I always come here for phone repairs because the service is fast, professional, and reliable. Nick…read moreis friendly, respects my time, and fixes my phone quickly. I highly recommend this shop for any phone issues.

I am writing to follow up on the recent repair of my phone. As shown in the attached report, there…read morewas a clear display issue after the service was completed. I decided to trade in the device rather than continue addressing the defect. However, the display problem significantly degraded the trade-in value I received ($195 down to $75).

Exceptional Service This Is the Place to Go for iPhone…read moreRepairs I've now been to iPhone Repair in Walnut Creek more than five times, and every single experience has been nothing short of exceptional. At this point, I don't even think twice about where I'm going when I need my phone repaired I already know exactly who I can trust. From the moment you walk in, the entire experience feels professional, organized, welcoming, and genuinely customer-focused. The communication is excellent, the technicians are knowledgeable, and the quality of the work consistently speaks for itself. Every time I've brought my phone in for a screen replacement or other service, the process has been straightforward, hassle-free, and handled with care. The technicians are top tier, and the customer service is equally impressive. They demonstrate professionalism, integrity, courtesy, patience, and genuine appreciation for their customers. Those qualities matter, especially when you're handing someone an expensive device that you depend on every day. I've had the opportunity to experience their service over five different times, and I can honestly say I've been completely satisfied every single time. That consistency is what separates a good repair shop from an outstanding one. If you're looking for a place in Walnut Creek where you can bring your iPhone and feel confident that you're going to receive quality workmanship, honest communication, excellent customer service, and respect for your time and property, I highly recommend this place. Five stars doesn't really capture how consistently positive my experiences have been. These guys have earned my trust, and whenever I need a repair, this is the first place I think of. Thank you to the entire team for continuing to provide such an outstanding level of service. Keep doing what you're doing you've built something worth recognizing.

So, so , elated! I struggled for two days trying to figure out what the hey, hey was going on with…read moremy cell phone , iPad and watch! A recommendation from my sis to iRepair Cell & Tablets got me me back in the saddle again with my all my devices! Yama and Anthony were amazing!! Problems solved in seconds!!!! Thank you so much for your ingenuity!!! I was so relieved that I didn't mess it up as I thought I may have pushed, prodded and toggled too many times on my

Had a rough experience at first, but they made it right and fixed the issue. Appreciate their help…read moreand good customer service.

ALEX WAS AMAZING!…read more he picked up my iPhone 12 Pro Max at Kaiser since I just into a car accident and my phone got smashed in it. And he somehow fixed it! It is amazing! And gave me a 1 year warranty and had my phone for maybe 3 hours and then drove it to my apartment and gave it to me. For 278! Amazing deal. Thank you He is super sweet personality! Such a lovely guy to interact with. If I ever need help again I would always choose Alex. Also for some reason. I feel like he made my screen look better even though I know it's not oem apple. It looks better than the 12 pro max screen I had before. Also I also appreciate the screen protector he gave me! The value is great! And service was amazing thank you Alex! I wish you the best

I've used computer and more twice now--once for my daughter's iPhone charging port and yesterday…read morefor my desktop PC that was running super loud. Both times the service was great. They don't try to upsell you on stuff you don't need, and the pricing is always fair. It's hard to find honest tech repair shops these days so I'm glad I found this place. 10/10"

This place really came in clutch for me! Water damage to my phone and they were able to fix it in…read moreunder an hour. What's so annoying is that Apple claims to have waterproof phones, but a little splash at the pool causes my phone to shutdown completely? Anyways, the guy that fixed my phone for me took his time and really cared about my questions and longevity of the phone. I paid $280 which was $250 for labor/parts and $30ish for tax. Plenty of parking, went in on a Friday morning and they saw me immediately. $0 to diagnose the issue, and whatever the price is for fixing the problem. THANK YOU!!

Easy to book, super friendly, came and fixed the problem. Will definitely use again and highly…read morerecommend!

Tony is a real gentleman, replaced a screen that failed 11.5 months after he installed it, for…read morefree! Surprising, and such a pleasant person, fully deserves a 5 star review.

I had 2 separate issues with 2 MacBooks. My wife used Mobile Kangaroo in SF for service on work…read moreMacBooks, so, i selected Mobile Kangaroo in Pleasanton as a service provider. Appointments were quick and easy. I was able to make next-day appointments with Mobile Kangaroo online. Good follow up and reminders in email and text. Drop off of the MacBooks were easy. Staff was professional, asked good questions to understand the problem, and even knew about extended warranties due to manufacturers issues. One MacBook was ready in 3 days; the other in about a week. Got a text and email to pick them up. Pickup was just as easy as the drop off. Great Apple service provider. If I could give more than 5 stars, I would!

We needed to quickly change the password on my elderly father's Mac laptop ASAP. As a PC/Windows…read moreuser and didn't know how to navigate the Mac toolbar to do this. I tried to schedule an appointment at the Apple genius bar but they had no availability. The Apple website listed Mobile Kangaroo as an alternate source of support. I walked into the Pleasanton Mobile Kangaroo location with my father and his Mac laptop and asked the employee at the front counter if he could tell me how to change the password on a Mac computer. Rather than answering my simple question the employee rudely told me I needed to pay him $65 before he would tell me anything. I again asked if he could just point me to the right screen icon to navigate to the change password feature and he again rudely refused to tell me without a $65 payment. Then, another customer walked in and the employee dismissed me and began assisting the other customer. My father and I left the store and while sitting on a nearly sidewalk bench I figured it out on my own in just a few minutes by googling for the instructions. Had the employee been helpful we might have purchased a service agreement because the store location was convenient, but given the service they get this review instead. I do no recommend them because of the employee's attitude.

I brought in my brother's iPhone believing the USB-C port was damaged and needed to be replaced…read more However, the staff member who assisted me inspected the device and discovered the port was simply dirty. He kindly cleaned out the buildup inside the port and fixed the issue free of charge. Thank you for your honesty, professionalism, and outstanding customer service. Greatly appreciated!

Glad that I found Bay IC repair. They were able to fix my old gameboy SP and give it an upgrade…read more This shop is very experienced in fixing all kinds of tech. They are very knowledgeable and upfront and honest. Thankful and grateful for this small business right in our neighborhood.

Service was fast. Took only 25 mins for the screen repair! I was offed multiple price options that…read moregave me a choice of what to spend. I went with the new oled option and pricing was great! I will now be taking all my phone repairs to this location.

This place is amazing!!!!! and so reasonably priced! It is convenient and only takes a few…read moreminutes. They have phone supplies. You have to try them!!

Highly Recommended. Vin provides excellent repair advise and service. His cost of repair is really…read moregood value for your money.

Vin was responsive, polite, and prices very reasonable. I dropped my laptop off on a Sunday and…read morescreen was replaced within an hour. Thanks Vin!

I went into Verizon looking to replace my daughter's Apple Watch after she lost it, and Kasey was…read moreabsolutely fantastic. From the beginning, he was friendly, patient, knowledgeable, and really took the time to understand what I was looking for. Instead of simply replacing the watch, Kasey walked me through several different options and explained the pros and cons of each. Based on his expertise and recommendations, I ultimately decided that getting my daughter a smartphone made more sense for our needs. What I appreciated most was that I never felt pressured or rushed. Kasey genuinely seemed focused on helping me make the best decision rather than just making a sale. That type of customer service goes a long way. Thank you, Kasey, for making the entire process easy and enjoyable. Verizon is lucky to have you!

Nice and quick, got the job done! I went in to get a SIM…read morecard and it was made right away and works great