Overall, I am satisfied with the results. From the beginning, the team was polite, professional, and attentive to my issue. I needed to recover the data from my cell phone, and thanks to DriveSavers Data Recovery, the outcome was successful. While the cost was higher than expected, the value of recovered data is priceless. I also want to thank everyone involved, especially Data Recovery Advisor Anthony Calvert. DriveSavers provides the necessary tools, but Anthony took the time to walk me through the recovery process and iOS update on my new device. He went above and beyond to ensure my satisfaction and even offered helpful suggestions for other devices, like Chrome OS, and answered my software questions. Thank you to everyone! read more

I had an incredible experience with DriveSavers and truly cannot recommend them enough. My hard drive suddenly stopped working, and after taking it to a local store, I was told it needed to be sent out for further review. Initially, that first company I worked with came back with bad news that the drive was completely damaged and no data could be recovered. Thankfully, one of the employees suggested DriveSavers as another option -- and I am so grateful they did. From the very beginning, the team at DriveSavers was not only extremely knowledgeable, but also incredibly kind and reassuring. They took the time to walk me through the process, explained everything clearly, and made what was a very stressful situation feel manageable. The recovery process took a few weeks due to the extent of the damage, but their communication was consistent, organized, and thoughtful throughout. And most importantly -- they were able to recover everything on the drive. I honestly couldn't believe it. Beyond their technical expertise, what really stood out was the human side of the experience. Everyone I interacted with was kind, patient, compassionate, and genuinely cared. I'm incredibly grateful for their work and would highly, highly recommend DriveSavers to anyone dealing with data loss. They are truly the best at what they do. read more

i am a novice. i had my hdd checked by a local vendor who told me it was beyond his ability so referred me to drivesaver. with lots of worries, i contacted them and was very very pleased with the way they explained what they will do and when. they sent me the fedx label, i sent the drive to them and, as promised, they responded within the quoted timeline. then they contacted me with bad bad news, my drive was beyond salvage and data was not recoverable. but they explained why and how much it would cost for them to "try" to recover. it wasn't worth it. my walk away is that they did what they said they would do and gave me a frank evaluation of my drive. hey, what else can you ask for? honesty and living up to promises. i hope i will never contact them again but if my new drive dies, i will be sending it to them. good people. patronize them. read more

I would think that the business manager trying to say my review isn't credible might ask for a case number or contact information. There are well over 200k people with my first name. I sometimes use my maiden name. I wasn't told there was 100 percent chance the data on the device could be recovered. While I have lost some data on devices, I do have case records from Apple and the MDM service providers. That particular profile was a hidden one that was rather hard to detect. I find this incredibly alarming. They say, there is no such thing as free, who knows what "free shipping and evaluations" may be costing you or if information is being sold to data brokers or elsewhere. I had lots of data leaked and compromised, but I'm not able to verify the sources. I can confirm, I was informed they could not recover data on a device and that there were hidden profiles signed by the company on my devices. I suggest being cautious if you have any personal or professional sensitive information whatsoever. read more

Anthony Calvert has been so patient with me and has been very supportive. Whatever time it takes to accomplish what has to be done, he is more than happy to put in the time. I would definitely recommend DriveSavers to others. read more

They were able to recover everything! The cost was very high, however I needed everything off my phone (years worth of photos, contacts etc). read more

Chris Boracchia took extra time to diagnose my needs and review multiple solutions before getting to an estimate. He earned my trust and my business. This present, proactive commitment to optimal outcomes is how business should be done. Especially dealing with the data and devices that anchor our lives. Thanks, Chris! read more

Great data restoration place! They may be a little pricy but the quality of work and the great customer service makes it worth using their company. My IT department recommended them and they were spot on.3 read more

Diver savers kept me aware of the progress of my phones in all phases while they recovered my data. They kept me aware of the costs up front and in one case they let me know about the fact that the phone would have to be repaired outside the United States. Highly recommended. Drive savers may cost a lot more but they guarantee result and if the data isn't retrieved they will refund your amount. read more

