I hired CEG in the spring for my studio's urgent digital maintenance needs. I paid $1,000 for a "full assessment" and a recommendation for a new RAID system (a $10K+ emergency). The service was an absolute failure: Zero Urgency & Unprofessionalism: It took MONTHS--not days--to get an equipment estimate, despite being hired for quick response. There were constant delays, missed deadlines, and all-around poor communication. Hidden Fees & Massive Overcharge: Their final quote was a shocking $19,000--nearly double the initial estimate. A closer look revealed an undisclosed, hidden surcharge on all hardware, and $1,600 more than B&H Photo for the main RAID system. Rude Management & Illegal Practices: When I called to question the surcharges and ask for my $1K fee back, the supervisor was rude and condescending, defending the "normal" surcharges. Admitted to Illegal Recording: Most alarmingly, the person I was speaking with admitted on the call that he was illegally recording the conversation without my consent, only stopping the recording midway through. As California is a two-party consent state, this is a clear violation of state privacy laws and demonstrates a complete disregard for ethical and legal business conduct. I would advise everyone to steer clear of CEG. They overcharge, hide fees, lack professionalism, and engage in deeply questionable business practices. Jim G. read more

I had reached out to CEG to replace an iPhone battery (thought it was swollen), they quickly got me in the same day for a drop off repair. Ends up it was the screen that had come detached and needed replaced. Unfortunately the cost of the repair was more expensive than the worth of the phone. So they were able to put it back together, better than when I dropped it off, and didn't charge me anything. Everyone I spoke with was friendly and courteous, definitely first class service. For any computer or smart phone repairs I know how to call first! The folks at CEG rock! read more

My review is based on a quote only. I went in for a screen repair and although the staff was welcoming and friendly, they quoted way more than Apple or Best Buy directly to replace my cracked phone screen. Almost double the cost and all companies offer same day repair (CEG said minimum of a few hours working time). So needless to say I went elsewhere. read more

I purchased an iPhone 12, my iPhone 7 had completely died. I was unable to transfer my photos to my new phone. I thought it was the battery, I took it to the geek squad and they told me they could do nothing with it and that the board probably failed. I was very disappointed thinking that I lost all my recent photos! I went to CEG, they determined that it was the battery, replaced the battery and then transferred all my photos to iCloud and then to my new phone! They also advised me on other settings that would prevent this from happening again! They were wonderful, I would highly recommend them to anyone with computer or phone problems! read more

Long story short, my husband was reconfiguring a brand new tower computer (Alienware by Dell) we just bought to make it work great by installing extra fans, & upgraded products into it. This is on Friday night. Wound up with it not working. Panic setting in bc he needs this to work immediately due to work commitments. Called a few places - all were closed in Sat except SR Technologies in SR but they couldn't "get to it till Monday" Tried CEG and they were open on SATURDAY. The guy in there fixed my husband's computer for no $!!! Also gave my husband great advice! Will we go here again? YES! Do I recommend this place? A RESOUNDING YES! All is well! TYSM CEG! Place is fantastic with brilliant techs! read more

Able to fix my iPhone while I waited. Will be back with any future phone or computer problems.

After reading many positive reviews about CEG, I phoned their Napa office to get a quote for replacing a MacBook battery. I was told I had to pay a $75 diagnostic fee, even though all it needed was a new battery. I was verbally told the battery replacement would cost $165, which would also include a new cable. I brought the laptop in to CEG and paid for the $75 diagnostic. Three days later I received a phone call, stating the battery replacement would cost about $380 (I was so surprised I did not remember the price exactly, but it was at least that). The tech said perhaps I had originally been quoted for an after market battery. He said he would check prices and get back to me. A week later, after not hearing from CEG, I phoned them. I was told the original quote had mistakenly not included labor. They offered no recourse -- after shelling out $75 to find out my perfectly functioning laptop was working fine, and being quoted $165, because that number was a mistake on CEG's part, it was up to me to pay the more than twice the battery replacement price. I expressed dismay, and picked up my laptop. I am going to another repair shop to get my laptop's battery replaced for less than $130. I am disappointed CEG would not honor the quote they gave me. read more

Eric was my newest hero! Polite, efficient, knowledgeable & tops in customer service. read more

