In our search for help for our sick fireplace insert, we were referred to Fireplace Techs. We were…read moreable to get an appointment quickly. Angel came out this morning and did a thorough cleaning and repair. He was on time, pleasant, obviously competent and very professional. Our experience with this company has been positive from the first phone call. Their office staff was great. We got a confirmation call the day before. Their communication was excellent. I can certainly recommend them.

We had Fireplace Techs clean two gas inserts for us. One of the inserts needed a new pilot light…read moresolenoid replaced. Angel completed the repair and cleaning of both units. He was meticulous with his work & both look brand new and are running great for this winter. I would definitely recommend.

I highly recommend Creative Energy. Cole helped me restart my fireplace insert over the phone…read more Problem solved in 5 minutes!

We have had our Creative Energy, hot tub for 22 years. In that time, today was only the second time…read morewe have had to have it serviced! The service technicians that came out were excellent at communicating what the problem was what the options were and how much it was going to cost. They were polite, informative, timely, efficient, and genuinely great at what they do! Thanks, creative energy! 22 years later, we are still happy to be doing business with you!

I have only the best things to say about this local company. I purchased my beautiful insert from…read moreH&H and it is wonderful. What is even more wonderful is their customer service. These people care, and their support with issues with your insert is unmatchable. I had a light issue with my insert, and although it took a few tries to fix it, Kevin, with his support of Steve the owner were finally successful in fixing the problem. Scott (and Shannon) in the office are extremely personable and are there to assist you with your needs. It is rare to find a company that stands behind their product, but Hearth and Home will be there for you when you need them. I am grateful for their service and commitment! It's very rare nowadays. Susan G.

Another big shout out for Hearth & Home and this time....their customer service. From a great…read moreinstructional phone call to take us step by step to replace the batteries in our unit, to a home check and reset of the logs.... everyone we've encountered there has been beyond nice, super helpful, knowledgeable and such a pleasure to work with.

I'll start with the good. Jerry my technician that arrived was great. He was friendly, knew what he…read morewas he was doing, diagnosed and fixed the problem quickly. The frustrating part was that the company charges a $200 travel fee from San Rafael or SF to Mill Valley. They however also group all their customers by area, so it wasn't like they were coming from SR or SF, they were coming from another repair in MV. It just felt like price gouging. I did know that information up front, but it rubbed me the wrong way. I probably should have shopped around, but this was the company that originally installed it and we had a good experience back then (that was 15 years ago.) It took almost a month to get the appointment

ery disappointing experience…read more We purchased a Blaze fireplace, and their team came to our renovation four times and repeatedly gave us incorrect installation and clearance guidance,even after we questioned it. That guidance resulted in brand-new wood flooring above the fireplace becoming dangerously hot and warping, requiring us to pay for a complete reinstallation of the fireplace. The owner acknowledged that we had been given incorrect installation guidance, but refused to acknowledge that it came from his team, despite our emails documenting exactly what we were told. We were then charged for the cleaning and replacement screen associated with the reinstallation. Mistakes happen, but we expected a manufacturer to stand behind its customer when its own team provided incorrect guidance. Instead, there was zero accountability and never a gesture of goodwill. I will not be purchasing from Blaze again.

Super professional and knowledgeable. Was able to complete my inspection and cleaning quickly!read more

I researched a bunch of chimney sweeps. Turns out many were related. They all up into one agent…read moresetting appointments, some sort of corporate or franchise thing? Need to be careful about this. I picked Darren because he's local. Previous owners somehow screwed up the functionality of my fireplace. They tore some things out so when I do have a fire, usually duraflame, some of the smoke leaks out into the room. Darren diagnosed the problem and did a custom fix, installed a smoke guard, chain screen protector; did a great job, doesn't leak anymore. Great service, good price; also an honest chimney sweep, he looked at the chimney said it doesn't need cleaning. Highly recommend.

My fireplace remote died and I spent easily four months pursuing the East Bay folks who sold me the…read morefireplace, trying to get a replacement. (It was weirdly hard to find the remote online.) Finally I called London Fireplace Shoppe. They called me right back, verified some particulars, found two remotes, and a few days later I could use my fireplace again. I'm still waiting for the other place to respond. Six. Months. Later. London Fireplace Shoppe were super-nice, as well. Hugo said he gets in around 6:00 a.m. and I could come as early as that and that his colleague typically stays until 6:00 p.m. Thank you!

I have been wanting to convert my circa 1920's fireplace from wood-burning to a gas log for years…read moreand London Fireplace Shoppe made it happen so easily and quickly. Brian provided great info on products and options to suit my needs. He provided plumbing specs so that I could get a gas line installed properly and 2 days later, voila! I am enjoying my morning coffee in front of an easy to start and turn off blazing fire that is keeping my living room so warm and cozy! Thank you!

Fantastic customer service and excellent work. Purchased our…read moregas fireplace from Okell's about 15 years ago. Normal wear and tear and having some difficulty getting it started. Initially sent an email inquiry, and Trevor immediately responded. We had a service appointment scheduled quickly. Trevor offered multiple times and dates, and always responded quickly. Day of service, Michael arrived promptly. He is professional and efficient. Turns out our valve had broken, which required a special part. Juan in the warehouse was able to find the exact valve, and we got it installed quickly, and now everything is working great. I really appreciate the professionalism and hard work of this team. Highly recommend!

