Few weeks ago the screen and the glass back of my note 9 cracked and since I keep my phones for a while I decided the fix it. I found and called screenworks. Since they didn't have the parts in stocks I gave them a deposit and they ordered the parts. Once parts arrived they called me and went there and dropped off my phone. The whole thing took just under an hour and the job was done professionally. The price quoted was more than average, but they did a great job which I highly recommend. If you're an apple user, they usually have everything in stocks, but if you're like me and use android phones, then you're gonna need to wait few days for them to get the parts. All in all I definitely recommend this place. They also have a good selection of cellphone cases and accessories. They also buy and sell phones, tablets, etc. read more

Great service price quoted is plus tax. That was the only surprise but we got our iPad lcd screen replaced and it looks good. Fast same day service. So far so good read more

Great customer service and friendly staff. My Lenovo laptop hinges were broken which made new laptop almost unusable. These guys looked at it and repaired it with OEM part and it works great again. read more

My mother's Iphone 6Splus had a shattered screen. I called and the price quoted was reasonable. I went to the store and they were prompt and efficient. Thanks! I will not hesitate to use them in the future! read more

Fast, friendly, and reliable quality - remember when that was common place? Neither do I, but these guys have got it! I've had them replace a battery in an i-Phone 7 and a broken screen on an iPhone 6s. Both were done fast, inexpensively, and to perfection. Keeping these old reliable devices running beats paying for costly upgrades. Thanks guys! read more

I've worked with Austin twice already and have been thoroughly satisfied each time. The first time was to see about replacing the camera glass on my Samsung Galaxy s10. He made sure all the glass shards were gone, then taped over the camera lens to protect it while we waited for the replacement glass. He also cleared out the charging port, as about 1/2 inch of pocket lint had gotten in it. The second time, my daughter's Samsung s8 wasn't charging. He tested both cords: Good. Then he checked the charger, and that was defective. Since he didn't have a replacement on hand, I wanted to give him a great Yelp review in repayment. read more

$90 to fix the Home button on my Apple mini iPad 4th generation. Best price and customer service!

Over the past 10 plus years of owning Apple devices, I have been to a few screen repair shops for broken screens. The quality of work here is by far the best. I noticed that at other repair places, the iPhone or iPad did not work exactly as it did with an original manufacture screen. Either the touch response was slow or off or in one case, I would lost the functionality of the home button. Yesterday, I took my wife's severely cracked iPhone8+ and they had it fixed in under 30 minutes. Her phone is working like it did when it was brand new! Keyboard and touch response is on point. I highly recommend ScreenWorks. No one hopes for a broken device but if I do, I plan on coming here going forward. read more

My daughter broke her laptop and it was coming apart with wires popping out. Took it to Screenworks and they fixed it no problem in a day for a reasonable price. Will definitely come back again. read more

Took in an iPhone 6 and 6+ today for a battery replacement. Quick and easy service. Reasonably priced. I would go again for my device needs. read more

Very glad I found these guys. Excellent knowledge. Excellent service. I have been in a few times for different reasons and they were always able help or solve my issues. They are my go to for smart phone or computer related trouble. read more

Austin and Jimmy are great to deal with. Professional and courteous. Brought in my iPhone for back glass replacement. The quality of work and timeline was very good. Delivered as promised. Highly recommend. read more

Took my desk top in for an upgrade, Austin exemplified excellent customer service and did a great job in getting the job done.

Great experience getting my water-damaged phone repaired. Found them to be very knowledgeable, transparent and professional - was also provided additional information on how to handle similar situations in future, if the need arose. Courteous, reasonably priced and also got it repaired the same day - highly recommended! read more

I can confirm that the 5 Star reviews given are spot on! I worked with Jimmy to get 2 Iphone batteries and 1 cracked screen replaced. Everything done in less than an hour. I highly recommend ScreenWorks for all cell phone repairs. Customer service was great...thank you Jimmy! read more

Very helpful and played by all the new safety rules. I was able to get my phone repaired quickly and a decent price. Thanks

I recommend this place to anyone who needs to have smart phones or tablets screen repair. The serviceman (unfortunately I don't know his name) is professional and friendly. The screen changed first time was defective. I called and he said don't worry it is under warranty. He made replacement and it works fine! Thanks! read more

Once again, the guys at ScreenWorks did an amazing job! They were friendly, helpful and quick. ScreenWorks is the only place I will go to.