Excellent service! Very expensive, but excellent communication and customer service. I had lost everything when my computer's battery swelled and died, and I foolishly hadn't backed up my data. They were able to retrieve all of my data, even after an Apple certified shop here in New York City couldn't. That shop recommend recommended Drivesavers. Stellar follow up customer service with Anthony. He helped me restore the data to my new computer from the hard drive that DriveSavers had sent me with my recovery. He answered every question I had (many), patiently showed and explained many things that would be helpful to me, and provided me with follow up information as well. He helped me a second time with some additional issues as well. Thus, I felt that the company really wants its customers to be fully satisfied with every aspect of what they provide, which I was. read more

This was an excellent, priceless experience. I wish I had known all of this backup information long ago. There should be a basic seminar / webinar offered when buying a computer to say DO THIS and DON'T DO THAT. Now I have to maintain what's been recovered and keep saving correctly in the future. I will recommend DriveSavers to everyone that has backup questions or issues. read more

They told me it would likely cost between 700-1500 to obtain data from an iPhone. After a basic visual review, their quote was $4000! Insane and misleading. then they offered less when I said no way. What con artists. Had they not mislead me , I would have sent my iPhone to ontrack, $1250 flat fee for iPhone memory recovery and they are just as good. Drivesavers wasted a week of my time Shame on you DriveSavers ! Be honest read more

Super good customer service. They were very helpful in recommending on whether or not to try and retrieve data. Almost all files were retrieved. If it does not make sense to try and retrieve data they will tell you. A bit pricey though. I had the external hard drive returned in about a week. We are so happy with all the photos that were recovered. We will definitely use this company again. read more

Our personal computer's hard drive crash is something we never thought we would have to deal with. Apple Genius Bar referred us to Drive Savers as the best. DriveSavers recovered valuable photos, videos, and documents, and Anthony Calvert's support in walking us through restoring them to our new Mac and the cloud is ten-star. Professional, patient, and educated us along the way. The stress of losing ten years of data and the fear of recovering it in our system have been completely diminished by Anthony's technical support and the Drive Savers team's expert service. Highly recommend!!! read more

I'm writing this review as a potential customer. I while ago I suffered a catastrophic data loss, it really out me in a bad situation. I searched a few online options and came across Drivesavers. I was surprised that they were in my neck of the woods so I gave them a call. Their staff was professional and courteous. Unfortunately I was in a tight spot financially at the time and after several back and forths I just couldn't take them up on their service. One of the cool things about dropping off my drive and picking it up is that their lobby is a museum of pop culture (i didn't expect that). Actors and studios take their broken computers to Drivesavers for what I would assume a happy ending. If you got a sad chapter in your computer's story give them a call or email and I'm sure they'll workout a good final chapter. read more

DriveSavers Data Recovery - Data Recovery Near Me - Novato, California

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Outstanding data recovery service! Fast, efficient, and personable service with attention to detail and business needs. Very highly recommended! read more

They recovered the files from my smashed iPhone, including all the pictures I'd taken in Australia (I smashed it on trip there). They were fast and fair. The service was ridiculously expensive, but getting my photos was worth the price -- and the good thing is that they give a quote which they honor, so no surprises. They sent my device back with a USB key containing my files -- all fast and prompt and secure. I'd use their service again if I needed data recovery. read more

they are very expensive, but they do a good job and return your device and data in a reasonable time. They do exactly what they say.

