We've been Secard customers since 2020 when they designed and built our pool. Greg led the project with professionalism, good communication and customer service, especially during the uncertainty of the pandemic. Despite all the challenges happening at the time, the project was completed in time for a perfect Father's Day celebration. But like any major project, we ran into a few issues over the years. Secard stood behind their work and addressed our concerns. It was clear that Secard's experience and expertise set them apart from other vinyl pool companies claiming to be pros. Because of that experience and the trust Greg earned, we've decided to use Secard again for a second round of services. It's easy to recommend a company that not only does quality work but also continues to support its customers long after the original project is complete. read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Pico Rivera, California

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Greg was incredibly helpful, professional and truly amazing. Secard pools offers exceptional service, value and customer support. They are responsive to calls and interested in a long term customer relationship, I can't say enough good things about them! read more

Good value, service, and a quality product. Thank you Greg at Secard, Pico Rivera. The install was easy, timely, and everything they promised. read more

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I stand by everything I stated, multiple reputable companies looked at the excessive sealant used to try and patch up the refurbished unit you tried to pass off as new, there is NO way that was new 5 years ago. I reached out to Greg to have him come out and back up the shoddy work that was done and no response. read more

Met with Greg yesterday to firm up the paperwork for our new Spa. He was very informative and went over all the options and we ended up with a really great deal. Previously my husband had talked to Gus and Antonio on the phone and they too were awesome!!!!! If you're looking to get a pool or spa, Seacard is the place to go. They have several So. Cal locations. read more

This company is the worst. Once they make the sale they don't care at all. Had a hot tub delivered by these crooks and it immediately had multiple problems. Every time I called they would rush me off the phone or tell me to call their "spa division" who would then try to send me back to the store. After lots of chasing them down I got some responses from the spa division but still no response from the store. They seem really unorganized and to get any response I have to just keep calling and hope I get somebody responsive on the phone. To add insult to injury after giving me the hard sell on a salt system everybody I talk to here tells me it's a new system they don't know much about and they can't really answer any specific questions about it. Stay away! Go buy from literally anybody else. read more

Greg was a big help in making my parents dream come to life. Their expertise & great service made the entire experience a breeze. They provide great service & highly value each of their patrons. If you're looking to buy a pool/spa, this is the place to go. Thank you Secard! read more

Secard Pools & Spas - New Spa - Ask Greg - Hot Tub & Pool Near Me - Pico Rivera, California

Sales associate Greg knowledgeable, made me feel comfortable in my purchase. Came away, knowing that the purchase amount was more than fair. Delivery coordinator Rebecca & delivery guys, were all great! Regarding the spa itself, keypad cumbersome, difficult to operate, impossible to see from a seated position. Other than that, happy with the spa. read more

Great service and always very helpful! Always have what I need in stock! Been going to this location for 15 + years.

This review is just for the initial build of the pool not the product itself. The project contract was signed end of June 20024. We had some delays due to the city inspection office but overall the project went well. Communication could have been better to keep me informed about the delays with the city but overall things progressed as promised. The project should be completed 4 and a half months after obtaining permits which is just 15 days longer than promised by Greg when I signed the contract. One time I asked them to come back and modify one piece of stone veneer around the spillway and Secard did the job quickly, no questions asked. This is a good family company that will get the job done. They definitely have lots of experience and know what they are doing. read more

Secard pools have been great throughout the years. I had an islander pool installed 5 years ago and just got it re-lined with a totally different design pattern. Greg Budinko in Pico Rivera has always came through for me when I needed the occasional trim piece or patch kit, always on the house. Thanks again Secard! read more

Secard Pools & Spas - My Secard Pool - Hot Tub & Pool Near Me - Pico Rivera, California

I thank Greg Budinko for excellent customer service. He's got great communication skills and cares about customer satisfaction. We're replacing our 10yr old vinyl pool liner and he's making it very easy. read more

I have to say that in my opinion, it seems like this pool place is really in it just to get customers in and out and perhaps even scam them. I bought a swim gymm from them and then the charged me $550 for an installation that took their contractor 20 minutes. It took over 3 weeks just for their installation guy to call me back (allegedly he was going to call me within a day or two) It took multiple calls with store clerks to connect. The contractor they sent also had an assistant whom the supervisor was berating in front of me. After the install was completed, I had some questions about the pool and purchasing additional equipment. The manager of Secard said he would "check on some things" and never called me back. Additionally, they sold me a pool cleaning kit and the chemicals in the kit were dried out. I had to drive an hour back to the store to pick a replacement kit up. Not even an apology from them. I got suckered and am going elsewhere for further purchases. They also gave me a pool cleaner kit that was damaged. Beware. read more

