Something really impressed me about the team at Leslie's Pool Supplies in Downey. I accidentally bought 50 lbs of pool chlorine when I actually meant to buy pool conditioner. I called the next day, explained the situation, and asked if it was possible to return it. The employee told me he needed to check with the manager and would call me back. Honestly, I thought they would probably say no and that I would just be stuck with 50 pounds of chlorine that I didn't really need since my pool is a saltwater pool. About 10 minutes later, they called me back and told me that while they couldn't take the product back, they were happy to give me store credit for the full amount for future use--and I could still keep the product. That level of customer service really impressed me. It shows they truly care about their customers and want to build long-term relationships. Great job, Leslie's team in Downey. You've earned a customer for life! read more

I called the company for a bid of pool filter and pump. The technician Alexander from Leslie's in Pico Rivera came was very polite and gave us a bid of approximately 3k. He said he would call us in a couple of weeks. It's now one month later we haven't heard a word. I called customer service and still no return call 3 days later. I emailed customer service not even a response that they have received it and are investigating. Well, after reading their reviews why are they still in business I'll never know. read more

Went in to test my pool water. They provide free pool testing. Eddie recommended some products to get my pool looking good before Memorial Day weekend. read more

I went into this store on a Saturday around 11 am and it was very packed. I was waiting in line for about 20 minutes and wasn't acknowledged by the employee. It seemed he was the only one and was more concentrated on the water testing area. I finally got my answers from just chatting with a few individuals online. They should have more people working at peak times and if anything the employees should acknowledge or greet customers especially ones that have been waiting patiently for awhile. I probably won't be going back there, at least to this location, unless it's absolutely necessary. read more

I called to check if they had chlorine tablets. Phone range for about 1-2 min. Finally picked up and before I got a word in, the dude said "please hold" and just left me there. Waited 20 min and just gave up. I called back and got an immediate pick up and response. Something isn't right. Customer service is doo doo read more

I have never had such a AMAZING experience with customer service as I had with (Sharon) she is the assistant manager at Leslie's Pool store in Whittier Ca OMG, her knowledge on every topic we covered is outstanding she should be promoted to store manager as soon as possible she had a the qualities of a Manager or supervisor, she was polite, sophisticated, knowledgeable, bubbly, happy, and she really seemed to care about my concerns. She answered all my questions truthfully and made me feel like I really was getting the best material & not once did she disregarded any of my questions. I have entered other Leslie pool stores and the service was detrimental!!!! Thanks to Sharon I will be definitely coming back!!!!! Thank you!! read more

I had a pleasant experience with this location in Pico Rivera. I recently purchased an above ground pool from Costco. 6000 gallon pool. The young gentleman helping me out was very knowledgeable and helpful. He helped choose the sand for my filter and chemicals to get me started. He even helped carry my supplies to the car. I'll be coming back here soon. read more

Excellent customer service. Richard helped me with exactly what I needed. Good supplies for my pool

I've been coming to this store recently due to my new pool and every experience has been great! The representative that helped me today was Armando whom was very helpful and kind! read more

Best customer service.. Briza M really helped me clear my pool. She is always helpful. Love this store.

Used to have great customer service. Now is really bad. When I asked for any specials or deals the guy at the counter was dry and not willing to help. He seem upset we were there 20 min before closing, even looked at his wrist for the time (though he forgot his watch at home). On top of that when his female coworker attempted to help (seemed ashamed at his attitude) he corrected her in a rude manner. To make things worst he was wearing his mask with his nose out! Come on people! You want business? Treat Customers like you care about their health and their bottom line. read more

I called for an appointment and they scheduled me for a Saturday between 12 PM and 5 PM. I made arrangements to stay and wait until for the technician to arrive. At 4:45, I called to check in with them and the lady on the phone told me that she contacted the scheduled technician and that he would call me, but that call never came. The lack of professionalism from this business it staggering. I'm never doing business with them again. Do yourself a favor, and take your business to a smaller shop that appreciates their customers and keeps their commitments. read more

