Can't say enough about my account manager, Eric Dvorin, and Secure Data Recovery Services. I lost a Raid 6 and the crew was able to recover (at this point, 99.7%) the raid array. I hope I never need this service again, but if I do, they will be the first I call. read more

Be very careful with this company. I sent an external hard drive to them to recover my iPhoto library going back to 2004. If you are going to work with them, keep in mind the following: 1) They are extremely aggressive and will call multiple times a day until you commit. 2) If you ask for your device back, they try very hard not to do so (and some report that they won't). 3) Be very specific about what you expect to recover before you agree to anything. I thought explaining that I as looking for the recovery of 20 years of pictures and videos would communicate that I had thousands of pictures. They sent me back about 400 about a dozen videos with tons of duplicates. 4) Be prepared to pay a LOT of money for not a lot of data. They charged me over $1000 to get about 2.5% of my library. If you have any pictures on hardware right now, put it on the cloud as soon as possible. No one stands by their hardware and you really can't trust those who claim they can help with recovery. read more

DO NOT USE THIS COMPANY!!!!! I sent them a hard drive that had stopped working. They told me that they could recover the data for around $2500. The company that I work for requires me to get a second quote for anything over $1000 so I asked them to return the drive to me. I received the drive and sent it to different company to get a second quote. They told me that the drive had not data on it to recover. Secure Data Recovery either lied about being able to recover my data or deleted it so it could not be recovered by another company. They have not responded to my follow up email about my data being deleted. read more

I called SDR and connect with Ivan. I have been in a very stressful situation and reached out to them for assistance retrieving lost files. Ivan was very knowledgeable and kind during all my interactions with him. His customer service didn't stop with the original phone call but he continued to follow up. He genuine cares about his clients and I highly recommend SDR and Ivan! read more

I worked with Elliot Fisher for my Data recovery. Elliot and his team were able to recover the data in timely fashion and provided the best service. Also communicated and updated with recovery process as it was happening. Dev read more

Secure Data Recovery Services was able to recover my files from a zip drive that had the connectors broken. I selected the basic service because I did not need the zip drive back quickly and was the best value. They managed to turn around the work within a week which was faster than expected. Also, the representative, Jason Molinaro, worked with me every step of the way. I had an issue accessing the recovery site because the email went to my spam folder and I emptied my spam folder. Jason worked to get me access through another link and by sending my zip drive back via FedEx. Definitely went over and above to make sure I was happy. Definitely recommend to others who need to recover data. read more

This company saved 22years worth of family photos and videos. They did it completely and very fast. I thank them very much!

SHIPPER BEWARE. READ THIS if you are mailing/shipping your hard drive to them. There is nothing SECURE here. I hope to save anyone here who made the same mistake I did. DO NOT SEND YOUR HARDDRIVE TO THEM if you plan on relying on their shipping, which is basically relying on the awful company that FED EX is (rampant theft and lost packages with no liability). I made the huge mistake of accepting SECURE DATA RECOVERY's offer for overnight shipping, which they claimed to have 'insured.' For anyone reading this, PLEASE, if you value your hard drive and priceless data, ALWAYS, take out THIRD PARTY INSURANCE in order to save your data if anything happens to your hard drive. If your hard drive is lost (or STOLEN, like mine was) then third party insurance 'might' lessen the blow financially. The most important thing to know is that the insurance they use through Fed Ex, means ABSOLUTELY NOTHING, since Fed Ex only compensates up to 100 dollars for any lost or stolen package, with or without insurance. To make a long story short, they overnighted my hard drive ( from Fort Lauderdale, Florida) via Fed Ex with insurance. Their main office is in Ohio. My package arrived in an empty and open box to the Fed Ex in Ohio. The package had made it to their main Fed Ex Hub in Memphis Tennessee location, so apparently either someone working at Fed Ex stole my hard drive from the Memphis location, or they stole it at the Ohio facility. In the end these companies could care less since they are covered legally in the fine print. Overall, the response from Secure Data Recovery was pretty deadpanned and 'procedural' with minimal words or feedback. No real apologies. All they could do was file a claim with Fed Ex for $100.00 compensation and they tacked on $60 dollars for their 'estimate' of what my hard drive cost. My wish for them is that they would have a disclaimer on their website regarding their shipping options. Yes, it's obvious that anyone runs a risk sending their package anywhere, but why would you work a company that has been experiencing more and more cases of theft. And why would you not WARN your potential customers of this happening? Overall, if I could rewind, I would never ever ever ship my hard drive anywhere. Lesson learned. I would work with someone local even if more expensive. DO NOT take a chance and rely on what shipping companies have become these days. read more