The battery on my I-Phone 7 died, 3 months after I just finished paying it off. Its 3 years old. My first thought was "Here goes another grand for a cell phone!" I asked around, the guys at Verizon said I had to see Apple etc and then someone told me about CEG. Easy to find in Napa, I went there immediately. I walked in cold, no waiting. The tech I spoke with said he could change the battery and also suggested I change the cracked screen on the front. (I'd been putting that off for a while). The price he gave me for both fixes made me blink, pleasantly, no happily surprised. I left my phone with him, ran a few errands around town and went back about two hours later. My phone was done, the front glass was replaced, new battery was in and all my stuff was in tact. It was that simple and cost me more than 10 X LESS than the price of a new cell phone. Highly recommend them to anyone in or with access to Napa. read more

Someone recommended that I come here and I am so glad they did! The gentleman that work there are polite, attentive and answered all of my questions. I came in with a cracked computer screen and they were able to order the part and have it ready within a week. You should know that there is an initial $50 charge for them to decide what is wrong with the computer and after that they will inform you of the cost to fix. So worth it... read more

Broke my screen on my phone... the worst. I've always seen this place driving down Silverado trail. I originally took my phone to staples to get it the screen replaced, but bad customer service lead me to here instead. Called in the morning to get a price quote. They said they could take my phone right away. Dropped it off, and within 2-3 hours, it was finished. Brand new screen, and it wasn't overly priced. Thanks for having such prompt good service! read more

Oh my. What a wonderful place. My fairly new laptop was acting weird and the screen was all wonky. I walked in with a pit in my stomach because I was expecting to have to pay like $200-$500 in repairs because my dumba** didn't get Apple care. They were very honest with me and quite funny. They plugged it in to some monitor and poof- it was fixed. Granted, not every case is like this but I was so impressed with their professionalism and helpfulness. Also a bit of humor when you are nervous about how much something is going to cost is a plus. I know my boss calls them a lot for our computer issues and they always work so hard to fix the problem at hand. Thank you CEG! Y'all rock! read more

My daughter broke the iPad charging cord off inside the port and we needed assistance. Mohammed was super helpful and extracted the offending broken piece for no charge. Gave him a fat tip and told him that we would hopefully not have to be back but this place will continue to always be my first go to when I have damaged electronics!! read more

My phone screen was broken. I brought it in and it was done in a couple hours. They were friendly

Beware CEG in Napa for phone repair. I brought my phone to them to replace a cracked iPhone screen at 11:40. I was told it would be ready by 1:40. As I don't live near Napa, I spent 2 hours killing time. I arrived back at exactly 1:40 only to be told they hadn't even started on on the repair. They had my cell number, but neither phoned nor texted to let me know it wouldn't be ready on time. Extremely poor customer service! read more

This post has been updated below: Seems like a pattern of handing over damaged goods to customer then blaming customer for the issue. Been reading other reviews with similar experiences. I spent$200+ to replace cracked screen. When I got home I removed film they installed I found the crack in the new screen. I went back in immediately two weeks ago still waiting for manager to review his internal video he said he could see his employees handling my device. Two weeks no call back so I telephoned two days ago. Still waiting and waiting and waiting. I originally brought my iPad in three weeks ago. I've been three weeks without my device. I'm actually going to screen capture this to see if it stays on the review board. My review was intercepted by the store owner who found my iPad on the shelf fully repaired. He contacted me this afternoon and I now have my repaired iPad. Thanks Jorge read more

Extremely pricey. Asked for $120 to replace my phone screen. Did not reply to my message when asked if the price was negotiable. Got it replaced with great quality for $90 at RepairAll. read more

A couple of years ago my I-Phone's battery was failing. A Google search found Computer Engineering Group (CEG). I went to the store and the tech said they could replace the battery- no problem, but I would have to leave it for a couple of hours. I explained that could be a problem for me and the tech then said to wait a minute. About 15 minutes later he came back and said, "OK, you're all set". I was amazed. For less than $35 a new battery installed while I waited. Fast forward a couple of years. I had a lap top that was not working properly. I took it to their new location on Soscol Ave. I left it there and they called the next morning, all fixed. It was a hard drive problem and some other issues. Again, fast service and reasonable price. Recently, my desktop was very slow, skipping and dragging. I took it in and had a new digital hard drive installed, cleaned up all the junk and had it running like brand new. I got it home and the skipping problem came back. I called and the tech did a remote to check it out. Discovered it was a poor connection with my key board and wireless mouse. We rearranged the connections and no more problems. So, good initial service, reasonable pricing and good follow up service. It's like I have a brand new 'puter for $150.l (includes the new hard drive.)Special thanks to Javier and Israel. read more

