We've been Secard customers since 2020 when they designed and built our pool. Greg led the project…read morewith professionalism, good communication and customer service, especially during the uncertainty of the pandemic. Despite all the challenges happening at the time, the project was completed in time for a perfect Father's Day celebration. But like any major project, we ran into a few issues over the years. Secard stood behind their work and addressed our concerns. It was clear that Secard's experience and expertise set them apart from other vinyl pool companies claiming to be pros. Because of that experience and the trust Greg earned, we've decided to use Secard again for a second round of services. It's easy to recommend a company that not only does quality work but also continues to support its customers long after the original project is complete.

Good value, service, and a quality product. Thank you Greg at Secard, Pico Rivera. The install…read morewas easy, timely, and everything they promised.

After being advised to use a product for my pool, my pool is damaged, instead of saying sorry or at…read moreleast refunding the purchase, the owner Sal verbally assaulted me. Then a woman employee or wife? followed me out of the store and sexually (verbally) abused me as well. They upsell and Dont listen, hence mistakes and damage is done.

Don't use these guys. Two weeks after they took over my pool turned green in spots…read more The owner Sal called me and after me trying to figure out why they could not maintain my pool clean, Sal the owner said "you know what clean your own fu*king pool" and hung up. No big deal... he is the owner of a failing business but he won't get my money going forward. No way for a community business to treat their local customers.

10 out of 10, super stoked on my new cover. Mark even put me in touch with a great company that…read morecompletely brought my jacuzzi back to life. Thanks again Mark

I enjoyed working with Mark to get a new, affordable cover that looks great on my spa. He was able…read moreto give me advice on the color, as darker covers tend to age more quickly. It took about a month, which was fast compared to other companies I had researched.

It's been a YEAR since we got our Vita Spa from Custom Spas Direct. We did a LOT of shopping…read morearound last year and were SO happy when we met Jim Galpin. He was so helpful, friendly and professional, we knew we had found the right place. He showed us all the spas that fit our needs/wants and we picked the Vita Envie with Jim's help. He has been very responsive whenever we have questions or at one point we thought we had an issue but he helped us trouble shoot it and it turned out to be user error.. LOL We highly recommend Jim and Custom Spas Direct for all your spa/jacuzzi needs. Thanks again Jim! :) OH... and he offers incredible financing deals!

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

Mike is a gentleman. Took the time out of his busy day to swing by and give an overview of my pool…read morehealth with some tests and recommendations. There was no money exchanged because he refused to take any for his time. I'll be using Mike in the future.

From the initial estimate to project completion, Mike and his team provided exceptional service. He…read moretook the time to explain the project, which was a complete transformation of an old pool, in patient detail. Even after the project was completed, Mike was responsive to my questions, as I was new to pool ownership and maintenance. I give them my highest recommendation, and will be using them for future projects.

Working with Sunsplash Pool Builders was one of the best decisions we made for our home. From the…read morevery beginning, they were clear, communicative, and professional. The entire construction process went so smoothly--it honestly couldn't have gone better. The only hiccup came from delays with the city's building department where they needed extra steel reinforcement, but Sunsplash handled everything with patience and kept us updated the whole time. Their quote came in a bit higher than some others we received, but looking back, I'm so glad we chose them. The peace of mind, the quality of the work, and the total lack of issues made it well worth it. You really get what you pay for. We love our new pool, and I wouldn't hesitate to recommend Sunsplash to anyone looking to build or remodel. They truly care about the work they do and it shows.

From the owner: ✔️ New Pool Construction ✔️ Pool Remodels & Restorations…read more✔️ Waterfalls, Spas, Baja Shelves, LED Lighting & More ✔️ Licensed, Bonded & Insured ✔️ Family-Owned & Operated From the first sketch to the final tile, we’re with you every step of the way. Contact us today for a free consultation and let’s build your dream pool!

Jack was recommended by another pool maintenance person who doesn't do above ground pools. He was…read moreable to diagnose and repair my problem in less than an hour. It's hard to believe it, but the problem was a bad fuse, that just happened to go out when I replaced my water. Very happy with the service and communication. Definitely one of the best service experiences I've ever had.

Prompt. Professional. Honest. On time. Good communication. All great things you want from any…read moreprofessional coming to your home. I had 2 other pool guys tell me I needed a new pump and I was resigned to the fact hut Jack came and saw the breaker was tripped and fixed it. He probably could have sold me a new pump but he did the right thing and honestly customer for life. Thanks!

Wow! I am having my pool remodeled in Rancho Cucamonga, and this company is unbelievable. I had my…read moreentire house remodeled within the last year, have had many contractors, plumbers, electricians, general contractors, and no company matches this pool contractor. They are extremely professional, tell you the day before when they're coming, tell you step by step their daily plans, all the team is immaculate with cleaning up after themselves, and have everything done within one day and go step-by-step. They communicate with everything that they are planning to do, and they do exceptional work. They go above and beyond to make sure you are beyond happy! Everyone is extremely professional,communicate clearly, prompt in their timing, and I've had not one problem. Highly recommended, beautiful work, you will not be disappointed, I would not go anywhere else! Beyond five star review!

not sure how they received all 5 star reviews with the experience i had. christian managed my…read moreproject (building a pool and hardscaping my backyard). this 3 month project ended up taking 7 months. christian was barely ever on-site to oversee his workers. things were rarely done correctly the first time around and a large amount of mistakes were eventually fixed once i pointed them out. 1) the original dig for the pool was not done in the correct area of the backyard and not according to plans 2) tile was placed in incorrect directions around spa which had to be removed and redone 3) trash was left for months on end in my front yard 4) $25K retaining wall originally built to 40 ft instead of 50 ft as it was clearly written in the plans 5) the slope behind my retaining wall was not to code 6) nail heads poking thru and showing thru artificial turf 7) they had to break down a wall to get their cat into the backyard and it took almost the length of the entire project for them to obtain the correct stone vaneer to rebuild the wall to its original state 8) the pool startup included was horrible - the pool should have been brushed daily and chemicals tested frequently and none of this was done by his pool startup guy, Angel 9) water was not flowing smoothly from one of the sheer decents so his workers came out and instead of fixing it, made tons of scratches over the tile. The workers were just very sloppy and did not seem to take pride in any of the work being done. And lastly, the fireplace key to turn on/off the fireplace fell off shortly after the project ended. i contacted christian about this in april and though he kept saying he would send someone out to fix it, it is now june and he does not return phone calls or texts. Though I am happy for the most part with the finished product, it should not have been this much of a headache with these many mistakes for a project that cost over $175,000.