I was contacted by management who apologized (and told me J. Medina no longer works there) and within 3 weeks, the charges were reversed. Long process of time and energy, and frustration, but I'm grateful for the refund. read more

Contacted them after checking their reviews on Reddit / Yelp. Great experience from the beginning. They offer drop-off locations in all major cities. Free shipping to their main Office, plus free Evaluation of Data. No charge until they determine the extent of recovery. They also gave me an online directory link to my entire drive- with all subfolders and files, which was very helpful. Brought the price down when I told them I couldn't afford the original quote. Very satisfied, and I wouldn't say this unless I went through it myself. read more

I'm a professional photographer and my 2TB external hard drive took a spill and was not longer detectable on any device. All of my client photos, my personal photos and my working files were lost. A local company tried what they could and had no success so recommended that I work with Secure Data. Within a few days of shipping my hard drive to Secure Data, I was informed that they could recover most if not all of my data. The price was a shock, it was definitely higher than I anticipated but they were willing to work with me. The communication was fantastic and the online client portal was super convenient. Now I have all of my personal photos and client photos back in hand. read more

I personally had a good experience with Secure Data Recovery. Their quote rivaled everywhere else I had reached out to and they got everything done in a timely fashion. Drive sent, fixed, and sent back all in under 3 weeks. I worked with Jason Molinaro and would highly recommend trying to get placed with him if you need any help! read more

I'm thankful I found a recovery service that worked with me and was patient. I'm in amazement on how fast the turnaround time was. If you are needing data recovered from a reliable and trustworthy source, please contact them. You will not regret it! read more

Secure Data Recovery Services was able to recover a significant amount of pictures and documents from an external hard drive of mine that had been dropped and damaged. The turnaround time was fast, and given the services provided, was a good value. I would recommend them to others in similar situations. read more

tl; dr: expensive service, great customer service, great results. For almost 20 years I've run my own file server. 4 disk RAID5. I've lost many, many disks over the years to normal failures, but through diligent management, never more than one disk at a time. Long story short, the entire server dropped one foot to the ground, causing problems in all four disks at once. I spent weeks trying to get the disks into some kind of working shape, and eventually threw in the towel. Faced with losing data that goes as far back as 1994 (stuff downloaded from a BBS!), I decided to try out Secure Data Recovery. I bagged up the four disks and brought them to an official drop-off location in Emeryville. This was delightful, as the storefront was in fact a small computer repair shop who were absolutely lovely. They told me what to expect in terms of process and price, and gave me some advice as to how to proceed. The rest of the process went as you would expect. The techs determined they could recover my data, and quoted a price that was quite high. I was in no rush, but even the "you wait til we get to you" price was outside of what I was expecting. I had given this data up for gone, so having the possibility of recovery was too tempting. I bit the bullet and agreed to the quote, and I am glad I did -- I realized later that I stored a bunch of old photos on there that otherwise would have been gone. The only other hitch was that I ordered a drive from Amazon for them to use to send me the recovered data. Amazon delivered the drive to some mysterious location, never to be seen again.* When we all realized this was the case, my contact Scott M arranged to have my data sent back for free on their dime. I appreciate this, aside from saving me money, it saved me the time of trying to figure things out with Amazon and wait for them to ship another drive to SDRS and then waiting longer for my data. Scott has offered very considerate customer service throughout this process. I appreciate the service and I appreciate getting the data back! I am really impressed they managed to recover data from four broken disks containing an XFS file system on top of linux logical volume management on top of an mdadm RAID5 array. This experience was an expensive mistake and I am making different choices now, but I am glad to be getting the data back. * Apparantly they receive disks shipped directly from Amazon all the time, so this was just a one-off "whoopsy" by this particular Amazon delivery driver. read more

