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    Downey Pool Supplies & Service

    3.1 (51 reviews)
    Open 8:30 am - 6:00 pm

    Downey Pool Supplies & Service Photos

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    Cesar C.

    My pentair Pool pump broke. I started doing research and came across Downey pool supply, since it was not to far decided to go . I can not be more impressed with the level of customer service, professionalisms and honesty. Saul and his wife gave us the absolute best service. With this current pandemic you do not expect any less. I brought in my pump and Saul checked my motor prior to just offering me a new one just to get a sale. He was honest and knew what he was talking about. He provided us with a great deal and also provided us with 1 year warranty on the motor. While researching, Leslie's pools was a lot higher in price. I would recommend Downey pool. They have great service, great selection and repair service They have made a customer for life. Thank you, Happy customer!!

    Dirt on the floor from the filters. Technician did not clean up the mess.

    Poor service and horrible customer service. Maintenance technician shows up for 5 minutes and leaves. Recently cleaned my filter and left a mess everywhere. Dirt on the floor, did not clean it up and tried washing it down the drain to clog up the drains around the pool. No common sense. Saul tries to justify the poor service instead of trying to make the matter better. Do not use their service.

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    9 months ago

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    2 years ago

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    10 months ago

    Horrible customer service.... their equipment is outdated and they do not have a lot of options. The make there is rude.

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    10 months ago

    Don't come to this place, they don't know anything about pools. They carry cheap equipment .

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    2 years ago

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    6 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    4 years ago

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    7 years ago

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    13 years ago

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    12 years ago

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    11 years ago

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    10 years ago

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    8 years ago

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    5 years ago

    Staff is always friendly, prompt and professional. They have always been helpful and offered reasonable solutions to issues.

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    8 years ago

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    7 years ago

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    9 years ago

    Business owner information

    Photo of Saul C.

    Saul C.

    thank you Denise we appreciate your business.

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    6 years ago

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    14 years ago

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    9 years ago

    Business owner information

    Photo of Saul C.

    Saul C.

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    13 years ago

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    11 years ago

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    13 years ago

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    10 years ago

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    11 years ago

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    8 years ago

    Extremely rude and unprofessional. I'd rather drive further than to visit their store.

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    12 years ago

    These people are great. Prices are competitive, and service is top notch. I drive past 2 Leslie's Pool Sypplies to get here!

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    11 years ago

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    11 years ago

    The staff was very helpfull, they took the time to explain everything. I will be buying all my supplies from here from now on.

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    8 years ago

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    Page 1 of 2

    Ask the Community - Downey Pool Supplies & Service

    I have above pool and now the it is gray looking don't no what to do I try shocked it clear and now it like a dark gray?

    How big is the the pool?

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    Review Highlights - Downey Pool Supplies & Service

    I brought in my pump and Saul checked my motor prior to just offering me a new one just to get a sale.

    Mentioned in 13 reviews

    Read more highlights

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    Leslie's Pool Supplies

    (50 reviews)

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    Something really impressed me about the team at Leslie's Pool Supplies in Downey…read more I accidentally bought 50 lbs of pool chlorine when I actually meant to buy pool conditioner. I called the next day, explained the situation, and asked if it was possible to return it. The employee told me he needed to check with the manager and would call me back. Honestly, I thought they would probably say no and that I would just be stuck with 50 pounds of chlorine that I didn't really need since my pool is a saltwater pool. About 10 minutes later, they called me back and told me that while they couldn't take the product back, they were happy to give me store credit for the full amount for future use--and I could still keep the product. That level of customer service really impressed me. It shows they truly care about their customers and want to build long-term relationships. Great job, Leslie's team in Downey. You've earned a customer for life!

    I called the company for a bid of pool filter and pump. The technician Alexander from Leslie's in…read morePico Rivera came was very polite and gave us a bid of approximately 3k. He said he would call us in a couple of weeks. It's now one month later we haven't heard a word. I called customer service and still no return call 3 days later. I emailed customer service not even a response that they have received it and are investigating. Well, after reading their reviews why are they still in business I'll never know.

    Custom Spas Direct - 14' swim spa

    Custom Spas Direct

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    We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

    During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

    Downey Pool Supplies & Service - hottubandpool - Updated May 2026

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