Excellent service, always on-time, very good phone and email support. My data was recovered intact. read more

DriveSavers recovered all my data and I am very satisfied. However, there are some things to consider before going with them. The communication was something to be desired. While I chose the Standard 1-2 Day option, they called saying they needed two weeks. When I called later in the week for more clarity on the situation, they were very dodgy about the specifics and wouldn't answer my questions. This left me feeling very anxious but the next business day they called saying they recovered all my data. I don't know what happened to the two weeks. I am actually still in the dark about what happened to the drive--they vaguely described symptoms that my drive wasn't going through, such as a beeping sound. Overall it seemed very strange. I received the drive they sent over, however some data was missing. I called asking and eventually they were able to confirm they had the data and they sent it over on another drive, without an additional charge. While they didn't admit it, I believe they just forgot to drag and drop the data onto the new drive initially. Small mistake, and I'm glad they resolved the issue in a timely and effective manner. Their prices are no joke, however. Unless your device is extremely damaged, perhaps look into another service if money is an issue. I discovered there is a network of data recovery centers that might've been able to get the job done. Don't go to your local tech shop, though. However if it is crucial and price isn't an issue, I recommend Drivesavers. Especially if you can have a company cover the cost or deduct it from your taxes. I am giving 4 stars instead of 5 primarily because of the communication problems I faced and not the price. read more

Drive Savers were life savers for me they retrieved my data on a phone that wouldn't turn on and sent my data back to me very fast I would definitely use this company again ......Thanks read more

Quick efficient service. A bit more expensive than I expected, but my files were very important to me so it was worth it. Delivery was good and returned drive was adequate. I would do it again if ever necessary. Learned lesson is to manage files and keep duplicate backup! read more

Great communication and follow-up. Never had any issues knowing g what was going on with my issue

I am so happy I was referred to Drive Savers. There are many great things about this company. The customer service was excellent. They did a great job with recovering my android data. Very honest and reliable company. The Drive Savers staff was very helpful and thorough. Anthony was very efficient, polite, and knowledgeable when I had some questions. Highly recommend Drive Savers. read more

Terrible customer service, terrible communication skills, you spend thousands of dollars and need any future assistance they act like your annoying them it's a terrible shame what this country has gone too. This company needs to be rearranged from the ceo down! read more

Good service, fast delivery. was just missing a few important files that didnt make it. but good for quick recovery

Best in the business. If it can be recovered, they will recover it. If it can't be recovered, there is a good chance they will find the data anyway. read more

Outstanding recovery service. Highest degree of communication and customer service for complete recovery assurance.

Excellent prompt professional service. Recovered all my files. Well packaged return of damaged drive and backup file drive. Thank you!

I had a disc of film footage that needed recovering. (I plugged in the external drive to make a backup copy and it started beeping. I Googled what that meant and it said to stop immediately and call a pro.) I found DriveSavers online, called a few tech friends (I'm not a tech person) and they recommended them. It wasn't cheap and I don't have budget for this kind of work at this stage of my film project. I was stressed about the money of it, but had to do it because I couldn't repeat the film shoot for many reasons. DriveSavers was great with communication through the whole thing. That helped me calm down a little. Then when I brought home my recovered disc, it wouldn't transfer to another external drive to make a second back up. I called tech support (freaking out inside because I don't consider myself a tech person and this was way outside of my capacity). They connected me quickly with Anthony. He got on and over the course of two appointments and many hours, figured out a work around and got me back up and running. He seriously saved my project. Anthony was patient, encouraging, very generous with his knowledge (answering my many questions as we went), very knowledgeable about alll of this, really listened to me and didn't just run through a script.....this guy is a serious pro. While I had been stressed about spending the money on getting the drive saved, the customer service Anthony provided made every penny worth it. I seriously recommend DriveSavers. If you have any issue, they'll take care of you. read more