After a trip to New Orleans the micro SD card in my camera unexpectedly failed. As someone who does videography work this was devastating. I had footage from several previous engagements, and the current trip, that I needed in order to complete my projects. After being told by several other data recovery services that they were either unsure or completely unable to recover my data I had become exasperated. I reached out to Secure Data Recovery Services where my phone call was fielded by Scott McMacken. Immediately, I was greeted with a confidence and professionalism that completely put me at ease. Scott was decisive, steady, polite, and provided a plan of action within two minutes of our conversation. The process of sending the damaged card to their offices was quick and painless and within two weeks, ALL of my data had been recovered (approx 150 gbs)! Throughout the process, Scott was the consummate professional, constantly communicating and keeping me in the loop with each new development. In summary, both the customer service from Scott and the recovery service was an A plus experience. Although, the service can be pricy, rest assured, you get what you pay for. I HIGHLY recommend Secure Data Recovery Services to anyone that has had the unfortunate experience of losing precious data. read more

I had a SanDisk Professional G-Drive go down and Jacob Medina handled my initial call to data recovery to completion. They were able to work with me and my budget after working some magic and they delivered a drive with my recovered data AND the original drive for me to send to WD for a replacement (warranty). With a little patience, gratitude, and trust, I got my data back, saving me a lot of time and money. Thank you Secure Data Recovery Services Team! read more

I had an old hard drive with lots of precious pictures that I wanted to get back. Found Secure Data Recovery online and gave them a chance with the advertised high recovery rate. Every time I called, I was able to talk to someone about an update on my case. Secure Data Recovery worked with me throughout the process to ensure I can get my memories back. Give them a try to bring back your memories or other important files. read more

I have primarily used my WD EX4100 cloud server to store work-related documents and family photos. When my server went out just recently, SecureData was able to recover all my files, 10 TB worth, at a price that could not be beaten. My account representative, Jacob, was also extremely friendly and helpful. He walked me through the entire process and was there to answer all of my questions in a clear and timely manner. Thanks SecureData! read more

I had a SanDisk SSD drive fail and they couldn't help fix it so I reached out to Secure Data Recovery and right off the bat they were terrific. Scott made the process so simple and they sent me a prepaid shipping label and within 2 weeks they saved the entire drive! I lost a friend in SanDisk but gained one in Secure Data Recovery. It is a nice piece of mind knowing a dead, not backed up drive isn't lost forever. thank you SDRS! read more

They successfully recovered my data and were such a pleasure to work with! The account representative was extremely attentive and professional. The company is fast and efficient, I highly recommend them to anyone looking for data recovery. Excellent service! read more

