Bellhop lied about sending help and never followed up. Post-move, they falsified documents sent to my credit card company, falsely claiming more movers were present and that I never complained -- despite extensive communications proving otherwise. The Better Business Bureau (BBB) has been trying to hold them accountable for years due to an overwhelming number of similar complaints (1.2-star rating, 131+ complaints), but the Attorney General office has not yet taken action. This company is a scam, a bait-and-switch operation, and a consumer nightmare. If you value your time, money, and sanity, hire one of the many alternatives to Bellhop Moving.

Chuck is the best! Very kind, patient, professional, respectful and friendly. He also gave me good…read moreadvice about best practices to avoid lengthy deposit returns, so I followed their advice for my proration, and appreciated them taking the time to help me with this. Also, I felt like my items were safe in storage, the facility was always clean. I used them from the end of February to April (checked out April 26, 2022). I love this place, I'd use them again, and Chuck is one of my favorite people. Sara A.

I only recently started using urban storage. today when I was there the office manager stated that…read moreI could only be there 20min. I said that I don't remember signing anything that said that I could only be there 20min at a time, and he pointed at me and said yes I'll show you and then said that I couldn't have food or drink in my unit because he saw a bottle of water that I brought with me. I told him that I would have to go over the agreement again and asked him to not point at me that I didnt want any trouble he was overly aggressive and said he didn't point at me and said I don't know what I'm talking about. I was there aboit 45min according to him and I was searching for a tracking numbe from the post office that I lost. I went to get a copy of my lease and he wouldnt answer the door. one star and maybe I'll change this review later

When I made the reservation with the central reservation received my confirmation that i could pick…read moreup the truck at 8, went to pick up the truck and the place did not open til 9 and then was told that I had to return the truck by 2, strange as I reserved the truck for the day.

Guy at counter is really not good a customer service and just ignores the phone ringing in front of…read morehim.

I've had to rent trucks for the past three weekends but this time I needed one closer to downtown…read more I did not even know this location existed until two days ago. It was the quickest and easiest check in that I have had. And the most knowledgeable and pleasant. Our rep was super helpful, kind and even went above and beyond our expectations. I can't say enough because it was such smooth transaction from start to finish. I've already told friends about how great this location is.

If I could give 0 stars I would. Pick any other storage / U-Haul in Seattle area. This place WILL…read moreNOT reserve your U-Haul even if you PAY AND RESERVE days before. They will literally give it away an hour before your arrival. We reserved a van and showed up at 7AM. She told us she gave it away "because she can" even though we had it reserved and drove an hour to get it. She said quote on quote "It's my rules and customers like you guys are HOARDERS thinking you can reserve a truck". (Whatever that means...). We tried to understand what she meant and told her we never were notified this and she said "I don't follow U-Haul I follow my rules". I asked her why and she said "this area is super sketchy so I want to get rid of my vans as fast as possible" (WTF?!). She had no solution and basically told us to F off, we ultimately went to a different rental company. Once again this site is very vocal about not following U-Haul policy and "make their own rules". I don't have her name but terrible person with terrible view on business and hates customers. BEWARE. Hope U-Haul checks it out as this woman / location is destroying the brand.

Absolutely fraudulent, sketchy and rude. We rented a U-Haul from these jokers. The amount on the…read morecontract was not what my wife agreed to on the app. Then, they attempted to overcharge us by 40 miles. I wish we'd taken a picture of the odometer when we left because it was not what they claimed the initial mileage was. The 1 star reviews get it right. The reviews describing incredible rudeness get it right. If you still insist on dealing with these con artists, document EVERYTHING. If you don't, you'll get scammed.

After 6+ years of paying a fortune for a 5'x10' unit (now $180/month, increasing to $212 as of…read more6/1/2023) it was time to move out. Arrived 4/25 with a rental vehicle to do so but the elevator was out of order and apparently had been for a few days. To avoid paying the next month's rent, we had to vacate the unit by EOD 4/30. When we called to check the status of the elevator that day, we were told it was still out of order. Our unit is located on the 3rd floor of a notably large building...at least 500-600 units. There is ONE elevator for the entire building and TWO stairwells on the far end of each side. Only one stairwell is accessible from the outside. Needless to say, moving the items out of the unit without an elevator would've required assistance of at least two other able-bodied people, which was not possible. Although we contacted management, sure enough, we were charged for the entire amount as of May 2. A classic example of a business causing their customer to suffer from what is their--and only their--mistake.

I've had multiple storage units here for YEARS now & have never once had an issue or complaint with…read morethem. The only thing that I MIGHT knock them for is the fact that they're only open Monday thru Saturday 8am-5pm. That can be extremely inconvenient for me at times. Other than that this place is great!! Located rite off the freeway so it's super easy to find & get in & out of. There's a lowered docking bay for the moving trucks & a ground level one next to that for customers so you can back your vehicle rite up to the building & where their flatbed hand carts are located, then the elevator is just a short 6ft roll away from the docking bay. There is a bathroom located within the office that you'll be allowed to use if you just ask the staff. I have shown up here many a time JUST before closing & never have I been turned away. They will let you into their facility all the way up until 4:58pm (they close at 5 but you'd need a couple minutes to make it to your unit & either take out or drop off whatever it was you were there for LoL) One weekend I reorganized my whole unit; was working in it up until closing both nights & what was great was the staff would give me updates when it was getting close to closing that way i had enough time to put all my boxes that I had moved out into the hallway back into my unit. At 30mins til Stephanie, the girl at the front desk would walk up to my unit on the 2nd floor & let me know it was 4:30pm. She would do the same at a quarter til & when I had just 5mins before they closed she would flash the overhead lights twice to signal to me times almost up. Great people!! Quality units! Variety in size & affordably priced!!

From the owner: Self storage facility, long term storage, local or long distance moving, packing supplies & boxes…read moresold