I just left the store outraged. Allan the assistant manager clearly has issues and is incompetent to handle customers. I was in a rush and explained to him I had been waiting 45min. And I had an emergency at home. " Well maam so does everybody else." Really?? Needless to say I was offended by his remark and things got a lot worse from there. May I add that he referred several clients to go on the internet to buy large price ticket items cheaper than Leslies. Wow. Not even loyal to his company. Just serving his "Asst. Manager" agenda in his very small world. I wouldn't send anybody to this store. It is no wonder their reviews are so poor. I had not been here in a year and won't be going back. The Cerritos store has better service. Worth the drive Complete blithering i#%*t. read more

First time ever walking into a Leslie's, for years I grew up knowing about it but I had no reason to walk into one. Ambrose, helped me today. He is very polite and knowledgeable, he answered all questions and was very friendly. I had a wonderful experience for my first time. read more

If I can give them negative star rating I would!!!! I can't believe I paid $13.99 + tax on (one) A intex filter cartridge. Since I needed one in a hurry and Leslie's was the closest store I walked in and expected to pay $5-$7 for the cartridge but when they said $13.99+tax I felt like I was being held up! I found a 6 pack of intex A filter cartridge on Amazon.com for $22.00!!!!!!!! Shame on you Leslie's Pool Supply!!!!! read more

The store Manager, Alan is very knowledgeable and goes above and beyond to assist customers. We have been going to him since last year and we drive just a little further out because of his exceptional customer service read more

We have been going to Leslie pool Supply for many years 25+ years. They have a good variety of products, & chlorine etc. Great knowledge on their products!! read more

My partner and I recently moved and are new to owning a pool, and we happened to find this store using Yelp. We were discouraged by the previous reviews but took a chance anyway since the company name/chain is pretty well known. To our surprise, we were helped readily and had all of our many questions answered. Wally was very helpful and honest, and we didn't feel like he was pressuring us to buy unnecessary items or supplies. On top of that, we mentioned that part of the reason why we ended up here was not only because of vicinity to where we now live, but because we were quite disappointed with the pool guy and also the leak guy who came out earlier that day, so we were going to do some DIY repairs on the pool. Wally suggested a pool guy who was reliable, friendly, and knowledgeable (which our previous guy wasn't) and had great reviews from many of his customers. Wally made a quick call, and we were able to schedule a visit and quote that same afternoon. And the new pool guy is fantastic! We hired him on the spot and look forward to having him take care of our pool for years to come! Very happy all around with the service, advice, and references we received! read more

Great place , the people here really know their stuff, very knowledgeable. Also, (Noted to some reviewers after reading some) they dont have a big staff, but also understand each customer takes up time with so many questions. I work in a similar environment but different industry. They have a lot of " no traffic " time on certain days, so they don't need a big staff. overall great service! read more

Friendly and knowledgeable personnel. I was able to get my questions answered and buy the right stuff. Thank you!

This is our go to spot for our pool care. They do a thorough check on your water and help you with getting all levels right. Alan the store manager is very nice and knowledgeable. He is honest with you on what products you do and do not need. Great customer service! read more

Excellent customer service. I just purchase a home with a pool. New to the pool world, I came to Leslie's pool and the personal has always been really helpful, they explain everything, they test your water for free, you get rewards, they always read more

Today I had the worst experience with two employees from Leslie's in pico Rivera .To top it off they are a manager and an assistant manager ,Brian and Udell , I have shopped at Leslie's since we built our pool which was over 15 years ago . There service have been declining through time , but today was the final straw I will not shop there again . I recommend other customers to shop around . The city of Downey has a family owned business called Downey pool service they don't open on Sundays but I will shop on Saturday read more

Horrible customer service . Never coming back to this one. Ladies didn't want to work. Instead of showing me physically where things were at , they pointed at a distance, not once but twice and I was the only one in the store . Owner needs too check these girls read more