In November I experienced a catastrophic hard drive failure, and spoke to Jonathan Nguyen at Secure Data Recovery Services. I sent in my hard drive for the diagnostics, paying the $295.00 for expedited analysis. I was told that there was physical damage, but that the data looked to be recoverable. After agreeing to expedited service (2-5 business days), and pre-authorizing the payment, everything started to go wrong. Getting information was painful, I had to constantly chase down the status of what was happening, and I kept being told the engineers were working on my drive. I didn't even receive standard turn around at 5-9 business days. They received my hard drive on Nov 8th, 2021. I did not receive the "recovered" files back until Thursday Dec 2nd. 26 days total until I received back a new drive with the supposedly "recovered files". After finally receiving this drive - absolutely nothing on it was accessible. Every file I tried to open was corrupted, even the ones that were supposedly marked good. Most of the files had garbage characters written in there that said "Data Recover Labs ?????????" written over and over again. 99% of the files were stripped from their file structure, renamed with numbers, and stuck in a folder by "file type". Most of my file types, like Adobe Illustrator and Adobe InDesign were gone. The Adobe Photoshop files were all corrupt and wouldn't open, same with the jpeg files. It's one thing to tell me that the files can't be recovered - it's another to pretend they can, and send me back a drive where none of my files can be opened. I was extremely clear up front that these were Graphics files, that I was a graphic artist, and these were my critical files. These were all on a mac formatted drive and were large Adobe Photoshop, Adobe InDesign and Adobe Illustrator files primarily, with jpg and png also. I told the company that average files sizes were 50MB to 300mb and made it clear these were business files, not a hard drive full of personal momentos. Not only did I receive things back in a "file type recovery" format where all file structure was stripped, but it renamed every file so I had no clue what it was. That too could have been dealt with if a single one of these files would open. They do not. Not one of the psd files, not one of the jpeg files. My Adobe InDesign files that had a file extension of .indd are just flat missing. I'm beyond disappointed in how this was handled. At any point they could have told me that they didn't have experience with these large graphics files, or that their software was going to destroy the files, or that they didn't have experience with mac files. They didn't even tell me that my drive had been re-shipped off to Chicago instead of Los Angeles, and couldn't even get the shipping back to me with the correct method. Instead I was strung along for almost a month, while my business suffered waiting to hear whether anything could be recovered or if it all had to be rebuilt from scratch. I reached out to the company again and told them I was willing to pay the $295 for the diagnostics, the cost of the new hard drive they sent back, and a reasonable $500 fee for the work they did to access the physical drive. But I cannot pay $3,752.37 for "recovered files" that can't be opened. That is simply unacceptable, not to mention ethically reprehensible. After giving them another 12 days to get back to me and make this right, I once again heard nothing from them and have proceeded to file a dispute with my credit card company and the Better Business Bureau. read more

Scott was great and very reasonable to communicate with. He helped walk me through the entire process and timeline. I felt my information was safe with this company. You should too! read more

I'm sure they're good at what they do, but their prices are outrageous. Find a small local business for data recovery; big names like this will not charge you less than $1500 for what an independent could do for $500 or less. If you're in the Maryland/DC area, Shaw Computer Services is my recommendation. read more

I am changing my review from earlier. I had an external hard drive that was corrupted, which Timothy's team helped download onto a new hard drive. Unfortunately, it is now 1.5 months later and I still have not received the hard drive. Fedex made attempts at delivery 1.5 month ago while I was not home but the sender did not allow me to change this delivery time or allow drop off without signature. Although Timothy has said he would reach out to the shipping team, I still have not heard anything about the delivery. All the emails seem cryptic, everything including shipping has been paid in full, and I still do not have my hard drive. read more

I cannot express my gratitude at having a company that was so exceptionally attentive to helping us out with our crisis. A thoroughly water-damaged laptop that had not been properly backed up, containing needed client files, was causing us considerable angst. The local team was not only sympathetic, they were proactively attentive and responsive, keeping us apprised at every step of the 100% recovery process. Highly recommend that you back up your data but, if you don't, highly recommend these awesome folks! read more

I'm a mobile DJ & I had a huge upcoming event to DJ. Just days before the event, my portable hard drive completely stopped working. I panicked, drove to different data recovery businesses in hopes of having my data recovered in town. Needless to say, everyone said the hard drive had to be shipped out & opened in a clean room! After doing some research, I came across Secure Data & I'm so glad & thankful that I did. Tim Rutan was my account representative & he is "THE BEST!!!" Tim listened to the problem I had and the fears I had of not being able to recover all of my music libraries. He gave detail information about the company & what I was to expect. I shipped out my hard drive, they received it the next morning & got straight to work. Informing me of all that needed to be done, which was very minimal. Thank God! They started the recovery process the same day (9/30/22) & they were completed on 10/6/22. I'm so glad that I didn't go with anyone else. Secure data has outstanding customer service & the quality of work is outstanding!! If I ever run into another issue of this kind, I will definitely be contacting Secure Data Recovery again & recommending them to anyone I know! Thanks again to Tim Rutan and all the other professionals at Secure Data Recovery for a speedy, stress free process! Thanks, Mr & Mrs. Jackson read more