Here was my painful saga...I accidently deleted my iCloud on my iPhone...which then led to my Documents folder and all of its contents GONE!!!!!!!!!!!!...deleted from my macbook pro FOREVER! I didn't panic yet. I went to one of the Apple Genuis Bars for assistance, to which an Advisor resigned there was no way to retrieve any of my iCloud data! Still not hopeless at this point, they referred me to 2 data recovery/forensics data recovery "laboratories", one of them being DriveSavers. I called DriveSavers and was pleasantly greeted by Anthony Calvert. I relayed to him my journey thus far and I was desperate to retrieve all of my lost data, "a part of my life", if you will. I spent a good hour on the phone with Anthony and I have to tell you he is one of the kindest people I have ever encountered! He impressed me with his knowledge all the while expressing his truest empathy for my dilemma! I felt it true in my heart as I was speaking to him. His resolve was to refer this matter to their Engineers and would call me the next day. The Engineers had no solution, but Anthony continued to help me the next day, suggesting to me the [myriad] paths within IOS to get to folders where data may contain. Much of this information I already knew, nonetheless, I felt he took the additional time to his hardest ability to try to help. He is one of the most earnest people I have ever met! He has so much compassion. What also impressed me about DriveSavers was if they were to diagnose my Macbook pro and if unable to retrieve any data, they would not charge me. I give this company 5 stars for their customer service and ingenuity! I feel I can trust them!!! read more

Did an excellent job keeping me apprised of progress and recovering our external hard drive. It's a steep cost. But don't have much option as your handcuffed without your data that you need. read more

Amazing service! I admit the price was waaaay more than I'd imagine anyone to pay for the recovery of photos and videos but given that I lost SO MANY memories that I thought I'd never get back, made it worth every penny. Every question I had was answered clearly and transparently so over all, the whole experience was great. Thank you for recovering my memories in a timely manner and successfully. read more

From my first contact, the people at DriveSavers walked me thru the entire process of getting my data restored. This included options of what I wanted to have restored and associated costs. The Restore specialists gave me their best estimates of what could be restored before I gave them the approval to proceed. In my case, my external drive was overheating for reasons unknown, and I could not open it thru Windows File Explorer. They were able to restore almost all my data--including family pictures that went back years. ​ Nothing is ever guaranteed when trying to fix busted technology, but DriveSavers is as close as you can get. read more

They got back all my sensitive data. A little pricy for almost 4k but at least now I can get back to work. read more

DriveSavers Data Recovery - A shutter from a Seiko OO - Data Recovery Near Me - Novato, California

After five years of searching for a successful data recovery, DriveSavers was the last of four vendors who succeeded in rescuing from a dropped hard disk drive three years and 320 GB of image data. read more

Very efficient. You actually speak to people. They call you and update you. I got my data back in one week. Couldn't be happier.

My computer lost very important data during a computer crash and DriveSavers was able to recover it for me. Very impressed and grateful.

Fun fact about DriveSavers; they saved most of the data on my computer; some files were fried. It's been about a year since I took the computer in, and it still seems to work well. I gave a five star review, and this is a follow up. WHY? Well, because I received the following copied and pasted email from Sandio and am excited to get a $25.00 Amazon card! Is it real, or a scam? Let's find out. Hello Lynnette, I'm following up from DriveSavers Data Recovery. Thank you again for the 5-Star review you posted after you received your recovered data. Every day thousands of people around the world experience data loss, the experience you shared about your DriveSavers experience, our engineers recovering the data, as well as the Data Recovery Advisors you spoke to throughout the process have helped others choose DriveSavers professional and secure data recovery services. We would like to offer you a $25 Amazon gift card if you would take 5 minutes to submit a YELP review. Click this link to leave your YELP Review: "https://www.yelp.com/biz/drivesavers-data-recovery-novato" Redeem your Amazon gift card: * After you've left your 5-Star review, take a screenshot or copy and paste the content of the review into an email. * REPLY to this email with proof of your submitted review to sandia.castro@drivesavers.com * If you would like the Amazon gift card emailed to a different email than the one we reached out to, please provide it in the response as well. * Once the review is confirmed, we will send the $25 Amazon Gift Card via email. Thank you for your time! Sandia Castro DriveSavers Data Recovery www.drivesavers.com 415-382-8000x116 ISN'T this fabulous??? I'll be sharing this review to collect my $25.00 Amazon Gift Card!! I love when businesses offer incentives AFTER I've left a review! Thanks DriveSavers! read more

Did a great job recovering data, and at an affordable price! My daughter would have lost all of the data on her extremely damaged iPhone. Thanks so much! read more