The employees at leslies have very good customer service. They are all very nice and professional

Wally and his staff are the friendliest, most knowledgable and also give there customers the attention they deserve!!!! Just tell them you concerns and/or issues that your pool or spa is having and they will solve it, just like that!!! I will be visiting them any time I have a problem with equipment or pool chemicals!!! Thank you!!!!!!! read more

Leslie's Pool Supply in Pico Rivera, was so helpful with my pool pump which was leaking. I pulled the rubber seals off and show them to Sharon she suggested it probably the shaft seal, but I didn't want to get that far into the pump. After 2 tries with new rubber seals it's still leaked. So I so I knew now the Sharon was right it was the shaft seal! When she look in the inventory for the shaft seal there was none and the closest one was and Ontario. So she checked the back avare inventory and found the shaft seal. She went through a lot of trouble trying to help me out. And Sharon was great she really helped me out!! Thanks a lot Sharon. read more

Stilln in Business. Hard working staff friendly and knowledge able! Craig Candelaria. Says so.

Very great customer service! Sharon was very helpful as well as Cameron. They gave me the correct information to clear my pool up. I am very satisfied with the service they gave me. Whenever I walk in they are quick to say hi and check my water samples. I would like to say thanks to them and the Leslie's pool supply family read more

Today was the third time in about a year that i walked out without buying anything. The problem is that they have two to three employees working and everybody is tied up looking up parts or chit chatting over non related business. After waiting for about fifteen minutes to pay for the expensive chemicals I needed, I cut my losses and went to another pool supply about ten minutes away. There, I was in and out within 5 minutes. Unfortunately for me, Leslie's is two minutes from home but it's much faster to travel 4 more miles just to save time. I'm done with this place!!! read more

Horrible customer service, I will not be coming back to shop here. I do not recommend this location.

Alan is the best employee at This location. He had been helping with my pool and spa for 7 + years!! Best customer service !!!

Dustin is extremely helpful and knowledgeable. He makes our shopping experience pleasant! Thank you Leslies pool supplies for hiring such professional and great people person! read more

No a bad thing to say about this place. Perhaps because i know what I need an I am not holding up the Line asking questions. The guys that help me out was great, he was knowledgeable, asking me questions about the pump an what I'm using gasket lube for. Little did he know I been working my house pool pump since I was the age of ten. So I think I know what I'm doing. Other customers were in the store so lost asking advice on how to maintain their pool, they must have just gotten one, in my head, I was like it's not that hard, just take patient to getting to know how your pump sucks and practice to build you guns stroke technique. An knowing how all your equipment works. Great spot if your know how to operate an maintain your pool, open till 7 pm read more

Every week my bf and I come here & every week we leave satisfied and well informed. Wally is very knowledgeable & spends as much time with you making sure you leave with all the information you need & gives you different options. I'm sure you could probably find items cheaper elsewhere but for first time pool owners like ourselves coming here helped us a lot, we learn something new every week & you get your water tested for free which is great. read more

First time homeowner with a pool and I know nothing about pool maintenance. Came in today with a bottle of water to get tested and Frank was very good. He was thorough with everything. He explained what I needed to do and was very helpful. read more

Worst customer service i have ever encountered at a Leslie's store. Don't try going in a half hour before they close because the closer (lisa) will give you attitude and make you feel rushed because she's almost closing. She will also throw in how she needs to close and go home to see her son. And as a mother i completely understand the feeling, but it's not something you tell a customer or make them feel they are a bother to you. I will not be going back to purchase anything at this store. read more

A bit slow when multiple customers here, usually 2 staff on hand..... But expected.....

This is my first time here, and I loved it. The store is well organized, the staff is very knowledgeable, and the prices are very fair.

Amazing service by Jose Maltes in maintence of my pool. A plus young man been a client for over one year .