Great experience working with Elijah. He took all this time needed to make things clear, more than once for the same issue! The patience during this long process was obvious. I will be coming back if and when I need help with my storage issues. read more

They lead you to believe they have recovered your data, only to collect payment and the n not deliver any goods. Mitchell Moore completely fooled us into believing they had recovered our data. Not once, but twice they delivered an external drive with absolutely zero of the files were looking for, after telling us more than 90% were recovered. read more

My experience with Secure Data Recovery has been awful. I highly recommend looking for a different company to recover your data. TLDR: Their actual price is way more expensive than the service they provide. They never returned the drive I sent in for repair. It's under warranty but without the drive I can't get it replaced. I had a hard drive failure in August of 2021. I reached out to this company for a quote. Although they were hesitant to give me a range they told me the services I was asking for generally was between 600 - 1k. A bit pricey but I moved ahead with it as my drive was under warranty and if I wanted it replaced I needed to use a place that was certified by the drive company. When I sent in the drive the quote came back north of 2k. If I had known that was a possibility I would have shopped around to check out other places. After calling to complain about this multiple times, and being shuffled around from my original contact, they brought the price down to 1k. Which although expensive I was thankful for and was able to commit to. They recovered a fair amount of my files but not all. 500 gb out of 2 tb. They sent me a new drive, but never returned the old drive so I could send it in under the warranty. I followed up about 4-5 times via phone after not hearing back over 3 emails. Finally they said they would send the drive back, and when they did sent it to the wrong address. Supposedly fed ex's fault. After following up again and being guaranteed it would be rectified it's now February of 2022 and I have yet to get the drive back. At this point I'm not even sure I'll still be under warranty if they ever do get the drive back. DO NOT USE THEM! read more

Awful service, I would not recommend to anyone! I dealt with Account Representative Timothy Rutan and was completely lied to. After spending thousands of dollars to recover damaged data the drive I received did not have a majority of the files recovered. They disguise files they can't recover as "partially damaged" and avoid emails when confronted. Their "99%" success rate is a complete sham. Don't waste your money and bring it to a local company! read more

Scott was awesome to work with through the entire process. I highly recommend this company. We took photos on our family vacation and the memory card stopped working. Scott and his team was able to recover all of our photos. We are relieved. Scott had great customer service through the process and was super helpful. He also offered to overnight the USB with our photos overnight so we could get them more quickly. They deliver tomorrow. We couldn't be happier with Scott and Secure Data Recovery. Highly recommend! Thanks Scott!! Only complaint is that it was very expensive to recover the photos, but definitely worth it! read more

I would NEVER recommend this company to anyone. Firsts of all they will quote you a very expensive price, just say you can't afford it and miraculously they will lower it by $1000. However, the shady practice was not the problem when I declined their service, they charged me almost $50 to return my compute and sent it UNSECURED and it was stolen, they said it wasn't there problem. Knowing how much information can be on a person's computer it is completely neglectful sending it without signature required. Then they stopped responding to me and helped with NOTHING. I would NEVER recommend using this service, completely unprofessional and dangerous. read more

To start off their services seemed great. They were able to recover 99% of data on a crashed external wd hard drive. The problems started in getting the data back to me. FedEx blames secure data recovery and they blame FedEx... Either way for the price paid for these services I would expect a more professional and courteous response and solution... Still awaiting the return of the product. read more