5 stars for the gorgeous Mendota fireplace and ease of installation back in 2020! It's still…read morebeautiful, which is good, since it cost close to $9,000. The installation was smooth, and aside from a burnt out lightbulb above the flame area, it has worked wonders to heat the house for 4 winters! Fewer stars for the wait-time and attitude when the fireplace stops working. I'm writing this to update my earlier, frustrated review based on having to wait for 8 weeks to get our beautiful Mendota fireplace fixed. In short, the gorgeous fireplace worked great at heating the house for the first 4 years! When it stopped turning on this past October, I was stunned to learn that we would have to wait almost 8 weeks until Dec. 18 for an appointment with OKells to repair it. This made for a cold Thanksgiving since we use the fireplace as the main heat and don't have a furnace. It would have been really helpful if the folks at OKells could either have 1. helped us out to get if fixed sooner, given that it's the only heat source... or if it was impossible to squeeze us in sooner, 2. It would have been awesome if they had recommended one of the independent repair companies immediately, so I knew this was an option. I finally got a referral after desperately calling around for help, from Blaze Fireplace of all places, who went out of their way to give me the names and numbers of several independent companies that fix these things! So, now it's working again after having a valve replaced. (Some of my frustration comes from the fact that I personally always try to go above and beyond for people in need. I'm a teacher, and I always try to go the extra mile for my students and colleagues. I really believe in taking care of members of my community, and I wish this business had the same work ethic and a little bit of kindness, in trying to help out someone who really needs their heater to work, instead of giving me a lecture on why they can't do it any sooner.)

TL;DR Do yourself a big favor and have Mr Chimney handle your Chimney repair and maintenance needs…read more I cannot give enough praise for the service I received from Martin and his crew. The back story is that I had been looking for help with repairing my chimney (new cap and cover) and found a couple of service providers in San Francisco where I live. It appeared that they were highly rated and so I had them come out and give me a quote. They did but the quotes were under names that were different from the name on the websites which raised concerns (do your homework and check out the business address on the website and check for license number before having them come out). I asked for contractor license numbers and they either didn't have or it was under a different name which raised more concerns. I began to look elsewhere and found someone who was a licensed contractor but they refused to come over and look at it before giving me a quote and were not going to be able to do the work for another couple of weeks. Finally I found Mister Chimney (licensed and bonded in California #1160652) and was able to schedule an inspection right away. Martin (the owner) came over and inspected it himself. I showed him where the other chimney service providers had accessed the roof but he insisted on another access point so as to avoid damaging the rain gutters despite the fact that it was a much higher and more difficult access point (the other chimney service providers didn't even consider and sure enough had done some damage to the rain gutters). Martin was able to inspect and give me a quote on the spot and scheduled the work to be done that week. The guys who came over and did the work did a great job and the cost matched the quote which was very fair and below the cost the other chimney service providers quoted. I only wish I would have found Mister Chimney sooner.

Martin came in promptly to do a free inspection of our broken damper. The visit was super quick and…read morewhen I realized I forgot to ask about how long it might take to fix, it was an easy call to make. The technician team came out on time to install a new chimney cap and damper. When they got up on the roof, they realized that our chase cover had a huge hole in it. Instead of installing the chimney cap and damper, they recommended getting it replaced first so that everything could be done together. The office was also responsive and easy to coordinate with. We're overall very happy with the honest service and everything works great!

After visiting four Bay Area stores Im sure Blaze is the best place to shop for a fireplace. they…read morehave wide variety of electric and gas fireplaces on display and in stock. John knows absolutely everything about fireplaces and explained and described exactly what I needed to know. They consult, sell and install. I got my Gas linear Heat&Glo fireplace and happy with it!

My wife and I went into the San Rafael location. The salesperson was eating his lunch and answered…read morea few questions, and gave us a brochure. A few days later, my wife called and spoke with this same person, indicating we would like a few quotes on a couple of fireplaces we found in the brochure. He took her info and indicated he would call back and or email. We took our business elsewhere. very disappointing service

The workmen showed up early (after calling ahead) and quickly removed a large lint buildup from our…read morelong. sinuous dryer vent. They were professional and friendly. They requested cash or Zelle payment to Profix Services LLC. The Zelle system displayed that name when I entered the phone number.

If you've ever wondered what's lurking inside your air ducts, do yourself a favor and call Duct…read morePros. We recently hired them for a standard starter package of air duct cleaning. Frank and Mark showed up right on time. Not only were they clean, courteous, and incredibly efficient, but they also ended up saving us from a potential household disaster. While working, they discovered our dryer vent was heavily clogged and not releasing lint properly, turning what we thought was just a routine cleaning into saving us from a genuine fire hazard. Without missing a beat, Frank and Mark walked us through the issue, installed new piping, and cleared out every last trace of built-up lint in addition to meticulously cleaning out all the air and bathroom vents throughout the entire house. They were professional, knowledgeable, and downright awesome to work with. It's rare to find technicians who are exceptionally thorough and honest. Thank you Duct Pros, especially to Frank and Mark!