Passing this place my whole life and I finally have a reason to go in. Although I didn't purchase my hot tub from them I went in for supplies and questions. Gus treated me as if I bought the hot tub from them and now I wish I had. He answered all my questions and assured me they were there to help with my needs. I even called the next day and was treated the same as when I walked in. I'd highly recommended Secard Pools and will continue to give them my business moving forward. Thank you for the great customer service! read more

Don't do it!! Signed my contract in NOVEMBER of 2023. It has been 10 months! They pretty much dug a hole and never returned. No one calls me back. read more

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I went to Leslie's for help with fittings with my new heater, but they couldn't help me, but they referred me to Sicard pools and spas. when I got there, I was immediately greeted and helped by who I think was the manager, he immediately got me the right fittings within minutes. Leslie's referring me to Secard pools and spas says it all. read more

Greg and his team did an amazing job at installing a new liner and other things for our pool. They had exceptional customer service and are very professional. I would recommend their service to friends and family. read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Pico Rivera, California

Don't know much about pools but was glad Greg was there to assist us. Forever grateful Greg.

If you are looking to buy a pool or any supplies for your pool PLEASE COME TO SECARD! Gus and Ryan were absolutely wonderful! I have been coming here every summer and no matter how many time I go I will never get tired of it. They are so quick to help out and recommend everything you'll need to have an amazing summer in your pool. I recently got a new pool from them and they helped me out with getting a care package for my pool so I have everything I need. I recommend this place to anyone looking for a pool. Their customer service is so amazing I honestly never seen anyone have such great customer service but these two definitely impress me every time. They ever gave us a duck which was very nice of them! Thank you both for your hard work I will definitely keep coming here you both are amazing! The pool was easy to set up and the quality is outstanding! read more

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Had issues with our pool cartridge filter pump and was worried it was going to cost an arm and a leg to fix it and there was absolutely no way we were going to ride out the summer heat without our pool. Thankfully, Greg came to the rescue and was able to get us a replacement cartridge and filter the same day and for a great price too!! Definitely recommend this place for all your pool needs. read more

Thank you Gloria for your quick response to my review and your explanation as to why there was a delay in issuing my check, which was understandable. You said your department mailed the check on January 18th. I'll be expecting check this week. Again thank your prompt attention and for turning this into a favorable experience. read more

Best customer service ever Greg gave us a great deal and was very helpful, Rudi was very through

My wife and I including my sister in law are looking to buy jacuzzi we decided to come to Secard Pool & Spa in Pico Rivera. They were very friendly and helpful to decided the right jacuzzi we wanna to get for our home. read more

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Secard Pools has replied to my review stating that it took them a year to build the pool because the permitting process caused delays. This is simply a lie. Unfortunately, Secard Pools lied to me at the beginning, middle, and end of the project. It took Secard a year to build the pool because they didn't break ground for six months. Then they worked on the pool for a mere 4 hours a day once about every three weeks, on average. I arranged the permit inspections myself because it took Secard too long to do this easy task. Save yourself lots of time and disruption -- find a different pool builder. read more

Greg was helpful, knowledgeable and kind. Did not try to upsell. excellent customer service!

I'd leave a zero if possible rating this has happened with in 3 to 4 years of installation. With adequate care of the pool and little to no insight or help from the company. And yet they get upset about the review given. read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Pico Rivera, California

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I bought my Swimspa from Secard pools and spas in Anaheim. Unfortunately, they've closed that particular site. The help was extremely good but because it was during Covid it took quite a few months for delivery. Other than that I'm very happy with Secard. read more

We ordered our spa in August, but because of closures due to COVID, it wasn't delivered until January. The staff was so awesome about keeping me updated on the progress. Now that we have our spa and once it was up and running I had tons of questions. It was no problem to give them a call and have a discussion about how to use the many features on our new spa. It's very helpful to have the cover opening device. Make sure to ask about it. It's extremely helpful when I'm opening he cover by myself, and I love my little penguin . read more

Secard Pools & Spas - Mr. Penguin keeps the chemicals flowing. - Hot Tub & Pool Near Me - Pico Rivera, California

I absolutely love my new pool and spa. It is gorgeous. What a transformation! My yard went from ugly and disgusting to beautiful and relaxing. I met Greg at the County Fair and liked him immediately. He wasn't a pushy salesman and knew a lot regarding their pools. I wanted one but unfortunately, I had to wait. Two years later, yes two years later I still wanted my pool and called Greg. He had the same number and agreed to meet at the County Fair ( the deals are unbelievable during that time). I left the fair a few hours later a proud owner of a new pool, jacuzzi with a gazebo and bar. The crew broke ground on Oct. 24th 2019 and they were completely finished by Jan. 24th 2020. Chris was my contact person in the office and he was nothing but professional the entire few months. We had a few hiccups but nothing major and the small issues were corrected immediately. Thanks Secard Pools for my beautiful backyard. read more