Absolutely disappointed with this company and their service department. Their service department doesn't return phone calls or emails and their technicians do not try every possible step to ensure data recovery. I had a hard drive that broke and used a local company in Phoenix, AZ. When they could not recover my data, I reached out to Secure Data Recovery and set up a system with the hope that they could recover my data. However, they were unable to. The real reason I'm disappointed is because I do not believe Secure Data Recovery took all the steps to recover my data. Secure Data Recovery believed that they did not have the original printed circuit board, but the local Phoenix company said they returned it, but had rewritten the malware on the board. I provided Secure Data Recovery with this information and even a Google Drive link from the Phoenix company, however, I believe that Secure Data Recovery never used this link, nor did they reach out to me or the original Phoenix company for assistance. If they had used the link, I was never informed at all. Several times, I reached out to Scott McMacken who was handling my case, but he never called me back or returned any emails I sent him. To make matters worse, Secure Data Recovery did not return all of my equipment. I was missing the original case for the hard drive, its USB cable and documented paperwork from the Phoenix company, that I included so Secure Data Recovery would have notes on what to do. When it was eventually returned--after multiple emails--I was never notified that the missing items had been found and were being returned. All of this is why I believe my data recovery failed, because Secure Data Recovery failed to take every step needed, to think outside the box about what needed to be done, let alone properly communicate with me when needed. read more

I had a hard drive that was exposed to water for a very short amount of time. When I took it out of its protective case it had a small drop off water. I was sure nothing was damaged but just to make sure I didn't try to turn it on and sent It to secure data recovery. Elliot guided me on the process and when they reviewed the damages they said it was so severely damaged by water it was going to cost 4,000$ to fix. The price was absolutely insane for me and I asked for my hard drive back. When received I took it to a local hard drive recovery. Upon inspection they told me it hadn't even been opened by secure data and the drive had absolutely NOTHING wrong with it and was in perfect condition with all my files intact. Total cost for inspection, new drive and cloned flies - 100$. Secure data recovery is a total scam. They will lie to you about damages to get you to pay as much as possible. Disappointed by how they do business, especially when they are there to help with recovering irreplaceable photos and videos. read more

Overall a disappointing experience, in both customer service and actual data recovery. In terms of the service, when speaking to reps they were respectful and tried to help. Problem is the very poor follow up - I was told issue would be responded to that weren't, despite numerous calls from me. Regarding recovery, I was told there was 100% recovery of lost data, when in reality only 60-70% of the data was recovered. This is an expensive service, and though I did get something for the money, it was not what was expected based on conversations with reps. After months, 3 months or so, I've still not gotten follow up from customer service, even though each time I call in they assure me someone will be following up with me. If they'd said, "We can only recover 60-70% of the data", or "Sorry, we are unable to help further" I'd at least have appropriate expectations. read more

They will lie to you to make a sale and then try to hide behind a NO REFUND policy. I sent in my hard drive to see if any videos could be saved for my YouTube channel. I pay 2500 for the recovery, initial was 3300. I received the hard drive and when I check their "GOOD LIST" of recovered data with my videos. Half of them are folders with word doc no videos or even damaged videos to be used. I start the charge back process and they tell my bank. I'm trying to commit fraud. Out of the 78 video folders only 40 work and had videos on their "GOOD LIST". I will post my experience on every forum or review board possible to out them for their shady practices. DO NOT USE THEM you have been warned! read more

Worked with Val Krivenko, and I've been waiting a week for $600 emergency service that I paid for. 2 days ago I called to follow up, and they said they would return my call. A day later I called again. Second Operator said my case rep was in a meeting and would call me back between 15-30 minutes. It's been 24 hours since then and I haven't received any information. This company is a BIG RIP OFF! I'm being treated like a CRAPPY CUSTOMER after paying almost $1000 for them not to even call me yet. Terrible. This company is so discouraging WOULD NOT RECOMMEND!!! read more

After a rather poor initial experience I was contacted by a supervisor who explained the reason for the price difference and apologized for the oversight in my previous e-mail request. The recovery was successful and was shipped back to me on time. Every step was very professional and security was a priority but to be fair the level of security and options available seem more suited for companies with sensitive information to be retrieved and less for a personal computer with some word documents and spread sheets. read more