I recently took my older HP laptop in since it was no longer working and I needed to remove some personal records off it before I gave up on it. Huge plus about this place is that they are open on Saturdays. Even though they are a bit on the pricey side, I will definitely use them again if the need comes up! read more

Came here for two issues, one my computer kept booting up into the blue screen of death and my cell phone screen was cracked. I was a little shocked that they said there was a charge just to look at the computer, without any promise of being able to fix it but as it was my only option I agreed. Thankfully when I came back they went ahead and had already fixed the problem without charging me for that as they informed me it was an easy fix. My cell screen was done fairly quickly but once I got it home the screen was flickering badly and not responded to touch in some spots so I called and they said to come back the next day. Free of charge they replaced the screen again, and this time it worked like a charm. So while they got the job done for me and were very polite and professional I would have preferred to only make one trip in and be without my phone for a couple hours instead of it turning into a two day thing. read more

C.E.G. Has been amazing in every way, They simply understand customer service & was on time with my I-Phone repair. We will be using them for all my computer & phone repairs. 5+++ rating !! John read more

I had a problem with my "fairly new" 11-month-old HP laptop after trying to install Microsoft 365. I brought the laptop to CEG and was kindly greeted by one of their technicians, Mohammed. After explaining the problem, he was quick to notice the issue could be the hard drive, but a complete diagnostic would need to be completed. The following day I received a phone call with a very reasonable quote for a hard drive replacement, data transfer, etc. So, within 48 hours my laptop was returned to me in perfect condition, and it appears to be running so much quieter than when I purchased it. CEG will be my one-stop-shop for all my computer needs. Thanks for the great service, Mohammed, and CEG! read more

I had problems with my Mac Pro and went to an Apple Service Center and to a local technician . They both couldn't solve the problem. Then I found CEG, and Eric fixed it in no time. If you have problems with your Apple product, this is the place to go. read more

Brought wife's laptop in as it was running super slow. Gabe took 30 seconds to diagnose as a failing hard drive and told me it would be much cheaper for me to replace drive myself. Thanks for the help and the ethical treatment. I'll come back any time I need something. read more

My external hard drive died. Brought it to CEG. They called back the next day and had recovered my photos and files. I brought in a new drive, and they loaded it with my records . Just what I needed for computer service beyond my ability to repair. Polite, professional, efficient. read more

I took my iPhone in for a screen replacement. They had the right one in stock and replaced it in just a few hours. Also had me add-on a shatter resistant protection layer that I didn't even know existed. Extremely impressed by their work and reasonable rates...and especially grateful they were right in town without needing to drive a further distance for this level of professional service!!! read more

I would have 0 if I could I took my phone at 9 am to get fix and was told only a couple hours wait time which is ok . But didn't receive any info or anything about it tell I called at330pm and was told the guy who is fixing it is on lunch and will call me back and let me know what going on . I never received a call and went to the store befor closeing and my phone was still not ready they forgot about it . They were not even busy I don't see how this happen I never go back and recommend no one to ever go there they seem like they don't k kw what there doing at all! Also I called befor I went in and was told it only cost 80 and then when I got there it got changed to 100. read more

They were super helpful ans replaced my battery on my phone. They also noticed another problem with my and fixed it with no extra charge. Highly recommend them read more

I just want to say a good word about CEG. My iPhone stopped working again during this pandemic. Verizon was closed so went to CEG. A gentleman named Muhammad helped me. It took 5 seconds and I mentioned that I wasn't working. And He said no charge. This made my day! How very considerate! read more

I am doing a repair on an iPad and and needed Tesa tape, double sided tape, to complete the repair. I called CEG to see if they would sell me 1/2 inch of tape. They said that they have the tape but since they do that repair they will not sell me the tape. I was quoted $49 to put on 1/2 inch piece of tape. A yard of the tape is $9. The gentleman I was speaking to was courteous and directed me to Home Depot for the tape. They don't have it but I appreciate the attempt. I will take any of my future business elsewhere. I expect that attitude from a box store not a local establishment. read more