Awesome experience to fix my daughters iPhone 8 screen

Replaced iPhone 8 Plus broken screen with OEM screen [I was told only OEM will preserve brightness and colors]. Looks new, no defects or any issues so far. read more

Needed a broken screen replacement during Covid 19 SIP as phone was unusable and decided to try ScreenWorks out. Dropped off phone and was a no-contact full social-distancing process including sanitizing phone before returning - touchless, of course. Appreciated all the effort. Lower price than I expected and a flawless job. Thanks much guys! read more

This review is long overdue! The guys at ScreenWorks were absolutely fantastic, professional and fixed my iPhone 6s in less than 20 mins. My phone stopped charging and I assumed it was a battery issue and wanted to get it checked out. Turns out it was just an issue with the charging dock and the guys refused to charge me for their service and time as it was a minor issue. Very pleased with their service, and I would highly recommend them to anyone experiencing issues with their phones/tablets. read more

My daughter's Iphone6 had screen issue. Half of the screen didn't work. Input touch was not recognized and there were vertical lines. I brought it to this place after checking the reviews. They fixed it in 20 minutes. The service attitudes were nice and the cost was reasonable. I am very happy with this deal. Definitely I will come back to this place if I have similar issue in the future. read more

These guys are amazing. Excellent diagnosis and fast repair. My Nexus 6p was loosing charge like crazy and screenworks replaced the battery and gave a 45 warranty on the replacement. The replaced battery is as good as the original and the work is professional. I would highly recommend screenworks for any kind of cell phone repair.. read more

Great location in downtown Pleasanton. The did a great job fixing my old iPhone 6s to have a like new battery. I walked to downtown pleasanton shops and they were done in like 20 min. Great spot! I will be back for any and all iPhone fixing needs read more

This review is long overdue; every time we come in here (which is unfortunately, quite often), either Austin or the Asian young man (sorry forgot your name!!) takes fantastic care of us. They are friendly, professional, quick, and honest, and do great work. We don't live close by but will always come to ScreenWorks first when in need of any type of repair because of the consistent quality of their service. The guys they've got working here are top notch and we're so glad to have found them! Keep up the good work! read more

5 star appliance the way. Definitely the trusted source for my screen replacement needs. Trying to find the right person to repair my ipad screen was a bit challenging but I made the right choice. Thank you read more

they fixed my phone wayyy faster than expected, its been working for the past year and we're going there again today!!

Great experience! I had an iPhone screen replaced and was done in under 25 minutes. Cost was slightly higher then the South Bay but on par with the Tri-Valley. Highly recommended. read more

We came in with our iPad 2 not charging. We thought there was a problem with the charging port. Left the iPad to get it fixed and diagnosed with Chuck. Got a call from Austin the next day saying nothing wrong with the iPad. Only needed a new charging cable. iPad works fine, free of charge...cool. Thanks for the honesty! I could've paid the full price of the repair not knowing there wasn't anything wrong with it. Highly recommended! read more

Had a cracked screen on my old iPhone 6. Went to this store because it was recommended by a friend. Didn't want to wait hours in line at Apple store, nor wanted to wait days or even weeks for an appointment at the stupid Genius Bar and then wait another few hours like a zombie for a new screen. Went into this store hoping they could still fix my fully cracked glass since it was an old model, and they said they could fix it and was going to be around 25 minutes. I came back 20 minutes later and it was all perfectly fixed, new glass and working great. Great and quality service. read more