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This is my first experience in owning a swimming pool and the staff at Secard Pool has made the process a smooth one. From the beginning of conceptualizing the pool plans to the actual construction, I was made aware of every step with tangible timelines. Quality is key to the maintenance of our family pool and I am a loyal customer for my pool supplies. The added bonus is the customer service received at the Pico Rivera site. Greg and his staff knows who you are, quick to trouble shoot with you and you walk away with the guidance you need to fine tune your pool. I strongly recommend this company for anyone seeking to construct a pool or to find products that will maintain the functionality of this investment. As a first time pool owner, I feel comfortable I have a professional team available to support me. read more

Very happy & impressed with the final product looks exactly as promised very professional & good quality work ! My whole family is loving & enjoying the pool the heater hit the spot these colder months so glad Greg sold me on it ! Thank you secard & your whole team!!!! read more

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Great customer service! Greg is always friendly and professional. We put our pool in a few years ago. We go back to Secard for supplies and maintenance questions. read more

It was a pleasant surprise to find this place. I was literally just driving by and was surprised to see a pool and spa business. I popped in to check their prices and found some awesome deals. You can customize anything you want and build the perfect spa. I was eyeing the swim spa but slapped myself back to reality. I ended up buying a floor model left over from the Spa Show at the county fair. It has all the bells and whistles and I got a GREAT PRICE. I can't wait until they deliver.! read more

NO STARS, So BAD this is all I can say about them. Very SHADY BUSINESS tactics. We're sorry we went with their product. Salesman say one thing and Construction Dept says different. Worst experience in our life. STAY AWAY from Pico Rivera branch! read more

I've been trying to get help getting my pool serviced or even help on where to start to get it fixed. When I was purchasing my pool I was getting called back within 5min, now that I need help no one returns my emails or calls. I've been trying to get a hold of Greg for a month. The one time I happened to catch him I told him I would send pictures and needed a call back ASAP he said "well I'm busy so I'll call when I can" it's been 2 weeks. The material is cheap, and nothing is covered. Workmanship is covered 1 year. I've had my pool 3yrs I'm already having liner problems and apparently it's nothing they can help with. The ladder rusts within a month, the vacuum hoses crack often, the stones around the outside are loose. Expensive and doesn't last read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Pico Rivera, California

1st time pool buyers and we were so on the fence till we met Greg Budinko @ Secard pools/spas. Greg provided AMAZING CUSTOMER SERVICE and had SO MUCH PATIENCE with me, who had tons of questions. During this time where Penny's are pitched and anxiety is high, his friendly attitude and helpfulness and TONS of advice about products and what to know and what u need to buy type of information made me wish I had way more money to spend because I want this location as well as others businesses to survive these hard times. I also waited to write this post because he stated, "call us anytime for any questions we'll help you", yesterday I put our new pool up and i called 3x and each time the staff WAS AMAZING as he was the day I bought our pool. Thank you again Greg and staff and we'll see ya when we need more supplies. read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Pico Rivera, California

I waited 35 years to put in a pool, and could not have chosen a better company if I tried. Secard Pools, Pico Rivera, has been amazing from start to finish. From my salesman, Greg, to all the hard-working crews, the process was so smooth. I was always notified beforehand when the crews would arrive, and received a phone call if they were running late, which only happened once. All of the crews were prompt, friendly and respectful. There is always someone to speak to on the phone, who will answer all your questions, which is pretty nice these days. I now have the pool of my dreams, and it was accomplished in three short months. I would highly recommend this very professional company. I understand why they have been in business for 65 years. Thank you so much, Secard Pools, for making my dreams come true. Happy swimming! read more

I'm very happy with their products and customer service. I bought a large above ground pool last year and I was having a very hard time keeping it clean. I swear I must have called him like 3 times to ask questions And I physically went in and the guys showed me how to clean the filter step by step without getting irritated when I asked a million questions. I couldn't be happier with my pool. It was one of the best investments I've ever made. I highly recommend them. read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Pico Rivera, California

We needed to replace our 8'X8' dated Spa so we called our Pool builder Friend for advice he pointed us in the direction of Secards. we walked in picked out what would fit in our existing space, made a deal and walked out in under one hour. 10 for knowledge on their product 10 for Service 10 For Selection available 10 for letting us chose our SPA 10 for helping us load it on to our makeshift transportation read more

I was contacted Wednesday by the construction manager he informed me that the repairs would be done on Friday. Yesterday I received a call from Becca she informed me that the technician would be there today between 8-10. Javier arrived on time at 8 and was very informative and explained everything to my wife. My spa is finally repaired. Secard made a difficult situation better I applaud their efforts to make things right. As any thing else things can be improved and the customer communication is one of those areas that needs work. Secard did make an effort and performed well in the end. read more