This place was great. I called in the morning regarding issues I was having with my Apple laptop. I brought it in and they were able to fix my laptop in a timely manner. They did exactly what they promised and provided professional service. Now my laptop works better then ever. CEG is a great asset to the Napa Valley. Thanks you guys! read more

Contacted CEG to upgrade operating system, address e-mail issues on iPhone. They sounded professional, capable. Said I would send them minimum requirements for my software. Lots of great, CEG ready to go. Would contact me for an appt. I emailed system requirements. Never heard back. Called again. Talked with different person. Same deal. Told me someone would get back to me to give me details and cost estimate of replacing my computer. Never heard back via e-mail, phone, text, nothing at all to date, which now is months later. Flakes? read more

I went to CEG to have my iPhone 4 repaired. The back glass of the phone was cracked. They ended up replacing the entire back of the phone. Adrian helped me. He was courteous and helpful. The cost was reasonable and I was in & out within 10 minutes. read more

One way parking from Silverado trail. Walked in and was immediately greeted by one of the guys working. I was impressed the young men were all wearing sharp Polo uniform shirts and working intently at their stations. I told them they should have loud rock music on or something. Great professionalism. Turn-around time for a lcd screen replacement on galaxy phone was 24 hours. (Exactly what they quoted me on) 150$ later I had my phone back. Thanks guys I'll keep you in mind for the next time something electronic needs mending. read more

iPhone I got on Craigslist worked fine for a couple hours then the headphone jack caused an error making it think the headphones were plugged in when they were not. Google and apple support forums indicated a need to replace the headphone jack and cable (includes the lightning cable?). I was surprised that a Napa repair shop offered the same price as their competitors in Fairfield and nearby at $49.99 (the part and the repair). They estimated 1-2 hours for the repair and said to come in any time (after they confirmed they have the replacement part on hand). The headphone jack issue resolved itself (luckily) but I was happy dealing with the staff here quickly and with the best price from the dozen shops I contacted. Thanks for the suggestions and fast replies. read more

This is a rave review for CE-Group. Please read on. My home office computer started acting up and degrading by the day. Simple things started going by the wayside. Mundane things like my Skype access failed and I could no longer link with freescreensharing.com, the list goes on. I knew I had a problem, but was clueless on how to solve it. Yikes! My business depends on my computer! Help! So, based on another great experience, I called CE-Group and they came to my rescue. They fixed it all. Not as originally-planned, but a deeper fix--that only a pro could solve. My computer is faster now than ever and I am a happy camper. CE-Group's Manager, Kaydin Smith came to my home office and (a) spoke English (not tech) (b) understood my English (not tech) and, most-importantly, (c) found and solved the root cause of the computer problem I was facing. I recommend CE-Group, with 5 Stars. read more

I've been back 3 times (another screen replacement [oops!] and two battery replacements for my wife's iPhone). Everything here remains TOP NOTCH. When the first battery replacement for my wife's iPhone failed after a few weeks, they swapped it again at NO CHARGE. They'd warned me there might be an issue, they were correct, and they took action to make things right. I've recommended CE Group to my friends, I recommend them to you, and I will certainly be back with any other IT problems that come up. THESE GUYS ARE THE BEST! read more

Another quality experience at computer engineering group this afternoon.. Having a little problem with my iPhone 5s so I took it to Christian to have it diagnosed... It would not charge... figured it had to be the charging port or the Lightning cable... Turned out to be the cable so problem was fixed for only 10 bucks.. I was very pleased with the prompt courteous service and the reasonable price to replace the cable and get my battery charging again....TRUST your devices to the Engineers at Computer Engineering Group... Now with two locations to better serve you....NAPA and St. HELENA... read more

My daughters iPhone 8 Plus went black. She could not turn it on. I contacted both apple and Verizon (our carrier) just to hear there is nothing they could do. 1 year warranty just ended. Took it into CEG and they had it fixed by the end of the day for just over 100! We will be back for all of our computer and cell phone needs. They know their stuff!! read more

I am writing this review for Computer Engineering Group. Last Saturday I dropped my iphone and it broke which was a very bad thing - because I rely on my phone to coordinate all of my appointments, access my email, etc etc etc Computer Engineering Group's store was open Saturday and they happened to have a white 4S iphone in stock. They hooked me up all within the same day. Thanks guys - you helped me a ton! read more