I had an old iPhone that the battery ballooned up in, 3-4 times its regular size. Every place I went they couldn't help. My wife had pictures on the phone that she wanted to get off. They were able to replace the battery with an old one that I had on another phone. Got a call within 2 hours that they had the phone up and are able to get the pictures off. Thanks so much. Will recommend any and everybody to these guys read more

iPad glass was broken. They fixed within a day with the quoted price that they gave me. Parking is scarce but overall a positive experience. read more

I bought my son an obscure model tablet for Christmas, and he promptly broke the screen. It wasn't an easy fix; it required replacement of the screen and digitizier unit as well. Screenworks needed to obtain the right parts from the ODM direct from China and had it fixed as quickly and accurately as possible. I recommend: got the job done right; they were also very professional and courteous. read more

So I went back and they replaced my screen with the incorrectly oriented polarization and the light leakage on the sides. The explanation was that for older refurbished original apple screens they put on new polarization when the old polarization film was damaged in removal of the screen. And the new polarization film that they put on was oriented up and down and not at an angle. When I asked if people complained about that he said no because not everyone uses polarized sunglasses. There was no explanation of the light leakage. I brought my phone home and it seems that the second "new" screen is working ok. The guy I spoke to was apologetic and helpful. H/w I only upped it to 2 stars because of my irritation at having to go back twice and possible shady upsale to the OEM screen that didn't have proper polarization and forcing me to have to notice it for them to fix it. read more

After what seems to be the worst week ever with terrible luck, I shattered my phone which I had just replaced this week. After going to this kiosks unwilling to pay their astronomical quotes and one being closed when they said they'd be open I went to screen works. I was greeted with professionalism and smiles immediately upon arrival. I was out of there in 40 minutes with a new screen, discounted tempered glass applied & case. Thank you screen works, I never write reviews but from someone who works in customer service you excelled more then any business I've been into. Special shout out to Austin! read more

The tragedy happened. My kids cracked the family's tablet. So I looked at Yelp and was looking for a screen repair place. I saw the good review for this place and called them up. I talked to Jimmy and he gave a quick estimate over the phone after I gave him product information of our tablet. Two hours later we were there. Jimmy mentioned that it'd take around one week because he had to special order the screen. So we left the tablet there and one week later it was fixed!! Thank you so much. My son was so happy to see the tablet was finally fixed read more

ScreenWorks - Before and After - Mobile Phone Repair Near Me - Pleasanton, California

Wow! Ever impressed. The shop is clean and staff is friendly. They are very professional and fast. When my screen completely shattered I got very stressed. They took the stress away in less than an hour. read more

Johnny had great customer service. But it ends there. I paid $280 plus to repair my iPad Pro screen. Picked it up and took it home and when I used it for a zoom meetings the sound didn't work. Also, when I tried to change the volume from the the top the screen would flash then the volume would go all the way up by itself. It seemed like the new screen that was put on was way too tight hence the screen flashing. I called about my issue and was told they had to reorder a new one and probably something was not connected back when it was put back together. It took 4 days for the part to come back. I was gone for work for about 2 weeks for work. The day I was suppose to bring it back the iPad fell on my carpeted floor. It cracked on the side. Carpet? Again too tight. I went in and explained what happened and he said he wound give me 20% off. If he had given me a working iPad when I picked it up there would be no return trip. I don't mind taking ownership when it's all on me but this should have been dealt 50/50. His fault and mine. read more

I have an iPhone 7 insured/out of warranty. Today i went to Apple and my service provider to price compare a screen repair/replacement, i could either have Apple fix it for 149 + tax, or pay 110 and wait 7-10 days for the repair thru insurance. I was able to get a fast repair and was met with excellent customer service. ScreenWorks repaired my screen for less than my insurer and my phone was in hand in less than an hour. I also invested in a Otterbox with my repair and still paid less than what i would have at Apple. The Go-To, and Local. read more